Tech Features
ICT CHAMPION AWARDS 2026: FIELD NOTES — FROM HYPE TO HABIT
By Subrato Basu, Global Managing Partner, The Executive Board with Srijith KN Senior Editor, Integrator Media.
On 28 January 2026, Integrator Media hosted the 18th edition of the ICT Champion Awards at the Shangri–La Dubai Hotel, bringing together the region’s ICT ecosystem for an evening designed to celebrate milestones, recognise innovation, acknowledge ecosystem leaders, and foster community.
The programme—aligned with INTERSEC 2026—spotlighted organisations making measurable impact across enterprise solutions, critical infrastructure, cybersecurity, and public-sector technology.
By 7pm, the Shangri-La Dubai’s Al Nojoom Ballroom had the feel of a ‘state of the union’ for regional ICT—CXOs, partners, and platform leaders in one room, with AI dominating every board agenda. This wasn’t just an awards evening; it was a moment to take stock: are we still experimenting with AI, or are we ready to operationalise it at scale?
Across conversations at tables and in the corridors, the same theme surfaced: experimentation is easy—operational confidence is the hard part.

Opening keynote: “Is AI ready for us in the UAE—and what next?”
The evening’s tone was set by Mr. Maged Fahmy, Vice President, Ellucian MEA, who opened with a deliberately provocative question: Is AI ready for us in the UAE? What made the question stick wasn’t the technology—it was the implication that leadership models are now the constraint.
His message wasn’t framed as a technology debate—it was framed as a leadership test.
As a leader in enterprise technology for education and public-sector institutions—where trust, governance, and outcomes are non-negotiable—Fahmy’s ‘hype to habit’ message landed with particular weight.
His argument was simple: the UAE is past AI curiosity. The next phase is habit—repeatable, governed AI embedded in day-to-day work. The real question is no longer ‘Can we do a PoC?’ but ‘Can we run this reliably, measure it, and scale it?’
We’re moving from Generative AI (creating content) to Agentic AI (executing work). That shift changes leadership: fewer people doing repeatable steps, more orchestration of workflows across systems—with humans focused on judgement, risk, and exceptions.
For example, an agent can triage a service request, propose the fix, route it for approval, execute the change, and only escalate the ‘weird 3%’ to a human owner.
Leadership reality check: are we still leading like it’s 2022?
He also offered a leadership reality check: if your operating rhythm still assumes long cycles, manual coordination, and slow approvals, you’ll struggle in 2026. Strategy can’t be an annual exercise; it must become a live set of decisions, guardrails, and feedback loops.
AI gives the “how”; humans must own the “why”
His framing landed: AI increasingly gives you the how—options, sequencing, automation. But leaders must own the why—purpose, priorities, ethics, and accountability. In an agentic era, that ‘why’ is what keeps speed from becoming risk.
He also anchored AI’s value in a more human currency: time. Yes, AI drives efficiency. But the real prize is what leaders do with the time they get back: better customer interactions, faster decision-making, more innovation, and more space for creative work that machines cannot replicate.
Talent gaps, transformation, and “sovereign AI”
The keynote did not gloss over constraints. Fahmy flagged the talent gap that emerges when adoption rises faster than capability—especially in AI engineering, cybersecurity, governance, and change leadership. His call was practical: the future workforce isn’t only “AI builders,” but AI challengers—people who can validate outputs, pressure-test recommendations, and govern autonomous workflows.
He also introduced the importance of sovereign AI in the GCC context—where nations like the UAE and Saudi Arabia are thinking deeply about data residency, cultural alignment, regulatory control, and strategic autonomy. The point wasn’t simply “host it locally,” but to build AI that is trustworthy in local context: aligned to language, norms, governance expectations, and national priorities.
In practical terms, sovereign AI means keeping sensitive data and model control within national boundaries, enforcing local governance and auditability, and ensuring outputs reflect language, culture, and regulatory expectations.
Strategy ownership, authority, and misinformation
In 2026, he argued, leaders must be explicit about who owns strategy when decisions are increasingly shaped by AI systems. If an agent can recommend, negotiate, or trigger actions at speed, the organisation needs clarity on authority: approval thresholds, auditability, escalation paths, and responsibility when something goes wrong.
He also linked AI strategy directly to misinformation risk—not as a social media issue alone, but as an enterprise challenge: hallucinations, deepfakes, synthetic fraud, manipulated signals, and decision contamination. The answer, he implied, is not fear—it’s governed adoption: controls, verification, identity assurance, and clear human accountability.
He closed with a grounded reminder that landed strongly with the awards theme: the winners in 2026 won’t be defined by the “fastest AI,” but by the clearest purpose—and by the culture they’ve built to sustain transformation.

Panel discussion: “Seamless Intelligence” — when AI becomes invisible (and unavoidable)
The panel discussion, moderated by Srijith KN (Senior Editor, Integrator Media), brought the theme down from keynote altitude into product and platform reality. The session, titled “Seamless Intelligence: How AI and Dataare Powering the Next Generation of Intelligent Experiences,” featured:
- Mr. Rishi Kishor Gupta, Regional Director (Middle East & Africa), Nothing Technology
- Ms. Bushra Nasr, Global Cybersecurity Marketing Manager, Lenovo
- Mr. Nikhil Nair, Head of Sales (Middle East, Turkey & Africa), HTC
- Ms. Aarti Ajay, Regional Lead Partnerships (Ecosystem Strategy & Growth), Intel Corp
One way to read the panel: infrastructure decides what’s possible, security decides what’s safe, and experience decides what gets adopted.
The discussion converged on one powerful idea: in the next phase, the user shouldn’t “see” the intelligence—it should dissolve into the experience. The ambition is not “AI features,” but AI-native interactions that feel natural, predictive, and frictionless across devices and contexts.
Infrastructure: where does intelligence actually run?
From the infrastructure angle, the panel stressed that “AI everywhere” requires deliberate choices about where compute happens—on device, at the edge, or in the cloud—and how workloads move across that spectrum. This included clear emphasis on the hardware stack (CPU/GPU/NPU) and what it takes to scale AI responsibly.
“AI won’t scale on slogans; it scales on architecture—device, edge, and cloud—each with different cost, latency, and security trade-offs.”
Trust: security, fear factor, and the “moving data center”
From the trust perspective, the panel highlighted the growing “fear factor” around devices and autonomy: more sensors, more data, more models—more attack surface. A memorable analogy landed well: the modern connected vehicle increasingly behaves like a moving data center, raising the bar on governance, identity, and resilience.
“Every new AI capability is also a new attack surface—security has to be designed in, not bolted on.”
Human experience: AI as an experience, not a tool
On the human side, the conversation explored how AI will increasingly show up as experience—wearables, ambient assistance, multi-sensory support, and interactions that augment how people see, decide, and act. The subtext was clear: if AI is going to become ubiquitous, it must become intuitive—and aligned to what humans actually value.
“AI is becoming an experience, not an app—supporting how we see, decide, and act, often without the user noticing the machinery behind it.”
Consumer reality: “make human life smarter” and “declutter your life”
From the consumer device lens, the message was refreshingly plain: AI should help make human life smarter—not noisier. That includes automation that reduces cognitive load and helps people “declutter” their day-to-day, rather than introducing another layer of complexity.
The moderator wrapped the session with a sober economic note: as the stack expands from devices to cloud subscriptions and services, the cost of modern digital life rises—making it even more important that AI delivers tangible value, not just novelty.
“If AI doesn’t declutter your life, it’s not helping.”

Executive Board Commentary: The real shift is “delegation”—not adoption
If there was one undercurrent in the room, it’s that we’ve moved past the question of whether AI is “interesting.” The real question now is: what can we delegate—safely, repeatedly, and at scale—without degrading trust? That’s why the keynote’s emphasis on moving beyond PoCs into governed, repeatable operating models felt so relevant.
This is the step-change many organisations underestimate: adoption is a technology story; delegation is an operating model story. In an agentic era—where systems don’t just generate answers but initiate actions—the enterprise doesn’t need more demos. It needs a way to decide: what tasks can be automated end-to-end, what must stay human-led, and what requires a hybrid “human-in-the-loop” pattern?
A useful lens: the “Delegation Curve”
Think of your AI journey as a curve with three stages:
- Assist (copilot) – AI helps humans do the work faster (drafting, summarising, analysing).
- Act (agentic) – AI executes steps across workflows (triage → route → approve → action), escalating exceptions.
- Assure (governed autonomy) – AI operates with clear authority limits, auditability, and continuous controls (especially critical in regulated sectors and national infrastructure contexts).
Most enterprises are still celebrating Stage 1, experimenting in Stage 2, and under-investing in Stage 3. Yet Stage 3 is where operational confidence is built—and where reputational risk is avoided.
The missing KPI: “Trust latency”
The panel made it clear that infrastructure, security, and experience all shape whether “seamless intelligence” is adopted in the real world.
But the deeper measurement leaders should add is trust latency: how long it takes an organisation to trust an AI outcome enough to act on it without manual re-checking.
In practical terms, the most important AI metrics in 2026 won’t be model accuracy in isolation. They’ll look like:
- Time-to-trust (how quickly decisions can be taken without repeated human verification)
- Exception rate (the “weird 3%” humans must handle)
- Containment rate (how often an agent resolves end-to-end without escalation)
- Governance velocity (how quickly policy, approvals, and controls keep up with agent speed)
This is where leadership becomes the constraint—or the advantage.
Sovereign AI isn’t just residency; it’s “accountability at the boundary”
The keynote’s introduction of sovereign AI resonates strongly in the GCC because the stakes aren’t only technical. They are cultural, regulatory, and strategic.
The next phase of sovereign AI will be defined not by where data sits, but by where accountability sits—who can inspect, audit, override, and certify AI behaviour, especially when agents trigger actions across systems.
Sovereign AI done well will become a competitive advantage: it makes cross-sector adoption easier because it offers confidence by design—clear boundaries, policy alignment, and traceability.
The “AI dividend” test: what are you doing with the time you saved?
A subtle but powerful keynote point was that AI’s real asset is time.
The leadership question is what you do with it. In organisations that win, the reclaimed time becomes: better customer experience, sharper decision-making, faster innovation cycles—and more human attention where it matters.
In organisations that struggle, that time gets lost to rework, re-checking, and governance friction—because trust was never engineered into the operating model.
The new perspective to carry forward
At ICT Champion Awards, the celebration of winners implicitly reinforced the real benchmark for 2026: repeatability. Not “who has the flashiest AI,” but who can run it reliably with trust, governance, and measurable outcomes.
So perhaps the most useful question to take forward is this:
What are the first 3 workflows in your organisation that you are willing to delegate to agentic AI—end-to-end—under clearly defined authority, auditability, and exception handling?
That’s also what the ICT Champion Awards ultimately celebrated: not technology theatre, but execution maturity. The winners weren’t simply early adopters—they were organisations demonstrating innovation with outcomes, leadership with accountability, and scale with governance. In a year defined by agentic possibilities, the Awards served as a reminder that the real competitive edge is operational confidence—systems that work, controls that hold, and teams that can sustain change. Hype is easy; habit is earned.

Tech Features
Networks Must Evolve Before AI Can Scale
Rohit Chowdhary, Head of Advanced Consulting Services at Nokia, sat down with The Integrator to share insights into the company’s vision for enabling the AI supercycle. He outlined how Nokia’s end-to-end portfolio spans everything from AI-ready connectivity and energy-efficient 800G data centre networking to intelligent, self-optimising home Wi-Fi experiences powered by AI.
A key focus of the discussion was Nokia’s shift from strategic advisory to real-world execution through its dedicated Automation Excellence Practice, helping operators translate ambitious transformation roadmaps into measurable outcomes. The conversation also highlighted the growing importance of integrated, intelligent and secure networks that can support rising AI workloads, eliminate infrastructure bottlenecks and unlock tangible business value, while maintaining the highest standards of security, privacy and resilience
Could you begin by telling us about your role at Nokia and the journey that brought you here?
I lead Nokia’s Advanced Consulting Services business across Europe, the Middle East and Africa. My journey with Nokia spans nearly seventeen years, beginning at a time when consulting was largely focused on network transformation initiatives. Over the years, I have worked closely with operators around the world on transformation programmes, analytics adoption, customer experience management and digital modernization.
As the industry evolved, so did our consulting focus. Following the Nokia and Alcatel Lucent merger, we established what is today known as Advanced Consulting Services. The organization now spans several domains, including security, business monetization, cloud and technology transformation, autonomous operations, and data and AI.
More recently, we launched an Automation Excellence Practice. The idea was simple. Customers often appreciated our strategic blueprints but needed practical expertise to implement them. Today, we have specialized engineers who combine telecom expertise, AI capabilities and software development skills to turn strategic visions into real automation pipelines, AI-driven workflows and production-ready use cases. Our role is to help customers move from concept to measurable business outcomes.
Nokia is often associated with connectivity, but the company is increasingly talking about AI readiness. How does Nokia’s infrastructure portfolio support this transition?
AI is creating what we describe as an AI supercycle. It is transforming everything from data centres and cloud infrastructure to network architectures and edge computing. Supporting this shift requires a complete ecosystem rather than isolated technologies.
Nokia’s portfolio addresses this across multiple layers. On the network side, we continue to innovate in radio technologies, including AI-RAN capabilities developed alongside strategic partners such as Nvidia. We also have a strong optical networking and IP portfolio that enables the high-capacity connectivity required between data centres, edge locations and cloud environments.
One area that excites me is our innovation in data centre networking. We are introducing highly efficient coherent optical technologies and advanced switching platforms that significantly reduce infrastructure footprints while improving performance and energy efficiency. These innovations are becoming increasingly important as organizations invest in AI factories, AI grids and large-scale inference environments.
Beyond connectivity, we also provide intelligent automation layers through our autonomous networking platforms, enabling operators to manage complex, multi-vendor environments more efficiently and intelligently.
What are some of the biggest infrastructure bottlenecks you see operators and enterprises facing as AI adoption accelerates?
One of the biggest challenges is understanding that AI infrastructure is not just about compute power. Organizations often focus heavily on GPUs and processing capabilities, but connectivity can quickly become the limiting factor.
You can deploy the most powerful AI infrastructure available, but if the network cannot support the required data movement between racks, data centres and edge locations, performance suffers. This is where intelligent networking becomes critical.
At Nokia, we are helping customers design what we call AI-ready connectivity. This includes high-capacity optical networking, intelligent routing and the seamless interconnection of compute environments. As AI workloads become increasingly distributed, the ability to move data efficiently becomes just as important as the ability to process it.
On the consumer side, Nokia has been showcasing AI-driven Wi-Fi management capabilities. How does this improve the end-user experience?
The home network has become far more complex than it was a few years ago. Consumers expect flawless connectivity across multiple devices, applications and services.
Our AI-enabled Wi-Fi solutions continuously monitor network performance and user experience. They can identify coverage gaps, detect congestion, analyze interference patterns and even recommend or automatically implement corrective actions.
The goal is to create a self-optimizing network environment where many issues can be resolved autonomously before they impact the user. This reduces support requirements for service providers while delivering a more consistent and reliable experience for customers.
The Middle East is witnessing an unprecedented surge in data centre investments. How do you see this shaping Nokia’s opportunities in the region?
The Middle East has emerged as one of the most dynamic markets globally for AI infrastructure investments. Governments and enterprises are actively investing in sovereign AI capabilities, advanced data centres and digital ecosystems.
This creates significant opportunities, not only for Nokia but for the broader technology industry. The success of these initiatives depends on having secure, scalable and efficient connectivity between compute resources, cloud environments and end users.
Our role is to help customers build these foundations. Whether it is data centre interconnectivity, optical networking, intelligent routing or autonomous operations, Nokia’s technologies are designed to support the scale and performance requirements of AI-driven economies.
As data volumes continue to grow, security and data sovereignty are becoming increasingly important. How is Nokia addressing these concerns?
Security is deeply embedded into Nokia’s strategy and innovation roadmap. As a European technology company, trust, resilience and security have always been fundamental principles in how we design and operate our solutions.
While we continue to invest heavily in AI innovation, we are equally focused on strengthening security capabilities across our portfolio. This includes advanced network security architectures, AI-driven threat detection and preparations for future technologies such as quantum-safe networking.
We are actively engaged with industry bodies, standards organizations and ecosystem partners to help define the next generation of secure digital infrastructure. As AI becomes increasingly pervasive, security must evolve alongside it, and that is an area where Nokia continues to invest significantly.
Looking ahead, what excites you most about the future of AI-driven networks?
What excites me most is the convergence of AI, automation and connectivity. Networks are evolving from passive transport layers into intelligent platforms that can learn, adapt and optimize themselves.
The future will be defined by autonomous operations, AI-native networks and real-time decision-making at scale. Organizations that successfully combine these capabilities will unlock entirely new business models and levels of operational efficiency.
For us, the opportunity is not just about deploying technology. It is about helping customers transform the way they operate, innovate and create value in an increasingly AI-driven world.
Tech Features
WHY AUDIO CLARITY MATTERS FOR THE CONTINUITY OF EDUCATION, WORSHIP, AND COLLABORATION IN THE MIDDLE EAST
Spokesperson – Yassine Mannai, Associate Sales Director at Shure MEA
Across the Middle East, continuity is being shaped by the quality of connection people experience every day. In classrooms, places of worship, and collaborative workspaces, that connection often begins with one essential factor: audio clarity. At Shure, we recognised this gap early and understood its growing importance across these environments.
When sound is clear, people stay present. Students follow lessons more easily, engage with greater confidence, and absorb information with less strain. This becomes especially important in hybrid learning environments, where every participant needs to feel equally included, whether they are in the room or joining remotely. Research cited by Shure shows that poor audio affects one-third of all virtual meetings, while four out of five common video conferencing frustrations are linked to audio issues such as background noise, echo, dropouts, and difficulty hearing others.
The same reality carries into places of worship. The ability to hear with clarity shapes how messages are received, how people remain attentive, and how connected they feel to the moment itself. In these spaces, sound supports focus, presence, and the overall quality of the experience.
In workplaces and institutional settings, audio has become central to how teams communicate and make decisions. Strong collaboration depends on being able to hear and respond without friction. As hybrid work continues to reshape professional life, the need for dependable communication systems has become more visible. [1] Shure’s regional insight, referencing IDC research, notes that 67% of professional workers are now at least partially remote, underlining how important it is for institutions to support communication across distributed teams. That understanding has been reflected in the solutions across our portfolio, including the MXA920 Ceiling Array Microphone for hybrid learning, the MXA320 Table Array Microphone for collaboration environments, and the DCA901 Broadcast Microphone Array for places of worship, where audience capture can bring greater depth to livestream experiences.
Across the region, institutions are moving toward smarter, more adaptable spaces where audio performance, system simplicity, and digital integration work together more effectively. Reliable audio has become part of how organisations sustain engagement, support participation, and deliver a better experience for the people who rely on them every day.
Tech Features
UBER, MICROSOFT MOVES SIGNAL NEW PHASE IN ENTERPRISE AI ADOPTION

Expert commentary by Andreas Hassellöf, CEO of Ombori, on how enterprises are turning AI investment into measurable operational value and shifting from experimentation to disciplined adoption centred on workflows, governance, and business outcomes.
Large enterprises are beginning to speak more openly about the growing gap between AI adoption and measurable business outcomes, as companies reassess whether rising AI costs are translating into meaningful productivity gains.
Uber President and COO Andrew Macdonald recently said the company is finding it “harder to justify” increasing AI spending after internal discussions highlighted the difficulty of linking higher usage of AI coding tools such as Claude Code to a proportional increase in useful consumer-facing features. The comments followed reports that Uber had exhausted its 2026 budget for Claude Code within the first four months of the year, while CEO Dara Khosrowshahi confirmed the company is slowing hiring as it increases investment in AI initiatives.
At the same time, Microsoft has reportedly begun reducing internal use of Anthropic’s Claude Code within parts of its business, shifting developers toward GitHub Copilot CLI instead. Reports suggested the move was tied to Microsoft’s broader push toward its own AI ecosystem and internal tooling strategy rather than a retreat from AI adoption itself.
The developments have triggered wider debate around whether enterprises are entering a more measured phase of AI adoption, with greater focus on operational value, integration, and cost management rather than usage alone.
However, Andreas Hassellöf, CEO of Ombori, believes the issue is less about the capability of AI and more about how organisations are adapting to it.
“The real challenge has nothing to do with whether AI can increase productivity. It clearly can,” Hassellöf said. “The harder part is getting people and organisations to adapt how they actually work so the technology delivers results.”
According to Hassellöf, many companies are seeing high adoption rates and surging token consumption but are struggling to convert that activity into measurable business value. “The bottleneck is rarely the technology itself,” he said. “It is how teams change their processes, measure real outcomes, and build new habits around the tools.”
He added that the industry is now entering a more mature phase of enterprise AI adoption, where businesses are beginning to move beyond experimentation and focus instead on operational discipline, governance, and measurable outcomes. Companies that succeed, he said, will be the ones that redesign workflows around AI rather than simply layering tools onto existing processes.
“Just chatting casually with an AI coding tool and expecting it to handle everything is not enough,” Hassellöf said. “It wastes tokens and often creates more problems than it solves.”
Instead, he argues that successful AI implementation requires structured workflows where multiple AI agents handle specialised tasks such as coding, reviewing, testing, and formatting, while humans remain responsible for setting goals, reviewing outputs, and ensuring alignment with business outcomes.
“The technology is powerful, but the human side of adoption will decide whether a company succeeds with AI or whether it becomes just another expensive experiment,” he said.
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