Tech News
Unifonic brings Conversational AI to the UAE at Seamless Middle East 2024
Unifonic, the leading conversations platform, and SaaS (Software as a Service) provider in the Middle East, showcased its evolution towards conversational artificial intelligence (AI)-powered engagement solutions at Seamless Middle East 2024. During its participation, Unifonic exhibited its customer journey automation suite and underlined its commitment to revolutionising customer engagement through automation.
AI and machine learning technologies are reshaping businesses’ communications with their customers. Amidst this transformation, Unifonic’s suite of software solutions, which was showcased at the event, reflects its dedication to enhancing customer engagement and solidifying its position as a key player in the region’s communication ecosystem.
Driven by a vision to enhance customer relationships and elevate brand experiences, Unifonic introduces innovative solutions such as its AI-powered conversational chatbot, which is being exhibited at Seamless Middle East. This aligns with the visionary goal of ‘We the UAE 2031,’ fostering technological innovation and digital transformation across various industries in the region.
Unifonic enables clients to create omnichannel customer experiences that align with their digital transformation initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions offering, further augmenting its capabilities in AI-powered conversational suites. The company facilitates modern, reliable and efficient business messaging across diverse industries with no-code, automation and orchestration software.
Ahmed Hamdan, CEO and Co-Founder of Unifonic said, “At Unifonic, we are setting new standards in enhancing customer engagement with conversational AI-powered automation in line with ‘We the UAE 2031’ vision. Our aim is to provide safe and quality experiences, adhere to regulations, and build customer trust. Automation enables us to deliver efficient communication at scale while reducing costs and streamlining resources for our partners. Our conversational AI software ensures bespoke and seamless interactions across different channels, thus fostering long-term relationships.”
“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing the potential of AI in transforming customer interactions to be more engaging and responsive. Our latest innovations exhibited at Seamless Middle East 2024 highlight our commitment to helping businesses in the region redefine their communication strategies,” he added.
Unifonic’s adoption of conversational AI for automating customer journeys marks a transformative shift with wide-ranging impacts on businesses. By leveraging platforms including WhatsApp, Unifonic drives superior engagement and enhances performance marketing strategies. With its progressive approach, the company is poised to reshape customer experiences and restructure business communication.
Unifonic’s Conversational Marketing Automation enables businesses to engage in omnichannel conversations, integrate systems, and set triggers and events that lead to meaningful actions. This helps to boost confidence in digital marketing strategies. By performing detailed analysis and optimization, Unifonic provides comprehensive tracking for highly effective performance marketing campaigns on platforms like Instagram and Facebook.
Similarly, the company’s ability to provide Customer Support Automation is transforming customer support through various automation techniques. By providing agents with a comprehensive view of conversations, purchase history, and other important attributes, the company enhances interactions and improves customer satisfaction. This highlights the positive impact of automated support on customer service.
Amid the fast-paced evolution of communication technologies, Unifonic’s customer engagement platform empowers brands to build connections effortlessly and instantly with customers across various channels. It helps companies leverage advanced technologies and a robust integration ecosystem for personalised omnichannel customer journeys.
The company offers unique services that go beyond the usual boundaries, creating a customized communication system that enhances the relationship between brands and customers. Furthermore, Unifonic’s participation in Seamless Middle East 2024, with its focus on Conversational Marketing Automation and Customer Support Automation, underscores its proficiency in advanced customer engagement strategies that rely on strong SaaS integration and state-of-the-art technologies.
Unifonic’s participation in Seamless Middle East 2024, one of the region’s largest events focusing on payments, fintech, retail, and ecommerce innovations, highlights its key role as an innovator and leader in AI-powered communications.
Tech News
OPTRO LAUNCHES AI-POWERED GRC CAPABILITIES FOR THE MODERN ENTERPRISE WITH AI GOVERNANCE, CYBER RISK, AND CONTINUOUS CONTROL MONITORING

Optro, the leading AI-powered GRC platform empowering enterprises to transform risk into opportunity, has announced several product capabilities to boost the effectiveness of customers’ risk management programs and enable them to innovate with AI confidently and responsibly. These capabilities follow shortly after the company changed its name to reflect what its AI-powered GRC platform enables: a single, coherent view across infosec, compliance, risk, and audit.
“Cyber risk now moves at machine speed, and legacy GRC tools can no longer keep up,” said Happy Wang, Chief Product and Technology Officer at Optro. “By leveraging AI to predict cyber risk, surface real-time insights, and accelerate mitigation, we help organizations shift from reactive reporting to proactive risk defense—building a true system of action that is ready for the AI era.”
Optro’s latest Risk Intelligence report found that AI governance program maturity is advancing, but unevenly. AI adoption continues to outpace AI governance, with 85 percent of organizations reporting they have integrated AI into their core operations or deployed it across multiple functions, while only a quarter report comprehensive visibility into employee AI use. At the same time, only 34 percent of organizations report their AI governance program is strategic and continuously improving. As these challenges become increasingly prevalent across industries, Optro has released the following product capabilities to help customers turn clarity into action:
- Unified AI Governance: Serves as the essential orchestration layer for AI governance. By bridging the gap between policies & frameworks, your AI tech stack, and human oversight, this capability enables a unified, automated approach. We ensure that AI risks are visible, compliance is streamlined, and governance policies are enforceable across your entire organization.
- Cyber Risk: Vulnerability Risk Monitoring: Provides a clear narrative of how a specific vulnerability affects an organization’s security posture and bottom line. This AI-powered functionality enables customers to understand the true business impact of a vulnerability. Included with IT and Cyber Risk Management (formerly IT Risk Management), it’s a paradigm shift in how organizations defend their digital perimeter.
- Continuous Control Monitoring: With AI-driven recommendations for the controls best suited for automation, and a library of ready-to-use monitor templates, teams can bypass manual setup to start monitoring controls immediately. This capability helps customers reduce manual effort, improve consistency, and gain more timely visibility into control performance. By automating evidence collection and surfacing potential issues earlier, teams can address gaps more efficiently and move toward a more continuous approach to assurance.
Tech News
MAGNA AI AND CORVIT NETWORKS FORGE STRATEGIC ALLIANCE TO ACCELERATE PAKISTAN’S NATIONAL AI DEVELOPMENT

Magna AI, Inc., the global integrated‑value‑chain sovereign AI transformation leader established through a partnership between Trend Micro and Wistron Digital Technology Holding Company (WDH) in strategic collaboration with NVIDIA, today announced the signing of a Memorandum of Understanding (MoU) with Corvit Networks (Pvt.) Ltd., a leading technology training and digital services organization in Pakistan. The agreement establishes a strategic collaboration framework to advance sovereign AI infrastructure, platforms, and workforce capabilities aimed at accelerating Pakistan’s national AI transformation.
The partnership combines Magna’s expertise in AI engineering, infrastructure, and governance, with Corvit’s extensive nationwide reach across Pakistan’s government, enterprise, and academic ecosystems. Together, the organizations aim to support the development of scalable and secure AI capabilities designed to enable organizations across Pakistan to deploy Artificial Intelligence (AI) at national and enterprise scale.

This strategic initiative comes at a time when artificial intelligence is emerging as a critical driver of economic growth. According to a PwC report cited by the Saudi Data and AI Authority, AI could contribute up to 5.6% of GDP in economies comparable to Pakistan, potentially generating an AI-driven economic impact of $10–20 billion within Pakistan’s projected $60 billion digital economy by 2030. Globally, annual investment in AI-dedicated infrastructure is projected to reach $400 billion by 2030, underscoring the growing strategic importance of national AI infrastructure for economic competitiveness.
The collaboration will focus on developing the foundational building blocks required to support Pakistan’s AI ecosystem. This includes the joint development of sovereign AI data centers and AI factories designed to support government, public-sector, and enterprise workloads while meeting national data residency and regulatory requirements. Building on this foundation, the partnership will support the creation of next-generation AI applications tailored to priority sectors, including predictive intelligence, agentic AI systems, digital twins, and advanced operational analytics. Security and governance will remain central to the initiative, with enterprise-grade capabilities such as model protection, threat analytics, and AI-driven security operations aligned with national cybersecurity frameworks. Both organizations will also provide end-to-end AI transformation services to help institutions transition from readiness assessments to full-scale AI deployment, while investing in workforce development through AI academies, professional certification programs, and executive education initiatives designed to prepare Pakistan’s talent ecosystem for the AI economy.
“Artificial intelligence is rapidly becoming foundational to economic competitiveness and national innovation” said, Dr. Moataz BinAli, CEO, Magna AI. Pakistan stands at a pivotal moment in its digital transformation journey. Through this partnership with Corvit Networks, Magna aims to support the development of sovereign AI infrastructure, platforms, and talent capabilities that can help organizations across the country unlock the full potential of AI.”
“Corvit Networks has spent decades building trusted relationships across Pakistan’s technology ecosystem,” said Kashif Ul Haq, CEO, Corvit Networks (Pvt.) Ltd. “Combining our nationwide reach in enterprise enablement and technology education with Magna AI’s global expertise in AI infrastructure and transformation, we are committed to helping strengthen Pakistan’s digital capabilities and prepare the next generation of AI-ready talent.”
Tech News
LIFERAY INTRODUCES HEADLESS CMS TO MODERNIZE DIGITAL CONTENT MANAGEMENT


Liferay, a leading provider of Digital Experience Platforms (DXPs), today announced the general availability of Liferay CMS, a fully headless content management system (CMS) designed to help marketing, development, and IT teams create, manage, and deliver digital content across multiple channels from a centralized repository.
Built on the core architecture of Liferay DXP, Liferay CMS combines the agility of a decoupled system with the stability and governance required by enterprise organizations. Whether powering a native mobile app, a customer portal, or a complex web ecosystem, Liferay CMS ensures content remains consistent, reusable, and easily distributable.
“Today’s organizations need agility without losing control of their content operations,” said Julia Molano, Director of Product Management at Liferay. “Liferay CMS builds on Liferay’s decades of DXP leadership to deliver a fully headless offering. It allows developers to work with stable, well-documented APIs while empowering marketers and content creators to manage global content without heavy reliance on IT.”
Liferay CMS introduces Spaces, the platform’s primary organizational units for headless content management, enabling teams to structure asset repositories, manage access, and collaborate more efficiently across departments or projects. Each Space provides a dedicated environment for content creation and management, including support for advanced localization with AI-powered translation tools, making it easier for global organizations to manage multi-language content.
“Across the Middle East, enterprises are moving away from fragmented content systems to unified, centralized architectures that can support scale and speed simultaneously. Headless CMS is becoming a critical enabler in this shift, allowing enterprises to deliver consistent digital experiences across channels while maintaining control and governance. With Liferay’s intuitive CMS, teams can manage content centrally, reduce operational complexity, and accelerate time-to-market and deeper customer engagement’’, noted Moussalam Dalati, General Manager of Liferay Middle East, Africa, and France.
Key features of Liferay CMS include:
- Global Content Visibility: A single view to search, review, and reuse content across regions and brands, eliminating disconnected repositories.
- Headless Architecture: Combines the flexibility of headless deployments with the governance and control of a centralized system.
- Embedded Analytics: Performance metrics like views and downloads are displayed directly within Liferay CMS, allowing teams to validate asset performance at the point of work.
- AI-Assisted Workflows: Accelerates translation, localization, and content review.
- Multi-Site Management: Ideal for franchises or organizations with multiple digital properties, allowing for centralized control while granting team-specific access.
- Unified Collaboration: Dedicated ‘Shared with Me’ areas and advanced access controls ensure all stakeholders work from a single source of truth.
The launch of Liferay CMS reflects a modular platform approach designed for organizations that prioritize an API-first strategy. Because it is built on the same core architecture as Liferay DXP, organizations can start with a streamlined headless CMS today and seamlessly activate integrated capabilities like advanced commerce, page building, or AI-driven personalization as their digital requirements expand.
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