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Inside Accor’s Roadmap to Global Growth

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Integrator Media had an exclusive interview with Camil Yazbeck, Global Chief Development Officer, Accor.

As Global Chief Development Officer for Accor’s Premium, Midscale & Economy Division, can you share your vision for the global expansion of the Group’s diverse brand portfolio?

Accor is a world leading hospitality group, offering experiences across more than 110 countries in 5,600 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. In 2023, Accor realigned its divisional structure into two divisions, unified by one cohesive vision. This new structure has optimized our growth and performance, enabling us to deliver exceptional results globally.

Our portfolio is anchored by our 47 brands, including 23 Premium, Midscale & Economy (PM&E) brands, which comprise nearly 90% of our global properties and account for around 80% of our development signings. Last year was a record year for signings, and we’re looking forward to carrying this momentum into 2024 with positive projections for continued growth.

Within the PM&E division, we are proud to have three very popular and longstanding brands with global name recognition – Pullman (premium), Novotel (midscale), and ibis (economy). We are rejuvenating these brands by aligning investment and resource allocation to strengthen brand equity and brand loyalty. At the same time, with conversion presenting as a key lever for growth right now, we have five well-known PM&E brands that are extremely adaptable and efficient for hoteliers to join: Mövenpick, Mercure, Handwritten Collection, ibis Styles and greet.

How does Accor stay ahead of trends to ensure its offerings align with the shifting demands of guests and hotel owners? 

We believe that hospitality today is so much more than accommodation – we are actively developing and building holistic experiences for our guests as well as forging trusted and supportive partnerships with our owning partners.

Our vision is to create multi-faceted places – with our hotels at the core – where guests and locals can ’live, work and play,’ across the same project. Our pioneering approach to augmented hospitality means our projects can include different elements; hotel brands, extended stay, branded residences, food & drink, wellness and entertainment, all supported by our loyalty program: ALL – Accor Live Limitless. Hotel owners and investors appreciate this approach as an essential way to optimize revenue, unlock value and ultimately compress their cap rate.

“We know that nothing brings people together like sharing drinks and outstanding food together, so our food & beverage offerings are designed to attract local guests along with travelers.”

The new Couqley French Brasserie at Pullman Dubai Downtown is a perfect example of how we partner with high-profile partners to elevate, infuse energy and increase the flow of visitors into our hotels. With its signature central bar, French garden-inspired booth seating, dining tables under olive trees, lights hanging down from triple-height ceilings, and an exterior terrace directly accessible from the promenade of the Dubai Canal, the venue has become a favorite hotspot among the downtown crowd. This is a strategy Accor is successfully using around the world, to not only create more enriching guest experiences, but to also create greater revenue potential for our hotel owners, investors, and the Accor group.

More specifically, what is your vision for the Middle East Region?

This market is thriving, marked by strong RevPAR performance, a robust economy, and favorable policies that encourage responsible tourism development. Accor has ambitious growth plans for the region, with 60 active projects representing close to 12,000 keys that are expected to open under our Premium, Midscale & Economy brands in the next four to five years. We also have a multitude of projects in development across our luxury and lifestyle brands as well. 

Across the Middle East, namely KSA and UAE, the region is showing resilience in the face of rising construction costs for a combination of reasons, including investor profiles in the region, a robust economy and governmental policies and the rise of oil prices. In Saudi Arabia, Accor is one of the most established hospitality developers, having been active in the market for more than 30 years. Since the announcement of Saudi Arabia Vision 2030, Accor has played a key role in the development of tourism, through several diverse projects in key locations across the Kingdom. One of the Vision Realization Programs is The National Transformation Project, which includes development of the tourism and national heritage sectors. There is also a national focus on an identified priority list of 10 destinations by national tourism strategy such as Abha, Hail, Al Jouf, Madinah among others. Accor has a multi-pronged strategy underway to support all of the Kingdom’s objectives for Vision 2030, from expanding our areas of focus with leisure destinations (Red Sea, Al Ula, NEOM), to bringing more brands to second wave cities, to our strategic partnership with the Ministry of Tourism to empower Saudi talents through “Tamayyaz by Accor”.

Governments have a target to achieve based on the country’s vision and we are seeing determination in meeting these targets – there is close collaboration between the public sector and private sector to ensure project delivery remains on schedule. In addition, international consultants are partnering with governments to create attractive destinations and accomplish multi projects across either one or numerous markets.

We are confident the region has favorable tailwinds, ensuring projects will continue despite inflationary and cost pressures. There is a high level of spending power in the region to fund domestic travel and we see great potential in Tier 2 and 3 cities with undiscovered natural beauty, evidenced by Accor’s 2023 signing of a master development agreement with Amsa Hospitality to develop 18 premium, midscale and economy hotels across secondary cities within Saudi Arabia over the next ten years.

With over 20 brands under Accor’s Premium, Midscale, & Economy division, how do you ensure each brand maintains its unique identity while contributing to the overall company strategy?

Accor’s strength is in the broad diversity of our brands – the powerful legacy of our core brands, the huge growth potential of our conversion brands, and the unique opportunities among our tactical and regional brands. Our Premium, Midscale & Economy division is structured in such a way that we have the strength to expand our brands with force and scale, maximizing development profitability and increasing operational performance. Organized across four regions: Europe & North Africa; Greater China; the Americas; and Middle East, Africa, Turkey & Asia-Pacific, our regional teams in each market are able to support hotel operational teams and roll out brand standards, maintaining brand continuity around the world, while being close and accessible to our owning partners and remaining nimble to adjust for market specificities.

How does Accor adapt its brand concepts and business models to suit the unique demands of different regional markets?

We prefer to design brands with characteristics that appeal to travelers all around the world. Pullman, for example, is a brand that works as well in Paris, São Paulo, or Bangkok, as it does in Dubai or Makkah. The ibis brand family, celebrating its 50th anniversary this year, has become the world’s best known economy hotel brand, with 2,600 locations in 70 countries. At the same time, we place a high value on infusing our hotels with local culture and flavors – through unique guest experiences, locally-sourced food and drink, local art and design choices.

For example, Novotel offers four distinct design concepts that allow owning and franchisee partners to select an ideal style that best suits the character of the destination. Mercure on the other hand brings a locally-inspired ethos to each of its hotels, as guests of the new Mercure Dubai Deira will discover; while Mövenpick is an ideal brand for hotel conversions, with its adaptable standards that can easily accommodate local market style and guests expectations, as found at Mövenpick Hotel Jumeirah Village Triangle, a multi-property hospitality community in Dubai which also includes a Novotel and an Adagio.

Accor is a market leader in several regions, including Europe, South America, Middle East & Africa, and Asia Pacific. What are the unique strategies employed in these regions to maintain and grow market leadership?

We continue to deepen our leadership position in our historical markets of strength with Novotel and ibis, while expanding the network of Pullman more widely, including markets where we may not have full exposure. We are also keen to explore more untouched leisure destinations where our forward-thinking brands can deliver Accor’s positive hospitality approach to creating eco-friendly and enjoyable holiday experiences. Another key element of our growth strategy is to address independent hoteliers that are looking for the strength and distribution of a global partner, while maintaining the unique character of the hotels they have created. We launched Handwritten Collection in 2023 in response to a market demand for a collection brand in the midscale category and it is already one of world’s fastest growing midscale collection brands. By the end of this year, we should have 30-40 Handwritten Collection hotels opening and operating.

The key to Accor’s leadership however, in my view, is the way we think like an owner – striving to match the right brand to the right project, thereby giving us the clearest route to meeting the owner’s cost of capital and return on equity (ROE) expectations. Our development teams are comprised of people with experience on the owners’ side. Accor itself has first-hand experience in the owner’s seat and although the Group shifted to a fully asset light business model several years ago, one of our core values is that we continue to think and execute like an owner. This means we bring that balanced perspective while delivering a level of strength and capacity more powerful than what an owner can achieve independently. Our local development teams in the Middle East bring on-the-ground market intelligence, coupled with the strength of our global scale and our relationships with 120+ developers around the world. 

What trends do you anticipate will have the most impact on the hospitality industry in the coming years, and how is Accor preparing to address them?

One of the most impactful trends is hotel conversions – the growing desire among independent hotel owners to find a global hospitality partner that can help them grow their business in an increasingly competitive market. Another factor is the current lending environment, which is making access to capital more challenging for developers.  In both cases, Accor has emerged as the partner of choice, thanks to our adaptability and commitment to innovation, our seamless transition process, our unmatched spectrum of brands, and our welcoming culture that celebrates authenticity, diversity and entrepreneurialism. Opportunities to convert exist across all of our brands, however we expect certain brands such as Mövenpick, Handwritten Collection, and Mercure, to continue being significant growth drivers in this space.

Second, the trend toward branded residences is expanding beyond luxury and lifestyle – segments which Accor also leads with brands including Orient Express, Raffles, Fairmont, Sofitel and more – into the premium and even midscale categories. Recent examples include Swissotel Doha Corniche Park Towers; Movenpick Resort & Residences Teuta Bay, Montenegro; Novotel Residences Makkah, Saudi Arabia; Pullman Residences Newtown Singapore; and Swissôtel Cesme, Turkey.

Apartment-style, extended stay accommodations are also increasingly attractive to younger generations of travelers who enjoy mixing business trips with leisure pursuits and who want to experience destinations more authentically when they travel. Developers and hotel investors are keen to develop extended-stay properties given the segment’s attractive business model – with lower breakeven occupancies, higher operating margins, and strong returns on investment. Fortunately, Accor has developed an expertise as one of the world’s largest operators of extended stay and serviced apartment properties, with a diverse portfolio that includes 13 brands ranging from economy to luxury, including longstanding market leader Adagio; the refreshingly modern Mercure Living and Novotel Living; and the innovative premium offerings of Swissôtel Living and Pullman Living.

Finally, Accor is also leading the way in sustainable hospitality – a shift that is more than a trend, it is essential for the future of the travel industry. Accor’s development team is committed to creating positive impact – economically, socially & environmentally. We collaborate and engage with our investors, hotel owners, employees, suppliers and guests to undertake the journey together towards net-zero carbon. All our brands operate in line with Accor’s ESG commitments, as well as their own brand-led strategies and initiatives in fostering positive hospitality and environmental action – such as Novotel’s new international partnership with WWF (World Wide Fund for Nature) that will see Novotel champion the protection and restoration of the ocean through science-based action and conservation projects. Another one of our brands, Mantis, recently unveiled plans for three new properties in Bahrain, Saudi Arabia and the UAE. Renowned for its lush, eco-resort experiences and commitment to preserving the communities, wildlife and the environment.

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AI Moves from Experiment to Essential in UAE’s Advertising Landscape

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By Srijith KN, Senior Editor, Integrator
From content creation to media buying, artificial intelligence is quietly reshaping how campaigns are built, delivered, and optimised across the GCC.

In the UAE and across the GCC, artificial intelligence has moved well beyond the stage of experimentation. What was once a buzzword discussed in boardrooms is now deeply embedded in the day-to-day execution of advertising. Brands are no longer testing AI—they are relying on it to run campaigns, generate content, and make increasingly precise decisions about audience targeting and timing.

On the creative front, the shift is particularly visible. AI-powered tools are now capable of producing ad copy, visuals, and even short-form video content at a pace that would have been unthinkable just a few years ago. For marketers operating in a market like the UAE—where campaigns often need to speak to audiences in both English and Arabic, while also resonating across a diverse mix of nationalities, this level of speed and adaptability is more than a convenience. It is becoming a necessity.

Behind the scenes, machine learning has also transformed how media buying is approached. Traditional methods that relied heavily on instinct or retrospective performance reports are steadily being replaced by systems that analyse audience behaviour in real time. These platforms continuously optimise campaign performance, adjusting budgets and placements based on how users interact with content.

In the UAE’s PR ecosystem, brands are already leveraging platforms such as Meltwater, Brandwatch, and Sprout Social to better understand media performance, audience sentiment, and the broader buying landscape.

A practical example of this shift can be seen in platforms like Skyscanner, where advertising systems respond dynamically to user intent. Instead of targeting broad demographic groups, campaigns are triggered by actual search behaviour and travel patterns, allowing for more relevant and timely engagement.

AI is also influencing emerging advertising formats. Digital billboards, for instance, are becoming more responsive, using live data inputs to tailor content based on factors such as time of day, location, and audience movement. Similarly, augmented reality experiences are beginning to incorporate behavioural insights, offering more contextual and interactive brand engagements.

Looking ahead, the trajectory appears clear. Advertising is moving towards deeper automation, more intelligent recommendations, and tighter integration between creative tools and analytics platforms. The industry is shifting from a model centred on broadcasting messages to one that focuses on responding to audiences in real time, with context and precision.

In this evolving landscape, AI is no longer just an enabler, it is becoming the foundation on which modern advertising is built.

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SHAPING THE SKYLINE: HOW GCC MARKETS ARE REDEFINING ARCHITECTURE IN 2026

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Mohamed Fiaz Khazi, Entrepreneur & Managing Director, Euro Systems

Architecture across the GCC is entering a more demanding phase, shaped by the realities of day-to-day operation. For much of the past decade, design ambition was defined by scale, visibility, and speed. Towers rose quickly, façades grew lighter, and skylines transformed almost overnight. In 2026, the focus has shifted to how buildings perform over time and the quality of experience they deliver to occupants.

This evolution reflects a more mature, performance-driven market while maintaining bold design. Questions around energy use, occupant comfort, maintenance, and durability are now central to architectural decision-making. In a region shaped by heat, dust, and intense solar exposure, design intent carries weight only when it is supported by systems capable of delivering consistent performance over time.

A changing regional approach

Façades illustrate this shift particularly clearly. Glass-heavy architecture remains integral to the region’s visual language, yet it is now approached with greater technical intent. Solar control, shading, acoustic performance, and automation are increasingly considered as parts of a unified strategy rather than isolated design features.

Industry studies consistently show that external shading devices, such as louvers and overhangs, can significantly reduce solar heat gain before it enters the building envelope, lowering cooling demand in the process. Fully shaded glazed areas further reduce thermal loads, easing pressure on mechanical systems while improving internal comfort.

While this performance-led direction is shared across the GCC, each market is responding in its own way.

In the UAE, architectural expression continues to take center stage. Landmark developments, hospitality projects, and mixed-use districts place strong emphasis on experience and identity. What has changed is the level of coordination behind the scenes. Façades are now expected to deliver daylight and transparency without introducing glare or thermal instability. Shading and glazing strategies are increasingly developed together, allowing design ambition to be preserved while meeting operational requirements.

Saudi Arabia presents a different dynamic. Here, scale and speed dominate, with large-scale developments and giga-projects compressing timelines and increasing complexity. In such an environment, fragmented decisions quickly translate into operational challenges. Architecture in the Kingdom is therefore being shaped by early integration, industrialized delivery, and lifecycle planning, where performance and repeatability become essential to building at scale. Research from McKinsey reinforces this approach, showing that large capital projects perform more reliably when coordination replaces siloed decision-making.

Qatar occupies a distinct position between these two models. Following a period of rapid delivery, focus has shifted toward longevity, sustainability, and adaptability. Buildings are expected to operate efficiently over decades and align closely with national sustainability frameworks. Façade performance, shading strategies, and acoustic control are increasingly specified for their contribution to long-term asset value and occupant well-being.

Technology integration

Technology underpins much of this evolution. Smart shading, responsive glazing, and integrated control systems are now practical tools for managing daylight, reducing glare, and stabilizing interior conditions. By reducing solar radiation before it reaches the glazing, external shading delivers measurable performance benefits in high-sun environments.

When façade strategies are developed early and embedded into the design process, materials, structure, and systems align more naturally. The result is architecture that feels deliberate in appearance and dependable in operation.

An operational view

The next wave of GCC projects will approach architecture as a dynamic system, ensuring long-term efficiency and reliability. Design ambition will remain high, but it will be matched by discipline in execution. Integration will increasingly define the process, particularly on complex and large-scale developments, with performance considered alongside form from the outset.

This shift represents meaningful progress. It reflects a region learning from experience and raising its own standards. The skyline will continue to evolve, but its true measure will lie in buildings that remain comfortable, efficient, and resilient long after the initial excitement has passed.

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BUILDING WITH DATA: A DEEP DIVE INTO CONSTRUCTION INTELLIGENCE WITH PLANRADAR

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Dubai’s construction pipeline is moving at a pace that demands absolute execution discipline. We sit down with Ibrahim Imam, CEO and Co-founder of PlanRadar, to discuss how real-time tracking, digital templates, and AI are eliminating site ambiguity and setting a new benchmark for project delivery certainty in the region.

Dubai’s construction sector continues to grow despite evolving regional dynamics. From your perspective, how is digital transformation reshaping project execution and operational efficiency across construction sites in the region?

Dubai’s construction and real estate pipeline continues to move at pace, and that pace puts a spotlight on execution discipline. In practice, many performance issues don’t start as major failures—they start small: an unclear detail in the plans, an inspection requested too late, a change implemented before approval, or a delivery accepted without proper checks. These gaps often surface later as rework, delays, audit findings, or disputes—when time and cost impacts are already locked in.

Digital transformation is reshaping execution in two very practical ways: speed of decisions and quality of evidence. When inspections, approvals, and corrective actions are managed through consistent workflows—linked to the right location and supported by photos, markups, or test results—teams stop relying on individual habits and start relying on a system. That is why the Construction Site Templates Playbook frames templates as operational control points, not paperwork. When these controls are digitised and embedded into daily routines, operational efficiency improves because coordination becomes faster and issues are closed with verified evidence.

Platforms like PlanRadar are enabling teams to digitise on-site workflows. What role does real-time tracking of inspections, tasks, and approvals play in improving transparency and accountability across project teams?

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Real-time tracking changes daily site management from “What do we think happened?” to “What can we verify right now?” That shift is a major driver of transparency and accountability.

First, it makes ownership and deadlines explicit. When an inspection request, an RFI response, a non-conformance closure action, or an approval task is assigned to a named person or role with a due date, follow-up becomes structured. Leadership can see what is overdue without chasing updates across emails and messaging threads.

Second, it links records to the right location and supporting evidence.Construction is location-based. A record without a clear location (area/level/grid) and objective evidence can create ambiguity and slow decisions. Real-time workflows make it easier to capture evidence at the point of work—photos, markups, documents, test results—and link it directly to the site location and the relevant record.

Finally, it strengthens audit readiness and handover quality. Time-stamped, traceable records reduce reliance on reconstructed evidence during audits, handover, or dispute resolution. In regulated environments and high-value developments, this traceability increasingly matters.

Developers today are under pressure to deliver projects on time while maintaining quality standards. How are digital tools helping teams maintain delivery certainty despite increasing project complexity?

Developers today are under pressure to deliver projects on time while maintaining quality standards. Digital tools are helping teams maintain delivery certainty despite increasing project complexity by making issues visible earlier, improving coordination, and creating clearer control across execution.

Many delays begin as small blockers such as missing approvals, late materials, access constraints, sequencing clashes, or outstanding clarifications. If these constraints live only in meeting notes, they are easy to lose. Digital tools such as look-ahead planning and constraint logs make blockers visible, assigned, and tracked until closure so that intervention happens earlier.

A structured Change Order / Variation workflow also helps bring control to project changes. It captures what is changing and why, which areas and plans/specifications are impacted, the time and cost impact, the approval authority, and the final decision. Digitally, this creates a clear history from request to review to approval to implementation, reducing confusion and protecting commercial position.

Late approvals, incomplete documentation, and weak delivery checks often become downstream defects and replacement delays. Digitising material approvals and delivery inspection records helps ensure only compliant materials enter the works, and issues are identified before they affect installation.

Rework remains one of the biggest threats in construction. Structured QA/QC inspection checklists, defect and snag tracking with verified closure, and commissioning readiness checks help reduce late-stage quality surprises. Instead of quality becoming a handover fire drill, it becomes part of daily execution.

Construction has traditionally been slow to adopt new technologies. As a technology leader working closely with developers and contractors across the region, how do you see leadership mindsets evolving when it comes to embracing digital transformation on construction sites?

Construction has traditionally been slow to adopt new technologies. As a technology leader working closely with developers and contractors across the region, we see leadership mindsets becoming more practical and more execution-focused. The shift is from “Which tool should we buy?” to “What discipline do we need to enforce on site?”

Historically, adoption has been slowed by the fear of slowing site teams down, the difficulty of aligning subcontractors, and the belief that projects are too unique to standardise. What is changing now is the recognition that inconsistent execution controls create higher costs than standardisation, especially when leaders are managing multiple projects with tighter governance and higher scrutiny.

Projects can no longer depend on a few experienced people to hold everything together. Leadership increasingly wants consistent execution across teams and subcontractors, even when site resources change. As a result, there is growing demand for processes that are repeatable, with clear ownership, structured approvals, evidence captured at the point of work, and verified closure.
It is therefore becoming less about “going digital” and more about enforcing reliable workflows. Adoption succeeds when workflows are simple, mobile-friendly, and aligned with daily routines. If tools add effort without clear value, teams will bypass them. That is why template design, including triggers, required fields, and evidence capture, matters as much as the platform itself.

Looking ahead, how do you see technologies like AI, predictive analytics, and automation further transforming construction project management?

Looking ahead, technologies such as AI, predictive analytics, and automation are likely to have the biggest impact when they reduce manual follow-up and help teams act earlier. Their value, however, depends on having structured, consistent project data, which is another reason execution discipline and standardised templates are so foundational. This is becoming even more relevant in the UAE, where the national UAE Strategy for Artificial Intelligence 2031 is aimed at boosting government performance and embedding AI across priority sectors, while Dubai’s Economic Agenda D33 seeks to raise productivity by 50% through digital transformation and innovation.

If inspections, defects, non-conformances, constraints, and approvals are recorded consistently, analytics can identify patterns such as recurring defects by trade, bottlenecks in approval cycles, or increasing safety observations in specific zones. These predictive insights allow teams to intervene earlier, before delays or rework begin to escalate.

Automation can further improve project management by routing approvals to the right roles, escalating overdue inspections, generating reports from structured records, and triggering corrective actions based on inspection outcomes. This reduces administrative overhead and improves consistency without asking teams to do more.

The ability to quickly find the right record when it is needed is a common challenge. AI can help teams locate RFIs, approvals, and inspection records for a specific location, summarise change history, and highlight what is open versus closed. This supports faster decision-making and reduces ambiguity across stakeholders.

The key point is that AI accelerates teams that already have disciplined workflows and reliable data. Without that foundation, its value remains limited.

In this sense, digital transformation is reshaping construction execution in Dubai by strengthening clear approvals, verified inspections, controlled change, and traceable records linked to objective evidence. The Construction Site Templates Playbook was developed to help teams standardise these control points and apply them consistently, so projects can reduce ambiguity, improve compliance confidence, and deliver with greater predictability across construction and real estate portfolios.

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