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Norton Research raises concerns over threats to smart devices

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Recent global research from Norton by Symantec reveals one-third of UAE consumers have smart home devices, and an overwhelming majority of them (86 percent) find they simplify their life. However, while they welcome the added convenience Internet-connected thermostats, TVs, gaming consoles and baby monitors offer, consumers’ lax security habits and overconfidence in connected devices are leaving them vulnerable.

The research by Symantec found that an unsecured Internet of Things (IoT) device is attacked within two minutes once connected to the Internet. According to the Norton Cyber Security Insights Report, a survey of nearly 21,000 consumers globally, including 883 in the UAE, people are beginning to recognise that with each connected device purchase, a new avenue opens for hackers to launch attacks in their home.

One in two (50 percent) believe that as connected home devices become more popular, hackers will start targeting them more often. More than half (55 percent) believe it’s more likely someone could gain unauthorised access to their connected home device than to their physical home. A whopping 64 percent believe connected home devices provide hackers new ways to steal their personal information

Yet despite acknowledging the security risks that come with the smart home, device vulnerabilities and poor consumer security habits are increasingly acting as an easy on-ramp for hackers to access them.

One in 10 connected home device users in the UAE don’t have any protective measures in place for their devices. One in six (18 percent) admit their Wi-Fi network is not password protected. One in five (19 percent) do not change the default password when setting up their Wi-Fi network. Half (49 percent) admit they don’t know how to set-up a secure home Wi-Fi network or router and more than half don’t know how to keep its software up-to-date (70 percent). More than half (58 percent) of consumers surveyed don’t believe there are enough connected device users for them to be a worthwhile target for hackers. Further, more than two-thirds (68 percent) of consumers said they believe connected home devices were designed with online security in mind. However, Symantec researchers identified security vulnerabilities in 50 different connected home devices ranging from smart thermostats to smart hubs that could make the devices easy targets for attacks.

“There have been an array of high-profile attacks in recent months demonstrating how cybercriminals are taking advantage of poor device security to hijack consumers’ home networks, spread malware and launch botnet attacks unbeknownst to their device owners,” said Tamim Taufiq, Head of Norton Middle East. “While smart devices may offer some notable benefits and convenience, there are also risks associated. Just as hackers learned to benefit from targeting social media and financial accounts, they are on their way to learning how access to connected home devices can be lucrative.”

Symantec recommends some tips on how to keep home networks and connected devices safe:
• Review/research the reputation, capabilities and security features of a smart device before purchase.
• Set-up and/or change the default login and password information on your router and all the devices connected to your home network. Most importantly, always use strong and unique passwords for your router, smart devices and your Wi-Fi network(s).
• Use a strong encryption method when setting up Wi-Fi network access (WPA).
• Consider disabling features and services you do not use or are not required.
• Modify the default privacy and security settings of your smart devices according to your needs.
• Consider turning off or disabling your smart devices and home network when not in use.
• Review the settings of voice-activated features and commands for potential privacy risks and change them according to your needs.
• Disable Universal Plug and Play (UPnP) on routers unless absolutely necessary.
• Consider using wired connections instead of a Wi-Fi connection where possible.
• Regularly check manufacturers’ websites for software updates and patches.
• Exercise caution when sharing sensitive information, such as your Wi-Fi password, with others. Consider setting up a specific network for guest use.
• Don’t use your real name when “naming” your device and Wi-Fi network.
• Consider the hidden costs of “free” services and products.
• Use security software if it is available.

Recent incidents involving home-connected devices include the massive Mirai botnet cyberattack in October 2016 from common smart household items, which took major websites down across the globe. There was also an attack that allowed anyone on the internet to watch live footage of thousands of home webcams and baby monitors, as well as cases where people modified the thermostat of their ex-spouse or disabled security locks. There have also been reports of people taking control of home automation systems belonging to others.

The US Federal Trade Commission settled a case against a firm that makes Internet-enabled security cameras and baby monitors. The FTC said that the cameras had been marketed as secure when, in fact, “the cameras had faulty software that left them open to online viewing, and in some instances listening, by anyone with the cameras’ Internet address,” the FTC said. “As a result of this failure, hundreds of consumers’ private camera feeds were made public on the Internet”.

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Gold’s Rising Appeal in the UAE Amidst Global Economic Shifts

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James Campion, Popular Investor at eToro said, “Gold’s rally could be just beginning as it is an asset well positioned for almost any eventuality. It provides significant protection to a US Federal Reserve policy error, and hedges if inflation rises, and performs well if rates fall in the coming months.

“In the current global climate of heightened geopolitical risks, gold is not just a safe haven but a strategic asset. With central banks, including those in the Middle East, led by Qatar and Turkey, increasing their gold reserves significantly above average in the last two years, it is clear there is a concerted shift towards the asset.

“The dynamic of the gold market in Dubai reflects a broader trend where investors are increasingly looking to diversify their portfolios. The majority of investors remain historically underweight in gold, holding less than 1% of their portfolios in the metal, against a traditional recommendation of 5%. This trend comes at a time when the market volatility index (VIX) is hovering around a four-year low, suggesting a period of market complacency that could lead to increased volatility and further drive investors towards gold.

“Given the increased accessibility through online platforms to the GLD ETF and the ongoing economic indicators, we foresee a continued rise in gold investment globally and for some time, this could be the beginning of a gold super cycle.”

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ServiceNow acquires Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform

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ServiceNow VP

ServiceNow has announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform. Raytion’s industry‑leading information retrieval technology will enable unified real‑time access to business‑critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform.

The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organizations can take control of highly distributed, diverse, and dynamic information. With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located. Raytion’s technology will integrate secure access to information from enterprise data sources and allow ServiceNow’s AI Search to provide users with an industry‑leading, intelligent search experience and the information they need, all from a single-entry point. This includes data within ServiceNow and from third‑party systems.

“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations,” said Jon Sigler, senior vice president, Platform and AI, at ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone—employees, customers, and agents—get the answers they need, when they need them.”

Raytion’s GenAI‑powered search and knowledge management capabilities allow for cross‑enterprise data integration, pulling from the full universe of enterprise knowledge that exists in various knowledge repositories, rather than a subset. When combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to now providing users with more comprehensive, relevant search results in one centralized location, helping boost self‑service and case deflection. ServiceNow’s single data model – which seamlessly integrates people, services, and systems to empower AI capabilities – takes this even further, enabling a more personalized experience for users, drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs. 

“Enriching GenAI with the specific up‑to‑date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” said Valentin Richter, founder and CEO of Raytion. “The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business‑critical information with intelligent GenAI‑powered search and reliable data retrieval, all in one place.”

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Proofpoint warns of ticket scams as phony Paris Olympic Games 2024 sites proliferate

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Leading cybersecurity provider Proofpoint recently identified a fraudulent website purporting to sell tickets to the Paris 2024 Summer Olympic Games. The website “paris24tickets[.]com” claimed to be a “secondary marketplace for sports and live events tickets.” It was notably listed as the second sponsored search result on Google, after the official website, when searching for “Paris 2024 tickets” and related searches. Proofpoint confirmed with official sources in France that the site was fraudulent. Proofpoint’s Takedown Team worked with the registrar to suspend the domain quickly after its initial discovery.

Emile Abou Saleh, Senior Regional Director, Middle East, Turkey, and Africa at Proofpoint, said: “The buzz around mega-events like the Paris Olympics creates a feeding frenzy for cybercriminals. They exploit this excitement with social engineering – a sophisticated psychological manipulation tactic – effectively playing people, not technology. These same tactics fuel Business Email Compromise attacks, where they steal credentials, data, and money. Proofpoint’s 2024 State of the Phish report reveals a staggering 19% increase in BEC attacks last year. For fans in the Middle East, where social engineering is a dominant cybercrime weapon, remember to be vigilant and only trust verified sources. Don’t let your Olympic dreams turn into a security nightmare.”

The site that Proofpoint’s Takedown Team got suspended was sadly just one of many. According to the French Gendarmerie Nationale, their efforts in collaboration with Olympics partners have identified 338 fraudulent Olympics ticketing websites. Of these, 51 have been shut down, with 140 receiving formal notices from law enforcement.

On the website identified by Proofpoint researchers, the homepage listed many Olympic events, and if the user clicked on one of the sports icons, they were taken to a ticketing page that allowed the user to select tickets and provide payment data. The site also appeared to allow users to establish accounts to buy and sell tickets. 

The website design appeared similar to other well-known ticketing sites visitors would be familiar with, increasing the site’s perceived legitimacy.  

It is likely the threat actors managing this website were trying to steal money from people attempting to buy or sell Olympics tickets. It’s possible the site also collected personal information from people attempting to purchase tickets including names, contact information like email and mailing addresses and phone numbers, and credit card details.

The domain is believed to have been primarily distributed via ads in search results. While not observed in widespread email campaigns, the domain was observed in a small number of emails. In some cases, the bad actor sent emails claiming to provide “discounts” on tickets possibly of interest to the recipient. While researchers cannot confirm how the actor obtained the targets’ emails, it is possible the users included their email addresses when they signed up to the website or attempted to purchase tickets.  

Fraudsters will always capitalize on current events, and the Olympic Games is no exception. Unsuspecting users likely clicked on the website because it appeared to be a legitimate entity that specialized in the sale of Olympic tickets.  The website’s placement on the search engine under the official Paris Olympics ticket site could have further added to its legitimacy, convincing users that they were an authorized and safe source. While this specific domain should no longer be active, we expect other bad actors to take advantage of the event and create new fraudulent Olympics-related websites.

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