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Inclusive Design Thinking in Commercial Interiors

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Professional portrait of a man in a blue suit with a yellow tie, seated indoors with wooden blinds in the background.

By Charalampos Sarafopoulos, Executive Director, πRism Interiors.

Commercial spaces such as offices, co-working hubs, retail outlets, restaurants and hotels are not just functional – they set the scene for daily human interactions. As an interior designer, I take this into account when working on a project, defining success by aesthetics and efficiency, but also on whether the space makes every individual feel included and valued. This is what we mean by ‘inclusive design thinking’, and it is a powerful and transformative approach.

Beyond Aesthetics

For decades, commercial interiors were designed with a narrow user in mind; the ‘standard’ employee. But in today’s world, there is no such thing as standard. Workplaces are multigenerational environments that welcome people with different abilities, cultural backgrounds, and expectations.

Inclusive design thinking pushes us, as designers, to move beyond surface-level beauty and function. It challenges us to ask: Does this space empower people of all abilities, ages, and identities to feel comfortable, safe, and valued?

Why Inclusivity Matters

Commercial interiors must serve a wide spectrum of people at once, each with unique needs and expectations. In workplaces, this might mean creating spaces where younger employees can thrive in collaborative zones while older staff benefit from ergonomic, quiet areas.

Cultural inclusivity is equally important. Thoughtful features like prayer rooms, gender-neutral restrooms, or clear multilingual signage show respect and sensitivity, making diverse users feel valued.

At its core, inclusivity in commercial interiors is about more than accessibility. It is about dignity, equity, and belonging. When spaces are designed to accommodate a range of people and tasks, they become not just functional environments, but human-centered ones that foster comfort, loyalty, and connection.

Inclusive Design in Practice

When we began the process of designing our new offices, we wanted to take a truly inclusive approach, and so we asked each team to nominate a member to work with us on the “office re-design team”. Seven team members were tasked with speaking with the rest of their teams to gather and compile their feedback. Through this process, we were able to get all kinds of information that we might otherwise have missed: storage space requirements; whether phones and PABX systems were helpful or not; where people eat; chair comfort… The list goes on; my point is that in bringing all this information to bear on our design brief, we were able to create a space that responded to the team’s needs as much as possible. Inclusive design thinking enriched the design process for us, allowing us to:

  • Empathize: Spend time understanding the diverse needs of the people who will use the space. For an office, this may include younger staff who prefer collaborative zones, older employees who need ergonomic seating, and neurodiverse individuals who benefit from quiet pods.

  • Define: Frame challenges in terms of barriers. For example: How might we design a reception area that feels welcoming for both guests/visitors and team members?

  • Ideate: Bring multidisciplinary perspectives, for example consult architects, furniture designers, facility managers, HR teams, and even end-users for ideas.
  • Prototype: Create mock-ups of installations such as workstations, retail displays, or check-in counters that can be tested with different user groups.

  • Test: Measure success by evaluating aesthetics, operational efficiency and inclusivity.

Benefits and Challenges

Office interiors profoundly shape how employees feel and perform. From my experience, inclusive workplaces foster loyalty and morale. Employees who feel supported by their environment, whether through ergonomic furniture, flexible work zones or accessible meeting rooms, are more engaged, productive, and motivated to remain at a company.

However, designing inclusively is not without challenges. Budgets can be tight, timelines demanding, and clients sometimes prioritize aesthetics or branding over inclusivity. But as designers, we hold the responsibility to advocate. We are not just decorators; we are shapers of human experience.

In the many projects that I’ve worked on, I’ve learned that inclusivity often leads to creative breakthroughs. The no-man’s land at the top of the stairs was a real challenge for us during the design process. It had served as a barren waiting area for guests, and an informal divider between two divisions within Al Shirawi. It was a suggestion from a team member that led us to turn that dead space into a coffee bar and breakout area for everyone, including guests. These days, some of the team’s best ideas and concepts come to life in the coffee bar. A design decision made for inclusivity can spark a change in culture. What may seem like an additional cost often pays off in long-term usability and satisfaction.

Looking Ahead

The future of commercial interiors is fluid and dynamic. Hybrid work, smart buildings, and globalized commerce demand spaces that are not only functional and stylish but also adaptable to diverse users. Technologies like voice-activated systems, adjustable lighting apps, and AI-driven spatial analytics can further enhance inclusivity. Yet technology cannot replace empathy.

As designers, our role is to weave inclusivity into every layer of the interior, from circulation planning to furniture details, so that commercial spaces become not just places to transact or work, but places where everyone belongs.

Inclusive design thinking in commercial interiors allows us to create environments that are accessible, flexible, culturally sensitive, and emotionally resonant. By embracing inclusivity, we elevate commercial interiors from functional workplaces or retail destinations to human-centered spaces that empower all who enter.

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AMBITION WITHOUT DIRECTION IS JUST NOISE

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SharpMinds team member seated in a contemporary office setting, wearing a teal blazer over a white top, with textured wall panels and indoor plants in the background.

By Noeline Conradie, Co-Founder and Lead Interior Designer of SharpMinds Consulting Engineers

UAE has always been fertile ground for ambition. From monumental architectural feats to world-class urban environments, the story of this country is a story of ideas brought to life at extraordinary scale. Yet, in the world of interior design, ambition does not guarantee success. Without a clear direction, even the most imaginative concepts risk becoming hollow gestures, beautiful on paper, tenuous in practice.

This tension becomes unmistakably clear when looking at the broader context of the UAE’s built environment. The construction industry over here is in robust expansion where recent analyses forecast total construction output to grow from a record $107.2 billion in 2024 to around $130.8 billion by 2029, driven largely by mixed-use, residential, and commercial projects.  Concurrently, the interior design market itself is expanding from an estimated USD 378 million in 2024 to an anticipated USD 552 million by 2031 reflecting rising demand for high-quality design services.

These figures define a landscape that is vibrant and opportunity-rich. Yet they also reveal a deeper truth, when growth outpaces strategic planning, ambition becomes an echo, not a foundation.

The Illusion of Creativity Without Structure

Creativity does not thrive in chaos; it flourishes when guided by intention. In interior design, structure is not a limitation, it is the framework that allows ideas to be realised meaningfully and responsibly. In the UAE, where projects increasingly weave together smart technologies, sustainability imperatives, and cultural narratives, design ambition must be paired with disciplined execution.

The most successful interiors are those where creative vision is supported by clear parameters. When designers understand the operational, technical, and human context from the outset, creativity becomes sharper, more relevant, and ultimately more impactful. Structure enables design to move beyond surface-level expression and toward environments that truly serve their users.

Designed for Use as Much as Aesthetics

In a sector that champions innovation, interior design is expected to solve real-world challenges, enhancing wellbeing, accommodating hybrid work patterns, and responding to sustainability goals. Achieving this requires a purpose-led approach long before finishes are selected or layouts finalised.

Effective projects begin with asking the right questions: Who will use this space? How will they move through it? What behaviours should it encourage or support? By anchoring design decisions to these considerations early, interiors become intuitive rather than imposing, functional rather than performative.

Purposeful Design Over Performance for Appearance

Enduring environments are defined by coherence. When ambition is embedded into a project roadmap that accounts for user needs, technical constraints, regulatory requirements, and cultural context, design decisions become resilient. They withstand revisions, adapt to construction realities, and remain relevant long after handover.

In practice, this means establishing alignment early. Materials are selected for performance as much as appearance. Spatial layouts are tested against real workflows. Technology is integrated only when infrastructure and operations can support it. These choices reduce friction later in the project lifecycle and protect design integrity.

Shifting the conversation away from style alone is essential. Purposeful interiors are shaped by behaviour, experience, and emotion. When designers focus on how a space should feel and function from the moment someone enters, aesthetic decisions naturally follow with greater clarity and confidence.

Design That Resonates Beyond the Surface

The UAE’s design market is not only expanding, it is maturing. Clients and end users are increasingly sophisticated, seeking environments that balance beauty with resilience and innovation with ease of use. This evolution calls for interior design that is measured, thoughtful, and grounded in long-term value.

Across residential, workplace, and hospitality projects, the expectation is consistent: spaces must perform. They must respond to changing needs, age gracefully, and remain relevant in fast-evolving contexts. Design that prioritises longevity over spectacle delivers greater returns, commercially, operationally, and experientially.

This does not diminish ambition. On the contrary, ambition guided by intention becomes more powerful. When supported by a clear roadmap and strategic discipline, bold ideas translate into environments that people connect with intuitively and sustainably.

Great interior design is defined by impact, the quiet confidence of a space that works effortlessly, supports its users, and endures over time. Direction does not constrain creativity; it amplifies it.

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WHEN INSPIRATION TURNS INTO INTERIOR NOISE

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Written by Phillipp Nagel, founder of Neatsmith

Scroll through TikTok for five minutes and you’ll likely encounter three different versions of the “perfect” home. One minute it’s dopamine décor: colour-drenched shelving and playful curves. Next, it’s quite luxurious: beige, brushed brass, linen everything. Then comes the Parisian apartment aesthetic, the hotel-core bedroom, the mob-wife revival, or the latest hyper-specific micro-trend with a name that didn’t exist a fortnight ago.

These trends are visually intoxicating. They’re also fleeting. And increasingly, they’re leaving homeowners with something far less aspirational: a wardrobe identity crisis. TikTok has compressed the lifecycle of trends beyond recognition. What once took years to trickle from runway to retail now peaks and expires in weeks. In fashion, this is well documented. But interiors, traditionally slower and more permanent, have been pulled into the same churn.

Unlike a jacket or a pair of shoes, furniture and fitted storage are not designed to be disposable. Yet consumers are being encouraged, subtly and constantly, to treat their homes as content rather than lived-in spaces. Rooms become backdrops. Wardrobes become props. The result? Homes filled with visual noise, impulse decisions, and pieces that feel outdated almost as soon as they are installed.

Many homeowners report a growing disconnect between what their spaces look like online and how they actually function day-to-day. The wardrobe, in particular, has become ground zero for this tension. It is expected to be minimalist one month, maximalist the next, open, closed, colour-coded, or deliberately chaotic depending on the algorithm. This is where the identity crisis begins.

Fast interiors prioritise instant visual impact over longevity. Flat-pack furniture, trend-led finishes, and one-size-fits-all storage promise speed and affordability, but often at the cost of coherence and durability. In the realm of wardrobes, this manifests in familiar frustrations: wasted vertical space, awkward layouts, poor lighting, materials that age badly, and designs that no longer align with the homeowner’s lifestyle six months later.

This is precisely the problem Neatsmith was built to solve. Rather than chasing trends, Neatsmith’s approach to bespoke wardrobes starts with the individual – how they live, dress and move through their home. Every design is made to measure, optimising space and function while avoiding the visual short-termism of fast interiors. With finishes ranging from smoked veneers to linen, and materials selected for longevity as much as aesthetics, Neatsmith wardrobes are designed to age well, not date quickly.

More importantly, these choices feel personal. When every space is chasing the same aesthetic, individuality gets lost. The home stops reflecting who you are and starts reflecting what’s currently trending. Neatsmith’s bespoke process reintroduces personality into the equation, creating wardrobes that feel intentional rather than algorithm-led. It’s why customers choose Neatsmith each year, and why 78% choose longevity and craftsmanship as key decision drivers.

In a digital culture obsessed with reinvention, there’s a quiet but growing desire for the opposite: permanence, clarity and intention. As a counter-movement to fast interiors, “forever furniture” is emerging as the ultimate design flex. This isn’t about nostalgia or resisting change. It’s about investing in pieces that are designed to evolve with you – furniture that is timeless rather than trend-led, adaptable rather than disposable.

In the context of bespoke wardrobes, forever furniture means considered craftsmanship, intelligent design, and materials chosen for how they age, not just how they photograph. Neatsmith wardrobes are built with this philosophy at their core. From internal configurations to decorative glass finishes and brass hardware options, every detail is designed to support real life over the long term. A truly bespoke wardrobe doesn’t shout for attention on social media. It earns its value quietly, every single day.

In an era of endless inspiration, bespoke design offers something rare: certainty. Rather than reacting to trends, a Neatsmith wardrobe is built around the individual – how they dress, live and use their space. It prioritises longevity over novelty and function over fleeting aesthetics. This doesn’t mean sacrificing beauty. On the contrary, the most enduring interiors are often the most restrained. Clean lines, thoughtful detailing, and high-quality materials create spaces that feel relevant regardless of what TikTok is championing that week.

There’s also an emotional dimension to this investment. A well-designed wardrobe brings a sense of calm and order, anchoring the home amidst cultural noise. It becomes a personal constant in a world of rapid change. Luxury is being redefined. It’s no longer about excess or constant renewal; it’s about intentionality. Today’s discerning homeowner isn’t asking, “What’s trending?” They’re asking, “What will still feel right in ten years?”

Sustainability, durability, and emotional longevity have become markers of status in their own right. Neatsmith’s commitment to sourcing, manufacturing, and long-term design thinking aligns seamlessly with this shift. Forever furniture resists the throwaway culture of fast interiors and instead celebrates craftsmanship, patience and individuality. In doing so, it offers a quiet rebellion against algorithm-led living.

TikTok will continue to shape taste – and that’s not inherently negative. Inspiration has never been more accessible. But inspiration becomes problematic when it overrides self-knowledge. The antidote to the wardrobe identity crisis isn’t rejecting trends altogether; it’s filtering them through a personal lens. Bespoke design empowers homeowners to do exactly that – to create spaces that feel authentic rather than performative.

In a world chasing the next aesthetic, choosing a Neatsmith wardrobe is a statement of confidence. It says: I know who I am, and my home reflects that. And perhaps that’s the most timeless trend of all.

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REDEFINING LUXURY INTERIORS THROUGH BESPOKE CRAFT AND DESIGN-LED VISION

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A professional portrait of an architectural or interior designer, likely the founder of KAD Designs, dressed in a business suit and standing in a modern, well-lit interior space.

Attributed to Kadambari Uppal, Founder & Creative Director, KAD Designs

Based in Dubai, a city synonymous with innovation and luxury, KAD Designs has established itself as a design-forward atelier delivering the region’s most distinguished residences. Founded in 2017 by husband-and-wife duo Kadambari and Akshat, both accomplished pilots and entrepreneurs, the studio offers an unrivalled proposition: luxury interiors, bespoke furniture, and in-house manufacturing, seamlessly woven into one practice.

With a growing portfolio that includes residences at The Royal Atlantis, Emirates Hills, Palm Jumeirah, and Jumeirah Islands, KAD Designs is celebrated for crafting homes that are both timeless and deeply personal. Each project is treated as a work of art, balancing architectural elegance with the individuality of its owner. The result is interiors that are not only visually compelling but also spaces of permanence and beauty.

What distinguishes KAD Designs is its design-led approach supported by complete in-house production. Unlike conventional studios that separate vision from execution, every element from joinery to furniture is designed, developed, and produced within their own facilities. This integration allows them to maintain uncompromising standards, ensuring that no detail is left to chance.

“At KAD Designs, we curate spaces that transcend trends,” says Kadambari Uppal, Founder and Creative Director. “Each home is approached as a canvas, shaped by dialogue with our clients and defined by bespoke craftsmanship. For us, luxury lies in individuality and in the details that reveal character.”

Alongside Kadambari, Akshat, Director of Production, ensures that this creative vision is executed with discipline and precision. Overseeing factory operations and project delivery, he provides clients with the rare assurance that even large-scale villas are brought to life with boutique-level attention. Their partnership, rooted in trust and dual expertise, forms the foundation of the studio’s reputation for excellence.

KAD Designs also aligns its practice with sustainability. The studio integrates responsibly sourced, durable materials into its projects and has committed to planting trees with every completed commission, extending its philosophy of lasting design to the environment.

As the studio looks toward the future, KAD Designs is expanding into limited-edition collectible furniture and international collaborations, further cementing its position as one of Dubai’s most design-forward luxury ateliers.

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