How Resorts Are Balancing Business and Leisure Travellers

Attributed to Ahmed Abdraboh, Director of Sales & Marketing at Al Raha Beach Resort & Spa

In the highly competitive hospitality sector, resorts are facing the growing challenge of serving two distinct, yet frequently overlapping, types of guests: business and leisure travellers. The rise of the “bleisure” traveller; a blend of business and leisure; highlights a wider trend in today’s travel landscape. These travellers merge work obligations with their desire for relaxation and adventure, compelling resorts to adjust their offerings to meet the needs of both demographics. Striking this balance can be complex, but the benefits of effectively catering to both segments can be substantial.

Understanding the Unique Needs

Before delving into strategies, it’s crucial to recognize the differing needs of business and leisure travellers. Business travellers often seek efficiency, connectivity, and amenities that facilitate work. High-speed internet, dedicated meeting spaces, and convenient location are paramount. They value streamlined services, express check-ins, and an atmosphere conducive to productivity.

On the other hand, leisure travellers prioritize relaxation, exploration, and experiences. They are looking for leisure activities, spa services, fine dining, and cultural experiences that allow them to unwind and immerse themselves in the local environment. The challenge for resorts lies in creating an environment that simultaneously serves the quick paced demands of the business traveller while providing the dreamlike experiences that leisure travellers seek.

Designing Dual-Purpose Spaces

Resorts are increasingly designing their spaces to accommodate both types of travellers. Flexible meeting spaces that can be easily converted into event venues during weekends or evenings are a great example of this dual-purpose approach. By utilizing movable partitions and adaptable furniture, resorts can create environments that can host a corporate seminar one day and an intimate wedding or social gathering the next.

Besides, resorts can incorporate leisure and relaxation features into areas that business travellers frequent. For example, comfortable lounges equipped with charging stations for devices allow guests to work while enjoying the ambiance. Poolside cabanas that double as meeting points or casual brainstorming areas cater to those who need a break from the traditional boardroom setting. Integrating these elements can enhance the guest experience for both business and leisure travellers.

Enhancing Connectivity

Strong and reliable connectivity is a must-have for business travellers, but leisure guests also benefit from staying connected. Offering robust Wi-Fi throughout the resort is essential. Beyond connectivity, resorts can create work-friendly environments, such as business centres equipped with printers and meeting rooms, where guests can hold casual meetings or work off-site without compromising on comfort.

Additionally, the rise of remote work has blurred the lines between personal and professional life. As a response, resorts are finding ways to make remote work more enjoyable by providing inspiring locations, private workspaces, and even outdoor areas that combine work with leisure. Setting up dedicated “workcation” packages that include accommodations with office amenities lets resorts cater to guests seeking to blend productivity with relaxation without boundaries.

Curating Unique Experiences

For leisure travellers, resorts have traditionally focused on creating unforgettable experiences. Nowadays, these experiences matter to business travellers as well. With “bleisure” travel on the rise, their desire for unique, local activities can significantly enhance their stay. Resorts can curate experiences that appeal to both demographics, such as offering guided tours of local attractions, cooking classes with local chefs, or wellness retreats.

In addition to traditional leisure activities, resorts can design workshops and networking events that facilitate connections among business travellers. By organizing guest speaker sessions, skill building workshops, and panel discussions, resorts can nurture an environment where business professionals can network and learn while on holiday.

Wellness and Relaxation

Both business and leisure travellers share an increasingly common interest in wellness and self-care. For business professionals, long hours of traveling can lead to stress and fatigue. Therefore, wellness facilities; such as spas, fitness centres, and meditation rooms; become attractive perks for this segment. By promoting relaxation and holistic well-being, resorts can cater to business travellers who want to rejuvenate during their stay.

Implementing wellness programs that combine fitness classes, mindfulness retreats, and spa treatments allows resorts to appeal to guests looking for self-care options. Additionally, some resorts are developing wellness retreats specifically aimed at the corporate sector, offering programs that promote teamwork, creativity, and mindfulness training often directly aligned with business goals.

Tailoring Packages and Promotions

Another effective strategy for resorts is to develop tailored packages that target specific groups within the business and leisure traveller spectrum. For example, offering promotions such as weekend corporate retreats, where businesses can host strategy sessions while their employees enjoy leisure opportunities, effectively blends both worlds. Creating promotional deals that include meeting space for companies alongside discounts for leisure activities can greatly enhance the appeal for business travellers looking to unwind after hours.

For leisure travellers, resorts can offer exclusive weekend packages that provide special bonuses for their business counterparts, turning a business trip into an inviting long weekend for the whole family. Childcare services, family friendly activities, and adult only zones create an atmosphere where everyone can enjoy their vacation, regardless of the reason for their stay.

The Role of Technology

In the digital age, leveraging technology is instrumental in balancing the needs of business and leisure travellers. From mobile apps that allow for easy check-in and room service to smart room controls that enhance the guest experience, technology can streamline processes, making them more efficient for business travellers. Meanwhile, technology also allows for leisure focused experiences, such as custom virtual tours or interactive activities that engage guests.

Moreover, resorts can utilize data and analytics to better understand and segment their guests. By analysing preferences, resorts can tailor their offerings and services to meet the expectations of both business and leisure travellers, ensuring no one feels overlooked.

Resorts are navigating the delicate balance between business and leisure travellers in an ever evolving landscape. By understanding the unique needs of each segment and adapting their offerings creatively, resorts can successfully cater to both groups. With strategic planning, innovative space design, and a focus on creating meaningful experiences, resorts not only enhance profitability but also enrich the overall guest experience.

The market for dual purpose travel continues to grow, presenting exciting possibilities for resorts willing to embrace change. As business and leisure become increasingly intertwined, the path ahead is one of collaboration, innovation, and a shared commitment to exceptional hospitality that meets the needs of all travellers.