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ANGLE OF ACTION

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Updated : February 2, 2015 0:0  ,Dubai
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img1Information Security solutions vendor Paladion is betting big on the Middle East, with major investments in the region that has seen more than its fair share of online threats. CEO Rajat Mohanty and Firosh Ummer, Managing Director, MEA, discuss this regional strategy 

There’s a lot more awareness and concern today in the Middle East of online threats. What is driving this renewed vigilance?

RM: The security situation has changed considerably in the Middle East in recent years and the conversation around online security has shifted sharply. This is primarily driven by a few factors chief among them a rise in the number of attacks on targets in the Middle East coming courtesy of state actors as well as organized hacking groups. There have also been a lot of threats targeting financial transactions and institutions. Subsequently, there has also been a lot more awareness and education on the threat landscape and the vulnerabilities that exist. A lot of this awareness is driven by vendors like Paladion with the message targeted not just at CIOs, but at business owners as well.

FU: In the last few years, there have been several hacking incidents in the region, some politically motivated and targeting critical infrastructure like oil & gas. There have also been several attacks on ME financial institutions. The region is currently at the centre of global attention as a result of the awarding of Expo 2020 to Dubai as well as football World Cup in Qatar. That interest however also tends to attract unwanted attention from hackers. In addition, an increasing number of people are simply getting online whether to access public or private resources online. There are risks associated with that-now you have application issues, infrastructure protection concerns etc. These are the priorities for a lot of organizations here.

How does Paladion handle these threats that is different from the norm

RM: Our focus is to help companies build internal capabilities to defend themselves. We do not simply sell tools to be installed by organizations and then leave them to fend for themselves. That will not build the capability organizations need to effectively defend themselves. This type of capability comes when you know how to use those tools and the process around it, then having the requisite people skills for it and finally having in place a long term programme to continuously harness those resources. Thus, as a company, we provide the managed security solution which we either build for the customer or offer it remotely via the cloud. At the end of the day, wherever there’s a problem organizations want to solve, our objective is to put together a holistic way to solve the problem. We work with multiple parties to bring the right technology, but our focus remains to help the customer get the capability to defend against threats. Whether organizations have been attacked or not, they need to have the capability to prevent any kind of attack.

Discuss how you offer your managed security solution and how this is a better delivery model for Paladion solutions

FU: We want to be recognized as a one-stop-shop for Managed Security services. We make sure that our customers’ security preparedness is intact to protect them from known and emerging threats. Paladion Managed Security offering is delivered in co-source and in-source models. It is delivered with a mix of both the onsite and off-site teams that leverage existing investment in security technologies at the customer premises. For management of risks, Paladion brings in its repository of risk and controls, security tools and automated processes. Managed Security services are offered in a modular manner with the following components-Managed Governance, Risk and Compliance; Managed Security Operation Centre; Managed Testing and Assurance and; Managed Identity and Access.

RM: We are also in the process of launching a cloud product for our managed security for which we will be going primarily through our reseller partners. For large enterprises, we go with one-to-one deals.

Discuss Paladion’s market strategy for the MEA region and the importance of the region to company’s bottom-line

RM: The Middle East is one of the most potential markets in the world right now. We are thus making a lot of investments here. We seek to set-up a Security Operations Centre here in Dubai. Like aforementioned, we are setting up the cloud operations where we will be working with resellers and value added service providers in the region. We are also increasing our people here having doubled the workforce here in the Middle East in the last year. The industry is expected to grow at between 20-23% YoY while Paladion as a company has set up aggressive targets for us by increasing our investments. We want to see ourselves growing much more than the market average.

FU: Paladion’s strategy in the Middle East is to consolidate more of the existing markets like UAE, Saudi and Qatar by bringing more capabilities like the local monitoring centre we are in the process of setting up. The second front is to expand into the African market. We already have ongoing projects in Kenya, Nigeria and South Africa. So the strategy moving forward is to consolidate where we are stronger, bring more capabilities and take a market leadership position at the same time. We will work on the partnership model in new markets to learn about markets before we venture directly into these markets.

Discuss future offerings from Paladion and expected impact in the market

RM: Apart from the Cloud-managed security, we are implementing security intelligence solutions using machine learning to understand how security performs in real time. For a typical organization that has set up multiple security products in their environment that are producing a lot of data, it’s not feasible to have teams of people sitting and analysing the same. The solution is having machines that can do the analysing for them. So we are bringing a solution that is based on machine-learning to understand security and provide action-level intelligence.

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Gold’s Rising Appeal in the UAE Amidst Global Economic Shifts

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James Campion, Popular Investor at eToro said, “Gold’s rally could be just beginning as it is an asset well positioned for almost any eventuality. It provides significant protection to a US Federal Reserve policy error, and hedges if inflation rises, and performs well if rates fall in the coming months.

“In the current global climate of heightened geopolitical risks, gold is not just a safe haven but a strategic asset. With central banks, including those in the Middle East, led by Qatar and Turkey, increasing their gold reserves significantly above average in the last two years, it is clear there is a concerted shift towards the asset.

“The dynamic of the gold market in Dubai reflects a broader trend where investors are increasingly looking to diversify their portfolios. The majority of investors remain historically underweight in gold, holding less than 1% of their portfolios in the metal, against a traditional recommendation of 5%. This trend comes at a time when the market volatility index (VIX) is hovering around a four-year low, suggesting a period of market complacency that could lead to increased volatility and further drive investors towards gold.

“Given the increased accessibility through online platforms to the GLD ETF and the ongoing economic indicators, we foresee a continued rise in gold investment globally and for some time, this could be the beginning of a gold super cycle.”

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ServiceNow acquires Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform

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ServiceNow VP

ServiceNow has announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform. Raytion’s industry‑leading information retrieval technology will enable unified real‑time access to business‑critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform.

The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organizations can take control of highly distributed, diverse, and dynamic information. With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located. Raytion’s technology will integrate secure access to information from enterprise data sources and allow ServiceNow’s AI Search to provide users with an industry‑leading, intelligent search experience and the information they need, all from a single-entry point. This includes data within ServiceNow and from third‑party systems.

“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations,” said Jon Sigler, senior vice president, Platform and AI, at ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone—employees, customers, and agents—get the answers they need, when they need them.”

Raytion’s GenAI‑powered search and knowledge management capabilities allow for cross‑enterprise data integration, pulling from the full universe of enterprise knowledge that exists in various knowledge repositories, rather than a subset. When combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to now providing users with more comprehensive, relevant search results in one centralized location, helping boost self‑service and case deflection. ServiceNow’s single data model – which seamlessly integrates people, services, and systems to empower AI capabilities – takes this even further, enabling a more personalized experience for users, drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs. 

“Enriching GenAI with the specific up‑to‑date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” said Valentin Richter, founder and CEO of Raytion. “The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business‑critical information with intelligent GenAI‑powered search and reliable data retrieval, all in one place.”

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Proofpoint warns of ticket scams as phony Paris Olympic Games 2024 sites proliferate

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Leading cybersecurity provider Proofpoint recently identified a fraudulent website purporting to sell tickets to the Paris 2024 Summer Olympic Games. The website “paris24tickets[.]com” claimed to be a “secondary marketplace for sports and live events tickets.” It was notably listed as the second sponsored search result on Google, after the official website, when searching for “Paris 2024 tickets” and related searches. Proofpoint confirmed with official sources in France that the site was fraudulent. Proofpoint’s Takedown Team worked with the registrar to suspend the domain quickly after its initial discovery.

Emile Abou Saleh, Senior Regional Director, Middle East, Turkey, and Africa at Proofpoint, said: “The buzz around mega-events like the Paris Olympics creates a feeding frenzy for cybercriminals. They exploit this excitement with social engineering – a sophisticated psychological manipulation tactic – effectively playing people, not technology. These same tactics fuel Business Email Compromise attacks, where they steal credentials, data, and money. Proofpoint’s 2024 State of the Phish report reveals a staggering 19% increase in BEC attacks last year. For fans in the Middle East, where social engineering is a dominant cybercrime weapon, remember to be vigilant and only trust verified sources. Don’t let your Olympic dreams turn into a security nightmare.”

The site that Proofpoint’s Takedown Team got suspended was sadly just one of many. According to the French Gendarmerie Nationale, their efforts in collaboration with Olympics partners have identified 338 fraudulent Olympics ticketing websites. Of these, 51 have been shut down, with 140 receiving formal notices from law enforcement.

On the website identified by Proofpoint researchers, the homepage listed many Olympic events, and if the user clicked on one of the sports icons, they were taken to a ticketing page that allowed the user to select tickets and provide payment data. The site also appeared to allow users to establish accounts to buy and sell tickets. 

The website design appeared similar to other well-known ticketing sites visitors would be familiar with, increasing the site’s perceived legitimacy.  

It is likely the threat actors managing this website were trying to steal money from people attempting to buy or sell Olympics tickets. It’s possible the site also collected personal information from people attempting to purchase tickets including names, contact information like email and mailing addresses and phone numbers, and credit card details.

The domain is believed to have been primarily distributed via ads in search results. While not observed in widespread email campaigns, the domain was observed in a small number of emails. In some cases, the bad actor sent emails claiming to provide “discounts” on tickets possibly of interest to the recipient. While researchers cannot confirm how the actor obtained the targets’ emails, it is possible the users included their email addresses when they signed up to the website or attempted to purchase tickets.  

Fraudsters will always capitalize on current events, and the Olympic Games is no exception. Unsuspecting users likely clicked on the website because it appeared to be a legitimate entity that specialized in the sale of Olympic tickets.  The website’s placement on the search engine under the official Paris Olympics ticket site could have further added to its legitimacy, convincing users that they were an authorized and safe source. While this specific domain should no longer be active, we expect other bad actors to take advantage of the event and create new fraudulent Olympics-related websites.

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