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Emirates NBD Boosts Productivity with AI Transformation

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Emirates NBD, has announced a transformation focused on harnessing the power of generative AI to change Emirates NBD’s operations and enhance productivity across various business functions supported by Microsoft. This collaboration aims to unlock new opportunities for innovation, efficiency, and customer experience within the banking industry.

The transformation encompasses three key initiatives that will drive significant advancements in software development, collaboration, and customer engagement.

1. Enabling IT teams at Emirates NBD with Github Copilot X: Emirates NBD recognises the critical role its IT teams play in efficiently delivering robust software solutions to drive business innovation. Supported by Microsoft, the bank’s IT teams are leveraging the cutting-edge capabilities of Github Copilot X, an advanced generative AI tool developed by Microsoft, with more than a thousand developers now empowered with this state-of-the-art coding assistant. With the help of this tool, Emirates NBD expects to see a remarkable boost in coding proficiency, software development speed, and quality. This advancement will be another steppingstone in transforming Emirates NBD’s technological capabilities, enabling the bank to meet customer needs with enhanced agility and efficiency.

 

2. Piloting usage of Microsoft 365 Copilot across the organization: As part of its commitment to driving digital transformation, Emirates NBD will be one of the first companies to access the preview of Microsoft 365 Copilot. This collaborative tool, powered by generative AI, will enable Emirates NBD employees to enhance their productivity by automating repetitive tasks, generating content, and assisting with complex decision-making processes. By piloting the usage of Microsoft 365 Copilot across the organisation, Emirates NBD aims to create a more agile and intelligent workplace, driving innovation and optimising productivity.

 

3. Launching ChatGPT use cases across all business and support functions at Emirates NBD: Understanding the criticality of customer experience and streamlined business operations, Emirates NBD will be deploying ChatGPT, a state-of-the-art conversational AI model, across all business and support functions, including its Contact Centers and Marketing, Legal, Compliance, and Risk departments. The bank recently hosted a successful ‘Generative AI Hackathon’, where blended teams from business and IT collaborated with experts from Microsoft, McKinsey, and Quantum Black. During the hackathon, Emirates NBD gained valuable insights into the capabilities of ChatGPT, prompt engineering, dataset preparation, and model fine-tuning techniques. The adoption of ChatGPT will enable the bank to deliver personalized customer experiences, improve operational efficiency, and foster innovation throughout the organization.

Commenting on this collaboration, Abdulla Qassem, Group Chief Operating Officer, Emirates NBD, stated, “We are thrilled to join forces with our long-term partner Microsoft for this initiative. By leveraging the power of generative AI, we aim to transform our business operations, elevate our customer experience, and stay at the forefront of technological innovation, further reinforcing our position as a leader in digital innovation. This collaboration is a testament to Emirates NBD’s commitment to embracing cutting-edge technologies and pushing boundaries to deliver excellence.”

Samer Abu-Ltaif, Corporate VP and President – Central and Eastern Europe, Middle East and Africa (CEMA), Microsoft, said, “The era of AI has arrived, and we are pleased to support Emirates NBD in unleashing its transformative power. AI is a defining technology of our time, acting as the ultimate amplifier that revolutionizes how we work and unlocks our creative potential. At Microsoft, we have leveraged advancements in supercomputing and machine learning to train powerful AI models capable of revolutionizing various tasks using natural language. We take pride in bringing these cutting-edge generative AI tools to Emirates NBD and empowering their teams to innovate, collaborate, and achieve new levels of productivity.”

The collaboration between Emirates NBD and Microsoft represents a significant milestone in the banking industry, setting new standards for innovation, efficiency, and customer-centricity. By harnessing the potential of generative AI, Emirates NBD is poised to unlock new growth opportunities, redefine customer engagement, and shape the future of banking.

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How Ruya Is Redefining Faith-Aligned Financial Services in the UAE

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ruya

In an interview with Christoph Koster, CEO ruya we dive deep into how Ruya is blending technology, transparency, and Islamic principles to shape the future of finance in the UAE.

Could you take us through the journey of Ruya and what sets Ruya’s digital infrastructure apart from other digital or neo banks in the region?

 In 2024, ruya emerges as the UAE’s digital-first Islamic community bank, aiming to integrate modern financial technology with the principles of Islamic banking. The bank’s mission is to provide ethical, transparent, and inclusive financial services tailored to the diverse needs of its community.

A significant milestone in ruya’s journey is becoming the first Islamic bank globally to offer customers direct access to virtual asset investments, including Bitcoin, through its mobile app. This service is made possible through a strategic partnership with Fuze, a VARA-licensed leader in virtual asset service provider (VASP). Together, ruya and Fuze aim to provide a secure and ethical entry point into the digital economy for all Muslims, ensuring that the services are fully Shari’ah-compliant and aligned with the principles of Islamic finance.

Could you walk us through the customer journey—what does buying or selling crypto through ruya’s app actually look like?

The customer experience is designed to be straightforward and user-friendly. Customers can log into the ruya mobile app using secure authentication methods, navigate to the ‘Investments’ section, and select ‘Virtual Assets.’ First-time users complete a streamlined onboarding process, including understanding the terms and conditions and confirming their agreement to the terms and conditions. Subsequently, customers can buy or sell approved virtual assets, such as Bitcoin, with transactions executed in real-time. Users can monitor their virtual asset holdings, view transaction history. All transactions are conducted within a closed-loop system, ensuring security and compliance with Islamic banking principles.

Unlike many crypto platforms that encourage short-term trading, ruya promotes long-term wealth building—how is this being achieved in practice?

ruya’s approach to virtual asset investment focuses on promoting long-term wealth accumulation. Each virtual asset offered is vetted and approved by the bank’s Internal Shari’ah Supervisory Committee, ensuring alignment with Islamic ethical standards. The platform discourages speculative trading by focusing on assets with long-term growth potential and provides tools to support goal-oriented investment strategies. Through community centers and customer support channels, ruya offers personalized guidance to help customers align their investments with their financial goals.

What metrics or indicators does Ruya use to evaluate financial resilience and long-term value for customers investing in virtual assets?

To assess and enhance financial resilience, ruya monitors several key indicators, including customer engagement, investment behavior patterns, portfolio performance over time, and customer feedback gathered through surveys and support interactions. These metrics help the bank continuously improve its services and support mechanisms.

Ruya emphasizes a “customer-first” approach. How are you ensuring that customers feel informed, supported, and in control of their virtual asset investments?

The bank’s customer-first philosophy is implemented through transparent communication about investment options and associated risks, educational initiatives such as webinars and tutorials, personalized support via in-app chat, call centers, and community centers, and a user-friendly app interface that allows customers to easily navigate their investment options and monitor their portfolios.

What’s next for ruya—will we see expansion into other Shari’ah-compliant asset classes such as tokenized sukuks or digital gold?

Looking ahead, ruya is committed to expanding its suite of Shari’ah-compliant investment offerings. The bank is actively working on the integration of Shari’ah-compliant stocks & ETF trading, enabling access to over 60,000 instruments both local and global as well as tokenized sukuks to provide customers with access to Islamic bonds in a digital format, enhancing liquidity and accessibility. Development is also underway to offer gold investments, allowing customers to invest in gold through the platform in a manner that aligns with Islamic financial principles. These initiatives aim to diversify investment options for customers, enabling them to build robust, ethical, and future-ready portfolios.

In summary, ruya’s journey reflects a commitment to innovation, ethical banking, and community engagement. By integrating Shari’ah-compliant virtual asset investments into its digital platform, the bank provides customers with secure, ethical, and accessible financial services. The focus on long-term wealth building, financial resilience, and customer support ensures that ruya meets the evolving needs of its clientele while adhering to Islamic banking principles.

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Al Etihad Payments Elected to PCI SSC Board of Advisors for 2025–2027 Term

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AEP

Al Etihad Payments has been elected to the 2025–2027 Board of Advisors for the Payment Card Industry Security Standards Council (PCI SSC). AEP is among the first organizations from the Middle East to be elected to this global body driven by the UAE’s growing leadership in cybersecurity and payment system resilience on the international stage.

The PCI Security Standards Council (PCI SSC) leads a global, cross-industry effort to increase payment security by providing industry-driven, flexible, and effective data security standards and programs that help businesses detect, mitigate, and prevent cyberattacks and breaches.

Hani Bani Amer, Head of Information Security at AEP, will represent AEP as one of 64 global board members. He will serve as a strategic partner to the PCI SSC, contributing industry, regional, and technical expertise to support the Council’s mission of enhancing global payment security. The PCI SSC Board of Advisors plays a vital role in guiding the Council’s priorities and standard-setting initiatives. Members provide critical insights on global payment security trends, regional regulatory landscapes, and emerging technologies.

“Being elected to the PCI SSC Board of Advisors is both an honor and a responsibility”, said Hani Bani Amer. “Through our participation, we aim to ensure that our regional unique insights and perspectives are represented in the development of global standards, ultimately benefiting stakeholders locally and internationally. I look forward to working closely with my fellow Board members to advance strong, future-ready payment security standards that address today’s challenges and tomorrow’s cybersecurity threats.”

The new Board includes representatives from 61 organizations, reflecting the PCI SSC’s commitment to global inclusion. Members come from a wide range of sectors, including issuers, acquirers, merchants, processors, service providers, and technology companies.

Nitin Bhatnagar, Regional Director India, South Asia and Middle East, PCI Security Standards Council said, “Al Etihad Payments’ participation on the new 2025-2027 board of advisors from the Middle East (UAE) region is a critical voice that will help ensure greater regional input into our payment security standards, providing even more opportunities for discussion and collaboration with some of the most innovative voices in our industry. 

This term, in acknowledgment of the payments industry‘s ever-changing needs, the Board of Advisors has been expanded to a record 64 stakeholders, providing the Council with a broader range of views. The Board of Advisors will also be responsible for voting on new standards and major revisions to existing standards prior to their release. We are thrilled to welcome Al Etihad Payments to the newly elected 2025-2027 Board of Advisors.”

AEP continues to play a key role in advancing the UAE’s digital economy through initiatives such as Aani, the real-time payments platform, and Jaywan, the domestic card scheme. AEP is building a secure, resilient, and inclusive payments ecosystem. Both platforms are designed to meet local market needs while embedding global best practices for data protection and transaction security. By joining the PCI SSC Board of Advisors, AEP strengthens its commitment to adopting and shaping industry-driven, flexible, and effective security standards that safeguard sensitive payment data across every layer of the digital payments journey from cards to real-time transfers.

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Venture Debt Finds a New Home in the Middle East: Stride Ventures Doubles Down on Saudi Arabia

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Stride Ventures

In a striking signal of the Middle East’s rapid financial maturation, Stride Ventures has announced significant expansion of its presence across the Gulf Cooperation Council- with Saudi Arabia at the epicentre of its ambitions. The move, which includes doubling its local team and opening a second regional office, is emblematic of a broader shift: the Kingdom is not just attracting capital, but fundamentally redefining the region’s approach to startup financing.

Stride Ventures’ announcement coincides with the publication of the inaugural Global Venture Debt Report 2025, produced by team Stride in partnership with global consultancy Kearney. The report paints a compelling picture: while the global venture debt market has grown at a robust 14% compound annual growth rate (CAGR) over the past five years, the GCC—led by Saudi Arabia—has outpaced this by a factor of nearly four, clocking an extraordinary 54% CAGR. The regional venture debt market reached $500 million in 2024, up from a mere $60 million in 2020, underscoring both the scale and speed of change.

Saudi Arabia’s Vision 2030, a sweeping reform agenda aimed at diversifying the economy away from hydrocarbons, is at the heart of this transformation. The government’s proactive stance is evident in initiatives such as the Jada Fund of Funds (with $1.07 billion in assets under management), and strategic partnerships with global asset managers including Goldman Sachs and Franklin Templeton. Meanwhile, Abu Dhabi’s ADGM and Abu Dhabi’s Hub71 are providing the regulatory and infrastructural backbone for private credit and venture activity across the region.

Traditional banks in the GCC have long been risk-averse, often shying away from lending to early-stage, asset-light startups. Venture debt- a non-dilutive, flexible, and tailored to the needs of high-growth companies- has stepped into this void. The region’s fintech and e-commerce champions, such as Tabby and Tamara, have already closed venture debt deals exceeding $100 million each, providing a template for other sectors including logistics, healthtech, and climate tech.

Stride’s expansion is timed to capture this momentum. The firm has increased its GCC team by over 60% in the past year, with a stated goal of tripling its regional assets under management by 2026. Stride is targeting a half a billion dollar commitment in the region over the next three to five years, while its latest fund has already attracted strong investor interest- on track to be oversubscribed within just a few months.

Stride Ventures now boasts an active investment pipeline of up to $110 million across the region, with an average cheque size of $10 million per transaction. This robust pipeline signals both the scale of opportunity and the growing appetite among Middle Eastern founders for strategic, founder-friendly debt capital. Stride’s approach- offering sizable and flexible financing to ambitious startups- positions it as a critical enabler of the region’s next wave of unicorns.

Perhaps most telling is the influx of global talent. Senior executives from Silicon Valley, London, and Singapore are relocating to Riyadh, lured by the region’s capital abundance and policy stability. “Saudi Arabia is shaping the future of venture capital and private credit with intention and scale,” says Fariha Ansari Javed, Partner at Stride Ventures. “We are seeing a new generation of founders who understand the value of non-dilutive capital to scale responsibly and an equally ambitious set of investors in the region ready to fuel their growth”

The implications are profound. The Middle East, long seen as a passive capital provider, is repositioning itself as an active hub for innovation finance. As Fariha puts it: “Saudi Arabia is moving from being a capital source to becoming a capital magnet. Stride is proud to be part of this next chapter.”

The question now is not whether venture debt will take root in the GCC, but rather how quickly it will scale- and how the region’s regulatory and institutional frameworks can keep pace with the ambitions of its entrepreneurs and financiers.

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