Tech News
Al Rostamani Communications Recognised by Huawei for Customer Satisfaction Leadership in UAE’s Tech Sector
Al Rostamani Communications has been named “Best Customer Satisfaction Partner of the Year 2024” by Huawei.
The award was presented at the Huawei 2025 Partner Summit, held recently in Dubai, where the company recognised its top-performing partners across innovation, service delivery, and customer excellence.
The recognition reflects Al Rostamani Communications efforts in building long-term client relationships through consistent service standards and operational reliability. At a time when client experience is becoming a key differentiator in enterprise technology, Al Rostamani Communications ability to deliver personalised service while scaling complex ICT infrastructure has set it apart in the regional market.
“We’ve always believed that service is where loyalty is built, and that client trust must be earned and protected at every stage of the relationship,” said Youssef Fawaz, General Manager of Al Rostamani Communications. “Recognition like this only deepens our commitment to deliver experiences that make a measurable difference to our clients’ businesses.”
HIGH-TOUCH, HIGH-TRUST DELIVERY
Al Rostamani Communications has invested in what it calls a “high-touch, high-trust” model, rooted in client service and consistency. This approach combines regular on-site visits, transparent communication, fast response times, and structured client satisfaction reviews. The company’s operational backbone includes a nationwide service network designed to minimise downtime and ensure business continuity. This service mindset has contributed to one of the highest client retention rates in the UAE’s ICT sector.
“At Huawei, we place immense value on partners who share our vision for delivering exceptional customer experiences,” said Shan Xiaoping, Director of Partner Development & Management, Huawei UAE “Al Rostamani Communications has consistently gone above and beyond to uphold the highest standards of service, ensuring that clients can fully leverage the potential of advanced ICT solutions. We are proud to recognize them as our Best Customer Satisfaction Partner of the Year and look forward to continuing our collaboration to drive innovation and customer success in the UAE.”
GLOBAL TO LOCAL
For Al Rostamani Communications, the award aligns with Al Rostamani Group’s wider priorities, where client-centricity, digital excellence, and the application of global best practices through local insight are seen as essential to sustainable growth. As the UAE advances its digital transformation agenda, partnerships that combine international expertise with local knowledge will be instrumental in building scalable, future-ready infrastructure.
Reflecting on the broader impact of the award, Mazen Dalati, CEO of Al Rostamani Group, shared:
“I would like to congratulate Al Rostamani Communications team on this well-earned achievement. It reflects the strength of their execution, client insight, and service quality across the group. We also thank Huawei for their continued trust in Al Rostamani Communications as a strategic partner.
This collaboration demonstrates how UAE-grown capabilities, when paired with global technology and shared ambition, can deliver tangible value for clients and contribute to the country’s long-term development.”
With the UAE positioning itself as a global leader in digital infrastructure and innovation, such partnerships offer a working model for what sustainable, locally driven transformation can look like.
Tech News
Vertiv expands Manufacturing and Testing Capacity at Tognana Campus near Padua
Vertiv (NYSE: VRT), a global leader in critical digital infrastructure, today announced investments to expand chiller manufacturing and integrated testing capabilities at its Tognana campus near Padua. The company expects to double chiller production capacity in the region by the end of 2026 and complete a new large-scale testing laboratory in early 2027. The growth is also creating additional career opportunities across the campus. The site serves as one of Vertiv’s principal centers for cooling technology development, bringing together research and development, product management, manufacturing, and a Customer Experience Center, where customers and consultants can participate in witness testing of a broad range of cooling technologies across the thermal chain under real-world operating conditions.
With the growing demand for thermal systems to support high-density AI applications, Vertiv is focused on increasing manufacturing operations and new production processes at the Tognana site to support regional and global chiller capacity. The company is also investing in a new integrated testing laboratory for large-scale chillers, to validate their integration with liquid cooling systems under high-density load conditions and extreme temperature ranges. The expanded capability is intended to help customers validate thermal performance under expected site conditions and deploy increasingly complex cooling systems with greater speed and confidence.
“AI is driving thermal demands that didn’t exist two years ago, with higher densities, faster deployment demands, and no room to compromise on reliability,” said Giordano Albertazzi, CEO of Vertiv. “The expansion at Tognana puts us further ahead with more manufacturing capacity, integrated testing, and advanced thermal management systems built for current and future generations of silicon. This investment reinforces our position at the front of the curve.”
Vertiv has maintained a longstanding presence at the Tognana site since the 1960s, building on the legacy of brands such as Vertiv™ Liebert® and Vertiv™ Hiross, pioneers in precision cooling. Today, the campus serves as one of Vertiv’s principal European centers for data center thermal management, integrating innovation, manufacturing, testing, and customer engagement capabilities. Together with the Castel Guelfo facility near Bologna, it forms one of Vertiv’s main European technology hubs. Bologna and Tognana are also Vertiv Academy sites, providing training programs for technicians, partners and industry professionals. They are part of a network of 30 training centers and academies worldwide, of which 15 are based in Europe, Middle East and Africa (EMEA).
“The expertise of our Tognana teams is central to Vertiv’s ability to support increasingly complex cooling requirements,” said Sam Bainborough, vice president, thermal business at Vertiv in EMEA. “By expanding manufacturing, integrated testing and our local talent base, we are strengthening the campus’s role in serving customers across EMEA and other global markets while creating skilled opportunities in the region.”
Tech News
OPTRO LAUNCHES ‘OPTRO PARTNER CONNECT’ TO POWER GLOBAL GRC ECOSYSTEM GROWTH

Optro (formerly AuditBoard), the leading AI-powered GRC Intelligence Platform empowering enterprises to transform risk into opportunity, has announced the formal launch of Optro Partner Connect. The new partner program offers partners flexible ways to go to market, a comprehensive suite of enablement, certification, technical, and co-marketing support, and a clear, predictable path to expand into new markets, deepen their service offerings, and drive lasting customer outcomes.
Optro Partner Connect replaces legacy frameworks with a modular design centered around distinct partner tracks, initially launching with Advisory Partners and Solution Providers, and a transparent tier structure in which benefits grow as partners do. Because benefits are tiered, partners will know exactly what they can access and unlock at each stage of their journey with Optro. Supporting every partner is a dedicated Partner Center of Excellence (PCoE): a team solely focused on partner success that guides firms through onboarding and ongoing “everboarding,” helping partners reach their first wins sooner and maintain a clear line of sight on their next stage of growth.
“Partners are a critical growth engine for Optro, and Optro Partner Connect ensures our ecosystem’s experience matches the enterprise-grade quality of our platform,” said Scott Whitlock, Global VP of Alliances and Channels at Optro. “By moving away from transaction-only metrics and adopting a holistic evaluation of capacity and competency, we are giving our partners a clear blueprint to build highly profitable services practices around our GRC Intelligence Platform.”
A differentiator of the program is Optro’s roadmap to weave an AI layer throughout the partner experience to give partners back time and help them win by automating repeatable manual tasks, surfacing real-time co-sell guidance in the field, and personalizing each partner’s onboarding so they can spend less time on administration and more time on value creation.
Key Program Highlights At-A-Glance
- Flexible Tracks & Engagement Models: Partners choose how they go to market across the Advisory and Solution Provider tracks, referring, selling, or servicing with a transparent tier structure, a flexible legal framework, and recognized status as they grow. Financial and servicing incentives reward that momentum, and a services-rich platform offers eligible partners room to build a high-value practice across the full customer lifecycle — from implementation and advisory through managed services.
- Enablement, Expertise, and Market Presence: A comprehensive benefits suite spanning role-based training and certification, deep technical and co-sell support, and co-branded marketing resources. Beyond a searchable partner directory that helps customers find them, qualified partners have a path to build their own solutions, integrations, and accelerators with Optro — turning their expertise into valuable IP.
- A Strategic Voice for Optro: Through continuous feedback loops and a formal Partner Advisory Board, invited partners can participate in roadmap and go-to-market strategy discussions, helping to impact the future of connected GRC alongside Optro’s leadership rather than just delivering it.
“Our collaboration with Optro helps us transform how our clients handle audit and compliance,” said Adam Pajakowski, Principal at Crowe. “Through this new partner program, we can continue to help companies move away from outdated, manual processes. We look forward to expanding our work together and continuing to drive great results for our joint clients.”
“We’re excited about the launch of Optro Partner Connect and the added structure it brings to an already strong collaboration,” said Andrew Struthers-Kennedy, Global Lead, CAE Solutions, Protiviti. “The program introduces clearer alignment, more formal recognition, and a scalable framework for how we work together, which we believe will help drive greater consistency and impact as both organizations continue to grow.”
Optro Partner Connect formally goes live today. Comprehensive program briefs, regional guides, and deal registration resources are now available to active partners via a unified, updated partner portal. To learn more or apply to join Optro Partner Connect, visit optro.ai.
Tech News
DXC INTRODUCES DXC PRIVATE CLOUD+, BRINGING GREATER CONTROL, SECURITY, AND FLEXIBILITY TO ENTERPRISE CLOUD
DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, has announced that its DXC Private Cloud+ is now generally available. The solution delivers public cloud–like flexibility and pricing while maintaining full control over sensitive data and workloads. Powered by Dell Technologies infrastructure like servers, storage, and cyber resilience solutions and operated by DXC OASIS, DXC’s intelligent orchestration platform, Private Cloud+ helps organizations innovate more easily while still meeting strict requirements for data security, compliance, and sovereignty, at a time when enterprise cloud strategies are rapidly evolving.
As governance, security, data sovereignty, and industry-specific requirements become just as critical as scale, global organizations across industries are moving beyond a single-cloud approach and building multi-cloud portfolios that offer greater choice and control. In this environment, Private Cloud+ adds a powerful new option—combining the economics and agility of hyperscale with the control of private cloud, while providing a unified platform to connect data centers, integrate with public clouds, and prepare for AI workloads.
“Customers across industries from manufacturing to transportation, insurance and more want hyperscale economics, flexibility, and AI-readiness in a true hybrid environment, one that works across what they already run and the public clouds they depend on. Until now, they’ve had to compromise. Private Cloud+, powered by Dell and operated by DXC OASIS, ends that trade-off and enables them to be ready as AI workloads increase,” said Chris Drumgoole, President, Global Infrastructure Services, DXC.
Hosted in DXC’s data centers and orchestrated by DXC OASIS with a Human+ approach, Private Cloud+ supports the full range of enterprise workloads, including VMs, containers, data, backup and resiliency, and private AI. The result is a single environment where customers can reduce technical debt, strengthen security, and move faster from idea to production, supported by consumption-based economics that simplify financial planning.
Private Cloud+ is offered in three editions, enabling enterprises to choose the deployment model that matches their workload, tenancy, and compliance needs:
- Core: a multi-tenant private cloud with the full Private Cloud+ feature set on consumption-based pricing
- Dedicated: a single-tenant environment for customers requiring full isolation of compute, storage, and data sovereignty
- Government: a hardened edition with advanced security controls, operated by cleared domestic personnel, for government agencies and regulated industries
“Enterprises are juggling sensitive workloads, modernization, and AI, all at once. Many are looking for infrastructure that handles it natively, without bolt-ons. That’s exactly what we built with Private Cloud+, with DXC OASIS removing the operational burden so customers can focus on innovation,” said Benjamin Greene, Director, Global Infrastructure Services, Private Cloud, DXC.
DXC and Dell have collaborated for over 25 years, jointly serving more than 2,000 customers worldwide. DXC is a Titanium Black partner in the Dell Technologies Partner Program. Private Cloud+ is a DXC Fast Track solution, focused on AI-fueled capabilities and automation that drive exponential growth.
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