Tech Interviews
RETHINKING SME ACCOUNTING FOR A MORE REGULATED, DIGITAL-FIRST FUTURE

Exclusive interview with Vikas Panchal, General Manager – MENA, Tally Solutions
As a regional leader, how do you balance global product innovation with local market realities?
At Tally, we see innovation as something that must quietly add value to everyday business operations. While global advancements like AI are shaping the future, our focus remains on making them relevant and usable for SMEs. For most businesses, what matters is simplicity, reliability, and ease of adoption, not complexity. That is why we approach innovation with a strong local lens, ensuring that what we build aligns with the way businesses actually work. By combining global capabilities with practical usability, we aim to deliver technology that is not only forward-looking but also immediately meaningful for the SMEs we serve.
In your perspective, how are UAE SMEs moving beyond traditional bookkeeping to AI-driven financial intelligence?
Across the UAE, SMEs are increasingly moving beyond viewing accounting as just record-keeping. There is a growing expectation that financial systems should offer a more complete picture of the business, from receivables and payables to inventory, cash flow, and operational movement. That shift is important because business owners today need more than data; they need clarity. As markets become more dynamic and competitive, financial intelligence is becoming essential to better decision-making, stronger control, and more confident growth. The role of technology is evolving accordingly, from simply capturing transactions to helping businesses understand patterns, act faster, and plan with greater confidence. That is where the real transformation is happening. Compliance has moved from a backend requirement to a strategic priority.
How is Tally helping businesses transition from reactive compliance to proactive financial visibility?
Compliance today is no longer a backend activity, it has become central to how businesses operate and grow. The shift we are seeing is from reacting to regulations to building systems that are always aligned and ready. At Tally, our approach has been to embed compliance into everyday workflows so that businesses don’t have to treat it as a separate task. When compliance is built into the system, it naturally improves financial visibility, bringing greater clarity on transactions, cash flows, and reporting. Alongside this, we continue to work closely with chartered accountants and the professional community to strengthen awareness and preparedness across the ecosystem.
Our intent is simple, to give businesses confidence that compliance is taken care of, while enabling them to focus on running and growing their business with better control and insight. How would you describe Tally Solutions’ growth journey in the Middle East region?
Our journey in the Middle East has been shaped by listening closely to the needs of the market and evolving alongside the businesses we serve. What began as a trusted accounting solution has steadily grown into a broader business management platform for over 75,000 MSMEs across the region.
A big part of this journey has been localisation, understanding that businesses in markets like the UAE and Saudi Arabia need solutions that reflect local regulations, language preferences, and operational realities. Whether it has been adapting to VAT, e-invoicing, or broader compliance shifts, our focus has remained on making that transition simpler for SMEs.
Equally important has been the ecosystem around them. By working closely with partners, accountants, bookkeepers, and advisors, we have been able to support not just software adoption, but stronger business readiness. That trust and relevance are what continue to define our growth in the region.
The latest TallyPrime updates emphasize automation, banking integration, and compliance readiness. Which innovations are delivering the most measurable impact for customers?
What we are seeing from the latest TallyPrime updates is a clear shift from effort to efficiency. The impact is less about any one feature, and more about how everyday tasks become faster, more accurate, and easier to manage.
For instance, improvements in areas like bank reconciliation are significantly reducing the time and manual effort involved in matching transactions. Similarly, capabilities like Smart Find are helping users access information instantly across companies, even with limited inputs, something that directly improves productivity. The introduction of the updated UAE currency symbol also reflects our continued focus on localisation and compliance readiness.
At a broader level, features like the Customised Owner Dashboard are helping business owners move from tracking data to actually understanding their business. The real impact lies in giving users clarity, saving time, and enabling more confident decision-making in their day-to-day operations.
How will UAE tax changes in 2026 redefine SME accounting practices in the long run?
The tax changes expected in the UAE in 2026 will go beyond compliance—they will fundamentally reshape how SMEs approach accounting and financial management. As frameworks like e-invoicing come into effect, businesses will move towards more structured, real-time, and standardised financial processes. This will bring greater discipline, transparency, and consistency into everyday operations.
For SMEs, this means a shift from periodic compliance to continuous readiness, where systems are always aligned with regulatory requirements. At Tally, our focus has been to make this transition simpler by embedding compliance into the product experience. Having supported similar transitions in markets like India and Saudi Arabia, we understand that the right balance of simplicity, localisation, and regulatory alignment is critical. As the UAE moves toward interoperable frameworks, our effort is to ensure businesses are not just compliant, but well-prepared for a more connected and digitally enabled financial ecosystem.
Tech Interviews
NETWORKS MUST EVOLVE BEFORE AI CAN SCALE
Rohit Chowdhary, Head of Advanced Consulting Services at Nokia, sat down with The Integrator to share insights into the company’s vision for enabling the AI Supercycle. He outlined how Nokia’s end-to-end portfolio spans everything from AI-ready connectivity and energy-efficient 800G data centre networking to intelligent, self-optimising home Wi-Fi experiences powered by AI.
A key focus of the discussion was Nokia’s shift from strategic advisory to real-world execution through its dedicated Automation Excellence Practice, helping operators translate ambitious transformation roadmaps into measurable outcomes. The conversation also highlighted the growing importance of integrated, intelligent and secure networks that can support rising AI workloads, eliminate infrastructure bottlenecks and unlock tangible business value, while maintaining the highest standards of security, privacy and resilience
Could you begin by telling us about your role at Nokia and the journey that brought you here?
I lead Nokia’s Advanced Consulting Services business across Europe, the Middle East and Africa. My journey with Nokia spans nearly seventeen years, beginning at a time when consulting was largely focused on network transformation initiatives. Over the years, I have worked closely with operators around the world on transformation programmes, analytics adoption, customer experience management and digital modernization.
As the industry evolved, so did our consulting focus. Following the Nokia and Alcatel Lucent merger, we established what is today known as Advanced Consulting Services. The organization now spans several domains, including Security, Business monetization, Cloud and Technology transformation, Autonomous Networks, and Data & AI.
More recently, we launched an Automation Excellence Practice. The idea was simple. Customers often appreciated our strategic blueprints but needed practical expertise to implement them. Today, we have specialized engineers who combine telecom expertise, AI capabilities and software development skills to turn strategic visions into real automation pipelines, AI-driven workflows and production-ready use cases. Our role is to help customers move from concept to measurable business outcomes.
Nokia is often associated with connectivity, but the company is increasingly talking about AI readiness. How does Nokia’s infrastructure portfolio support this transition?
AI is creating what we describe as an AI Supercycle. It is transforming everything from data centres and cloud infrastructure to network architectures and edge computing. Supporting this shift requires a complete ecosystem rather than isolated technologies.
Nokia’s portfolio addresses this across multiple layers. On the network side, we continue to innovate in radio technologies, including AI-RAN capabilities developed alongside strategic partners such as Nvidia. We also have a strong optical networking and IP portfolio that enables the high-capacity connectivity required between data centres, edge locations and cloud environments.
One area that excites me is our innovation in data centre networking. We are introducing highly efficient coherent optical technologies and advanced switching platforms that significantly reduce infrastructure footprints while improving performance and energy efficiency. These innovations are becoming increasingly important as organizations invest in AI factories, AI grids and large-scale inference environments.
Beyond connectivity, we also provide intelligent automation layers through our Autonomous Networks platforms, enabling operators to manage complex, multi-vendor environments more efficiently and intelligently.
What are some of the biggest infrastructure bottlenecks you see operators and enterprises facing as AI adoption accelerates?
One of the biggest challenges is understanding that AI infrastructure is not just about compute power. Organizations often focus heavily on GPUs and processing capabilities, but connectivity can quickly become the limiting factor.
You can deploy the most powerful AI infrastructure available, but if the network cannot support the required data movement between racks, data centres and edge locations, performance suffers. This is where intelligent networking becomes critical.
At Nokia, we are helping customers design what we call AI-ready connectivity. This includes high-capacity optical networking, intelligent routing and the seamless interconnection of compute environments. As AI workloads become increasingly distributed, the ability to move data efficiently becomes just as important as the ability to process it.
On the consumer side, Nokia has been showcasing AI-driven Wi-Fi management capabilities. How does this improve the end-user experience?
The home network has become far more complex than it was a few years ago. Consumers expect flawless connectivity across multiple devices, applications and services.
Our AI-enabled Wi-Fi solutions continuously monitor network performance and user experience. They can identify coverage gaps, detect congestion, analyze interference patterns and even recommend or automatically implement corrective actions.
The goal is to create a self-optimizing network environment where many issues can be resolved autonomously before they impact the user. This reduces support requirements for service providers while delivering a more consistent and reliable experience for customers.
The Middle East is witnessing an unprecedented surge in data centre investments. How do you see this shaping Nokia’s opportunities in the region?
The Middle East has emerged as one of the most dynamic markets globally for AI infrastructure investments. Governments and enterprises are actively investing in sovereign AI capabilities, advanced data centres and digital ecosystems.
This creates significant opportunities, not only for Nokia but for the broader technology industry. The success of these initiatives depends on having secure, scalable and efficient connectivity between compute resources, cloud environments and end users.
Our role is to help customers build these foundations. Whether it is data centre interconnectivity, optical networking, intelligent routing or autonomous operations, Nokia’s technologies are designed to support the scale and performance requirements of AI-driven economies.
As data volumes continue to grow, security and data sovereignty are becoming increasingly important. How is Nokia addressing these concerns?
Security is deeply embedded into Nokia’s strategy and innovation roadmap. As a European technology company, trust, resilience and security have always been fundamental principles in how we design and operate our solutions.
While we continue to invest heavily in AI innovation, we are equally focused on strengthening security capabilities across our portfolio. This includes advanced network security architectures, AI-driven threat detection and preparations for future technologies such as quantum-safe networking.
We are actively engaged with industry bodies, standards organizations and ecosystem partners to help define the next generation of secure digital infrastructure. As AI becomes increasingly pervasive, security must evolve alongside it, and that is an area where Nokia continues to invest significantly.
Looking ahead, what excites you most about the future of AI-driven networks?
What excites me most is the convergence of AI, automation and connectivity. Networks are evolving from passive transport layers into intelligent platforms that can learn, adapt and optimize themselves.
The future will be defined by autonomous operations, AI-native networks and real-time decision-making at scale. Organizations that successfully combine these capabilities will unlock entirely new business models and levels of operational efficiency.
For us, the opportunity is not just about deploying technology. It is about helping customers transform the way they operate, innovate and create value in an increasingly AI-driven world.
Tech Interviews
Securing the Future of Enterprise AI: WSO2’s Middle East Strategy
Exclusive interview with Uday Shankar Kizhepat – Vice President and General Manager for ME
How is WSO2 sailing through in the region amidst the uncertainty?
The Middle East continues to be one of the most dynamic technology markets globally. While there is uncertainty in the broader geopolitical and economic environment, we see that organizations across the region remain committed to their digital transformation programs and continue to invest in the areas of API modernization, application integration, Identity and access management, data connectivity, cloud transformation and AI enablement. This is because digitization is now a business necessity rather than a discretionary investment.
For WSO2, this has translated into continued demand for solutions that help enterprises modernize systems, securely manage digital identities, integrate increasingly complex technology landscapes, and adopt AI responsibly. We are seeing particularly strong interest from government, financial services, telecommunications, and energy sectors, where organizations are focused on improving operational agility while maintaining security, compliance, and resilience.
Any new products / solutions that have been introduced for the region?
One of the most significant developments for us is our vision for the Agentic Enterprise and the introduction of WSO2’s Agentic Enterprise Fabric. Rather than treating AI as a standalone capability or bolt-on feature, we have embedded AI capabilities into the very fabric of our platform.
The Agentic Enterprise Fabric enables organizations to securely connect data, APIs, applications, identities, and AI agents across the enterprise. This creates a foundation where intelligent agents can operate with the right context, governance, and security controls while delivering measurable business outcomes.
The WSO2 Agent Manager is an open platform for the full life-cycle of enterprise grade AI agents. The WSO2 AI gateway helps in governance by monitoring the usage, applying guardrails, optimizing costs & exposing APIs as MCP tools so that AI agents can safely interact. The WSO2 agent ID helps to register, authenticate, authorize and audit AI agents as first class identities.
This approach is resonating strongly in the Middle East, where organizations are moving beyond AI experimentation and looking for scalable, enterprise-grade AI implementations that can be governed and integrated into existing business processes.
What are the key solutions that have kept WSO2 ahead of its other competitors in the region?
Our differentiation comes from helping customers address key critical challenges simultaneously: APIs, integration, identity, and AI adoption.
Our API management platform helps companies ship, govern and monetize APIs, AI and MCP across any gateway or any cloud. Our integration capabilities enable organizations to connect legacy and modern systems quickly, helping accelerate digital initiatives. Our identity and access management solutions provide the security and trust layer needed for large-scale digital services. Last but not the least, our Agentic Enterprise Fabric brings AI into the core of the enterprise architecture rather than layering it on top as an afterthought.
All of this combined with our open-source heritage, flexible deployment options, and ability to support sovereign cloud and hybrid environments, gives customers the freedom to innovate with zero lock-in. This flexibility is critical in the Middle East region, where organizations increasingly prioritize digital sovereignty, data control, and long-term technology independence.
What are your plans for the coming few months in the region?
Our commitment to the growth and development of the Middle East region remains. We have just completed registering our office in KSA which reiterates our focus on deepening our engagement with customers and partners across the GCC and wider Middle East. We are investing in helping organizations move from AI pilots to production-ready deployments, while continuing to support large-scale modernization and digital transformation initiatives.
We also plan to strengthen our partner ecosystem, expand our presence in key markets, and work more closely with organizations pursuing digital sovereignty initiatives. As governments and enterprises accelerate their AI and digital agendas, we see significant opportunities to help them build secure, connected, and intelligent digital platforms for the future.
What’s your anticipated growth for the digital / tech sector in the coming few years?
The outlook remains very positive and we are optimistic. Over the next three to five years, I believe the region will move from digital transformation to intelligent transformation, where AI becomes embedded in core business operations rather than existing as isolated applications. Organizations that successfully combine AI with strong integration, identity, governance, and data foundations will be best positioned to create sustainable competitive advantages.
This shift will create significant opportunities for technology providers, system integrators, and enterprises alike.
Tech Interviews
Securing the Future of Enterprise AI: WSO2’s Middle East Strategy
Exclusive interview with Uday Shankar Kizhepat- Vice President and General Manager for ME
How is WSO2 sailing through in the region amidst the uncertainty?
The Middle East continues to be one of the most dynamic technology markets globally. While there is uncertainty in the broader geopolitical and economic environment, we see that organizations across the region remain committed to their digital transformation programs and continue to invest in the areas of API modernization, application integration, Identity and access management, data connectivity, cloud transformation and AI enablement. This is because digitization is now a business necessity rather than a discretionary investment.
For WSO2, this has translated into continued demand for solutions that help enterprises modernize systems, securely manage digital identities, integrate increasingly complex technology landscapes, and adopt AI responsibly. We are seeing particularly strong interest from government, financial services, telecommunications, and energy sectors, where organizations are focused on improving operational agility while maintaining security, compliance, and resilience.
Any new products / solutions that have been introduced for the region?
One of the most significant developments for us is our vision for the Agentic Enterprise and the introduction of WSO2’s Agentic Enterprise Fabric. Rather than treating AI as a standalone capability or bolt-on feature, we have embedded AI capabilities into the very fabric of our platform.
The Agentic Enterprise Fabric enables organizations to securely connect data, APIs, applications, identities, and AI agents across the enterprise. This creates a foundation where intelligent agents can operate with the right context, governance, and security controls while delivering measurable business outcomes.
The WSO2 Agent Manager is an open platform for the full life-cycle of enterprise grade AI agents. The WSO2 AI gateway helps in governance by monitoring the usage, applying guardrails, optimizing costs & exposing APIs as MCP tools so that AI agents can safely interact. The WSO2 agent ID helps to register, authenticate, authorize and audit AI agents as first class identities.
This approach is resonating strongly in the Middle East, where organizations are moving beyond AI experimentation and looking for scalable, enterprise-grade AI implementations that can be governed and integrated into existing business processes.
What are the key solutions that have kept WSO2 ahead of its other competitors in the region?
Our differentiation comes from helping customers address key critical challenges simultaneously: APIs, integration, identity, and AI adoption.
Our API management platform helps companies ship, govern and monetize APIs, AI and MCP across any gateway or any cloud. Our integration capabilities enable organizations to connect legacy and modern systems quickly, helping accelerate digital initiatives. Our identity and access management solutions provide the security and trust layer needed for large-scale digital services. Last but not the least, our Agentic Enterprise Fabric brings AI into the core of the enterprise architecture rather than layering it on top as an afterthought.
All of this combined with our open-source heritage, flexible deployment options, and ability to support sovereign cloud and hybrid environments, gives customers the freedom to innovate with zero lock-in. This flexibility is critical in the Middle East region, where organizations increasingly prioritize digital sovereignty, data control, and long-term technology independence.
What are your plans for the coming few months in the region?
Our commitment to the growth and development of the Middle East region remains. We have just completed registering our office in KSA which reiterates our focus on deepening our engagement with customers and partners across the GCC and wider Middle East. We are investing in helping organizations move from AI pilots to production-ready deployments, while continuing to support large-scale modernization and digital transformation initiatives.
We also plan to strengthen our partner ecosystem, expand our presence in key markets, and work more closely with organizations pursuing digital sovereignty initiatives. As governments and enterprises accelerate their AI and digital agendas, we see significant opportunities to help them build secure, connected, and intelligent digital platforms for the future.
What’s your anticipated growth for the digital / tech sector in the coming few years?
The outlook remains very positive and we are optimistic. Over the next three to five years, I believe the region will move from digital transformation to intelligent transformation, where AI becomes embedded in core business operations rather than existing as isolated applications. Organizations that successfully combine AI with strong integration, identity, governance, and data foundations will be best positioned to create sustainable competitive advantages.
This shift will create significant opportunities for technology providers, system integrators, and enterprises alike.
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