The Ritz-Carlton: Inspiring Life’s Most Meaningful Journeys

Exclusive interview with Christian Hoehn, GM, The Ritz-Carlton Abu Dhabi, Grand Canal

How does Ritz-Carlton Abu Dhabi, Grand Canal align with the overall brand values of The Ritz-Carlton Hotel Company?

The Ritz-Carlton is synonymous with luxury, elegance, and unparalleled service. The Ritz-Carlton Abu Dhabi, Grand Canal, embodies these brand values through its commitment to creating exceptional experiences that resonate with the rich legacy of the brand, making every moment ‘legendary’, ‘gracious’ and ‘inspiring’ to our guests. Situated in the heart of Abu Dhabi, the hotel mirrors the global reputation of The Ritz-Carlton while embracing the local culture and heritage, ensuring that every guest leaves with an indelible mark.

What unique aspects of The Ritz-Carlton Abu Dhabi, Grand Canal contribute to creating an unforgettable guest experience?

One of the unique aspects of The Ritz-Carlton Abu Dhabi, Grand Canal, is its breathtaking architecture and design inspired by the Renaissance era, set against the stunning backdrop of the Sheikh Zayed Grand Mosque. Both the tangible elements, such as the meticulously landscaped gardens and luxurious interiors, and the intangible aspects, like the hotel’s dedication to personalized service, work together to create an unforgettable guest experience. This dedication is evident in every interaction, from the signature Emirati warm welcome at check-in ‘Hayyakum’ to the attentive assistance provided throughout the stay.

The hotel offers a variety of dining experiences, from Afternoon Tea at Alba to The Tomahawk Experience at The Forge. How do you ensure that each dining event meets the highest standards of culinary excellence?

The Ritz-Carlton Abu Dhabi, Grand Canal, offers an array of dining experiences that cater to diverse palates. At Alba, guests can indulge in refined Afternoon Tea, enjoying an assortment of delicate pastries and fine teas in an elegant setting. For a more robust culinary adventure, The Forge presents The Tomahawk Experience, where diners can savor expertly prepared prime cuts of meat. Ensuring that each dining event meets the highest standards of culinary excellence involves meticulous attention to detail, from sourcing the finest ingredients to employing skilled chefs who bring creativity and passion to their craft. Each dish and the overall dining experience is crafted to perfection, reflecting the commitment to quality that defines The Ritz-Carlton brand.

How do you integrate the local culture and heritage of Abu Dhabi into the guest experience at the hotel?

Integrating the rich culture and heritage of Abu Dhabi into the guest experience is a cornerstone of The Ritz-Carlton Abu Dhabi, Grand Canal’s philosophy. Our team takes pride in embodying Emirati traditions to provide an authentic and enriching experience for our guests. From the moment guests arrive, they are greeted with a warm “Hayyakum” and offered traditional Emirati refreshments, including aromatic coffee and sweet dates. As a mark of respect and cultural appreciation, we always say farewell with “Fi-amaan-allah” and express our gratitude with “Shukran”.

Our commitment to showcasing Emirati culture extends to Mijana, our signature Middle Eastern restaurant, where guests can savor traditional Emirati dishes prepared with the finest local ingredients. This dining experience is a culinary journey through the region’s rich flavors and culinary heritage.

Additionally, our concierge team is always at hand to arrange local tours to significant landmarks. Guests can explore the majestic Sheikh Zayed Grand Mosque, a masterpiece of Islamic architecture, and visit Wahat Al Karama, a timeless tribute honoring Emirati martyrs, located directly opposite the hotel. These tours provide guests with a deeper understanding of Abu Dhabi’s history and cultural significance.

By weaving these cultural elements into the fabric of our guest experiences, The Ritz-Carlton Abu Dhabi, Grand Canal, ensures that every stay is a journey of discovery and appreciation for the local heritage.

Happiness: a journey or a destination?

Happiness is certainly a journey – at The Ritz-Carlton, we inspire life’s most meaningful journeys in line with our brand vision. By creating memorable experiences and nurturing a sense of well-being, we aim to enhance every guest’s happiness. From our personalized service to luxurious amenities and cultural immersions, every aspect of our hotel is designed to foster joy from the beginning to the end. Ultimately, we strive to ensure that each guest leaves with cherished memories that last a lifetime.