Tech Features
The Middle East to Lead with Next-generation Mission Critical Communication Advancement

By Chuan Chuan (Winter) Leng, ICT Specialist and Senior Technical Manager, Hytera
The Middle East, a region renowned for its technological advancements, has long been an early adopter of new technologies, including mission-critical communications (MCC). In particular, they have been quick to deploy the latest 3GPP-based broadband technology, known as mission-critical services (MCX).
MCC used to be dominated by narrowband land mobile radio (LMR) solutions such as TETRA, P25, and DMR. Increasingly more users, such as the police, equipped with LMR systems have been publicizing RFI of interconnecting narrowband LMR networks with the newer 4G/5G broadband MCC systems.
A good illustration of this is the FIFA World Cup 2022 in Qatar, where the organizers implemented a hybrid network, which integrated both narrowband TETRA and broadband push-to-talk (PTT) technologies.
“Following the success of the 2022 FIFA World Cup, more Middle Eastern countries are now implementing broadband PTT technologies. For example, Abu Dhabi has set up a private 4G LTE network using 700MHz spectrum for its Smart/Safe City project, which has been recently updated to 5G to support advanced broadband MCC applications. Meanwhile, the Qatar Ministry of lnterior has completed the upgrade of its mission-critical capabilities and is rolling out a full range of MC services. Saudi Arabia is currently in the process of assigning broadband spectrum for public safety use,” said Jonson Wang, Product Marketing Manager of Hytera MEA.
The need for converged networks is increasing
Mahinsha Backer, the Asst. General Manager of Zener Marine Services, a much-acclaimed MCC solution distributor in the region, predicted that broadband MCX will dominate the future MCC market, but not as a replacement for traditional technologies. Rather, MCX will be deployed as an enhancement or unified solution ensuring redundancy in communication systems with broadband media capabilities.
Public safety agencies in the Middle East currently rely heavily on LMR systems due to their proven reliability and security. Despite the fact that more countries are beginning the transition to broadband technologies, TETRA systems will continue to coexist with LTE networks for a long time for technical and economic reasons.
Several countries in the region traditionally rely on mature TETRA and P25 networks, according to Ildefonso de la Cruz, principal analyst in the Public Safety & Critical Communications group at Omdia. In addition, Ildefonso also pointed out that new TETRA networks have been deployed to address the needs of sports as well as tourism-related contracts in Bahrain, UAE, and Saudi Arabia, including deployments in the F1 Grand Prix in Abu Dhabi and Bahrain, as well as mission-critical solutions for the Hajj pilgrimage in Saudi Arabia.
Given the continuing deployment of LMR networks, the market needs to find a way to integrate these different technologies to deliver improved MCC services to its customers. This requires a unified, standards-based approach to tightly integrate LMR and LTE networks.
Thanks to the collaborative efforts of 3GPP, ETSI, and TCCA, particularly in the realm of MCX and the interworking function (IWF), it is expected that the majority of countries will embrace these standard-based approaches. This will pave the way for truly unified, fully interoperable MCC services.
Hybrid-mode devices, also known as converged devices, have already proven their value in the market. These devices are purposely designed to operate on both TETRA and LTE networks, ensuring uninterrupted communications for responders and paving the way for a seamless transition to broadband. Vendors active in the Middle East, like Hytera, offer a variety of hybrid-mode devices, such as the PTC760.
Control rooms move towards next-generation intelligent operation
Control rooms are becoming more intelligent, which is enabling public safety agencies to make a paradigm shift from reactive to proactive operations. Better quality intelligence delivered in near-real or real time enables public safety agencies to make more accurate predictions about outcomes, better-informed decision-making, and a more targeted allocation of resources.
A unified communications platform with a hybrid dispatch console capable of integrating multiple technologies such as LTE, TETRA and more, will ensure seamless connectivity among agencies to support the instantaneous exchange of information and enable a properly coordinated response.
Modern responders are equipped with a range of advanced devices, including smartphones, radios, and body cameras, which enable real-time interaction with dispatchers using built-in communication and location tools. By incorporating advanced intelligence data from the control room and leveraging these new tools, responders can carry out operations more swiftly, flexibly, and accurately, thereby enhancing their overall effectiveness.
Pioneering companies in the industry have showcased their expertise in delivering intelligent-centric command, control, and coordination solutions in the global market. By leveraging their capabilities, intelligence-enabled command centers are poised to play a crucial role in the next-generation of public safety operations in the region.
Advanced video surveillance, along with real-time and historical intelligence analytics can be deployed to accurately forecast threats and rapidly implement robust preventive protection measures for effectively handling anticipated or ongoing incidents and emergencies.
Next-generation Computer-Aided Dispatch (CAD) systems enable agencies to strategically deploy resources, initiate early intervention, and implement measures that deter or minimize the impact of potential threats, thereby improving response outcomes.
Telecom operators carve out a slice of the MCC market
With the ongoing expansion of broadband services in the Middle East, LTE and 5G NR mobile networks are gaining recognition as alternative platforms for providing push-to-talk (PTT) and multimedia services.
Mobile network operators (MNO) like STC in Saudi Arabia, Vodafone and Ooredoo in Qatar, and Omantel in Oman have been playing an increasingly important role in the market by introducing broadband PTT services for public safety and industrial users in recent years.
These operators leverage their extensive network coverage to provide comprehensive broadband PTT solutions that integrate devices, services, and traffic into a single package. This approach offers several benefits, including reducing network maintenance and construction costs for their customers.
Furthermore, these operators are utilizing their network assurance and maintenance expertise to actively support the delivery of large-scale events and activities. An example of this is Vodafone’s involvement in providing broadband PTT services for the volunteers at the 2022 FIFA World Cup in Qatar.
Tech Features
Lessons for UAE & KSA Telecoms From Vi’s 5G Transformation Journey

By Anthony Behan, Global Managing Director, Communications, Media & Entertainment at Cloudera

When Vodafone India and Idea Cellular merged six years ago to form Vi, the new telecom giant faced immediate challenges. The notable ones included scaling for one of the world’s fastest-growing mobile markets, embracing the prospects of 5G while negotiating the complexity of 4G with a sizable database, and handling an unprecedented surge in data volumes. With over 200 million subscribers, Vi needed a solution that could support its vision for the future while addressing the pressing realities of the present.
To strengthen their vision and address the pressing realities of the present, the telecom giant adopted a hybrid cloud solution, to move high-velocity workloads, like network data, to on-premises systems and leverage the flexibility of the public cloud for dynamic applications, to deliver both cost savings and agility while optimizing its operations. The results? A staggering $20–$30 million saved in infrastructure costs and an 80% reduction in support tickets. Today, Vi is better equipped than ever to handle AI/ML workloads, paving the way for future innovations.
The Role of Hybrid Cloud in Managing 5G Workloads
Hybrid cloud solutions like Cloudera have emerged as the gold standard for carriers navigating the demands of the 5G era. High-velocity workloads, such as network data, benefit from the control and cost efficiency of on-premises infrastructure. At the same time, dynamic workloads, including AI-driven services and customer applications, thrive in public cloud environments that offer unmatched scalability.
By adopting hybrid cloud platforms, telecom operators can balance these competing demands. For Vi, this approach was transformational, enabling seamless workload shifts between environments while optimizing costs and maintaining high performance. For Middle East telecoms, embracing hybrid cloud is a natural step to support their nation’s growing tech ambitions.
The Data Explosion in the 5G Era
As faster, more powerful networks rolled out, they triggered a data explosion. Managing this data requires real-time processing, as customer demands grow increasingly sophisticated. Vi’s story reflects the challenges faced by telecom carriers worldwide in the 5G era. Traditional data architectures often struggle to keep up, and without robust, scalable hybrid data platforms, carriers risk falling behind in this high-stakes race.
In KSA and UAE, where technological advancements are a national priority, telecom operators are encountering similar challenges. From supporting the country’s smart city initiatives to enabling autonomous vehicles, 5G applications demand seamless performance. The ability to manage data efficiently isn’t just a competitive advantage—it’s essential.
AI and Automation Are The Future of Telecom Operations
The next frontier in telecommunications is automation powered by artificial intelligence. According to a report by PwC, the contribution of artificial intelligence to the GDP of the Middle East is expected to reach 14% across the Technology, Media, and Telecommunications industries by 2030.
AI is already transforming customer service, predictive maintenance, and network management, but implementing these models requires immense computing power and real-time data processing capabilities. Hybrid cloud solutions are the key enabler, providing the foundation for AI/ML workloads to thrive.
Vi’s modernization journey highlights the importance of a future-ready data architecture. By integrating AI-driven streaming analytics, Vi has enhanced its operational efficiency and laid the groundwork for continuous innovation. This serves as a blueprint for UAE telecoms aiming to lead in AI-driven transformations in the region.
Lessons for Middle East Telecom Operators
The region’s commitment to becoming a global tech hub, coupled with its rapid adoption of cutting-edge technologies, positions it as a leader in the 5G era. However, realizing this potential requires modernization. Adopting hybrid cloud architectures help regional carriers reduce infrastructure costs, improve operational reliability, and create a scalable platform for future growth. Vi’s success offers valuable lessons for telecom carriers in the Middle East.
Moreover, UAE and KSA telecoms, in particular, have the unique opportunity to align with national initiatives like smart cities, digital transformation, and AI adoption, ensuring they remain at the forefront of innovation.
Building a Future-Ready Telecom Industry
The 5G era presents both challenges and opportunities. By embracing hybrid cloud solutions, telecom companies can turn data from a burden into a powerful enabler of growth. Hybrid cloud allows carriers to manage high-velocity workloads efficiently, scale dynamically, and prepare for a future defined by AI and automation.
For Middle East telecom carriers, the path is clear – invest in modern, flexible, and scalable data platforms. This investment is crucial for delivering superior user experiences and innovative services. Scalable platforms will enable carriers to handle increased data demands efficiently while embracing advanced analytics will enhance data-driven decision-making and operational efficiency. Ultimately, staying competitive hinges on seizing the immense opportunities that 5G presents.
Tech Features
Techniques Windows & Saada: Pioneering Automation Excellence in the Middle East

Setting New Standards in Automation Systems
In the rapidly evolving landscape of automation systems, Techniques Windows & Saada Company has established itself as a formidable leader in Saudi Arabia and beyond. Founded with a vision to revolutionize automation services, the company has grown from its headquarters in Riyadh to establish a significant presence across Saudi Arabia and Egypt, with ambitious plans for international expansion.

The company’s success story is built on a foundation of technical expertise, innovative solutions, and an unwavering commitment to client satisfaction. “The first way to success is learning,” emphasizes CEO Mohammed Saada. “A person creates his value according to the information he has. We at Nawafedh Tech and Saada Company, one of our most important successes is the positive impact in teaching the market the basics of products and selling points, as well as successful technical support and ways to build successful relationships in business. We confirm that we will continue with this policy forever because it is the most successful and carries within it social ethics before business ethics.”
This educational philosophy has become a defining characteristic of the company’s business model, setting it apart in an increasingly competitive market. The organization’s commitment to fostering understanding and building lasting relationships has created a unique ecosystem where business ethics and social responsibility converge seamlessly.
Strategic Partnership with Seagate
A significant milestone in the company’s journey has been its strategic partnership with Seagate, a collaboration that has yielded remarkable results for both organizations. This alliance has strengthened Techniques Windows & Saada’s position in distribution channels and enhanced its project delivery capabilities. The partnership has proven particularly valuable in building customer trust, with Seagate’s reputation for quality, comprehensive warranty coverage, and competitive features complementing Techniques Windows & Saada’s service excellence.
Technical Excellence and Service Quality
The company’s technical team comprises highly skilled professionals who specialize in creating customized automation solutions tailored to specific client requirements. This expertise, combined with adherence to stringent quality standards and exceptional after-sales service, has earned Techniques Windows & Saada a reputation for reliability and excellence.
In an industry where competitive pricing often comes at the expense of quality, Techniques Windows & Saada has successfully maintained a balance, offering premium services at reasonable rates. This approach has helped the company forge strong partnerships with numerous organizations, both within Saudi Arabia and internationally.
Shaping the Future of Automation
Looking ahead, Techniques Windows & Saada is positioned for significant growth, with plans to expand its geographical footprint through new overseas branches. The company continues to invest in emerging technologies and skill development, ensuring its team stays ahead of industry trends and innovations.
The success of Techniques Windows & Saada reflects a deeper understanding of market dynamics and customer needs. By combining technical excellence with a strong educational component, the company has created a sustainable business model that benefits all stakeholders. As automation technology continues to evolve, Techniques Windows & Saada remains committed to its founding principles of quality, innovation, and customer satisfaction, while exploring new opportunities to expand its influence in the global automation sector.
This commitment to excellence, coupled with strategic partnerships like the one with Seagate, positions Techniques Windows & Saada as a key player in shaping the future of automation systems in the Middle East and beyond. As the company continues to grow and evolve, its focus remains firmly on delivering value through innovation, education, and exceptional service.
Tech Features
Digitalization in the Middle East & Africa – Shaping a Collaborative Future in 2025 and beyond!

By: Patrick Johansson, President of Ericsson Middle East and Africa
Imagine a farmer boosting crop yields using 5G-enabled weather insights, a student in rural villages accessing global education through digital platforms, or a logistics firm slashing delivery times with IoT-powered solutions. These are not visions—they are realities powered by Ericsson’s cutting-edge technology and long-standing partnerships with our customers the communication service providers across the Middle East and Africa (MEA). As we approach 2025, the MEA region is not just embracing the digital revolution but actively leading its evolution.
With 310 million 5G connections expected by 2029 and over 1.2 billion mobile subscriptions, MEA is poised for transformative growth. At Ericsson, we are proud to be at the forefront, empowering communities, supporting telecom operators, and driving enterprise innovation to create a connected, inclusive, and sustainable future. In a rapidly digitalizing world, enterprises across MEA are leveraging Ericsson’s technologies to innovate and thrive.
As a few examples, in Saudi Arabia, Ericsson’s partnerships are building the next generation of networks, supporting digital transformation initiatives in line with Saudi Arabia’s Vision 2030 aspirations. In 2024, we partnered with leading telecom operators in the multiple countries in the region to implement 5G Advanced time-critical communication solutions, enhancing user experience and driving the adoption of next-generation applications like cloud gaming and extended reality.
Our technology is powering logistics solutions and reducing delivery times by 30%, while private 5G networks are enabling manufacturers to automate operations and adopt Industry 4.0 practices. Ericsson’s Private 5G networks in South Africa are driving efficiency and safety in the mining sector by automating operations and enabling remote monitoring. These innovations are helping enterprises across the region unlock efficiency, enhance customer experiences, and contribute to national economic growth.
Ericsson’s technologies are enabling telecom operators to lead in connectivity, unlock new revenue streams, and deliver superior services. In the GCC Countries and by 2030, 93% of mobile subscriptions in GCC nations are expected to be 5G. Ericsson’s dual-band radios and AI-driven network solutions are helping operators deliver faster speeds, seamless coverage, and lower latency.
Last year, Ericsson have modernized core networks in Egypt, enabling operators to launch the country’s first 5G standalone services and introducing innovative consumer and enterprise applications. While in Nigeria, the AI-driven analytics have reduced network outages by 25%, improving service reliability and customer satisfaction for millions.
By partnering with telecom operators around efficient, scalable, and sustainable solutions, Ericsson’s technology secure sustainable success in a competitive market while meeting the rising demand for advanced connectivity.
Ericsson’s impact is evident across MEA. As one example, in Qatar, Ericsson-powered 5G stadiums have redefined fan experiences, showcasing immersive entertainment and operational efficiency during global sports events. While in Kenya, our Fixed Wireless Access solutions have brought high-speed internet to remote villages, enabling education, telemedicine, and small business growth. By tailoring solutions to local needs, Ericsson is fostering innovation, inclusivity, and sustainable development across the region.
5G, AI and the Cloud are the building blocks of MEA’s digital future, and Ericsson is leading the charge in their deployment. In Nigeria, our AI-powered network optimization ensures reliable connectivity, enhancing user experiences and enabling businesses to operate seamlessly.
Technology is not only enabling a prosperous future but a sustainable one as well. Sustainability is at the heart of Ericsson’s innovations, helping reduce environmental impact while expanding connectivity. In Morocco, Ericsson’s initiatives in smart city infrastructure and telecom sustainability, as part of their vision for 5G and smart cities in the Middle East and Africa. And in the GCC Region, Ericsson’s energy-efficient 5G networks are reducing power consumption by up to 30%, supporting national climate goals.
But what would it mean for every enterprise in MEA to harness the full potential of connectivity? How can advanced and emerging nations collaborate to ensure digital inclusion for all?
The answers lie in collective action. By 2030, mobile broadband will account for 70% of subscriptions, and 5G will revolutionize sectors such as education, healthcare, and finance. Ericsson is committed to being a driving force behind this transformation.
At Ericsson, we see technology as a bridge to opportunity, inclusion, and progress. Together with our customers and industry partners, we are shaping a future where connectivity empowers nations, uplifts communities, and drives sustainable development. Through groundbreaking innovations, impactful partnerships, and a commitment to sustainability, Ericsson is unlocking the potential of the Middle East and Africa, to lead in a connected world.
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