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Halian’s Progressive Insights in the Transformative Technology Landscape

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Halian interview

Exclusive interview with Stuart Fry, Group Chief Executive Officer for Halian, Austin Fraser, and Austin Vita

Can you provide an overview of Halian’s approach to technological transformation?

    At Halian, we take a holistic approach to identifying our client’s goals and assisting them in achieving these as quickly as possible. We accomplish this by offering personalised and tailored recruitment and managed services, as well as outsourcing solutions. Our strong local presence in regions such as the United Arab Emirates (UAE), Saudi Arabia, Germany, and the United Kingdom (UK) enhances our recruitment capabilities and technological solutions.

    What are the significant transitions that Halian has undergone over its established 20-year history?

    After establishing the company in the UK in 1996, Halian expanded to Luxembourg and the Middle East in 2007 and 2008. We then launched Smart Services in the UAE, offering managed services for Oracle and the first Talent services for TDIC in Abu Dhabi.

    In 2020, we established Search, a practice offering permanent recruitment and headhunting services across all our markets. Following a management buyout by a private equity firm, we rapidly expanded, opening offices in Greece and Belgium, and acquiring Staffgroup GmbH, Staffgroup SAS, Staffgroup International Ltd, and Staffgroup Zug. This year, we merged with Austin Fraser, Austin Vita, and Austin International, forming the Halian Group with over 15 offices worldwide, including in the United Kingdom (UK), Germany, Belgium, France, Luxembourg, the United Arab Emirates (UAE), Saudi Arabia, and the United States of America (USA).

    How does Halian ensure the success of its Smart Services in diverse regions like the Middle East and Europe?

    Halian’s Smart Services offers comprehensive managed IT infrastructure and operations services, DevOps, Project Management, PMO, and service function outsourcing. We provide expertise either on-site or remotely through our Center of Excellence to ensure service continuity, free up internal resources, and enable organisations to focus on their core business.

    In the Middle East and Europe, we ensure the success of our Smart Services by engaging clients at every step of our partnership. Through collaboration, Halian delivers effective talent management and digital transformation services, including cloud migration, training, re-skilling, and job mobility.

    Can you elaborate on how technology is revolutionising the financial and commerce sectors for consumers and businesses?

    Technology has revolutionised the financial and commerce sectors in the Middle East, benefiting both businesses and consumers. In the financial industry, the proliferation of mobile banking, digital wallets, and other fintech innovations, such as peer-to-peer lending, has made an enormous impact.

    In the commerce sector, the rise of online marketplaces, such as Amazon and Noon, and social marketplaces, like Instagram Shopping and WhatsApp Business, have transformed the industry. For businesses, the use of social platforms and Artificial Intelligence (AI) offers a broader reach to a global customer base, cost-effective marketing, and allows valuable data insights to be gathered for strategic decision-making.

    Governments in the region are also supporting these digital transformations through progressive regulations and the establishment of innovation hubs, such as Dubai’s Fintech Hive and Saudi Arabia’s Vision 2030 initiative. 

    What are the current challenges organisations face in technology recruitment aspect and how does Halian effectively address these challenges to ensure businesses’ success?

    There are numerous challenges that organisations encounter when it comes to recruiting in the technology industry. These difficulties often include the task of finding top talent for specialised and niche positions, hiring a large number of contractors for a project, and effectively onboarding and managing new hires.

    Our approach to overcoming these challenges is through providing our clients with dedicated and specialised teams that have the tools and network to source the right profiles required in a short amount of time.

    Could you provide your insight on Halian’s strategic vision for the UAE market in the coming years?

    Halian’s strategic vision for the UAE market in the coming years centres on revolutionising how customers address their technology and hiring challenges. This vision is supported by Halian’s dedication to innovative workforce and intelligent service solutions, which have already demonstrated their effectiveness in improving customer engagement.

    A crucial element of this strategy is promoting diversity and inclusion by helping the UAE attract top talent from around the world. This dual approach not only meets immediate technological, and recruitment needs but also aligns with the UAE’s broader aspirations of becoming a global hub for talent and innovation.

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    Tech Interviews

    Riverbed Launches AI-Powered Intelligent Network Observability Solutions

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    Riverbed

    By Riverbed Communications Team

    Riverbed, a global leader in AIOps for observability, has launched its latest AI-driven network observability tools. These new solutions help IT teams proactively detect and resolve issues faster. As a result, organizations gain improved visibility, quicker remediation, and lower operational costs across hybrid environments.

    Why Riverbed Network Observability Stands Out

    Modern enterprise networks are becoming more complex. To meet this challenge, Riverbed’s latest tools provide real-time, AI-powered insights. The release includes the xx90 appliance series for AppResponse, NetProfiler, and Flow Gateway. These systems offer up to 3x more performance than previous models.

    In addition, Riverbed now offers these tools through Flex Subscription. This flexible model supports deployments across physical, virtual, and cloud infrastructure. It also improves cost predictability and maximizes IT value.

    Riverbed IQ Essentials: Remediation at Speed

    As part of this launch, Riverbed is introducing the Intelligent Network Observability Essentials bundle — a curated set of tools designed to surface root causes faster and enable proactive remediation.

    Included in the bundle:

    • Riverbed IQ: A SaaS-based AI engine that pinpoints network issues without additional infrastructure.
    • Role-Based Workspaces: Unified dashboards that deliver context-rich packet, flow, and endpoint visibility.
    • Grafana Plug-In: Integration for users who want to visualize Riverbed metrics directly within existing Grafana dashboards.
    • Topology Viewer: A dynamic visual map that correlates network topologies with application and user performance.

    This bundle supports faster triage and deeper insight across distributed and hybrid networks, making it easier for IT teams to operate efficiently at scale.

    Flexibility Meets Simplicity with Riverbed Flex

    Today’s enterprises require technology investments that adapt to evolving business needs. Riverbed Flex delivers that flexibility with:

    • -License portability across hardware, virtual, and cloud deployments
    • -Predictable operating costs through OPEX-based pricing
    • -Future-ready architecture that eliminates the need to re-purchase software during transitions

    By decoupling software from infrastructure, Flex allows businesses to realign observability investments with growth, resilience, and innovation goals — without compromising on value.

    High-Performance Architecture, Built to Scale

    To match the performance requirements of modern networks, Riverbed has engineered its new xx90 series appliances to support uncompromised throughput for both packet and flow-based observability. Whether deployed for AppResponse or NetProfiler, these appliances deliver high-volume capture and analysis — with sustained packet capture at over 50 Gbps and modular storage scaling beyond 2.4 PB.

    New updates also include:

    • -Real-time triage of encrypted IPSec ESP traffic
    • -Support for cipher hygiene and globally distributed environments
    • -3x faster reporting and 2x greater flow throughput
    • -Dynamic flow load balancing and full support for SD-WAN environments

    Together, these capabilities give organizations full-fidelity data visibility — essential for delivering seamless digital experiences.

    Delivering Value and Efficiency at Every Layer

    Dave Donatelli, CEO of Riverbed, highlighted the strategic vision behind this major release:

    Dave Donatelli photo

    This sentiment reflects Riverbed’s ongoing commitment to reducing tool sprawl, simplifying network management, and empowering IT teams with AI-enhanced capabilities that drive efficiency at scale.

    A Foundation for the Future of Observability

    As digital demands continue to rise, Riverbed’s intelligent network observability solutions are positioned to help organizations adapt, scale, and thrive. By integrating hardware innovation with AIOps automation, and offering a modern licensing model, Riverbed delivers a platform that meets enterprise needs today — and evolves with them tomorrow.

    Whether it’s accelerating incident response, maintaining user experience, or optimizing hybrid cloud performance, Riverbed’s latest release proves that observability isn’t just about monitoring — it’s about enabling smarter business decisions.

    Make sure to check out the recent edition Digital Magazine Technology – The Integrator

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    Tech Interviews

    Local by Design: The Untold Advantage Behind the Middle East’s Most Trusted Platforms

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    Arab tech executive presenting ride-hailing data in a Dubai office

    By Khaled Nuseibeh, CEO of Hala

    In today’s digital world, global platforms often dominate headlines. Yet in the Middle East, a different success story is unfolding—one led by home-grown innovation. Local platforms in the Middle East aren’t trying to catch up. They’re rewriting the playbook.

    The Rise of Local Digital Platforms in the Middle East

    Platforms rooted in their own communities see what others miss. They understand the silent signals of everyday life—the way people move, pray, celebrate, and adapt to seasons.

    Taxi demand, for instance, spikes after Friday prayers, not just during morning rush. Families shift their travel patterns during Ramadan. During the scorching summer, shaded areas and malls become primary destinations. You won’t find these insights on a global dashboard—they come from living them.

    Built-In Context: Why Localisation Wins

    Being close to the ground gives local platforms a major edge. In a city like Dubai, it makes a difference whether you’re navigating Deira’s tight alleys or Downtown’s wide streets.

    At Hala, we designed our model around this insight. Our “location snapping” project improved over 60,000 pickup and drop-off points—faster routing, fewer errors, and better experiences for both riders and captains.

    Operational Excellence Through Cultural Intelligence

    We don’t wait for problems to escalate. Our team spotted supply gaps caused by standardised captain shift times. So, we adjusted schedules to better match demand during peak periods—without compromising captain wellbeing.

    Because we operate locally, we can act quickly. We don’t need to wait for head office approvals across time zones. We just fix what needs fixing.

    Aligning with UAE Policies and National Vision

    The value of localisation goes far beyond convenience. Increasingly, it aligns with national priorities. The UAE’s commitment to smart cities, sustainability, and economic diversification offers a clear framework for innovation—and regional players are best positioned to deliver on that.

    For instance, just last month, Dubai launched a new initiative to award more government contracts to domestic manufacturers. The Ministry of Industry and Advanced Technology also partnered with major retailers to boost visibility for locally produced goods.

    These policies reflect a deeper truth: sustainable progress must be built from within. At Hala, founded as a public-private partnership between the RTA and Careem, this philosophy isn’t just a talking point—it’s how we operate.

    Community-First Tech: A Blueprint for Scalable Growth

    Trust is earned in the street—through consistency, reliability, and cultural relevance. That’s why both Hala and Careem Plus have kept support operations in-country, tailored our features to reflect the needs of UAE residents, and continually invested in tech that reflects local behaviours.

    When localisation is built into your business model—not added as an afterthought—you can adapt faster, deliver more impact, and align seamlessly with both policy and community expectations.

    Whether it’s refining geo-location accuracy, rethinking shift schedules, or rolling out financial services that matter to users here, local digital platforms in the Middle East are shaping a new era of tech leadership.

    The Path Forward: Growth Built on Relevance

    This region is young, mobile-first, and ambitious. People here aren’t just looking for functionality—they want platforms that reflect their identity, speak their language, and understand their context.

    And increasingly, localisation isn’t a limitation on scale—it’s the blueprint for sustainable growth. The Middle East is not a monolith, and its cities are not interchangeable. Platforms that understand this will not only serve their markets better—they will lead them.

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    Tech Interviews

    Why TWO99 is Rethinking Cloud Marketing with Compliance, Data, and Agility

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    TWO99

    How does TWO 99 ensure its Cloud Security Solution remain compliant with evolving international data privacy laws like GDPR and HIPAA?

    Two99’s cloud-native security solutions—including CNAPP, CWPP, and CSPM—are engineered to align with evolving international data privacy regulations such as GDPR and HIPAA through a proactive, multi-layered compliance framework. Our platforms integrate automated policy enforcement and real-time security posture monitoring to enable rapid detection and remediation of compliance deviations.

    As an ISO 27001:2022 certified organization, we maintain a robust Information Security Management System (ISMS) that embeds data protection, risk assessments, and regular audits into our core operations. In parallel, our ISO 9001:2015 certification underscores our commitment to rigorous quality management processes, allowing agile adaptation to global regulatory shifts.

    Our compliance team continuously monitors international privacy standards, translating insights into operational controls and product enhancements. We enforce stringent data storage protocols, including encryption of data at rest and in transit using advanced cryptographic methods, along with secure key management and policy-driven data retention and deletion.

    Regular internal evaluations and third-party audits further validate our security posture, ensuring that Two99’s offerings not only meet but consistently exceed global data protection standards.

    Given your background with WPP and GroupM, how has your approach to digital transformation changed since founding TWO 99?

    My experience with WPP and GroupM provided invaluable insights into how large-scale organizations operate—especially in terms of process, structure, and scalability. However, founding TWO99 marked a deliberate shift toward a more agile, innovation-driven approach to digital transformation. At TWO99, we focus on vertical-agnostic scalability, bringing together technology, creativity, and performance under a unified, adaptable framework.

    Unlike traditional holding companies that often operate within rigid silos, our model emphasizes speed, flexibility, and integration. We’ve built an ecosystem that allows us to pivot quickly, test rapidly, and deploy solutions that are customized to the dynamic needs of each client. This is especially critical in emerging markets like India, where consumer behaviors and platform trends evolve at breakneck speed.

    Our approach moves away from isolated service offerings and instead delivers end-to-end growth strategies—from brand storytelling to performance marketing—under one roof. This integrated engine not only accelerates ROI but also empowers clients to scale more efficiently across diverse industries and geographies.

    Ultimately, digital transformation at TWO99 is not about adopting new tools; it’s about building a mindset of experimentation, collaboration, and continual evolution—something that’s only possible when tech, creative, and media are not just coexisting, but co-creating.

    You speak a lot about growth marketing—what’s one underused strategy or tool you believe more startups should adopt?

    One of the most underutilized yet high-impact strategies in growth marketing today is predictive audience modeling—specifically using first-party data to anticipate user behavior before a customer even shows active intent. In the rush to acquire users, many startups focus heavily on performance spend and surface-level targeting, often missing the opportunity to build smarter, more efficient pipelines through data-driven foresight.

    By leveraging tools like AI-powered lookalike modeling or Google’s AutoML, companies can identify emerging patterns and preemptively segment high-intent audiences. These platforms analyze behavioral signals—ranging from product interactions and website heatmaps to backend signals like GitHub commits or CRM workflows—to spot trends that traditional analytics would miss.

    At TWO99, we’ve seen transformative results with this approach. For instance, by layering multiple intent signals (e.g., developer activity, trial-to-paid movement, sales pipeline stages) and combining them with Dynamic Creative Optimization (DCO), we helped a SaaS client reduce their Customer Acquisition Cost (CAC) by over 30%. This wasn’t just about targeting more people—it was about targeting the right people, at the right time, with the right message.

    Startups that embrace predictive modeling early in their growth journey can shift from reactive marketing to proactive growth engineering, ultimately driving better ROI, faster time to conversion, and more sustainable customer relationships.

    At TWO 99, how do you balance creative innovation with data-driven performance when leading campaigns for tech and cloud-based clients?

    At TWO99, we treat data as the creative brief—a philosophy that helps us seamlessly bridge creative storytelling with performance marketing, especially for tech and cloud-based clients. Rather than starting with assumptions or generic messaging, we begin with behavioral analytics and first-party data to uncover real pain points, usage patterns, and moments of friction within the user journey.

    This insight-driven approach allows us to craft narratives that aren’t just imaginative, but deeply relevant and conversion-focused. For example, if product analytics show a drop-off at the integration stage, our creative strategy might revolve around simplifying technical complexity or highlighting seamless onboarding. In this way, the campaign’s message is directly informed by what users are experiencing, not just what the brand wants to say.

    We also continuously A/B test creative iterations—from copy to visual formats—to fine-tune performance in real time. For tech and cloud clients, where the buyer journey is often complex and multi-touch, this balance of data and creativity ensures that each piece of content not only captures attention but drives measurable outcomes like engagement, sign-ups, or qualified leads.

    In short, we don’t see data and creativity as separate tracks. At TWO99, one fuels the other—creating high-performance campaigns that are not only intelligent but emotionally resonant.

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