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Every moment spent is nothing short of extraordinary

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Integrator Media had an exclusive interview with Hany Ahmed, General Manager, DoubleTree by Hilton – Business Bay

Quote: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” -Jack Welch.

How do Hilton’s global initiatives and values reflect in the day-to-day operations and culture at DoubleTree Dubai – Business Bay?

At DoubleTree by Hilton, we epitomize the essence of warm hospitality and exceptional service, seamlessly integrating Hilton’s global initiatives and values into our day-to-day operations and culture at DoubleTree Dubai – Business Bay.

From the instant guests arrive, they are welcomed with our signature warm DoubleTree chocolate chip cookie, a delightful gesture that symbolizes our dedication to providing a heartfelt welcome and creating memorable experiences. This simple yet heartfelt gesture brings a smile to guests’ faces, offering comfort and nostalgia akin to cherished childhood memories of homemade treats.

Hilton’s global initiatives, including Travel with Purpose, the Hilton Honors loyalty program, and our Commitment to Sustainability through Hilton’s Environmental, Social, and Governance (ESG) program, are seamlessly integrated into our operations at DoubleTree Dubai – Business Bay. For instance, pioneering initiatives such as installing solar panels and eliminating plastic and bottled water demonstrate our commitment to environmental stewardship and responsible hospitality, in line with our pledge to reduce carbon emissions by 50% by 2025.

In essence, at DoubleTree by Hilton, we endeavor to create an atmosphere of genuine care and connection, where every guest is welcomed with open arms, and every interaction leaves a lasting impression.

In light of the global shifts in travel and hospitality, what adaptations have you found most crucial in maintaining high standards of service?

In response to the evolving landscape of travel and hospitality, DoubleTree by Hilton Business Bay in Dubai has implemented several crucial adaptations to uphold our commitment to exceptional service while prioritizing guest safety and satisfaction.

We’ve invested in upgrading our hotel facilities with the renovation of our gym with state-of-the-art equipment, and to provide diverse and memorable experiences for our guests. With the diverse guests we receive, we have introduced new F&B offerings including a modern Indian resto-bar launched in 2022 and thematic nights like Malaysian Nights, Fresh Catch Night in My Square, and Sunday Brunch, Sip n Paint in Republic.

We’ve also introduced contactless check-in and checkout options, as well as digital key technology, to enhance convenience and efficiency while prioritizing guest well-being. For business travelers, and official meetings, we offer advanced audio/visual setup with our hybrid meeting setups.

In essence, at DoubleTree by Hilton Business Bay, we remain dedicated to providing unparalleled service and memorable experiences for our guests, adapting to global shifts in travel and hospitality while upholding the values that define our brand.

How does DoubleTree blend Dubai’s rich culture with modern hospitality?

At DoubleTree by Hilton Business Bay in Dubai, we ingeniously blend the city’s rich cultural tapestry with modern hospitality, creating an unforgettable experience for our guests. Dubai’s vibrant culture is a fusion of tradition and innovation, a concept we wholeheartedly embrace. As the sole hotel within Bay Square, our exterior architecture seamlessly integrates with the area’s distinctive design, reflecting Dubai’s dynamic essence.

Our design concept draws inspiration from the Oud, a traditional Arabic musical instrument. This motif echoes throughout the hotel, from the lobby to the rooms and meeting spaces, with elements such as colors and architectural details evoking the essence of this cherished instrument. Upon arrival, guests are greeted with authentic Arabic hospitality, symbolized by our traditional offering of dates and Arabic coffee. This gesture serves as a heartfelt welcome, immersing guests in the cultural fabric of Dubai from the moment they step foot in our hotel. The aroma of Arabic perfume further enhances the sensory experience, evoking the ambiance of traditional Arabian homes.

How does DoubleTree make a big hotel feel personal for each guest?

At DoubleTree by Hilton Business Bay, we cater to a diverse array of guests, including business travelers, meeting planners, leisure travelers, and families seeking to explore Dubai’s attractions. Situated at a prime location in the heart of Dubai’s bustling hub, we anticipate and meet the unique needs of each guest, offering seamless experiences such as paperless check-in and engaging interactions to ensure their stay is exactly what they desire. Despite being a medium-sized hotel with 238 rooms, our commitment to personalized service is unwavering. We prioritize making every guest feel personally cared for, valued, and respected through various tailored strategies.

Feedback is crucial to us; we actively seek input during their stay to continually enhance our services. Whether guests seek control over their schedule, assistance with event planning, or simply want to enjoy family moments, we tailor our offerings accordingly. Our dedicated team collaborates closely to curate personalized experiences, including excursions and family-friendly amenities, ensuring every stay is unforgettable.

Above all, we embrace empathy and understanding in hospitality. Our team members are trained to attentively listen to guests’ needs and concerns, responding with genuine care and compassion. By fostering a culture of empathy, we ensure that every guest feels seen, heard, and valued throughout their stay, leaving them with meaningful and memorable experiences that resonate long after they depart.

What’s the one word you hope guests use to describe their stay at DoubleTree, and why?

Best. Why? Because it encapsulates everything we aim to achieve during their stay. From the moment they step through our doors, our team, driven by Hilton values and professionalism, works tirelessly to ensure each guest’s experience surpasses expectations.

Our dedication to providing the best experience means that every interaction is infused with warmth and genuine care, making our guests feel like part of the Hilton family. This sense of belonging extends to every aspect of their stay, from the comfort of their rooms to the delightful culinary offerings at our restaurants.

At DoubleTree Business Bay, we believe that the true measure of a successful stay lies in the memories it leaves behind. We want our guests to depart with a sense of fulfillment, eager to return and share their unforgettable experiences with others. “Best Stay. Best Team. Best Food. Best Service. Best Trip. Best People. Best Experience. Best Hotel. ” This captures the essence of our commitment to excellence, ensuring that every stay with us is truly exceptional.

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Hospitality

Keeta Drone Launches New Drone Delivery Route Serving Dubai Silicon Oasis Headquarters

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Keeta Drone, the pioneering air delivery company, today announced the launch of a new drone delivery route serving the headquarters office complex at Dubai Silicon Oasis, the special economic zone for knowledge and innovation and a member of the Dubai Integrated Economic Zones Authority (DIEZ). The route brings on-demand aerial delivery to professionals working within the complex and expands the range of food and beverage brands that can be ordered through Keeta Drone.

The route was inaugurated at DSO headquarters, attended by representatives from Dubai Integrated Economic Zones Authority (DIEZ), Dubai Silicon Oasis (DSO), and Keeta Drone. The new route builds on Keeta Drone’s established presence in Dubai Silicon Oasis, where its operations already serve RIT– Dubai University and residential communities. Through extending the network to the DSO headquarters complex, the company is introducing aerial delivery services into a commercial workplace environment, expanding the range of locations and customer segments served by its operations.

Badr Buhannad, Director General of Dubai Silicon Oasis, said: “Keeta Drone’s expansion to the Dubai Silicon Oasis headquarters reflects the growing role of innovative technologies in shaping more connected and efficient urban environments. As the special economic zone for knowledge and innovation, Dubai Silicon Oasis continues to support Dubai’s ambition to build a knowledge-driven, innovation-led economy in line with the objectives of the Dubai Economic Agenda D33.”

“This route creates a new scenario in which employees in an office complex experience air deliveries right within their own compound,” said Junwei Yang, General Manager, Keeta Drone. “Bringing the service to DSO HQ is a new feather in Keeta Drone’s cap, expanding access with a new location by adding new community segments to our portfolio.”

Enhancing Workplace Convenience Through Urban Air Mobility

More than 1,000 professionals working within the DSO headquarters commercial complex can now order from participating F&B brands, including Costa Coffee, Bazooka, Tortilla, We Asian, Shawarmary, Chicking, JJ Chicken, Starbucks, Raju Omlet, among others. Orders are delivered to a designated landing and collection point within the complex, allowing employees to access participating outlets without leaving the premises. The service operates daily from 09:00 AM to 9:00 PM, with operations approved by the Dubai Civil Aviation Authority (DCAA).

Expanding Access to New Communities and Customer Segments

The new route builds on Keeta Drone’s established presence in the area, complementing its existing delivery points near the lockers located in DSO at RIT Dubai University Campus and the Emirates Airline residential towers, as well as service locations in Nad Al Sheba Grand Mosque and Dubai Land. Operating in the area for more than a year, Keeta Drone continues to expand its network across university, residential and neighbouring communities, extending the reach of its drone delivery services to new locations and customer segments. Keeta Drone has completed more than one million drone deliveries globally, reflecting the scale and reliability of its operations. The milestone highlights the company’s continued efforts to expand drone-enabled logistics services and introduce new delivery use cases across different environments and communities.

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Hospitality

This UAE National Day, Put Local on the Menu: The Emirati Founder Reimagining Dates and Camel Milk

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As the UAE prepares to celebrate its 55th National Day, it’s time to recognise not only the country’s heritage, but also the homegrown entrepreneurs finding new ways to carry it forward. For young Emirati entrepreneur Rashid Gargash, that means looking at familiar ingredients through a contemporary lens and exploring how they can become part of the way people eat today.

Rashid’s journey began with research into food security and sustainable nutrition in the Middle East. His work examined the region’s agricultural realities, including desalination, groundwater challenges and available food resources. Along the way, dates and camel milk stood out as ingredients with deep connections to the UAE’s food heritage and potential for new applications.

Working alongside food scientists and researchers, Rashid explored how these ingredients could be developed into a nutritious, convenient product suited to contemporary lifestyles. The process eventually led to Rashtions, a UAE-made snack brand that combines dates, camel milk and ghee across a range of protein-rich snacks.

The range includes Date Original, Date Truffle, Cocoa Truffle and Brazilian Coffee Truffle, with products providing up to 20 grams of protein per 80-gram serving. They are made without added sugar, preservatives or artificial sweeteners.

“Rashtions began with a broader question about food security and how we could better understand and utilise the resources available in our region,” said Rashid Gargash, Founder of Rashtions. “Dates and camel milk have long been part of the UAE’s food story, and I wanted to explore how familiar ingredients could be approached through research and innovation to create something relevant to the way people eat today.”

For Rashid, the journey has also reinforced a wider lesson about entrepreneurship: innovation does not always mean starting from scratch. It can begin by looking more closely at what already exists, questioning how it is used and finding new ways to make it relevant. In the food sector, that means considering not only nutritional value, but also taste, convenience and whether a product fits into people’s everyday lives.

As the 55th UAE National Day approaches, Rashid believes supporting homegrown businesses is one way consumers can contribute to the next chapter of the UAE’s entrepreneurial story. Choosing UAE-founded brands and products made in the country can help bring greater visibility to the people developing local ideas into businesses, while demonstrating that heritage and modern innovation can work together.

Rashtions is available through ADNOC and Emarat service stations, Deliveroo and Noon, as well as directly through the brand’s website, with delivery available across the UAE.

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From the French Riviera to Abu Dhabi: La Môme Makes Its Grand Debut with an Exclusive Four-Day Race Weekend Takeover

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This December, the French Riviera comes to Yas Marina as La Môme makes its Abu Dhabi debut, in partnership with Sunset Hospitality Group, with an exclusive four-day takeover during race weekend. From 3 to 6 December 2026, the celebrated Cannes-born restaurant brings its signature mix of exceptional Mediterranean cuisine, Riviera glamour, and lively entertainment to the capital, creating a sophisticated yet vibrant setting for race-weekend dining and celebrations, minutes from the circuit.

With an established presence at the Monaco Grand Prix, where La Môme Monte-Carlo hosts a rooftop dining and hospitality experience overlooking the famous race circuit, the brand has a longstanding connection to the glamour and excitement of international motor racing. Now, La Môme brings that same spirit to Abu Dhabi, offering a sophisticated setting for long lunches, elegant dinners, and lively evenings.

At the table, La Môme’s approach is generous, expressive, and unmistakably Mediterranean. The menu celebrates quality ingredients and balanced flavours, with starters such as Artichoke Salad and Wagyu Carpaccio with Black Truffle, alongside a refined selection of Oysters and Caviar. Signature pastas and main courses include Tagliolini with King Prawns, Rigatoni with Truffle, and Japanese A5 Wagyu Sirloin.

In the evenings, Sounds of Riviera, a roaming live band from the French Riviera, will move through the restaurant performing French and Italian classics alongside international favourites. Daily DJ sets will move from laid-back Dolce Vita sounds to late-night house music.

Guided by L’Art de Recevoir signé La Môme, the French art of hospitality, the team ensures thoughtful, personalised service, genuine warmth, and attention to detail. Guests are made to feel equally at ease whether enjoying a leisurely afternoon at the table or celebrating late into the evening.

Daily lunch is served from 12PM to 7PM, followed by dinner from 7PM onwards. While guests can dine à la carte on Thursday, 3 December, minimum spends apply from Friday, 4 December to Sunday, 6 December:

  • Indoor Dining: AED 500 per person for lunch; AED 1,000 per person for dinner | Terrace Dining: AED 650 per person for lunch; AED 1,200 per person for dinner.

With its combination of refined dining, a vibrant atmosphere, and a prime Yas Marina location, the takeover promises to be a highlight on the city’s social calendar and an essential stop for race-weekend gatherings.

Full prepayment is required to confirm reservations. Cancellations made at least 48 hours in advance are eligible for a full refund, while cancellations within 48 hours are non-refundable. Walk-ins are welcome, subject to availability and the applicable minimum spend.

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