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PPHE HOTEL GROUP REIMAGINES THE DIGITAL GUEST EXPERIENCE ACROSS 17 EUROPEAN HOTELS THROUGH HUDINI PARTNERSHIP

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4 months ago

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PPHE Hotel Group, the international hospitality real estate group which develops, owns and operates a multi-brand portfolio of hotels and resorts, has expanded its digital transformation strategy through a landmark partnership with Hudini. The agreement will see PPHE use Hudini’s integrated technology solutions across 17 of its European properties, supporting the group’s wider ambition to enhance service delivery, empower hotel teams and drive operational excellence.

The partnership forms part of PPHE Hotel Group’s broader strategy to reimagine how hotels are run by combining technology with the personalised service that sits at the heart of hospitality. Through a more connected digital ecosystem, the group aims to streamline operations, strengthen collaboration between teams and create a smoother, more responsive experience for guests across every stage of their journey.

The strategic partnership with Hudini, the leader in digital transformation solutions for the hospitality industry, began with the implementation of a single solution within PPHE Hotel Group’s technology roadmap and has since expanded to span a range of guest and employee-focused solutions.

PPHE Hotel Group is implementing a fully integrated suite of digital solutions designed to enhance the guest journey from end to end. This includes a guest-facing web app, a mobile wallet that functions as the room key, self-service kiosks, Staff Connect for faster and more personalised front desk interactions, and guest messaging for real-time communication throughout the journey.

The platform also enables guests to create personalised hotel itineraries, from dining to wellness, based on their individual preferences. Together, these capabilities support a more intuitive, connected and guest-led hospitality experience, setting a new benchmark for personalisation and digital engagement.

Hudini was selected for its ability to bring together multiple guest and operational touchpoints through a single platform, while providing the flexibility to support PPHE Hotel Group’s diverse portfolio of brands and properties in multiple markets. The platform’s scalability, combined with its ability to adapt to individual operational requirements, aligned closely with the group’s long-term technology strategy. Hudini’s ability to integrate with PPHE’s other existing technology initiatives, including AI implementation and data, was another key factor that stood out during the RFP process.

The guest web app is already live in all 15 of the 17 participating properties across Europe, with the first self-service kiosk deployed at Park Plaza Westminster Bridge London.

Jawad Sabir, SVP Technology and Business Solutions at PPHE Hotel Group, said: “Technology should make hospitality feel more personal, not less. Our goal is to remove friction from the guest journey while giving our teams more time to focus on the interactions that matter most. Our partnership with Hudini supports this by helping us create a more connected experience across our hotels, where information flows more effectively between teams and guests can access the services they need quickly and seamlessly.

“As guest expectations continue to evolve, speed and simplicity have become increasingly important. By investing in technologies that support both our guests and our employees, we are creating a stronger operational foundation while enabling our teams to deliver the thoughtful, personalised service that defines our brands.”

Prince Thampi, Founder & CEO of Hudini, said: “PPHE Hotel Group has a clear vision for how technology can elevate both the guest journey and hotel operations across its portfolio. We are proud to support their ambition with a scalable platform that enables consistency across multiple brands and markets, while remaining flexible to the unique requirements of each property. This has been a highly collaborative partnership focused on bringing PPHE’s long-term digital strategy to life.”

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About PPHE Hotel Group

PPHE Hotel Group is an international hospitality real estate company, with a £2.0 billion portfolio, valued as at December 2022 by Savills and Zagreb nekretnine Ltd (ZANE), of primarily prime freehold and long leasehold assets in Europe.     

Through its subsidiaries, jointly controlled entities and associates it owns, co-owns, develops, leases, operates and franchises hospitality real estate. Its portfolio includes full-service upscale, upper upscale and lifestyle hotels in major gateway cities and regional centres, as well as hotel, resort and campsite properties in select resort destinations. The Group’s strategy is to grow its portfolio of core upper upscale city centre hotels, leisure and outdoor hospitality and hospitality management platform.      

PPHE Hotel Group benefits from having an exclusive and perpetual licence from the Radisson Hotel Group, one of the world’s largest hotel groups, to develop and operate Park Plaza® branded hotels and resorts in Europe, the Middle East and Africa. In addition, PPHE Hotel Group wholly owns, and operates under, the art’otel® brand and its Croatian subsidiary owns, and operates under, the Arena Hotels & Apartments® and Arena Campsites® brands.       

PPHE Hotel Group is a Guernsey registered company with shares listed on the London Stock Exchange. PPHE Hotel Group also holds a controlling ownership interest in Arena Hospitality Group, whose shares are listed on the Prime market of the Zagreb Stock Exchange.      

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Hospitality

Qatar Airways Unveils Onboard Signature Music Created in Partnership with Award-Winning Composer Hans Zimmer

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28 minutes ago

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November 7, 2026

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Qatar Airways today unveiled its new onboard signature music, created in partnership with world-renowned composer Hans Zimmer.

Inspired by Qatar and its culture, Qatar Airways’ new onboard music brings a distinctive sound identity to the passenger experience through its collaboration with the iconic composition of Hans Zimmer. The music is also featured on the ‘Burgundy Symphony’ album, a bespoke five-track album that encapsulates the airline’s wider sound identity and signature sound elements.

The collaboration brings together Zimmer’s acclaimed cinematic storytelling and Qatar Airways’ commitment to delivering memorable experiences, creating a recognisable sound that reflects the emotions, moments and memories that define travel.

The launch was celebrated at Hans Zimmer’s highly-anticipated concert in Doha on 6 November, where audiences were given an exclusive first look at the story behind the collaboration through a specially created film on the creative process and inspiration behind Burgundy Symphony, alongside a preview of the music. Qatar Airways passengers can experience the new composition onboard from today.

The Burgundy Symphony album captures the rhythm of travel through five original tracks, each reflecting a different stage of the journey:

Dawn opens the collection with a sense of anticipation and possibility experienced when stepping beyond the daily routine and discovering new horizons.

Dusk reflects the tranquillity of flight as daylight fades and travellers are carried above the clouds beneath a sky illuminated by stars.

The Orchard introduces a restorative pause, inspired by moments of calm and reflection amidst the pace of everyday life. The inspiration for the composition is drawn from the sense of escape offered by the ORCHARD – one of Hamad International Airport’s most distinctive passenger experiences.

Homecoming reflects the quiet gift of returning home and the small but lasting ways travel enriches life. The track encapsulates the adventure continues beyond touchdown, with memories of places and skies keeping moments of wonder alive long after the journey ends.

An Ode to Qatar, concludes the album with a tribute to the nation’s rich heritage and forward-looking vision. The piece brings together a sense of history, culture, and ambition, reflecting a country where tradition and progress exist in harmony.

Following the unveiling, Burgundy Symphony is now available on the Qatar Airways YouTube channel, inviting audiences around the world to experience Hans Zimmer’s original compositions inspired by the journey of travel and the spirit of Qatar Airways.

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Coral Beach Resort Sharjah Wins Sustain Sharjah Award for Second Year Running

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23 hours ago

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November 6, 2026

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Coral Beach Resort Sharjah has won the Sustain Sharjah award for Hotel Properties at the Sharjah International Travel and Tourism Forum 2026, organised by the Sharjah Commerce and Tourism Development Authority (SCTDA). This marks the resort’s second consecutive recognition under the initiative.

The accolade acknowledges the property’s progress at Level 2 of the programme’s Explorers journey, structured around four core pillars: Guest, Experience, Local, and Story. Across each pillar, the resort has prioritised measurable, practical measures that engage guests, support the surrounding community, and ensure transparent sustainability reporting.

Central to this achievement are three primary operational initiatives:

  • Onsite water bottling plant: Replaces single-use plastics with reusable glass bottles, eliminating approximately 300,672 plastic bottles annually.
  • Winnow AI food-waste system: Weighs and monitors kitchen waste in real time, enabling culinary teams to curb excess directly at source.
  • Onsite biodigester: Installed in 2026, making the property the first hotel in Sharjah to process organic waste entirely on site.

Commenting on the achievement, Iftikhar Hamdani, Area General Manager of Coral Beach Resort Sharjah, said: “Securing the Sustain Sharjah award for the second consecutive year is an honour for our entire team. Initiatives such as our water bottling plant, AI-driven waste monitoring, and onsite biodigester reflect our daily operational commitment—one shared with our guests, partners, and the local community. We thank the Sharjah Commerce and Tourism Development Authority for this recognition and for their steady leadership in advancing sustainable tourism across the emirate.”

Coral Beach Resort Sharjah is a signatory to the Glasgow Declaration on Climate Action in Tourism and continues to align its operations with broader international climate targets.

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Qatar Airways Connects Doha to Caracas, Venezuela, and Bogotá, Colombia with First Flight

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23 hours ago

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November 6, 2026

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Qatar Airways has inaugurated its new twice-weekly service connecting Doha with Caracas and Bogotá. The service represents a significant milestone for the airline, as Qatar Airways becomes the first Gulf carrier to serve Venezuela, and the first airline to operate nonstop services from the Middle East to both Bogotá and Caracas. The new route underscores the airline’s commitment to strengthening global connectivity for the region and is operated on Boeing 777-200LR aircraft.

Qatar Airways flights to Caracas (CCS) and Bogotá (BOG)

Qatar Airways’ flight schedule has been designed to provide smooth onward connections through Hamad International Airport to key markets including Australia, China, Japan, Lebanon, South Korea, and the United Arab Emirates. This offers passengers greater flexibility and seamless transfer options across Qatar Airways’ global network of over 170 destinations.

Departing every Wednesday and Sunday:

Doha (DOH) to Bogotá (BOG) – Flight QR783: Departure 07:35; Arrival 16:25

Bogotá (BOG) to Caracas (CCS) – Flight QR783: Departure 17:55; Arrival 21:00

Caracas (CCS) to Doha (DOH) – Flight QR783: Departure 23:30; Arrival 20:35

The addition of Caracas and Bogotá marks the 16th and 17th destinations in the Americas served by Qatar Airways. The airline began serving South America in 2010 with its inaugural flight to Brazil’s São Paulo.

The airline has recently expanded its partnership with LATAM to include LATAM Airlines Colombia, offering travellers greater access to the region. Qatar Airways will place its code on LATAM-operated flights between Bogotá and key domestic destinations including Cartagena, Armenia, Barranquilla, Bucaramanga, Cali, Cúcuta, Ibagué, Leticia, Medellín, Montería, Neiva, Pereira, Pasto, Riohacha, San Andrés Island, Santa Marta, and Yopal.

Qatar Airways continues to strengthen global connectivity, serving more than 170 destinations this winter. Bookings can be made at qatarairways.com or through the airline’s mobile app.

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