Unifonic showcases AI-powered solutions at Saudi Arabia’s LEAP 2023 conference

Unifonic, the leading communications platform and CPaaS (Communications Platform as a Service) provider in the Middle East, showcases its evolution toward AI-powered engagement solutions at LEAP 2023 in Saudi Arabia.

Unifonic has helped many clients adopt omnichannel customer experiences as part of their digital transformation, transforming how these brands connect with their customers and helping them exceed their customers’ expectations of seamless digital journeys.

With its no-code, automation, and orchestration platform, Unifonic facilitates modern, reliable, and efficient business messaging across industries. The customer engagement platform now automates end-to-end personalized omnichannel customer journeys, and the acquisition of Sestek’s AI-powered conversational suite in 2022 advanced the company’s AI solution offering. Sestek’s market-leading speech recognition technology empowers businesses to deliver a superior customer experience and enhance the Unifonic product portfolio.

Ahmed Hamdan, CEO and Co-Founder of Unifonic, stated: “Today, our multichannel campaigns give customers the ability to orchestrate, automate and personalize mass campaigns across channels like WhatsApp, Twitter and Facebook Messenger, Voice, and SMS. Unifonic’s engagement solutions for marketing, operations, and support are constantly being enhanced to provide customers with seamless omnichannel experiences that transform how brands connect with their customers.”

The growth of conversational technology has transformed every industry around the globe. In line with this, Unifonic’s customer engagement platform enables leading brands to reach customers across multiple channels seamlessly and instantly. Utilizing rapidly evolving technologies and developing a powerful integration ecosystem, Unifonic automates and personalizes omnichannel customer journeys, thereby elevating customer engagement and experiences.