Financial
Why Financial Firms Keep Losing the Messaging Battle
By: Avi Pardo, Co-Founder & CBO, LeapXpert

Financial firms globally have similar playbooks for off-channel communications: ban the channel, run a training, and send attestations for signing. Yet, the conversations are still happening on personal phones. Calling that playbook ‘good enough’ only hides how little has changed.
More than 100 organisations have faced charges under the US Securities and Exchange Commission’s off-channel communications initiative, while other regulators have pursued similar failures. Yet the response is still another rule, another warning, another ban.
The missing piece is the psychology behind banning. Until firms understand what drives employees towards off-channel apps, even banned ones, the next record-keeping failure is already on its way.
Why employees find workarounds
These channels are already part of the client relationship. A banker may be chasing a decision, dealing with a concern or replying to a question that has come through on Signal, WeChat or WhatsApp. In that moment, getting back to the client takes priority.
If replying through the approved channel takes too long, creates operational friction, or disrupts the conversation flow, the employee is likely to answer somewhere else. The message gets sent, but the firm may never see the full exchange.
Psychologists have studied this response to bans for decades. Jack Brehm’s work on psychological reactance shows people can push back when they feel their freedom of choice has been restricted. Research into imposed workplace change points to the same response: people who feel pushed into a new way of working may quietly find another route. Someone reads the policy, completes the training and then uses a personal phone when a client needs an answer.
Daniel Wegner’s work on ironic rebound also helps explain why bans can misfire. Tell people often enough to avoid something and it can make it more appealing. The channel remains on the phone, the client is waiting and the approved route takes longer.
Once the conversation moves to a personal phone, the firm may never recover the full exchange. Employers also face legal limits on how far they can inspect a private device.
Governance beats the workaround
Governance should redirect behaviour instead of trying to suppress it. Employees need an approved route that works while the client conversation is happening, or the workaround will keep winning.
Financial firms still need clear rules and a complete record of business conversations. Regulators expect those messages to be kept, whether they were sent by email, text, WhatsApp or another service.
The problem usually shows up during an ordinary working day: between meetings, on a journey or while a client is waiting for an answer. If the approved channel holds things up, few people will pause the conversation to sort out the process. They will reply another way.
Businesses are losing valuable conversation data
Regulatory risk is obvious when messages go missing: a firm cannot supervise what it cannot see or produce records that were never captured.
Client conversations carry information a business would want to know: a concern raised weeks before a relationship starts to slip, pricing pushback that never reaches the CRM or a salesperson handling a difficult exchange in a way others could learn from. Repeated questions may also point to problems with onboarding, service or product design.
Governed communication creates a record the organisation can learn from. Applied responsibly, conversation data can support supervision, client service, dispute resolution, coaching and a clearer view of relationship risk.
That information is already being generated every day. The difference is whether it remains scattered across personal devices or becomes something the organisation can understand and act on.
Bring the conversation back into view
Plenty of companies have the basics in place: a policy, training and an approved tool. What is often missing is a setup that matches how people work and talk to clients.
The existence of a policy says very little about whether it works. ‘Good enough’ governance can leave a business with all the right paperwork while the same behaviour carries on underneath it.
A quick exchange can soon include a shared document, a follow-up question and another colleague joining the conversation. Messages, files, participants and timing all form part of the record, which needs to stay within the firm without someone rebuilding the exchange later.
If senior leaders use the same channels they have banned for everyone else, the policy is a sham. Employees follow what leaders do, rather than what the compliance manual says. Training can help, particularly when people understand the reason behind it. But explanations only go so far if the approved route slows down a live client conversation. Technology can capture the record, but leadership decides whether people take the rules seriously. No system can rescue a policy that senior figures ignore.
Keeping those exchanges within view gives the business more than a record for compliance. It can also pick up concerns, repeated questions and early signs that a client relationship is beginning to change.
More rules have not stopped the conversations. They have pushed them onto personal phones and out of sight. Calling that ‘good enough’ is no longer credible.
Financial
Tax Is Not a Strategy – Why Dubai’s Smartest Founders Think Beyond Zero Per Cent
By Joe David, CEO of Nephos Group
“Move to Dubai for tax.”
I hear this constantly. From founders, investors, crypto-native operators – people building real businesses who reduce one of the biggest decisions of their professional lives to a single line on a spreadsheet.

And honestly, it is the wrong way to think about it.
Tax should rarely be the sole reason to relocate. When it is, it is usually where things go wrong. The corporate structure is not set up correctly. The banking relationships are not in place. The founder leaves within 18 months because the deeper rationale was never really there. I have seen this pattern play out dozens of times over the past decade, and it almost always traces back to the same root cause: a decision built on a tax rate rather than a strategy.
The tax-first trap
Dubai’s zero per cent personal income tax rate is real, and it is significant. But leading with tax creates a narrow frame that obscures the fuller picture. Founders who relocate purely for a rate often fail to consider the operational realities of building in a new jurisdiction. They underestimate the compliance infrastructure required to make the move defensible. They overlook the substance requirements that tax authorities in their home countries will scrutinise. When the expected savings do not materialise cleanly, because the structure was an afterthought, disillusionment sets in fast.
This does Dubai a disservice. It reduces a genuinely world-class business environment to a line in a tax planning brochure. The city deserves better than that, and so do the founders making life-altering decisions based on incomplete thinking.
What the successful ones actually optimise for
The founders and investors who get the most out of Dubai are not chasing a tax rate. They are making a broader strategic move.
Jurisdictional access is a major factor. Dubai sits at the crossroads of Europe, Africa and Asia, offering time zone coverage and travel connectivity that few cities can match. For businesses operating across multiple markets, particularly in digital assets, fintech and professional services, that geographic positioning is a genuine competitive edge.
Then there is the capital environment. Dubai has become a magnet for institutional and private capital, with fund structures, family offices and venture vehicles establishing a permanent presence. The banking infrastructure, while still maturing in certain areas, has improved significantly. For crypto-native businesses in particular, the regulatory clarity offered by frameworks like the Virtual Assets Regulatory Authority (VARA) provides something that many Western jurisdictions still cannot: a clear, codified path to operating legally with digital assets.
The business ecosystem itself is another draw. The speed at which you can incorporate, hire, open accounts and begin operating is remarkable compared to legacy jurisdictions. Free zones offer tailored licensing, and the government’s responsiveness to emerging sectors – AI, blockchain, tokenised finance – signals a jurisdiction that is building forward rather than regulating backward.
And then, yes, there is the lifestyle. Climate, safety, connectivity, quality of infrastructure. These are not trivial considerations when you are asking a founding team to commit to a base for the next five to ten years.
Tax is often the outcome of all of this. It is not the strategy itself.
The compliance landscape is shifting
There is another reason the tax-first mindset is increasingly risky. The global compliance environment is tightening rapidly. The Crypto-Asset Reporting Framework (CARF), developed by the OECD, will require automatic exchange of information on crypto transactions between jurisdictions. The EU’s DAC8 directive introduces similar obligations across member states. The days of relocating and assuming your home country’s tax authority will not follow are numbered.
This means that substance, genuine economic activity, real operational presence, defensible corporate structures, matters more than ever. A Dubai relocation that is purely cosmetic will not survive scrutiny. One that is built on genuine strategic foundations, with proper advisory support and compliant structures, will.
The conversation worth having
None of this is an argument against moving to Dubai. Quite the opposite. For the right founder, with the right business, at the right stage, it can be a transformative decision. But that decision needs to be grounded in strategy, not arithmetic.
Before you start calculating your tax savings, ask the harder questions. Does your business model benefit from being in this jurisdiction? Can you build genuine substance here? Are your corporate structures defensible under international reporting frameworks? Do you have the advisory infrastructure to get this right from day one?
That distinction – between tax as a tactic and strategy as a foundation – matters more than most people realise. And it is a conversation worth having before you make any decisions.
Financial
Al Ansari Exchange and Dubai Municipality mark decade-long partnership as annual collections rise 710%
Al Ansari Exchange, the UAE’s leading remittance and foreign exchange company and a subsidiary of Al Ansari Financial Services PJSC (DFM: ALANSARI), and Dubai Municipality are celebrating a decade-long partnership that has enhanced access to government payment services, with annual collections rising by approximately 710% over the course of 10 years.
Established in 2016, the partnership enables individual and corporate customers to pay for Dubai Municipality services through Al Ansari’s extensive branch network across the UAE, expanding the availability of government services.
This growth reflects strong customer adoption, the service’s operational reliability, and rising demand for convenient payment channels. The collaboration also supports Dubai’s vision for customer-centric, digitally enabled government services by connecting public services with trusted private-sector payment infrastructure.
Marking the tenth anniversary of the partnership, Sayed Ismail Al Hashemi, Acting CEO of the Corporate Support Services Sector at Dubai Municipality, said: “We highly value our decade-long partnership with Al Ansari Exchange. This collaboration has contributed to enhancing service delivery efficiency and simplifying the customer journey for the payment of Dubai Municipality fees.”
Al Hashemi added: “The partnership has had a tangible impact by improving payment collection efficiency and expanding the range of available payment channels, making our services more accessible and enhancing customer satisfaction. At Dubai Municipality, we remain committed to leveraging digital transformation to deliver smart and efficient services that enhance the quality of life and wellbeing of our customers.”
Rashed A. Al Ansari, Group Chief Executive Officer of Al Ansari Financial Services, added: “Our ten-year partnership with Dubai Municipality reflects a shared commitment to making essential services more convenient and accessible. Over the past decade, we have combined Dubai Municipality’s service excellence with our extensive network and payment capabilities to provide customers with a reliable and efficient channel for completing their transactions. We look forward to building on this strong foundation and continuing to support Dubai’s evolving smart service ecosystem.”
Building on these foundations, both organisations will explore new opportunities to strengthen the partnership and support the continued evolution of Dubai’s smart service ecosystem.
Financial
Beyond Borders: Why International Expansion Is a Growth Strategy, Not Just a Milestone
By Máire (Mo) Morris, Founder & CEO of Morris Global Consulting
International expansion has long been seen as a milestone that signals a brand has ‘made it’. I believe that view is outdated, as behind the scenes often tells a different story. Today, expanding into new markets is not simply about increasing a company’s footprint. It needs to be done well, which in turn leads to an effective way to diversify revenue, build resilience and increase long-term enterprise value.
Across the GCC, we are seeing a new generation of founders creating businesses with global potential. The region has evolved into one of the world’s most dynamic business environments, producing brands with stronger operational foundations, more sophisticated leadership teams and products that are increasingly attracting international attention. As a result, the conversation has shifted. It is no longer about whether businesses should expand internationally, but when they should do it and how they can maximise their chances of success.
Several structural changes are driving this trend. Digital commerce has lowered many of the traditional barriers to international growth. Brands can now test demand, build communities and generate sales in overseas markets before committing to physical retail or local operations. Investor expectations have also evolved. Sustainable, well-planned growth is now valued far more highly than expansion for expansion’s sake. Investors want evidence that a business can replicate its success across multiple markets through strong financial discipline, scalable operations and a clear commercial strategy.
At the same time, recent supply chain disruptions have encouraged businesses to diversify production and reduce dependence on a single sourcing region. Many founders are therefore designing their businesses with international growth in mind from the outset, creating brands that can adapt to different markets over time.
However, opportunity should never be confused with readiness. One of the biggest mistakes I see is founders allowing ambition, and sometimes quite frankly ego, to outweigh evidence. Success in one market does not automatically translate into another. Every country has its own consumer behaviours, pricing expectations, regulations and routes to market. Assuming customers will respond in exactly the same way can become an expensive lesson.
Strong domestic performance is only one part of the equation. True readiness means having a scalable business model, healthy cash flow, resilient operations and a product that genuinely meets the needs of the target market. It also requires robust financial planning, legal and intellectual property protection, and a clear strategy for market entry.
Just as importantly, businesses need the right people around them. Local partners, distributors and experienced advisors bring invaluable market knowledge, established networks and cultural understanding. They help brands navigate complexity, avoid costly mistakes and accelerate growth. Even the strongest business can struggle if it enters a market without the right expertise on the ground.
Choosing where to expand is equally important. Too often, founders are drawn to markets that appear exciting or fashionable rather than those offering the strongest commercial opportunity. The first international market should always be selected using data, not instinct. Customer demand, competitive positioning, operational feasibility, acquisition costs and available resources should all inform the decision.
The largest market is not necessarily the best one. If competition is saturated or customer acquisition costs are too high, a smaller market with stronger commercial fundamentals may deliver far better returns. In most cases, I encourage businesses to take a phased approach, establishing success in one market before expanding further. International growth is a long-term strategy, not a race.
For design-led brands, another challenge is maintaining a consistent identity while remaining relevant to local audiences. The strongest brands never lose sight of who they are. Their purpose, quality and positioning remain consistent, while elements such as marketing, product assortment, pricing and customer experience are adapted to reflect local consumer preferences. When approached strategically, localisation strengthens relevance without compromising the essence of the brand. Authenticity, quality and consistency resonate across cultures. Those are the qualities that build trust, regardless of geography.
Digital-first expansion is also changing the way emerging brands enter new markets. For many businesses, e-commerce provides an opportunity to validate demand, build awareness and gather customer insights before making significant investments in physical retail. This reduces risk and allows founders to make decisions based on real customer behaviour rather than assumptions.
Of course, international expansion requires investment before it delivers meaningful returns. Market research, regulatory compliance, intellectual property protection, distribution, marketing, local partnerships and working capital all require careful financial planning. It is common for profitability to soften in the short term while these investments are made.
The businesses that generate the strongest long-term returns are those that enter new markets with realistic expectations, sufficient capital and a clear path to sustainable revenue. This is also where international expansion begins to influence enterprise value. Investors place significant importance on geographic diversification because it reduces risk. Businesses that rely on a single market are naturally more exposed to economic cycles, regulatory changes, geopolitical uncertainty and shifts in consumer demand. Companies that have demonstrated they can replicate success across multiple markets are viewed as more resilient and more scalable.
This is not simply about operating in several countries. Investors want evidence that growth can be repeated through disciplined execution, sound financial performance and a scalable operating model. Successfully establishing one or two international markets often provides that confidence and can materially strengthen investor interest.
It is important to also note that international expansion is not the right strategy for every business. A highly profitable company with a loyal customer base and a dominant regional position can still create exceptional enterprise value. This is particularly true for brands built around local craftsmanship, heritage or provenance, where regional focus strengthens the overall proposition. Expansion should only be pursued when it supports the long-term vision of the business and creates sustainable value.
As we look ahead, international expansion needs to become increasingly strategic and data-driven. Artificial intelligence, digital commerce and more sophisticated market intelligence will help businesses identify opportunities and validate demand before committing significant investment. At the same time, geopolitical uncertainty and supply chain resilience will remain key considerations, making thoughtful planning more important than ever.
Through my work at Morris Global Consulting, supporting hundreds of businesses entering new markets across multiple regions, one lesson remains constant. The companies that succeed internationally are rarely the ones that move the fastest. They are the ones that prepare thoroughly, make decisions based on evidence rather than assumptions, and invest in the right partnerships before taking the next step.
International expansion is not about being present in as many countries as possible. It is about building a stronger, more resilient business that is equipped for sustainable growth over the long term. When approached strategically, crossing borders does far more than open new markets. It creates lasting value.
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