Following its success in the USA, the User Conference is designed for ManageEngine’s customers to connect and interact with peers and technology experts as well as learn about new IT practices and new features of the company’s products. This will be the second global user conference by ManageEngine this year.

“ManageEngine User Conference is a great platform for customers to find out how businesses across sectors use ManageEngine solutions and how our products helped meet industry needs,” said Raj Sabhlok, President, ManageEngine. “This year, we want to raise awareness about the importance of IT security and analytics, given the growth of the digital ecosystem and the need for IT management in the region. We look forward to another great year of insights, information and learning in Dubai.”

The two-day conference will feature global experts who will provide sessions on IT management disciplines such as IT service management (ITSM), IT operations management (ITOM), Windows & Active Directory management, Enterprise mobility and end-point management, IT security and IT analytics. The company will hold training sessions on flagship products and will also discuss product use cases, share valuable insights on some of the challenges faced by organizations in the region and how ManageEngine can help solve them. The training sessions will be focused on solving business problems through effective IT management in ensuring profitability.

ISO 27001 is a recognition for implementing robust management controls for information security in an organisation. It examines an organisation’s information security risks, taking into account the prevailing threats, vulnerabilities, and its impact. It also examines information security controls which have been implemented for avoiding risks and for constantly meeting the organisation’s information security needs.

ISO 20000 recognises the adoption of integrated processes to effectively deliver support services and meet the business and customer requirements. Although, applicable for companies that work on delivery model, the ISO 20000 stands equally relevant and important for Quick Heal as the company has a huge customer base and a capable and efficient team of support engineers who have been resolving customer queries on the functionality of the products, license renewals and have been providing them product knowledge. The teams at Quick Heal have adopted robust and effective service delivery practices.

Commenting on this achievement Kailash Katkar, Managing Director and Chief Executive Officer, Quick Heal Technologies Limited said; “We are glad to receive this highest recognition of international quality standards. Quick Heal has been committed to developing high quality and reliable products and solutions and service our customers. We have a high focus on continuous improvement and have therefore adopted and implemented processes of highest standards which have helped us in organising and streamlining work and teams.”

Quick Heal has established an IT Governance approach for implementation and sustenance of compliance needs while maintaining a secure and smooth delivery process across the organisation. There is a planned audit mechanism followed by management review for ensuring risks are identified and addressed on priority while maintaining the security posture of the organisation.

Quick Heal has been conferred with ISO 9001 in the past for effective Quality Management System. By achieving ISO 20000 and ISO 27001, Quick Heal will be able to enhance its image and credibility, will ensure compliance, provide greater competitive edge and improved client retention. These will give partner organisations and customers’ greater confidence in the way they interact with the organisation and will provide a framework to ensure the fulfilment of commercial, contractual and legal responsibilities. It will provide for interoperability between organisations or groups within an organisation.