What If AI Could Run Your Business? AI Moves from Chat to Action

Artificial intelligence is moving beyond chatbots and content generation. Dubai-based technology company Hash Include is unveiling Scarlett, a new business platform designed to let an AI assistant work directly with live company data, prepare operational tasks and support day-to-day business processes while keeping sensitive decisions firmly under human control.

Rather than functioning as another AI tool layered on top of existing software, Scarlett brings sales, purchasing, stock, manufacturing, finance, projects, people and documents into one connected system, giving businesses a single-view of their operations.

The platform has been developed by Anas Abdul Latheef, Founder and technology expert at Hash Include, drawing on the company’s experience building and integrating operational systems since 2014 across government, transport, logistics, postal, healthcare and industrial environments, including platforms operating at national scale.

From answering questions to doing the work

Scarlett’s built in assistant is designed to work with a company’s live business data. Users can ask questions in plain language, identify issues requiring attention and prepare routine tasks within the permissions assigned to them.

The assistant can surface overdue invoices or low stock, prepare work for authorised users and create an outbound payment batch for review. But it cannot bypass user permissions, credit limits, minimum margins or required approvals. Payments, credit notes, deletions and permission changes require human confirmation.

That distinction is central to the platform. AI can prepare the work, but people remain responsible for high-risk decisions.

For payments, Scarlett can prepare a batch and flag potential issues such as duplicate invoices or changed bank details. An authorised human checker must then review and release the payment.

AI without being locked to one AI company

Another feature of Scarlett is its approach to the AI model itself.

The platform is designed so businesses can choose which AI model powers the assistant and change that model later without changing their underlying business system, records or workflows. The product documentation identifies options including Claude, Gemini, OpenAI and Llama, as well as other open weight models.

For organisations with stricter data requirements, the assistant can also run on controlled infrastructure using an open weight model. Businesses can also operate Scarlett without an AI assistant if they choose.

Built around the way businesses actually work

Scarlett is designed to be configured around individual business processes rather than forcing companies into a rigid workflow.

Fields, documents, numbering, approval stages, permissions and terminology can be configured around the organisation. Where an industry requires functionality beyond the platform’s standard capabilities, Hash Include says it can be developed as a dedicated module within the system rather than leaving the process dependent on spreadsheets or disconnected tools.

The platform can support different industry requirements, including construction, manufacturing, trading, field services, professional services and retail.

Keeping sensitive business data under control

Scarlett is designed as a single tenant system, meaning each company’s dedicated system, database, encryption keys and backups are separated from those of other customers.

The platform documentation also describes deployment in the jurisdiction required by the customer, including in country UAE deployment, alongside nightly backups, scheduled restore testing and time limited, logged administrative access. Customer records are not used to train an AI model.

For businesses already relying on legacy systems, Scarlett is designed to connect rather than necessarily replace them. The platform supports REST APIs, webhooks, scheduled data transfers, email capture and single sign on, allowing existing applications, payment systems, storefronts, logistics platforms and other services to remain part of the technology stack.

A gradual shift rather than a complete system overhaul

Hash Include’s rollout model is designed to introduce Scarlett progressively. The company’s documentation describes an initial phase for creating the customer’s dedicated instance and loading existing data, followed by configuration of business processes, permissions and approvals.

The first operational area typically goes live around the second week, with purchasing, stock, invoicing, accounts and projects introduced progressively thereafter.

Anas Abdul Latheef, Founder of Hash Include, said:

“Businesses don’t need another AI tool sitting beside the systems they already use. They need technology that understands how the business actually operates and can help move that work forward. Scarlett is built around that idea, connecting the business first, putting AI inside the workflow, and making sure automation remains subject to the company’s own permissions, processes and people.”