Avaya Virtual Agent Offers Full Benefits of Virtual, AI-Based Communication Experiences

Avaya, a communications and collaboration service provider, has announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent offers to deliver the full benefits of virtual, AI-based communication experiences to businesses – immediately elevating their customer experience.

An official release from Avaya claimed that the Virtual Agent removes this complexity, enabling organizations to quickly deploy Avaya-designed, pre-built, cloud-based self-service agents instead of building them from scratch. It leverages the Avaya OneCloud Experience Platform, which reimagines communications composability, providing customers with the option of constructing their own workflows or subscribing to pre-built experiences.

Simon Harrison, Senior Vice President and Chief Marketing Officer at Avaya said. “Avaya Virtual Agent makes it easier for organizations to rapidly compose the interactions that businesses need to ensure more engaging and memorable experiences.”

Key capabilities:

• Easy-to-configure use-case templates accelerate business-specific self-service design and deployment without coding
• Single, easy-to-navigate user interface eliminates the need for scarce development resources and training
• AI capabilities can be easily added/incorporated, enabling more human-like conversations
• Support for 20 languages