Hospitality
Resorts World Cruises introduces premium cruise vacations in the Arabian Gulf for region’s holidaymakers

Cruise-seeking travellers in the region will have a brand new experience at sea with Resorts World Cruises, as it expands its global footprint to the Arabian Gulf and Gulf of Oman with the premium boutique lifestyle cruise ship, Resorts World One. Starting from October 18, 2024 until April 13, 2025, the Resorts World One will homeport and depart from Dubai, providing travellers from the region the option to embark from the emirate on a roundtrip cruise adventure to popular destinations within the Gulf waters. Discover the convenience and comfort of cruising to multiple destinations, without the hassle of packing and unpacking or searching for accommodations at each destination.
Resorts World One combines premium amenities with diverse culinary options, offering the best of lifestyle and entertainment at sea, halal-certified cuisine options and a luxurious experience at The Palace, a ‘luxury ship-within-a ship’ private all-suite enclave with exclusive restaurant, sundeck, gym and other facilities, including its own 24-hour European style butler service.
Resorts World One will offer roundtrip cruise itineraries from Dubai, including the 2 Night Sir Bani Yas Weekend Cruise with departures on Fridays; a 3 Night Oman Cruise to Khasab and Muscat departing on Sundays; and a 2 Night Doha Cruise departing on Wednesdays. Guests will have the flexible option to combine two or all three of the itineraries to increase the cruise length to a four, five or a seven night cruise.
Shore excursions and onboard activities will allow passengers to immerse themselves in the rich cultural tapestry of Dubai and the surrounding region especially Muscat, Khasab and Sir Bani Yas Island. Visits to iconic landmarks, heritage sites, and shopping destinations will be part of the itinerary for tourists while Bollywood DJ parties and music bands, pyjama & foam parties, movies, will be among other attractions onboard.
“As Resorts World Cruises embarks on this special journey, we envision a fusion of cultures, where discerning luxury travelers from the Middle East connect with the vibrant charm of some of the most prominent landmarks within the Arabian Gulf and the Gulf of Oman. The deployment of the Resorts World One cruise ship symbolises not only a bridge between nations but also boundless opportunities for travelers to explore, discover, and create unforgettable memories in the region. With seamless access and regular flight connectivity to a global hub like Dubai, travelers in the region now have an unparalleled option to explore multiple destinations through a luxurious cruise vacation, ushering in a new and exciting era of fly-cruise exploration,” said Michael Goh, President, Resorts World Cruises.
Resorts World Cruises operates cruises with homeports in Singapore, Malaysia, Hong Kong, Taiwan, and Indonesia. With the upcoming homeport deployment in Dubai, Resorts World One is expected to make 75 calls in the region with 150,000 passengers over the six-month period, significantly contributing to the growth of cruise tourism in the Arabian Gulf and Gulf of Oman. Resorts World One will attract a new segment of fly cruise passengers from the GCC region, increasing diversity to the Arabian Gulf cruise market.
With its deep-rooted Asian heritage, Resorts World Cruises best understands the Asian markets to deliver best-in-class services and offerings that truly resonate with the different and unique markets across Asia. Regional Muslim travellers will have the convenience and access to certified halal-friendly offerings onboard the Resorts World One that will combine premium amenities with diverse culinary options thanks to accreditations like the official OIC/SMIIC* Standard Halal-Friendly Cruise Ship certification. All meats will be sourced from UAE Halal suppliers with no pork served onboard. Guests can make pre-advanced appointments to have the crew of the same gender attend to the guests for selected onboard services such as the Spa.
To cater to a diverse target audience, certified vegetarian and Jain cuisine will also be available to cater to travellers from India and others who prefer specialised vegetarian selections besides their tailored entertainment, and exceptional Asian hospitality.
Hospitality
Designing Hospitality Around the Modern Traveler’s Needs


Designing hospitality around the modern traveler’s needs is more than a tagline at Ishraq Hospitality—it’s the foundation of a strategy that combines smart growth, guest satisfaction, and regional insight. As the hospitality arm of the Mohamed & Obaid AlMulla Group, Ishraq operates internationally branded hotels across Dubai, with a strong portfolio rooted in IHG partnerships.
According to leadership, the company’s mission today is clear: deliver scalable excellence through operational efficiency, people-first management, and consistent service across markets.
Strategic Alliances, Local Wins
Partnerships play a critical role in Ishraq’s expansion. In 2024, collaborations with McGettigan Group and Samco Holding unlocked two key growth streams.
The launch of Goose & Gander, a London-style pub at Holiday Inn Express Dubai Internet City, revitalized the brand’s F&B profile. Simultaneously, Ishraq’s partnership with Samco Holding opened doors to the Egyptian market, with new properties in Cairo’s New Capital.
“These alliances allow us to diversify across both product and geography while staying true to our core values,” the team states.
Guest Experience Powered by Innovation
Rather than relying solely on branding, Ishraq enhances the guest experience through smart technology and consistent quality. Whether it’s a business traveler at Crowne Plaza or a family at Staybridge Suites, guests benefit from:
- Digital concierge services for room service and local needs
- High-quality ingredients across all F&B tiers (even at Express properties)
- Centralized procurement systems to ensure consistency and value
As a result, Ishraq hotels maintain affordability without sacrificing excellence—a balance increasingly demanded by modern travelers.
Why IHG? And What’s Next?
Ishraq’s loyalty to IHG remains central to its strategy. Programs like IHG One Rewards and IHG Business Rewards support both performance and guest retention. Still, the group remains open to new brand affiliations—especially in F&B and emerging geographies.
Looking ahead to 2025, Ishraq plans to expand into Georgia with Crowne Plaza Batumi and Batumi Hotel Apartments. Egypt will also see the opening of two new properties in the New Capital.
“We grow with purpose,” the COO emphasizes. “Every project must align with our commercial and brand values.”
Leading with Structure and Flexibility
Ishraq Hospitality’s leadership model relies on clustering teams, cross-property collaboration, and clear SOPs. However, what makes the model work is empowerment.
“Great hospitality starts with empowered people and leads to loyal guests,” the COO shares—a mantra reflected across all levels of the organization.
By blending structure with flexibility, Ishraq achieves rapid responsiveness, brand consistency, and long-term success, even in a competitive market like Dubai.
For more on this exciting topic, check out Digital Magazine Hospitality – The Integrator
Hospitality
Seasonal Staffing in UAE Hospitality: The Future is Flexible


As tourism in the UAE becomes more competitive and year-round, hotels are rethinking how they build their teams. Seasonal staffing in UAE hospitality is no longer just a trend—it’s a structural shift that is redefining how hotels operate.
To explore this further, we spoke with Nikhil Nanda, Director at Innovations Group, who shared deep insights into today’s hiring landscape and how flexibility is reshaping the future of hospitality staffing.
A Hiring Surge Driven by Flexibility
According to Nikhil, hiring in UAE hospitality has surged, not only in terms of volume but also in how staffing is structured. Cities such as Dubai and Abu Dhabi have seen a wave of new hotel openings. As a result, there’s greater demand for flexible, short-term staffing models.
For instance, during high seasons, hotels increasingly rely on part-time or seasonal workers to manage peaks in occupancy. This allows them to scale up without committing to long-term overheads, which is especially useful in today’s fluctuating market.
Back-of-House Roles Are Booming
Additionally, there’s been a dramatic rise in back-of-house hiring, particularly in areas like housekeeping, cleaning, and lifeguarding. Over the past five years, this segment has seen a 70% increase, driven by both operational needs and the UAE’s emergence as a year-round tourist destination.
While summer used to be quieter, changing travel trends mean hotels must now stay fully staffed—even in the hottest months.
ical.
Smarter Sourcing, Global Talent
To meet this rising demand, hospitality employers are now tapping into global talent pools. Nikhil notes an uptick in sourcing from Eastern Europe, East Asia, Kazakhstan, and several African nations. These regions provide diverse, English-speaking candidates who bring both reliability and adaptability.
Furthermore, companies are getting smarter about employee retention. Initiatives such as cultural training, flexible shifts, and engagement programs are now common. These strategies are not just perks—they’re essential to keeping talent motivated and loyal.
“Today’s workforce is looking for more than pay—they’re looking for purpose, respect, and a healthy work culture,” says Nikhil.
How Innovations Group Powers High-Volume Hospitality Hiring
Through Innovations Group, Nikhil and his team offer targeted, flexible staffing solutions for hotels and resorts across the UAE.
Their services include:
- High-volume staffing for hotel openings
- Monthly, seasonal, or project-based contracts
- A ready-to-deploy talent pool with hospitality experience
- Global recruitment through trusted sourcing networks
Importantly, their speed and scalability give hotels the agility to adapt in real time—something that is crucial in today’s dynamic market.
“We’re not just filling roles—we’re helping hotels stay ahead,” Nikhil emphasizes.
For more on this, check out Digital Magazine Hospitality – The Integrator
Hospitality
The Muse and Views and Beyond: Inside Hilton Dubai Palm Jumeirah with Shadi Refai


At the shimmering edge of Palm Jumeirah, one hotel continues to shape the future of hospitality in the UAE: Hilton Dubai Palm Jumeirah. At its helm is Shadi Refai, Hotel Manager with more than 25 years of experience, who blends strategy with empathy to lead one of the city’s most dynamic destinations.
A Leader Evolved: From Operations to Visionary
Throughout his career, Refai’s leadership has transformed significantly. Initially, he focused on operations, where structure and performance were paramount. However, over time, his role expanded into one that emphasizes people-first thinking, strategic agility, and cultural awareness.
“I lead with clarity of vision, but I leave room for creativity,” he says. “I see myself as both a strategist and a coach.”
Notably, his experience in opening major properties such as Hilton Salwa Beach Resort and the Palm Jumeirah taught him to unify diverse teams under one shared vision. Today, he leads as both a strategist and a coach, balancing operational excellence with emotional intelligence.
Building Morale with Humor, Fairness, and Heart
Naturally, managing a flagship property through its pre-opening phase and beyond requires more than just systems—it requires soul. According to Refai, fairness, humor, and heart aren’t soft values; they’re serious leadership tools.
“We lead by listening. We recognize, we reward, and we keep the energy human,” he explains. This human-first culture is reflected in standout moments—from launching the lively Negroni Lounge to curating brunches that balance fun with flavor.
Sustainability by Design, Not Slogan
While many brands talk about sustainability, Hilton Dubai Palm Jumeirah has woven it into its very structure. As Refai notes, “It’s not about checking boxes—it’s about rebuilding from the ground up.”
For example, smart HVAC systems optimize energy without compromising comfort. Additionally, car park exhausts and kitchen ventilation have been re-engineered for efficiency. The property even generates solar power for its spa, leading to significant reductions in both emissions and costs.
“We’ve saved AED 285,000 per month in cooling costs alone,” Refai adds.
Moreover, digital upgrades like paperless check-ins and mobile keys cut down on waste while enhancing the guest experience.
Ten F&B Concepts, One Unified Experience
With 10 distinct F&B venues, from Barfly by Buddha Bar to the family-focused Imagination Brunch, consistency and innovation are top priorities.
Through cross-training, clear strategy, and open communication, Refai ensures each venue has space to thrive. “Innovation lives in the details,” he adds, noting how each Negroni venue found its twist—from tableside service to live jazz pairings.
Hospitality Rooted in Human Connection
Despite the scale, Refai’s mission is simple: create a space where everyone feels seen and heard.
“We’re not just running a hotel. We’re creating moments of belonging—for guests, for our team, and for the community,” he says.
He stays visible on the floor, connects with team members daily, and reinforces inclusivity as both a company value and a personal mission.
What’s Next: Trends That Matter
Looking ahead, Refai is tracking several key shifts:
- –Tech-savvy hospitality that balances digital with personal
- –Purposeful travel, where sustainability and ethics influence bookings
- –Curated culinary experiences that are local, authentic, and engaging
- –Inclusivity as a standard, not an option
Hilton Dubai Palm Jumeirah, under his guidance, is ready.
For more on this, make sure to check out Digital Magazine Hospitality – The Integrator
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