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Beyond the Helpdesk: How HP’s Workforce Experience Platform Makes IT Strategic Again

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A front-angle shot an HP Dual-Monitor PC Setup

In today’s digital-first workplaces, CIOs are being asked to do more than just keep systems running. They’re expected to drive business outcomes by boosting productivity, managing costs, and improving the employee experience. But with hybrid environments, fragmented fleets, and rising expectations, most IT teams remain stuck in reactive mode.

HP’s Workforce Experience Platform (WXP) is built to change that.

WXP is an AI-powered digital employee experience platform that gives IT complete visibility and control across their entire endpoint environment. That includes PCs, printers, collaboration tools, and third-party devices. It helps IT teams move from fixing problems to anticipating them, delivering the kind of insight needed to improve performance and satisfaction at scale.

A Single Platform with Real-Time Insight

WXP brings together telemetry from millions of devices and surfaces critical issues before they disrupt users. Instead of relying on multiple tools or waiting for support tickets to flag problems, IT teams can intervene early and deliver smoother experiences across the board. The platform integrates into existing environments and supports the growing demands of hybrid work, all from a single pane of glass. Now available to organisations across the UAE and Saudi Arabia, WXP empowers regional IT leaders to bring this transformation to life – shifting IT from reactive support to strategic enabler.

Better Experiences Start with Proactive IT

Friction from lagging devices, slow logins, or recurring technical glitches can eat into employee productivity. HP’s research shows that these small disruptions, left unaddressed, can add up to a significant loss in time and focus.

WXP helps reduce those roadblocks. With built-in analytics and automation, it enables IT to fix issues faster or even prevent them altogether. Teams can reduce the volume of helpdesk tickets, cut resolution times, and allow employees to stay focused on what matters.

Listening to Employees, Not Just Systems

WXP doesn’t just measure device performance. It listens to employee feedback through AI-powered sentiment analysis. It helps IT understand how people feel about the tools they use, surfacing themes like recurring frustration or satisfaction trends across teams and regions. With built-in survey tools and dashboards, IT can respond to real needs in real time.

Smarter Investments, Sustainable Outcomes

Instead of replacing hardware on fixed timelines, WXP supports usage- and persona-based refresh strategies. This approach helps IT teams make smarter purchasing decisions, extend device life, and cut unnecessary spending. It also supports more sustainable IT practices by reducing e-waste and energy use, aligning with broader business goals around environmental responsibility.

Enabling Digital Equity

One of WXP’s core strengths is its ability to deliver consistent experiences to every employee, regardless of location or device. That supports greater digital equity, ensuring remote and on-site employees have access to the same high-quality tools and support. In a time when workforces are more dispersed than ever, that consistency is essential for engagement and retention.

Helping IT Lead the Way

The future of hybrid work demands more from IT – more visibility, more control, and more impact. WXP delivers on all three. It gives IT teams the tools they need to act strategically, not just reactively. With WXP, CIOs can elevate IT from a support function to a core driver of productivity and innovation.

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Cloudera and Mistral Partner to Bring Specialized, Sovereign Intelligence to Enterprise Data

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Cloudera, the only company bringing AI to data anywhere, and Mistral, a global frontier AI lab, today announced a landmark strategic partnership to bring secure, sovereign AI directly to enterprise data wherever it resides.

Cloudera and Mistral will combine Cloudera’s hybrid data and AI platform with Mistral’s sovereign AI models to give enterprises a secure path to build, customize, and run AI using their own private data. The collaboration will enable organizations to bring intelligence directly to their data across cloud, on-premises, edge, sovereign, and air-gapped environments—without requiring sensitive information to leave their control.

For enterprises managing the world’s largest and most sensitive data estates, this approach provides greater control, choice, and flexibility over how and where AI runs. Organizations can run inference privately, customize AI using proprietary data, and deploy AI applications within their existing security and governance boundaries, while gaining greater control over the economics of AI at scale.

“Enterprise AI is entering a new phase where organizations need more than access to powerful models, they need the freedom to unlock specialized intelligence using their data, on their terms,” said Abhas Ricky, Chief Business Officer & GM, Applied AI at Cloudera. “Together with Mistral, we are giving enterprises the ability to run AI where their data lives, customize it with their own intellectual property,  and maintain control over their data, infrastructure, and economics. That combination of intelligence and control is essential to moving AI from experimentation into production.”

Bringing Intelligence to the Data

For enterprises operating in highly regulated and data-intensive industries, moving sensitive or proprietary information to external AI services can introduce regulatory, security, and operational challenges.

Cloudera and Mistral are addressing these challenges by bringing secure, sovereign AI directly to the enterprise data perimeter.

Mistral’s suite of frontier models and tools will be integrated with Cloudera’s hybrid data and AI platform, enabling customers to run their own custom AI models and applications across 30 exabytes of data. Enterprises will have the deployment flexibility across public, private, on-premises, and fully air-gapped environments, while maintaining consistent governance and control over their context.

The partnership will span Mistral’s broad portfolio of frontier AI models and tools, including reasoning, chat, coding, document intelligence, and voice, giving Cloudera customers greater choice in how they apply AI to their enterprise data.

By enabling organizations to run inference within their own environments, the collaboration also gives customers greater flexibility over the economics of AI. Enterprises can choose the deployment model and infrastructure that best fit their workloads rather than depending exclusively on public API consumption models as AI usage scales.

From Private Inference to Proprietary Intelligence

Through the integration of Mistral Forge, a system for enterprises to build frontier-grade AI models grounded in their proprietary knowledge, organizations utilizing Cloudera’s platform will be able to customize and train models against large volumes of private enterprise data within controlled environments. For enterprises with petabytes of proprietary information, this creates an opportunity to transform decades of institutional data and domain expertise into differentiated AI while maintaining ownership and sovereignty over both the data and resulting intelligence.

Developers and practitioners will also be able to securely build AI-powered experiences using private enterprise data within local environments—from conversational access to governed data to AI-assisted software development and agentic workflows—without exposing sensitive business context or intellectual property to external environments.

Cloudera and Mistral also intend to collaborate on the next generation of AI at the edge, bringing increasingly capable inference closer to where enterprise data is created. This will enable organizations to explore intelligent applications across disconnected, latency-sensitive and resource-constrained environments where relying on centralized cloud infrastructure is not practical.

“Our mission is to make frontier AI available to enterprises without requiring them to give up control over their data, infrastructure, or intellectual property,” said Kamal Brar,  SVP of Partnerships and Alliances at Mistral. “Cloudera manages some of the world’s most valuable enterprise data estates, making this partnership a powerful opportunity to bring our technology directly to where that data lives. Together, we can give customers the ability to build AI that reflects their own data and expertise and deploy it securely wherever their business requires.”

Expanding Choice for Enterprise AI

The partnership also expands the Cloudera Enterprise AI Ecosystem, through which Cloudera works with leading AI models, infrastructure, application, and technology providers to give customers flexibility in how they build and deploy enterprise AI.

Mistral adds a significant new dimension to that ecosystem by enabling customers to access and customize its models and AI capabilities directly alongside their governed enterprise data. The partnership reinforces both Cloudera’s and Mistral’s commitment to an open approach to enterprise AI, giving customers choice across models, infrastructure, and deployment environments rather than locking their data or AI strategy into a single technology stack.

The joint Cloudera and Mistral solutions will be available through Cloudera’s enterprise sales team and partner ecosystem, with additional integrations and capabilities rolling out over time.

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New Cequence & EMA Research: 94% of Enterprises Trust Their AI Agents Aren’t Over-Provisioned. Only 33% Actually Enforce It.

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Nearly every enterprise believes its AI agents are properly scoped. Only a third have actually made sure of it.

Today, new research from Cequence Security, the leader in application, API, and agentic AI protection, and Enterprise Management Associates (EMA) found that 94% of enterprise IT and security leaders are confident their AI agents do not have more access than they need, yet only 33% actually provision agents with least-privilege access. The remaining two-thirds run on broad standing permissions that are reviewed periodically, rarely reviewed, or never reviewed at all.

That gap between confidence and practice is already showing up in production, not a theoretical risk, but as incidents enterprises are living with right now. Among the organizations surveyed:

  • 65% have experienced an AI agent take an action outside its intended scope, including 29% with measurable business impact, including data exposure, financial loss, operational disruption, or reputational damage. Another 36% caught a near-miss before it caused damage.
  • Only 32% can detect and contain an out-of-scope agent action within minutes through automated means; 55% need hours and manual steps to respond.
  • In approximately 4% of organizations surveyed, the first sign of trouble came from a customer or outside partner, not an internal system.

The findings point to one clear story. Governance has not kept pace with the speed of agentic AI deployment, and that gap is showing up at every stage of the agent lifecycle, from how agents are provisioned, to how their actions are authorized, to how they are decommissioned once a pilot ends. Other key findings from the report include:

Enterprises Have Moved Past the Pilot Stage

The scale of deployment makes the gap more urgent. 46% of organizations report they are already scaling agentic AI across multiple departments and production workflows, and 79% are running generative and agentic AI simultaneously. Further, more than 92% report an increase in AI and bot-driven traffic targeting customer-facing applications and APIs.

Authorization is Checked at the Wrong Time, Or Not At All

That governance gap extends to how access is enforced in the moment an agent acts. Only 34% of organizations evaluate an AI agent’s authorization at the moment it attempts a specific action. The majority rely on periodic policy reviews or standing permissions set once at provisioning and never revisited, meaning an agent’s access can quietly outlive the task it was originally granted for, and keep working long after anyone signed off on it.

Abandoned Pilots Are Leaving Live Credentials Behind

Additionally, there’s an increasing risk in how enterprises manage agents that don’t make it to production. 31% of agentic AI pilots have been paused indefinitely, discontinued, or abandoned. Many were real deployments with real system access and credentials that were never cleaned up. Every abandoned pilot with live credentials is exposure nobody is actively watching.

External Connectivity Carries the Same Risk

14% of organizations allow AI agents to connect to outside tools and data sources via the Model Context Protocol (MCP) without restriction. Among the majority who do limit those connections to an approved list, fewer than half, just 49%, have a dedicated team actively maintaining and auditing that list on a regular basis.

Christopher M. Steffen, CISSP, CISA, VP of Research at EMA, said: “This research shows enterprises have moved well past experimentation with agentic AI right into production, and governance has not kept pace with that shift. The gap isn’t a lack of awareness; most organizations have policies in place and express real confidence in them. The gap is between what’s written down and what’s enforced when an agent takes an action nobody approved. That disconnect shows up most clearly in how organizations authorize agent actions and monitor them once they’re live, and it’s the reason incidents are happening at a rate the industry hasn’t fully reckoned with.”

Shreyans Mehta, Co-founder and CTO at Cequence, said: “The number that jumped out to me is the 92% being confident in their governance frameworks. Confidence like that is a trap; it’s exactly why organizations stop looking for problems, stop investing in monitoring, and let authorization checks lapse until an incident forces the conversation. This is the exact blind spot Cequence is built to close, giving security teams real-time visibility into what AI agents are actually doing and enforcing authorization at the moment an agent acts, not after the fact.”

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Anomali to Address the Next Phase of AI-Led Cyber Defense at GISEC 2026

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Anomali, the leading global Managed Intelligence and Agentic SOC platform, announced its participation at GISEC Global 2026, taking place through 16-18 September at Dubai Exhibition Centre (DEC), Expo City.

The company’s discussions at GISEC will center on Autonomous SOC with Governed AI, Agentic AI, Actionable Threat Intelligence and Unified Security Data Lake capabilities that are changing the manner in which security teams investigate threats, manage workflows and make decisions.

Samer Jadallah, Vice President, Middle East & Africa at Anomali, will represent the company at GISEC and will focus on the growing impact of AI on both attackers and defenders, emerging shifts in the threat landscape, including the need to counter CEO impersonation attacks as well as key challenges facing modern security teams. He will also highlight AI’s role is helping organizations respond more effectively to evolving threats, Anomali’s commitment to the region and ongoing product innovation and plans to expand adoption of the Anomali platform across global enterprises and government organizations.

A key focus at this year’s event will be the changing nature of cyberattacks. As threat actors promptly adopt AI to scale campaigns and further accelerate attacks, security operations centers (SOC) are under growing pressure to process rising volumes of alerts with limited resources. To help with this, Anomali will demonstrate how AI can support analysts in multiple ways like surfacing higher- value insights, reducing manual effort and enabling quicker, informed responses.

Visitors can find Anomali at Booth E156 and Booth A80.

  • Event: GISEC Global 2026
  • Booths: E156 and A80
  • Location: Dubai Exhibition Centre (DEC), Expo City
  • Dates: 16 th to 18 September 2026
  • Time: 9:00 am to 5:00 pm GST
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