Al Ansari Exchange and Dubai Municipality mark decade-long partnership as annual collections rise 710%

Al Ansari Exchange, the UAE’s leading remittance and foreign exchange company and a subsidiary of Al Ansari Financial Services PJSC (DFM: ALANSARI), and Dubai Municipality are celebrating a decade-long partnership that has enhanced access to government payment services, with annual collections rising by approximately 710% over the course of 10 years.

Established in 2016, the partnership enables individual and corporate customers to pay for Dubai Municipality services through Al Ansari’s extensive branch network across the UAE, expanding the availability of government services.

This growth reflects strong customer adoption, the service’s operational reliability, and rising demand for convenient payment channels. The collaboration also supports Dubai’s vision for customer-centric, digitally enabled government services by connecting public services with trusted private-sector payment infrastructure.

Marking the tenth anniversary of the partnership, Sayed Ismail Al Hashemi, Acting CEO of the Corporate Support Services Sector at Dubai Municipality, said: “We highly value our decade-long partnership with Al Ansari Exchange. This collaboration has contributed to enhancing service delivery efficiency and simplifying the customer journey for the payment of Dubai Municipality fees.”

Al Hashemi added: “The partnership has had a tangible impact by improving payment collection efficiency and expanding the range of available payment channels, making our services more accessible and enhancing customer satisfaction. At Dubai Municipality, we remain committed to leveraging digital transformation to deliver smart and efficient services that enhance the quality of life and wellbeing of our customers.”

Rashed A. Al Ansari, Group Chief Executive Officer of Al Ansari Financial Services, added: “Our ten-year partnership with Dubai Municipality reflects a shared commitment to making essential services more convenient and accessible. Over the past decade, we have combined Dubai Municipality’s service excellence with our extensive network and payment capabilities to provide customers with a reliable and efficient channel for completing their transactions. We look forward to building on this strong foundation and continuing to support Dubai’s evolving smart service ecosystem.”

Building on these foundations, both organisations will explore new opportunities to strengthen the partnership and support the continued evolution of Dubai’s smart service ecosystem.