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Cirium Leads Aviation’s Digital Transformation

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2 years ago

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airlines digital tech aviation

Integrator Media had an exclusive interview with Jez Bowen, CEO, Cirium

With Cirium positioned as the world’s most trusted source of aviation analytics, could you share the vision of the company? 

Our vision at Cirium is to drive the digital transformation of the aviation industry. We are dedicated to ensuring that vital data is accessible precisely when, where, and how it’s needed, empowering the industry to make smart, informed decisions. By doing so, we aim to strengthen the industry, enhance profitability, and secure its long-term success. Ultimately, we aspire to power every decision connected to aviation, making it more efficient and innovative.

Cirium handles enormous volumes of data, from tracking over 35 million flights per year to managing $300 billion worth of ticket pricing data. How do you ensure the accuracy and reliability of such vast data?

First and foremost, our data sources are excellent — the best in the world — and so is our team’s ability to ingest massive volumes of data. We have more than 600 data sources, ranging from government databases to tracking individual aircraft movements second by second during the day. There’s no single better font of data than Cirium. Nothing goes into our systems without highly sophisticated verification and standardization processes developed over the years. We are the world’s most trusted source of aviation analytics, so we have to be at the top of our game, and fortunately, our teams worldwide are focused on that work every day.

Could you discuss any recent technological innovations within Cirium that you find particularly exciting? 

We are pleased with our newest innovation, called Emerald Sky. Emerald Sky represents a ground-breaking integration of data, analytics, and innovative methodology, delivering unparalleled precision in measuring aircraft and flight CO2 emissions. It offers a precise and comprehensive perspective on aircraft and flight CO2 emissions and fuel consumption for every flight and aircraft. The tools consider essential factors such as aircraft model, engine types, age, flight duration, passenger count, and even cargo capacity, ensuring a comprehensive emissions assessment. By harnessing Emerald Sky, corporate travel buyers, for example, can secure a competitive advantage and contribute to a greener and cleaner future for the industry and their operations.

How do Cirium’s analytics tools help improve the customer experience for airlines and travel companies? 

Airline on-time performance — and by extension, for airports — is the number one driver of customer satisfaction. Cirium is the gold standard for measuring on-time performance. We hold the stopwatch. Every year, our rankings are closely watched in the airline industry. It’s so closely watched because airlines need to balance their high-cost assets of fuel, crew, and equipment with their daily schedule. Any airline can be on time if they “pad” their schedule —but that’s not what airlines do. They’ve got it down to an art form, ensuring they depart on time. Getting the aircraft out on time makes for happy customers and sets a simple benchmark to assess against — did the plane leave within 15 minutes of its scheduled departure time? — but very, very difficult to achieve in practice.

The aviation and travel industries face constant changes and challenges. How has Cirium ensures that it provides valuable insights during such emergency situations?

We have some experience. Consider the COVID pandemic, which impacted every single one of our valued clients somehow. It turned out that they needed our insight more than ever to analyze — from the data itself — how to address key questions related to fleets, schedules, financing and fares. Data-driven companies tend to be able to pick and choose the data they need to inform decisions at that moment. With data, you can dive deep into it or zoom out to see the whole story. Most of our clients appreciated that no matter the crisis, the data is accessible to help decision-making. 

What are some of the emerging trends that you believe will significantly influence the aviation and travel sectors in the coming years?

The biggest trend I see over the coming years is the race to attempt to replace our petrochemicals for aircraft. Be it battery power and lithium, or sustainable aviation fuel, it is a race albeit proceeding relatively slowly. Battery power is not sufficiently energy-dense compared to its weight, and sustainable aviation fuel has major critics in the industry related to the supply and costs of such fuel. Nevertheless, that is the biggest emerging trend in the industry. At the same time, there is a tight supply of aircraft and pilots, coupled with an almost insatiable demand for travel by the flying public. Airlines will extend the life of their aircraft assets. At the same time, they wait patiently — and sometimes impatiently — for equipment manufacturers to deliver aircraft as quickly as they can, meeting all regulatory and safety requirements. All the while, passenger demand will increase.

What has been your most rewarding experience as a CEO at Cirium?

Airline on-time performance — and by extension, for airports — is the number one driver of customer satisfaction. Cirium is the gold standard for measuring on-time performance. We hold the stopwatch, and every year, our rankings are closely watched in the airline industry. We divide our rankings by region and have a global winner. Shortly after the new year, I present an award to the winning airlines globally. This past year, Avianca, based in Colombia, won globally. We also present an award — the Platinum Award — to an airline that goes above and beyond on operational performance. For the past three years, that has been Delta Air Lines. In each case, I was pleased to present the awards to the CEOs and their teams in person. Airlines now compete to have the Cirium logo on their aircraft; it’s a real honor for us that they consider Cirium a seal of approval. The award ceremonies are a big event for the airlines and their teams, and I’m pleased that Cirium plays such an essential part of it. It’s a moment of pride for me, for Cirium, the airlines, and their employees. That’s top in my book.

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Hospitality

TWG Tea Unveils the TWG Tea Gallery, Its Largest Flagship and First-Ever TWG Tea Museum at Singapore Changi Airport

Published

3 days ago

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October 8, 2026

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TWG Tea, the finest luxury tea brand in the world, unveils its largest global flagship, TWG Tea Gallery, at Singapore Changi Airport Terminal 3, marking a significant milestone in the brand’s international growth. Welcoming travellers around the clock, the TWG Tea Gallery is strategically located within one of the world’s leading aviation hubs, underscoring TWG Tea’s continued investment in travel retail as a key pillar of its global expansion strategy. Spanning 2,700 square feet beneath a soaring 23-foot-high ceiling, the new flagship represents the brand’s most ambitious retail expression to date, setting a new benchmark for luxury tea in the global travel retail landscape.

Envisioned as an immersive expression of TWG Tea’s craftsmanship and savoir-faire, this destination invites discerning travellers into a luminous world where rare harvests, exquisite blends and timeless rituals converge. Its landmark TWG Tea Museum showcases more than 170 antique tea wares and over 50 antique Russian samovars from the 17th to 20th centuries, personally curated by the brand over the past 15 years from around the world. TWG Tea Gallery also introduces a selection of exclusive creations, including the Grand Voyage Tea from the Grand Mode Tea Collection, the Singapore Surprise Gift Set, and specially created tea-infused macarons, ice cream and sorbet.

Bringing together the Tea Boutique, curated tea accessories, bespoke gifting and a Takeaway experience, this flagship also introduces Singapore’s only Tea-Infused Ice Cream & Sorbet concept, designed for travellers on the go. An impressive tea wall displaying more than 1,200 tea tins anchors the space, transforming the space into a compelling new expression of TWG Tea for today’s global traveller.

“The TWG Tea Gallery represents the most definitive expression of TWG Tea to date. More than a Tea Boutique, the flagship brings the past, present and future of tea into one immersive experience, celebrating the stories, traditions and artistry that have shaped tea over the centuries, brought to life through its landmark TWG Tea Museum. Singapore has remained central to TWG Tea since its founding, and we are honoured to present our largest global flagship at Changi Airport, an icon of aviation excellence and an extraordinary platform to bring the world of TWG Tea to travellers from around the world.”
—Taha Bouqdib, President & CEO of V3 Gourmet and Co-Founder of TWG Tea

“Changi Airport is proud to be home to TWG Tea’s largest flagship store in the world and its first-ever TWG Tea Museum. As one of Singapore’s most recognised brands, TWG Tea offers travellers a uniquely Singapore experience. Together with TWG Tea, we are delighted to introduce a collection of exclusives created specially for Changi Airport, including Singapore’s only tea-infused ice cream and sorbet concept. This new flagship transforms a retail visit into an immersive journey through the heritage, artistry and culture of tea, reflecting the innovation and hospitality that define both TWG Tea and Changi.”
— Hung Jean, Managing Director of Airside Concessions at Changi Airport Group

A Voyage Through Design

This location within Changi Airport was chosen to house TWG Tea Museum to form a defining part of the flagship experience, showcasing more than 170 antique tea wares and decorative objects spanning cultures and eras. The collection offers a compelling window into the artistry and cultures that have shaped tea over the centuries, adding a rich traditional dimension to the contemporary travel retail experience.

Among its highlights are Yixing clay teapots, traditionally marked by their makers and prized for their craftsmanship and provenance, alongside Chinese and Western tea wares tracing evolving traditions of form and decoration from the 18th century to the present day. Blue-and-white ceramics shaped by Chinese-Islamic artistic exchange sit alongside porcelain once prized in Europe as “white gold,” revealing the movement of ideas and aesthetics across cultures through the rituals of tea.

The collection also includes more than 50 antique samovars from Russia, with notable 19th- and early-20th-century examples from the celebrated workshops of Tula and beyond. Works by makers such as the Batashev and Shemarin brothers bear distinctive hallmarks attesting to their provenance and craftsmanship, offering a further perspective on the decorative traditions surrounding tea.

This dialogue between cultures continues in the flagship’s design, crowned by a hand-painted ceiling depicting a luminous world tea map. As its defining architectural feature, the composition traces the global journey of tea through intricate motifs and rich colour, extending the museum’s narrative of cultural exchange into the contemporary setting of Changi Airport Terminal 3.

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Hospitality

MI AMOR: ORILLA INTRODUCES A NEW WEEKLY LADIES’ NIGHT IN JVT

Published

3 days ago

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October 8, 2026

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Orilla is turning Wednesday nights into an occasion with the launch of Mi Amor, a new weekly ladies’ night bringing together free-flowing drinks, live entertainment and an elevated late-night atmosphere at the restaurant’s rooftop setting in Jumeirah Village Triangle.

Launching on Wednesday, 7 October from 7:00pm onwards, Mi Amor invites ladies to dress up, gather their favorite people and settle into an evening designed around good energy, flowing drinks and memorable moments.

Set on the 27th floor of Hotel Local, Orilla provides the backdrop for the new weekly ritual, combining panoramic surroundings with the restaurant’s lively Latin-inspired atmosphere. For the launch evening, guests can expect free-flowing drinks for ladies, sensational entertainment throughout the night and a room dressed for the occasion.

More than simply a midweek drinks offer, Mi Amor is designed as an opportunity to make Wednesday feel like the start of the weekend. From the first cocktail to the final song, the evening brings together music, entertainment and an upbeat social atmosphere for groups of friends looking to make the most of their night.

The launch will set the tone for what guests can expect from Mi Amor as it becomes a regular fixture at Orilla — a night built around celebration, connection and a little indulgence.

Mi Amor Ladies’ Night launches on Wednesday, 7 October, from 7:00pm onwards, with free-flowing drinks available for ladies and entertainment throughout the evening.

Event Details

  • What: Mi Amor Ladies’ Night | When: Every Wednesday, launching 7 October 2026 | Time: From 7:00pm onwards | Where: Orilla, 27th Floor, Hotel Local, Jumeirah Village Triangle, Dubai | Ladies’ Offer: Free-flowing drinks | Entertainment: Throughout the evening | Reservations: +971 4 575 2986 / +971 55 104 7521 | Email: reservation@orillarestaurant.com
  • Limited tables are available. Guests are encouraged to reserve in advance and join Orilla for the first taste of Mi Amor. 
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Hospitality

From AMAYA to MYA: Dubai Mall Dining Destination Refines Its Global Identity

Published

3 days ago

on

October 8, 2026

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AMAYA is now MYA. As the brand expands its regional and international presence, a unified name gives every location one voice and every guest one clear promise. MYA supports consistency across its growing portfolio of destinations while preserving the energy, hospitality and attention to detail established in Dubai.

The Dubai-born dining and lifestyle brand has refined its name as part of its continued growth: one concise name that can be recognized, remembered and expressed with equal confidence in every market. MYA is shorter by design, creating greater clarity across destinations, partnerships, communications and digital platforms.

The refinement is precise. MYA carries forward the same founder and leadership, the same team, the same concept, the same culinary direction, the same standards and the same distinctive guest experience. Everything that earned the trust of AMAYA’s guests remains at the heart of MYA.

“Strong brands grow through clarity, consistency and trust. MYA gives the name we have built a sharper global expression. Our people, standards and guest experience remain exactly the same. One name. One vision. One uncompromising standard, built in Dubai and continuing forward as MYA.”               

–  Murat Tutuncu and Moe Ezzat  | Founders & CEO, MYA

MYA’s purpose is clear – to give the established Dubai-born hospitality brand a shorter and more consistent name as it grows across destinations. The shorter name increases recognition, the unified name strengthens consistency, and the same standards give the brand the foundation to grow confidently across cultures and geographies.

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