Geely’s Recipe for Growth in the UAE: Innovation, Affordability, and After-Sales Excellence

• Exclusive Interview with Dr. Andreas Schaaf, CEO – Geely Group Brands at AGMC

What advantages do Chinese brands like Geely offer compared to prominent Japanese or European competitors?

Geely stands out by providing a unique offering of luxury, performance, and advanced technology in its vehicles, all at competitive prices. If you look at the vehicles in our line-up, like the Monjaro and the Okavango, it’s evident that our brand places a priority on providing premium features usually seen in more expensive European and Japanese models.

Geely cars come equipped with cutting-edge technology, sleek design, and outstanding performance. For example, the Monjaro, a highly advanced SUV by Geely, is equipped with a 2.0-litre turbo engine, 235 horsepower, and a sophisticated BorgWarner 4WD system, providing it with power and agility. This model directly competes with much pricier high-end brands in terms of performance and features, yet it remains affordable.

Likewise, the Okavango, our well-liked seven-seater SUV, provides ample interior room, comfort, and advanced technology features tailored for families’ requirements without compromising on quality. These models have been very well received in the UAE.

What really stands out is the after-sales support we offer at Geely UAE – which includes a comprehensive service package – and the strength of its warranties, which are vital in giving customers long-term confidence in their vehicle choice and ensuring peace of mind.

How have perceptions of Chinese car quality evolved among UAE consumers recently?

In recent years, Geely has caused a significant change in the way Chinese car brands are viewed by consumers in the UAE, mostly because of our attention to quality, technology, and dependability. Geely quickly built a solid reputation by offering vehicles that go beyond just being affordable – our vehicles also excel in performance, design, and safety.

Models such as the Geely Coolray and Emgrand sedan are consistently rated as top performers in their respective segments. The Coolray’s dynamic design and powerful yet efficient engine have made it a top choice in the B-segment SUV category, while the Emgrand has gained popularity in the sedan market for its sleek design and advanced safety features. Geely’s position as a brand that surpasses customer expectations has been strengthened by such success stories.

This change in perspective is also mirrored in Geely’s sales numbers. In just the first six months of 2024, we managed to sell 3,392 vehicles in the UAE, proving the increasing popularity of Chinese cars which provide excellent quality, top-notch features, and attractive prices.

What role does pricing play in the popularity of Chinese cars in the UAE?

The pricing of Geely vehicles is a crucial factor in the brand’s increasing popularity and success in the UAE, and it is not solely due to being budget friendly. Our cars offer great value, with features and technology that compete with pricier European and Japanese cars. The mixture of offering great value alongside premium features makes them an attractive choice for a wide variety of customers, who are seeking vehicles that maintain quality, safety, and performance without breaking the bank.

For instance, consider the Geely Okavango. It’s an SUV that provides ample space inside, cutting-edge technology, and excellent performance at an appealing price in a fierce SUV market. Similarly, the Starray, which was launched this year, provides a mix of opulence, modern technology, and stylish aesthetics at a reasonable cost, catering to those seeking top-tier experiences without the accompanying hefty price. This makes it a compelling alternative to more established brands.

How has Geely’s acquisition of Volvo influenced its reputation in the UAE market?

In 2010, Volvo was acquired by Geely, China’s largest privately owned automotive company, resulting in what is seen as one of the most successful mergers in the sector. It combines the strengths of a historic European brand with Chinese innovation and resources.

The merger demonstrated Geely’s ambitions and commitment to manufacturing vehicles of the highest quality, and shows the strategic foresight of the Geely Group and their strong understanding of the importance of leading innovation.

But Geely’s influence goes beyond Volvo. Known for its ownership of brands such as Lotus and Lynk & Co, as well as its substantial investment in Mercedes-Benz, it has developed a culture of excellence that is visible everywhere, and Geely is benefitting from this reputation.

Having a variety of brands across multiple segments has allowed Geely Auto to establish itself as a reputable carmaker that can provide both budget-friendly and luxury vehicles, attracting a diverse customer base in the UAE.

What challenges do Chinese brands face in further expanding their presence in the UAE?

The main obstacle facing Geely and all other brands is the growing competition in the UAE’s car market. The increasing number of car companies entering the market has led to more intense competition, creating a crowded landscape and a challenge for manufacturers like Geely. Nevertheless, we are fully equipped to confront these challenges directly.

We are embracing the challenge by concentrating on our impressive range of vehicles and providing outstanding aftersales support. By partnering with AGMC, Geely gains an advantage from a strong sales and service network in the UAE and a strong reputation for service excellence, guaranteeing customers receive high-quality support and parts availability. This is a crucial element in ensuring customers are satisfied in the long run.

Although the rivalry is strong, it also works in favour of customers by providing a wider selection and improved value. Geely UAE’s competitive advantage lies in our capability to provide high-quality features and top-notch service at affordable prices, helping us differentiate ourselves in a highly competitive market.

How do after-sales service and parts availability compare between Chinese brands and others?

Geely’s excellent aftersales services are a result of our collaboration with AGMC, a highly regarded automotive importer in the UAE established almost half a century ago. Geely’s extensive service network throughout the Emirates provides customers with dependable support that is quick and efficient whenever they require it.

Additionally, we excel in availability of parts, with our specialised parts distribution centre in Dubai, a cutting-edge facility, set up to guarantee prompt and effective delivery of spare parts not just in the UAE but also throughout the Middle East, Africa, and Europe.

Situated in Dubai’s Jebel Ali, its location is ideal for meeting the needs of our expanding clientele. By ensuring spare parts are easily available and minimising any downtime for vehicle owners, this system positions Geely as a reliable and service-focused brand in line with other global brands.

What future growth projections do you have for Geely in the UAE?

Geely has a very promising future ahead in the UAE. Our plans include opening additional showrooms, growing our market share, and introducing new models to further expand our business. We will bolster our footprint with a massive network development plan scheduled to cover the entire country, as well set up significant investment in top automotive talents to support the brand’s rapid growth in the coming years.

Our commitment to excellence, creativity, and customer approval, along with a proactive plan to expand showrooms, will aim to maintain Geely’s significance in the UAE automotive industry for many years to come.