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Localization is at the Core of Hisense’s Middle East Strategy!

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In conversation with Jason Ou, President, Hisense Middle East & Africa on regional R&D, AI-powered products, and next-generation home innovation.

Here in the interview, we take a look at the strategic role of its Dubai R&D Centre in localizing global innovation for Middle Eastern consumers, ensuring products are climate-ready, culturally relevant, and aligned with regional lifestyles.

We talk about how the company is embedding AI across TVs and home appliances to improve performance, energy efficiency, and ease of use, while reducing manual intervention.

Through Hisense we take a look at the advantages of Laser TV technology, and what Hisense is offering through its large-format, energy-efficient cinema experiences suited to our homes.

Can you start by telling us about the role of the Hisense R&D Centre in Dubai within the company’s broader innovation ecosystem?

Our Dubai R&D Centre is an essential part of how we localise global Hisense technology for the Middle East. It allows us to test products under real regional conditions, understand consumer behaviour more accurately, and adapt features or performance where needed.

The centre also helps us coordinate closely with local partners, retailers, and government entities. This ensures our innovations are not only technically strong, but also aligned with local lifestyle needs, climate demands, and regulatory standards. It strengthens the link between our international R&D network and what consumers expect from the brand here.

  • Can you share examples of product tweaks or innovations that originated from local feedback? How does the R&D team ensure Hisense products meet the expectations of increasingly tech-savvy and connected households in the region?

We’ve made several practical product adjustments based on insights gathered in this market.  For example, we enhanced compressor durability and airflow design to handle prolonged periods of extreme heat, dust, and humidity. We also refined our filtration systems to better suit environments where air quality can vary throughout the year. Another important highlight is our anti-mould functionality, developed specifically for this region. During the summer months, higher levels of humidity can lead to mould formation within AC units, so we engineered a cycle that keeps internal components dry and prevents mould from growing, ensuring cleaner air and improved long-term performance. Additionally, we’ve optimised cooling performance to ensure faster temperature recovery, which is a key priority for consumers in this climate.

From a smart technology perspective, we have incorporated features such as AI-enabled energy optimisation, advanced Wi-Fi controls, and more intuitive mobile app interfaces. These include smart notifications and automated modes that help users maintain healthier indoor air quality, especially during periods of high humidity. These updates came from feedback that users want greater visibility and control over energy consumption, remote access, and seamless integration with smart home systems.

To stay connected with highly tech-savvy consumers, we run continuous testing cycles and user studies. We also gather retailer feedback and analyse usage data to understand how households interact with our products. This helps us shape updates and features that are relevant, intuitive, and reliable for the region.

  • How is Hisense embedding AI into its consumer products? Beyond convenience, what real benefits does AI bring to users?

We apply AI where it consistently delivers value. In TVs, AI enhances picture and audio quality by analysing content and room conditions in real time. In appliances, AI improves energy efficiency, adjusts performance based on usage patterns, and supports predictive maintenance, reducing the likelihood of breakdowns and improving overall product life. In our laundry category, AI plays an increasingly important role in recommending the ideal wash cycle based on fabric type, colour, and load size. It can even set the appropriate water temperature and spin speed, helping users to protect delicate garments while improving wash performance.

For users, the benefit is straightforward: better performance with less manual intervention. AI helps the product adapt to the user, rather than requiring the user to adapt to complex settings.

  • What differentiates Laser TV from traditional LED or OLED technology, both in performance and environmental impact?

Laser TVs offer a fundamentally different viewing experience and cannot be directly compared to traditional LED or OLED panels, as they each serve different purposes. The laser TV is designed to replicate a true cinema environment; it uses ultra-short throw laser technology which is better suited for large-format screens due to consistent colour accuracy, strong contrast, and reduced eye strain. It performs especially well at sizes above 100 inches, where conventional panels become less practical, heavier, and significantly more power-intensive.

From an environmental standpoint, the laser TV uses far less energy and production materials than similarly sized LED or OLED screens. This makes it a more sustainable choice for consumers who want a big-screen experience without the high power consumption of traditional panels.

At Hisense, we are pioneering this category globally, with a current positioning as the world’s number one laser TV brand. We endeavour to continue expanding the technology to bring the big-screen cinema experience into modern homes.

  • How is Hisense adapting its Laser TV lineup for Middle Eastern consumers, who often value both cinematic experience and design aesthetics?

Middle Eastern households are generally more accommodating of large, high-quality displays and interior design. While we have not developed a laser TV range exclusively for the Middle East, we are continuously enhancing our overall TV ecosystem in ways that benefit local users, particularly through our updated VIDAA operating system, which now includes more Arabic interfaces, regional apps, and local streaming platforms such as Shahid.

The region presents a strong opportunity for laser TV adoption, especially in large homes and villas where dedicated cinema rooms are becoming increasingly popular. The Hisense laser TV is ideal for this environment, offering an ultra-short throw set-up, immersive large-format viewing, and a cinema-style experience without the need for complex installation or heavy wall-mounted panels.

We continue to focus on features such as ALR (ambient light rejection) screens, enhanced sound performance, and clean, modern industrial design, all of which make laser TV a natural fit for households looking to elevate both their viewing habits and their interior spaces.

  • What are the next big innovation priorities for Hisense in the Middle East?

Across the world and in the MEA region, our goal is to innovate products that simplify everyday life. We are focused on advancing our AI chips, enhancing intelligent capabilities, and expanding ConnectLife to build a fully connected home ecosystem that is smarter, more intuitive, and increasingly predictive.

We are also strengthening our core product lineup with meaningful category breakthroughs. In our laundry segment, we recently launched PureView and X-Zone Master, two products that we believe represent a new standard in performance, design, and user-centric innovation. In the display category, we’ve introduced the 116-inch RGB Mini-LED, a landmark innovation that we expect will redefine what consumers can expect from large-screen entertainment.

From a regional standpoint, we continue to develop our air-conditioning solutions to withstand extreme heat, humidity, dust, and long operational hours , priorities that are especially important for the Middle East. For home appliances, we’re building features tailored to local lifestyles, such as the Abaya wash cycle in our washing machines, ensuring cultural relevance and ease of use for consumers in this market. These initiatives reflect the growing needs of our consumers in the region: reliability, connectivity, climate-ready performance, and elevated home entertainment experiences

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Tech Features

Role of Digital Citizenship in Countering Misinformation and Protecting Social Cohesion in UAE

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Dr. Soumaya Abdellatif, Head of Sociology Department, Associate Professor, College of Humanities and Sciences, Ajman University

The greatest challenge of our time is not merely that people believe false information. It is that the very boundary between truth and opinion, fact and emotion, credibility and visibility, has become increasingly vague.

This shift signals a transformation in symbolic authority itself. Trust has not simply declined – it has been displaced. Traditional institutions no longer monopolize credibility, while digital platforms have multiplied voices without necessarily strengthening legitimacy.

In societies such as the UAE – built on coexistence, institutional trust, and the delicate management of cultural diversity, this challenge carries particular strategic weight. This is where digital citizenship ceases to be an educational slogan and becomes a matter of national importance.

Beyond Media Literacy

At its core, digital citizenship is a contemporary form of civic responsibility. It deals with how individuals participate in the digital public sphere, how they interpret information, and how they contribute – consciously or unconsciously, to the production of collective trust.

(1)As Manuel Castells once stated, power in network societies increasingly operates through control over communication flows. The question is no longer simply who speaks, but whose voice becomes visible, amplified, and believed.

Trust as Social Infrastructure

In the UAE, misinformation is not merely a media concern – it is also a matter of social architecture. The country’s model of stability rests on institutional credibility, intercultural coexistence, and high levels of public trust.

This explains why the UAE has invested heavily, not only in digital transformation, but also in institutional clarity and communication governance. (2) Federal Decree-Law No. 34 of 2021 on combating rumours and cybercrime reflects an important principle: digital stability is inseparable from social stability. The objective is not merely punitive regulation, but the protection of public confidence itself.

Youth, Families and the Transformation of Authority

Young people are not passive consumers of information; they are producers of narratives, identity, legitimacy, and influence. They shape public conversations long before institutions respond to them.

In previous generations, legitimacy flowed vertically: from institutions, schools, family structures, and recognised expertise. Today, authority is increasingly negotiated horizontally- through peers, influencers, networks, and algorithmic visibility.

In addition, families act as the first school of civic trust. Long before formal media literacy programs, individuals learn how to relate to truth, disagreement, and legitimacy inside the home.

Why Social Sciences Matter

The response to misinformation cannot be reduced to fact-checking mechanisms or technical media literacy alone. What is required is a deeper intellectual infrastructure – one that social sciences are uniquely positioned to provide.

Sociology, communication studies, political science, and anthropology do not merely teach individuals how to verify information; they teach them how power operates, how legitimacy is constructed, how public opinion is shaped, and how collective trust is sustained or eroded.

A National Priority

The UAE has positioned itself as a global leader in artificial intelligence, digital governance, and future-oriented policy. This ambition is both necessary and admirable.

In this scenario, digital citizenship is not a secondary educational concern. It is part of national security, social sustainability, and the long-term legitimacy of institutions.

The UAE is not only managing digital transformation; it is helping to define what responsible digital modernity should look like.

Because in the end, the future of social cohesion will not be decided by technology itself, but by who is trusted to interpret reality in the digital age.

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Spotlight

Clarity Before Compute: Why AI Strategy Must Come Before Infrastructure

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Enterprise AI has entered a new phase. The conversation is no longer centred on whether organisations should invest in artificial intelligence, but on how they can transform that investment into measurable business value.

By: Mohammed Hilili – General Manager, Lenovo Gulf

Across the GCC, enterprises are moving beyond experimentation. Pilot projects are giving way to enterprise-wide deployments as organisations seek to integrate AI into customer experiences, business operations, software development, cybersecurity and decision-making. Yet despite growing investment, many AI initiatives continue to struggle to deliver the outcomes leadership teams expect.

In my experience, the reason is rarely the technology itself. More often, organisations begin with the wrong conversation.

Too many AI discussions start with infrastructure specifications, GPU availability or the latest foundation models. These are undoubtedly important decisions, but they are not the first ones organisations should make.

The first question is much simpler.

What business problem are we trying to solve?

Without a clear answer, AI initiatives often remain isolated demonstrations of technical capability rather than platforms capable of delivering sustainable business value.

From AI Pilots to Enterprise Platforms

Across industries, organisations have spent the past two years experimenting with generative AI. Many have successfully launched departmental pilots that demonstrate what AI can achieve within a controlled environment. The greater challenge now lies in scaling those experiments across the enterprise.

That transition requires far more than additional computing power. It demands clear governance, high-quality data, well-defined business objectives and an architecture capable of supporting continuous growth. Successful AI adoption is increasingly becoming an organisational transformation exercise rather than simply another technology deployment.

Business Strategy Before Infrastructure

I recently worked with a leading regional financial institution looking to strengthen its research and development capabilities through AI. The ambition was clear, but many practical questions remained unanswered.

How much computing capacity would the organisation require? Which GPU architecture would support both current and future workloads? How could the environment remain scalable as AI adoption expanded across the business?

These may appear to be technology questions. In reality, they are strategic business decisions with long-term operational consequences.

Instead of beginning with hardware selection, we started by understanding the organisation’s objectives. Together with the leadership team, we assessed AI readiness, identified priority business outcomes and defined what success would look like before discussing infrastructure.

Only after establishing that foundation did we determine the appropriate compute resources, architectural approach and deployment model required to support long-term growth.

The result was not simply a successful implementation but an AI platform capable of evolving alongside the organisation’s ambitions.

AI Readiness Extends Beyond Technology

Many organisations still view AI readiness primarily through the lens of infrastructure. In reality, readiness begins much earlier.

Leadership alignment, data quality, governance frameworks, cybersecurity, skills development and measurable business outcomes all influence whether an AI initiative succeeds or stalls. Infrastructure remains essential, but it should support strategy rather than define it.

The organisations achieving the strongest results are those treating AI as a long-term business capability rather than a series of disconnected technology projects.

Building for a Hybrid AI Future

Enterprise AI environments are also becoming increasingly hybrid. Certain workloads will remain on-premises to address latency, compliance or data sovereignty requirements, while others will leverage the scalability of public cloud environments.

This makes architectural flexibility increasingly important. Organisations need infrastructure strategies capable of supporting multiple deployment models while allowing AI workloads to evolve alongside changing business priorities.

Selecting technology is therefore no longer simply about purchasing hardware. It is about building an adaptable foundation capable of supporting continuous innovation over many years.

The GCC Opportunity

The GCC is uniquely positioned to accelerate enterprise AI adoption. Governments across the region continue investing heavily in digital transformation, sovereign AI capabilities and next-generation cloud infrastructure while strengthening regulatory frameworks around data governance and cybersecurity.

These investments provide organisations with an increasingly mature environment in which to deploy AI at scale. However, long-term success will depend less on access to technology than on the ability to align AI investments with clear operational priorities and measurable business outcomes.

As AI becomes embedded within core enterprise operations, leadership decisions made today will determine competitive advantage for years to come.

Why Clarity Still Comes Before Compute

Technology will continue evolving at remarkable speed. New AI models, specialised processors and deployment approaches will continue reshaping the enterprise landscape.

What will remain constant is the importance of making the right decisions before investing.

At Lenovo, this philosophy shapes how we work with customers. We believe AI is not simply a product to deploy, but an organisational capability that develops over time. By combining advisory expertise with infrastructure, lifecycle services and long-term planning, organisations can reduce uncertainty, optimise investment and build AI platforms that continue creating value as business needs evolve.

The organisations that lead in the AI era will not necessarily be those with the largest AI budgets or the most powerful infrastructure. They will be those that begin with business clarity, build the right foundations and scale with purpose.

Because in enterprise AI, infrastructure enables transformation—but clarity makes it possible.

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Tech Features

Why UAE organisations cannot afford to get their AI storage strategy wrong

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BY: Owais Mohammed, Regional Lead & Sales Director at WD for the Middle East, Africa, Turkey, and the Indian Subcontinent

The UAE’s ambition to become a global AI powerhouse is well established. Government investment is flowing, infrastructure is scaling, and organisations across every sector are accelerating their AI programs. But beneath the strategic announcements and the technology deployments, a fundamental question goes unanswered: is the data storage infrastructure underpinning all this built for what comes next?

For many organisations, the honest answer is: not yet. Storage is rarely the first conversation in an AI strategy discussion. It tends to be treated as a commodity decision made late in the planning cycle, long after the headline architecture choices like GPUs/CPUs have been made. That approach made sense in simpler times, but not in today’s data-driven AI economy.

The scale of what is coming

To understand why, organisations need to understand the sheer data volume that is coming their way. Global data creation is forecast to rise to 718.5 Zettabytes (ZB) through 2030 (IDC source: Market Forecast: IDC Global DataSphere Forecast, 2026-2030, June 2026, Doc #US53425426), more than tripling in five years.

AI is both a driver and a consumer of this growth. Every model trained, every inference run, every data pipeline operating continuously across a distributed architecture is generating and demanding access to data at a scale that earlier generations of infrastructure were not designed to support.

Businesses that will absorb this growth successfully are not those with the fastest individual components. They are those with architectures designed to handle volume, variety, and velocity simultaneously, at a cost that remains economically sustainable as scale increases. That is the storage strategy challenge that needs to be addressed upfront and not as an afterthought.

Why a single technology cannot solve it

A common mistake is to frame the storage decision as a technology choice: SSDs versus HDDs, flash versus spinning disk, performance versus capacity. The world’s most sophisticated storage operators, including hyperscalers and major cloud service providers, have already moved past this framing. They do not choose one technology. They deploy multiple of them, in a tiered architecture that places data on the medium best suited to its requirements.

The logic is straightforward. SSDs deliver the high IOPS and low latency that real-time, performance-critical applications demand. HDDs provide the massive capacity and cost efficiency required for the vast middle tier of active and warm data, and currently continue to represent approximately 63% of worldwide installed storage capacity through 2030. Tape generally handles archival, regulatory, and compliance workloads where retrieval times of hours or days are acceptable, representing just under 8% of worldwide installed cloud storage capacity in 2025.

These are not competing technologies. They are complementary ones, each serving a distinct purpose within a coherent architecture. The question is how each is deployed where it delivers the greatest value.

Making tiered architectures work in practice

Knowing that tiered storage is the right model and implementing it effectively are two different things. At the scale hyperscalers operate, where storage volumes are measured in hundreds of exabytes, manual allocation of data across tiers is neither practical nor efficient.  Nor can all data live on cost prohibitive flash. The mechanism that makes tiered architecture manageable is software-defined storage (SDS), which pools resources centrally and provisions capacity dynamically based on demand. Rather than pre-allocating fixed capacity to individual applications, SDS responds to where data needs to be, improving overall utilisation and reducing waste.

Together, tiered architecture and SDS provide the flexibility and economic efficiency that hyperscale environments depend on. But this model is not the exclusive preserve of the world’s largest operators. For emerging infrastructure providers, including Neoclouds that are expanding rapidly across the region, the same principles apply. Architecture decisions made today will determine whether future growth is economically sustainable or structurally constrained. The window to get this right is earlier than many organisations assume.

Innovation at the storage level

Architectural thinking also changes how storage technology itself must evolve. An organisation that understands its workloads, plans for data growth, and builds tiered infrastructure will eventually reach the limits of what current storage innovations can deliver. That is why, manufacturers like WD are approaching HDDs not only as a mature, reliable product but as a technology with significant headroom remaining to help increase capacity, lower power and cost effectively scale AI data. They are advancing recording technologies, exploring novel materials, and embedding intelligence at the drive level. The aim is not incremental improvement. It is expanding the boundary of what high-capacity storage can deliver for the architectures customers are building today and the workloads they will run tomorrow.

The leadership dimension

The organisations that navigate the AI era most effectively will not be those that simply procure the latest hardware. It will be those that understand the architectural decisions that determine long-term performance, cost and scale, ask better questions earlier in the planning process, and treat storage infrastructure strategy as a source of competitive advantage rather than a procurement exercise.

Storage sits at the foundation of every AI workload, every data pipeline, and every digital service an organisation delivers. Getting the architecture right is not a technical detail. It is a leadership decision. And in a market moving as quickly as the UAE’s, it is one that deserves to be made with the same rigour and strategic intent as any other.

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