Hospitality
WHY TRUE LUXURY IS FOUND IN CONNECTION: ANDREA ORRÚ ON ANANTARA, SALALAH AND SENSE OF PLACE

Exclusive interview with Andrea Orrú, General Manager, Al Baleed Resort Salalah by Anantara
- Your journey has taken you from Sardinia to some of the world’s most celebrated luxury destinations. Looking back, what first inspired you to pursue hospitality, and what continues to excite you about the industry today?
What first drew me to hospitality was the human side of it. It is an industry built around people, stories and experiences, and no two days are ever quite the same. Since beginning my career in 1999, I have had the privilege of working in many different parts of the world, and that has given me a real sense of being a citizen of the world. Every destination, culture and team has shaped me in some way. What still excites me is seeing an idea come to life and witnessing the effect it has on a guest or a colleague. It could be a new experience, a thoughtful detail in the guest journey or an opportunity for someone in the team to grow.


Having worked across Europe, Asia, the Middle East and the Maldives, what has each region taught you about the true meaning of luxury hospitality?
Every region has shaped my understanding of luxury in a different way. Europe taught me to appreciate heritage, craftsmanship and the discipline behind consistently high standards. Asia showed me the beauty of intuitive service, where the smallest details are often noticed without the guest needing to ask. The Maldives reinforced the importance of privacy, personalisation and caring for a fragile natural environment. The Middle East has taught me a great deal about generosity, warmth and creating experiences that speak to couples, families and multigenerational travellers alike. Australia also holds a very special place in my heart. It was an important chapter both professionally and personally, as it is where I met my wife, Jana. Today, we have two beautiful children together, so my time there will always remain especially meaningful to me. What I have learnt across all of these destinations is that luxury is not necessarily about having more. It is about making every element feel considered. Guests remember how smoothly everything flowed, how well the team understood them and whether they felt a genuine connection to the place. The setting is important, of course, but the people bring it to life. That is where true luxury is found.


Al Baleed Resort Salalah by Anantara has consistently strengthened its position as one of Oman’s leading luxury destinations. What has been the biggest contributor to that success?
Without question, it is our people. A beautiful resort gives you a strong foundation, but it is the team who create the experience guests remember. Our success has come from having a clear direction and a team that understands what we are trying to achieve together. We have continued to strengthen the resort around what makes both Anantara and Salalah special: a strong sense of place, meaningful wellness, memorable dining and a genuine commitment to sustainability. You can see this in many areas, from the personalised service offered by our villa hosts to our locally inspired wellness experiences and the annual culinary festival, which brings international chefs from Michelin-starred backgrounds alongside Omani talent.


Luxury hotels often tell their own stories. Al Baleed Resort seems to tell Salalah’s story instead. Was that always the vision?
Yes, absolutely. Anantara is at its best when the hotel becomes a gateway to the destination rather than a world separated from it. Al Baleed sits beside the UNESCO World Heritage site of the Land of Frankincense and is surrounded by an extraordinary combination of coastline, mountains and Dhofari culture, so it would be a missed opportunity for the resort to focus only on itself. We aim to showcase Salalah through the guest journey: locally inspired design, frankincense rituals, regional ingredients, Omani culinary experiences, cultural excursions with our Salalah Insider and collaborations that place local creativity alongside international expertise. Even contemporary concepts, such as the Anantara Khareef Chocolate, are developed with ingredients and stories rooted in Dhofar. Ideally, the resort should give visitors the confidence and curiosity to explore beyond its gates.
The frankincense tree-planting ceremony is a distinctive addition to your 25th anniversary experience. How does this initiative reflect Al Baleed Resort Salalah by Anantara’s broader approach to sustainability and responsible tourism?
Frankincense is deeply woven into Dhofar’s identity, so the tree-planting experience felt like a meaningful way to mark Anantara’s 25th anniversary. It allows guests to contribute to the destination, rather than simply experience it from the outside. Each tree is marked with a bespoke engraved plaque, and guests receive a keepsake pouch of frankincense to take home. They also receive quarterly updates from our Farm Guru, so the connection continues long after their stay and they can follow the progress of the tree they planted. The experience reflects our wider approach to sustainability, which is not centred on one initiative alone, but on the choices we make every day. Our on-site farm supports farm-to-table dining and gives guests the opportunity to understand more about local cultivation. Our in-house water-bottling operation helps reduce reliance on single-use plastic, and we were the first resort in Dhofar to introduce electric-vehicle charging. We also support beach clean-ups and work with organisations including the Environment Society of Oman to help protect local wildlife. For us, responsible tourism should leave something positive behind. The frankincense tree is a lasting symbol of that commitment and gives guests a personal connection to the heritage and future of Dhofar.
Rapid Round
What is one hidden gem in Salalah that every first-time visitor should experience?
It’s difficult to choose just one. I would recommend the Sugar Dunes in Fushi, around two hours from Salalah, where powder-white dunes meet the coastline, as well as Al Hawta, with its dramatic waves, green landscapes and its seasonal waterfall. Al Hawta is especially beautiful during Khareef, when the microclimate brings the scenery to life, while the Sugar Dunes remain striking throughout the year.
Coming from Sardinia, is there anything that reminds you of home when you are in Salalah?
There are several similarities. Both Sardinia and Salalah have areas of unspoilt, almost untouched scenery, with dramatic coastlines, mountains and landscapes that still feel wonderfully undiscovered.
They also share a long history and a very strong sense of heritage. What perhaps reminds me most of home, however, is the warmth of the people. Much like Omanis, Sardinians are proud of where they come from and genuinely want visitors to experience the beauty, traditions and character of their land.
What hospitality trend do you think is currently overhyped?
I think the industry sometimes becomes too focused on adding more, more concepts, more technology and more touchpoints, when what guests often value most is simplicity. They want things to feel effortless, personal and well considered.
Luxury should not feel complicated or overproduced. The most memorable experiences are often the quietest ones: being recognised, having a preference remembered or receiving thoughtful service at exactly the right moment.
If guests leave Al Baleed remembering just one feeling rather than one facility, what would you want that feeling to be?
I would want them to feel that Al Baleed was not simply a place where they stayed, but a destination they came to experience.
That means feeling genuinely cared for, having the small details noticed and being encouraged to discover Salalah in a way that feels personal. Ideally, they leave with beautiful memories of the resort, but also with a deeper connection to Dhofar and a desire to return.
Hospitality
Just Four Hours from the UAE: A Last-Minute Maldives Escape for the August Long Weekend



As UAE residents look ahead to the Prophet Muhammad’s (PBUH) Birthday long weekend from 28–30 August, one of the year’s easiest international escapes is just four hours away. Sun Siyam is inviting travellers to make the most of the three-day break with two distinct Maldives experiences. Families looking for space, activities and plenty of choice can retreat to Sun Siyam Iru Fushi in the Noonu Atoll, while couples seeking a more intimate, slower-paced island experience can escape to Sun Siyam Vilu Reef in the South Nilandhe Atoll.
Direct connections to Malé are available with Emirates and flydubai from Dubai, Etihad Airways from Abu Dhabi, and Air Arabia from Sharjah, with fares starting from around AED 1,500 one-way from Dubai and return fares from Sharjah currently available from approximately AED 1,650 per person, subject to availability.
Whichever style of escape travellers choose, Sun Siyam makes a short Maldives break easy to plan, with 24-hour All-Inclusive experiences and packages combining accommodation, return transfers, dining and added experiences. Depending on the resort, these range from full dine-around dining and premium beverages to complimentary excursions, spa experiences and floating breakfasts, allowing guests to spend less of their long weekend planning and more of it enjoying the island. Families can also benefit from Kids Stay, Eat & Play Free for up to two children sharing with their parents, making the Maldives equally suited to a spontaneous couples’ getaway or a multi-generational family long weekend.
Sun Siyam Iru Fushi – A curated Island Sanctuary
Set in the Noonu Atoll, Sun Siyam Iru Fushi is part of Sun Siyam’s Luxury Collection, combining generous space, privacy and extensive dining and leisure experiences. Particularly suited to families and multi-generational groups, the resort offers spacious beach and overwater villas, including private pool options, alongside plenty of room for families to spend time together while still enjoying their own space. The resort’s extensive choice of restaurants and café, wellness experiences, water sports and activities means a short break can be tailored around every member of the family. Its 24-hour Premium All-Inclusive experience adds to the ease of a long-weekend stay, with full dine-around options, premium beverage selections, while children can stay, eat and play free when sharing with their parents.
For the August long weekend, a three-night package at Sun Siyam Iru Fushi starts from USD 3,337 (approximately AED 12,255) for two adults, including 24-hour Premium All-Inclusive, return seaplane transfers and a complimentary villa upgrade. Service charge, applicable taxes and Green Tax are also included in the package price.
Sun Siyam Vilu Reef- A Timeless Island Escape
For couples looking to leave the pace of the city behind, Sun Siyam Vilu Reef, part of Sun Siyam’s Privé Collection offers a romantic boutique island retreat in the South Nilandhe Atoll. Intimate, unhurried and surrounded by an iridescent house reef, the resort brings together the seclusion of a private island with the warmth and character of a distinctly Maldivian experience. Days can move effortlessly between snorkelling the house reef, spa rituals, dolphin cruises and quiet hours beside the lagoon, while six dining venues offer flavours from around the world. The resort’s 24-hour All-Inclusive experience makes a short stay particularly effortless, allowing couples to spend less time planning and more time enjoying the island.
For the long weekend, a three-night package at Sun Siyam Vilu Reef starts from USD 2,959 (approximately AED 10,867) for two adults, including 24-hour All-Inclusive, return seaplane transfers and a romantic set dinner. Service charge, applicable taxes and Green Tax are included.
Guests can book their August long weekend escape directly through Sun Siyam, with the latest packages, availability and offers available at sunsiyam.com/offers or book@sunsiyam.com
Sometimes the best holidays are the ones you did not plan months in advance. With the Maldives only four hours away, the August long weekend is enough time to disconnect completely and return home feeling as though you’ve been away for a week.
Hospitality
Why Luxury Hospitality Is Moving from Spectacle to Storytelling

Exclusive interview with Jai Sharma, Founder, Envelop Designs Arabia
Envelop has worked with major hospitality names including Taj Hotels, Rambagh Palace, Fairmont Udaipur, Ananta Hotels & Resorts and Emaar. What does a hotel or hospitality brand typically come to you wanting, and how does that differ from what a private client wants?
The starting point is actually the same, we begin with the story. Before we think about the space or the visual language, we want to understand who we’re designing for, their personalities, their values, what makes them different from everyone else in the room.
With a private client, that story is personal, a couple’s journey, their relationship, their families. With a hospitality brand, the story belongs to the property itself, its history, its guests, what it wants to be remembered for. The questions we ask change, but the process doesn’t. We’re still uncovering the emotional core before a single design decision gets made.
Hospitality brands are increasingly investing in “experience” as a differentiator rather than just service or amenities. From where you sit, is that a genuine shift in the industry or more of a marketing trend?
I’d call it a genuine shift, and it mirrors what we’ve seen happen with weddings over the last decade. The biggest change has been from display to meaning. Earlier, everything was about grandeur, now it’s increasingly about intention. Guests want experiences that reflect a place’s personality and values, not just its amenities.
The common thread across hospitality, weddings and brand experiences is emotional storytelling. People remember how something made them feel far longer than they remember what it looked like. We call it the memory economy, and hotels are starting to design for it the same way we’ve always designed celebrations, around recall, not just service.
You’ve now partnered with Rayqube to launch Envelop Designs Arabia in the UAE. What made Rayqube the right partner, and what does the division of expertise look like between design and technology in that partnership?
Rayqube brings nearly a decade of expertise in events, exhibition build-outs and technology-driven experiences, and that’s exactly the layer we needed to build properly in this market. Our strength has always been narrative, understanding a story and translating it into a spatial and experiential journey. Rayqube’s strength is production and technology, the infrastructure that makes ambitious ideas actually executable at scale.
Bringing that philosophy into the UAE through Envelop Designs Arabia let us build for a market that’s hungry for experiences with real cultural depth, and Rayqube is the right partner to help us do that. Design and technology under one roof means we’re not compromising on either side.
Hospitality operators think in terms of repeat guests and brand loyalty, not just single events. How do you design an experience that serves that longer-term relationship rather than just the moment itself?
A single celebration has one goal, to be remembered by the people in the room that night. A hospitality brand needs something that keeps working long after the guests have left, that makes them want to come back, or tell someone else about it.
What we’ve found is that the two aren’t actually in conflict. If an experience is built around genuine narrative rather than spectacle, it tends to create exactly the kind of memory that brings people back. We’re not designing for one night when we work with a hotel group, we’re designing for how that property wants to be felt every time someone walks through it.
The UAE hospitality and events market is famously competitive at the luxury end. What gap did you see here that made you confident there was still room for a studio built around narrative rather than décor?
We didn’t come to the UAE because it was the obvious next step. We came because I believe this region understands what it means to design a moment rather than just produce an event. There’s a real appetite here for depth, for culture, for experiences that are felt rather than simply seen.
Much of the region’s industry has been built around production and décor, and it’s genuinely excellent at that. What we saw was a different question waiting to be asked, not what a space should look like, but how it should make guests feel, treating every project as a complete sensory experience and reading psychology, pacing and emotion as real materials of design, alongside light, sound and space.
You’ve said Envelop deliberately limits itself to seven or eight social projects a year. Does that same discipline apply to hospitality partnerships, or does a longer-term brand relationship with a hotel group work differently from a single wedding or celebration?
The discipline is the same, even if the shape of the relationship is different. A hospitality partnership isn’t one project, it’s an ongoing one, so the depth we’d normally put into a single celebration gets spread across a longer relationship instead. That actually suits us. We’re not interested in taking on every hotel group that approaches us, we’re interested in the ones where there’s real alignment on what an experience should be.
The seven or eight number applies specifically to social projects, but the underlying principle, depth over volume, is what governs every relationship we take on, hospitality included.
With Envelop Designs Arabia, you’ve mentioned engaging in early conversations around Dubai’s real estate sector alongside hospitality and brand work. How closely connected are real estate and hospitality experience design from where you sit, and do they draw on the same process?
They’re closer than people assume. A real estate launch and a hospitality brand are both, in a sense, asking people to imagine a feeling before they’ve fully experienced the place, whether that’s living somewhere or staying somewhere. Both are memory economy exercises.
We’re already engaged in conversations for potential pitches with the city’s rapidly evolving real estate sector, and the process we’d bring to that is identical to what we bring to hospitality, understand the story, understand what feeling needs to be associated with the brand, then build the experience backward from there.
Technology is becoming a bigger part of how hospitality brands design guest experiences, from immersive installations to digital touchpoints. How do you decide when technology adds to a narrative versus when it distracts from it?
Technology can accelerate research, visualisation and execution, and we use it for exactly that. But it can not sit with a guest and understand what a particular moment means to them. That part of the work, empathy, intuition, storytelling, will always be human.
The test for us is simple, does the technology serve the story, or is it there because it looks impressive. If it’s the latter, we leave it out, no matter how capable it is. Technology should disappear into the experience, not announce itself.
Looking at Envelop’s growth trajectory, from Jaipur to Abu Dhabi to a full-time UAE presence, what does success in this market look like for you three to five years from now, beyond revenue targets?
The numbers matter, and we’ve set clear targets as part of that growth. But if I look at it purely through revenue, I’d be missing the point of why we came here in the first place.
Success for me looks like the UAE becoming a place where we get to attempt ideas we simply couldn’t have executed before, projects that need this scale, this appetite for depth, this cultural richness. If in three to five years people in this market associate Envelop with experiences that are felt rather than seen, that’s the real marker, the revenue will follow that, not the other way around.
Hospitality
A Celebration of Her: ME by Meliá Dubai Marks Emirati Women’s Month with Art, Wellness and Elevated Stays
This Emirati Women’s Month, ME by Meliá Dubai turns the spotlight on women through art, self-care and a little extra indulgence. At the heart of the celebrations, acclaimed Emirati artist Fatma Lootah is taking over the hotel’s Level 3 Art Gallery with a powerful collection exploring femininity, memory and identity. Beyond the exhibition, Wellness by ME is giving guests more time to switch off with an additional 30 minutes complimentary on every treatment, while women checking in can enjoy a complimentary room upgrade and matcha over breakfast.
From moments of reflection to moments of pure indulgence, August is all about celebrating women and giving them a little more – more time, more space and more reasons to enjoy the occasion.
Emirati Women’s Month Exhibition with Fatma Lootah:
Art takes centre stage as ME by Meliá Dubai welcomes a special exhibition by acclaimed Emirati artist Fatma Lootah, presented in collaboration with Art in the Middle. As one of the UAE’s distinctive contemporary artists, Lootah brings a deeply personal Emirati perspective to her practice, exploring identity, memory, femininity and heritage through works shaped by her connection to place and time. The exhibition brings together three selected works, The Two Women (2021), The Violet Dress (2015) and Grandma (2022), each revealing a different expression of womanhood, from connection and individuality to elegance, quiet strength and the enduring presence of generations past.
Together, the three works tell a story that feels especially poignant during Emirati Women’s Month, moving between generations and reflecting on the women, memories and traditions that shape identity. Displayed within ME by Meliá Dubai’s Level 3 Art Gallery, surrounded by the fluid interiors designed by Zaha Hadid, the exhibition invites guests to experience Lootah’s work up close and discover the stories behind each piece. Running from 20 August until 30 September, it offers a meaningful celebration of Emirati artistic expression and the many ways womanhood, heritage and identity continue to be carried forward.
More Time for ME – Wellness by ME
An hour of self-care just became an hour and a half. Wellness by ME is giving women an additional 30 minutes complimentary with any treatment booked, turning their chosen experience into an even longer opportunity to unwind, reset and enjoy some uninterrupted time to themselves.
Whether releasing tension with a restorative massage or choosing another treatment from the Wellness by ME menu, guests can settle in for longer at no additional cost. It’s the perfect treat with more time to switch off, recharge and leave feeling completely renewed.
Ladies Stay Upgrade
A stay at ME by Meliá Dubai comes with a little more for women this month. Ladies booking directly with the hotel will receive a complimentary upgrade to the next room category, adding an extra touch of indulgence from the moment they check in.
The experience continues the following morning with complimentary matcha during breakfast, setting the tone for an easy start to the day. Whether escaping for a solo reset, planning a staycation with friends or simply swapping the everyday for a night away, it’s an effortless excuse to check in, switch off and enjoy a little extra along the way.
From discovering the work of one of the UAE’s distinctive contemporary artists to carving out more time for self-care or escaping for an elevated stay, ME by Meliá Dubai is putting women at the heart of the moment. Through experiences designed to inspire, indulge and create space to simply enjoy, the hotel brings its own distinctive perspective to Emirati Women’s Month, celebrating women in ways that feel personal, memorable and entirely their own.
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