Hospitality
HIDDEN CHAMPIONS: SMALL KITCHENS, LOYAL TABLES
18,000+ repeat orders from a single Dubai outlet on Keeta. That kind of number reflects the power of consistency, customer trust, and loyalty earned quietly over time.
The UAE’s food scene is vast, diverse, and always moving. But beneath the buzz, some of its most devoted customer relationships are being built in the quietest corners, small, independent restaurants that have spent years perfecting a handful of dishes for a following that simply never leaves.
These are not always the restaurants at the center of the loudest conversations, but they are often the ones quietly building the strongest customer loyalty. They are the rice kitchen in a residential neighbourhood whose customers return for the same dish week after week. The family-run restaurant with regulars who have been showing up for years. The cafeteria that has become a familiar gathering place for a close-knit community far from home. Across these businesses, repeat order rates can reach as high as 95% for everyday favourites like coffee, reflecting a level of familiarity, consistency, and trust that keeps customers coming back.
Food as Familiarity
What unites these restaurants is not a category or a cuisine, it is an understanding of their customer. Where larger concepts must be designed for breadth, these restaurants have been built for depth. Their menus are often short, their recipes rarely change, and that consistency is precisely the point. For their customers, ordering is less a decision than a ritual.
In some cases, the ritual becomes almost absolute; some dishes even show a 100% success rate, where every customer who ordered once came back again. It is this kind of behavioural loyalty that defines these smaller kitchens far more than scale ever could.
This dynamic carries particular weight in the UAE, where food is one of the most powerful threads of identity, memory, and belonging in a country of hundreds of nationalities. For many residents, whether long-settled expatriates or newer arrivals, the discovery of a restaurant that tastes like home is not a small thing. It is a point of anchor in a transient city. And once found, it is rarely let go.
Take Bannu Gul Beef Pulao in Dubai, where a single dish has built thousands of loyal repeats from one outlet. Or Nahdi Mandi Restaurant, where a charcoal-grilled Al Faham Mandi keeps drawing the same customers back. And Ummi Sharifa in Ras Al Khaimah, an Emirati home cooking spot whose regulars return with a quiet, unmistakable consistency.
Small Scale, Lasting Impact
The story of these restaurants is also a story of resilience. Independent restaurants have historically relied on word of mouth, a slower, harder road to discovery, but one that tends to produce a particularly committed audience.
When that word-of-mouth customer becomes a delivery customer, something interesting happens. The ritual moves into the home. The frequency can increase. In some cases, this shift is reflected in exceptional repeat behaviour, such as Matcha Strawberry reaching a 93% repeat order rate. And the relationship between restaurant and regular deepens, even without a physical encounter.
What the UAE’s most loyal independent restaurant customers suggest is that there is an appetite, perhaps a growing one, for food with a story behind it. For restaurants where the owner’s family recipe is the entire menu. For dishes that exist nowhere else, because they were never designed to scale.
Platforms as Connectors
This is where platforms like Keeta play a meaningful role. By extending the reach of independent restaurants beyond their immediate neighbourhoods, Keeta gives restaurants like Bannu Gul, Nahdi Mandi, and Ummi Sharifa access to an audience that would otherwise never find them. For the kitchen that has been quietly perfecting its dishes for a decade, digital delivery has become a genuine growth lever, not simply a convenience layer.
As the UAE’s food delivery ecosystem matures, the opportunity for independent restaurants continues to expand. Platforms that surface smaller operators give customers a more complete picture of what the country actually eats, and allow loyalty, to be the currency of discovery. For the restaurants building that loyalty one reorder at a time, that visibility changes everything.
Hospitality
ANA Restaurant Brings the Contemporary Emirati Melting Pot to Abu Dhabi
ANA, the contemporary Emirati dining destination celebrated for reimagining the flavours of the Emirates, opens its doors this July at Dalma Mall, Abu Dhabi. The opening follows the success of ANA’s flagship at The Dubai Mall. There, the brand has become known for its hand-brushed “ANA” signature, sun-drenched food styling, and a dining room overlooking the Burj Khalifa and the Dubai Fountain. ANA in Abu Dhabi brings that same spirit indoors, offering a warmer, more intimate setting suited to the capital.
ANA was born from a simple question: where does one cuisine end, and another begin? The answer lies in the Emirates itself, a nation shaped by trade, travel and generosity, where cultures have long met and mingled. At ANA, every dish is a small act of storytelling. Every ingredient carries a memory. Every sitting is a ritual. Rather than treating Emirati cuisine as something to preserve behind glass, ANA reimagines it in motion. Traditional recipes meet contemporary technique. Local ingredients meet global influence. The result feels rooted, yet entirely of today.
Guests are invited to discover ANA’s signature menu, where cross-cultural influences meet the flavours of the region. Standout dishes include the Mubahar Chicken, served with ANA’s signature sauce, saffron rice, toasted nuts, and crisp shallots, alongside the Machbous, featuring slow-cooked lamb layered over fragrant hessa rice. From leisurely mornings to relaxed lunches and memorable evenings, ANA offers an all-day dining experience, welcoming guests seven days a week from 10:00 am to midnight. Each dish tells a story of heritage and tradition, thoughtfully reimagined through a contemporary culinary lens.


ANA is a concept by Mohamed Hilal, Founder and CEO of Mohamed Hilal Group, the Emirati lifestyle company. Under Hilal’s vision, ANA was created to introduce the richness of Emirati culture to the world through contemporary dining experiences that celebrate heritage, creativity and genuine hospitality.
“ANA is a space for convening, where ideas of the past, present and future can be tapped into, explored and given shape,” said Founder and CEO Mohamed Hilal of ANA. “The opening of Ana Dalma Mall allows us to bring that same spirit of Emirati hospitality to Abu Dhabi, inviting a new community of guests to discover cross-cultural Emirati cuisine that is as rooted in heritage as it is contemporary in expression.”
True to ANA’s brand identity, which is built on the concept of infinite iterations of the ANA “supergraphic” – a distinctive, hand-brushed rendering of the word “ANA” in both Arabic and Latin script. More than a restaurant, ANA is a place where culture is experienced and every guest is welcomed like family. ANA. Emirati for everyone.
Hospitality
Bondz Launches Executive Work Hours in DIFC to Redefine Client Meetings



If your client meetings usually involve hunting for a quiet corner in a crowded café, Bondz has a new alternative. The DIFC executive lounge has launched Executive Work Hours, a weekday concept that transforms its speakeasy-inspired venue into a stylish daytime destination for entrepreneurs, founders, executives and professionals.
Available Monday to Friday from 12pm to 4pm, the new offering is designed for everything from coffee catch-ups and brainstorming sessions to business lunches and back-to-back meetings.
The idea was inspired by founder & ex-banking professional, Ashish Agrawal’s own corporate experience. After years of hosting meetings in cafés, hotel lobbies and boardrooms, he recognised the need for a space that combines the comfort of hospitality with the privacy and sophistication professionals are looking for during the workday.
“Some of the most important business conversations happen outside the office,” says Agrawal. “But cafés can be crowded, hotel lobbies lack intimacy and most lounges only come alive after work. We wanted to create a space where professionals could meet, collaborate and build relationships in an environment that feels relaxed yet refined. While everyone celebrates Happy Hours, we thought it was time to celebrate Work Hours.”


Executive Work Hours includes three packages:
- The Espresso Stop (AED 45): Buy one coffee, get one free.
- The Desk (AED 95): Unlimited coffee for up to two guests, one starter and a complimentary house beverage.
- The Ritual (AED 195): Unlimited coffee for up to three guests, one starter, one main course and a complimentary signature beverage.
Each package is valid for up to four hours, making it suitable for everything from a single client meeting to a full afternoon of back-to-back appointments.
Located in Emirates Financial Towers, DIFC, Bondz has earned a reputation as one of the district’s stylish executive lounges. With the introduction of Executive Work Hours, the venue is extending that experience beyond evenings, offering professionals a more elevated place to work, meet and connect during the day.
Bondz’s menu thoughtfully pairs world-class cocktails with globally inspired cuisine. Beyond the Executive Work Hours offers, guests can elevate their meetings with signature cocktails and international dishes designed for leisurely business lunches and post-meeting conversations. Some of the best cocktails to try at Bondz are CoCotton, Dragon Breath, Monkey Boulevard, Rum Resolution, Secret Orchard and more.
Hospitality
SIGNOR SASSI MARE IS NOW OPEN IN PORTO CERVO FOR AN EXCLUSIVE SUMMER RESIDENCY
For more than four decades, Signor Sassi has been synonymous with exceptional Italian dining, warm hospitality and effortless glamour. Founded in London’s Knightsbridge in 1984 and acquired by the renowned Italian family-owned San Carlo Group, led by the Distefano family, the restaurant has grown from a beloved London institution into an internationally celebrated luxury hospitality brand with locations spanning Dubai, Riyadh, Doha and Miami. Signor Sassi is recognised worldwide for attracting royalty, celebrities, international tastemakers and discerning guests who return time and again for its authentic Italian hospitality and vibrant social atmosphere.
Now, for the first time in its history, Signor Sassi returns home to Italy with the launch of Signor Sassi Mare in Porto Cervo, bringing its iconic dining experience to the heart of Sardinia’s glamorous Costa Smeralda for an exclusive summer residency.
Located at You Marina Restaurant and Lounge Bar in Piazza Azzurra, overlooking Porto Cervo’s iconic marina, Signor Sassi Mare combines the timeless elegance and celebrated cuisine of Signor Sassi with one of the Mediterranean’s most prestigious summer destinations. Set against the backdrop of Porto Cervo’s luxury yachts, crystal-clear waters and vibrant social scene, the residency offers a sophisticated yet relaxed celebration of Italian summer living.

Designed to capture the essence of long Mediterranean days by the sea, Signor Sassi Mare presents an elegant alfresco dining experience centred around exceptional seafood, premium seasonal ingredients and refined Italian classics. The menu pays tribute to the region’s rich culinary heritage while embracing the glamour and energy that have made Porto Cervo a favourite destination for international travellers, yacht owners and luxury seekers from around the world.
At the heart of the experience is a dedicated Pescheria, From The Sea selection, allowing guests to choose from the finest whole market fish and shellfish, prepared to their preference. Whether grilled, baked in salt crust, served acqua pazza style or paired with freshly made pasta, the menu showcases the freshest catch of the day in true Italian coastal fashion.
Alongside the Pescheria offering, guests can enjoy an array of signature crudo dishes, oysters, seafood towers, caviar and raw bar specialities. Much-loved Signor Sassi favourites also feature prominently throughout the menu, including lobster linguine, black squid ink spaghetti, seafood risotto and Milanese-style veal, celebrating the timeless flavours and culinary traditions for which the brand is renowned.
Reflecting Porto Cervo’s international summer crowd, Signor Sassi Mare will also introduce Yacht Sushi, an exclusive sushi menu featuring sashimi, nigiri, uramaki and signature rolls, designed to complement leisurely lunches, sunset aperitivos and elegant evenings by the water.
To conclude the experience, guests can indulge in desserts inspired by Italy’s southern coastline, from pistachio cake and lemon delizia to homemade gelato and classic tiramisu.

Marcello Distefano, CEO of San Carlo Group, said: “We are delighted to bring Signor Sassi Mare to Porto Cervo, one of the Mediterranean’s most iconic coastal destinations. As an Italian family business, it is particularly meaningful for us to bring the Signor Sassi brand to Italy for the very first time. Following the success of our expansion to locations such as Dubai and Miami, this opening marks another exciting chapter in the brand’s evolution. We look forward to welcoming guests to a truly vibrant celebration of Italian summer living on the Sardinian coast.”
Lorenzo Marras, President of Dining, Sunset Hospitality Group, said: “My connection with Signor Sassi runs deep; we first brought the brand to Dubai, and watching it become part of the city’s dining fabric was one of the most rewarding experiences of my career. This partnership with San Carlo Group feels like a story still very much in the making. Porto Cervo is a destination that demands the very best, and together, that is precisely what we intend to deliver. We look forward to welcoming guests to a summer they will not forget, and to many more ventures with San Carlo Group to come.”
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