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Hospitality

PEOPLE FIRST HOSPITALITY BUILDS STRENGTH ACROSS THE UAE AND GCC

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By Twinkle Aswani, editorial division, Integrator Media

In a region defined by ambition, agility, and world-class service standards, the hospitality sector across the UAE and wider GCC continues to demonstrate a key strength: its ability to stay grounded in what matters most—people. While external conditions may evolve, the industry’s foundation remains unchanged. At its core, hospitality is about human connection, and that principle continues to drive resilience across the sector.

Today, hospitality operators across the region are reinforcing a people-first approach, focusing on team culture, communication, and employee wellbeing. This is not simply a response to current conditions, but a reflection of the UAE and GCC’s long-standing commitment to service excellence powered by engaged and empowered teams.

According to Bani Haddad, Founder and Co-CEO of Aleph Hospitality:
“In times of uncertainty, resilience in hospitality comes down to clarity, consistency, and leadership presence. I believe the starting point is simplifying priorities and communicating them with absolute clarity. Teams perform best when they understand not just what is expected of them, but why it matters, especially in an industry rooted in caring for people. Transparency is critical. In the current geopolitical situation in the Middle East, leaders don’t have all the answers, but they do need to be honest about what they know, what they don’t, and how they are responding. This openness builds trust and reduces uncertainty across teams and stakeholders alike. Equally important is alignment at the leadership level. Mixed messages create confusion, so communication must be consistent, simple, and repeated. At the same time, empowering teams, recognising their efforts, and maintaining operational routines creates a sense of stability amid disruption.


Resilient leadership also requires emotional discipline. Staying calm, visible, and accessible sets the tone for the entire organization. Empathy plays a key role here: acknowledging that teams may feel anxious or distracted builds trust, but this must be balanced with clear expectations around service standards. Guests still expect consistency, regardless of external events. Ultimately, resilience comes from focusing on what can be controlled: people, purpose, and sound decision-making. If you lead with integrity and composure, teams know where to focus their energy and feel supported in doing so, and the business can continue to operate with purpose, even in uncertain conditions.”

This perspective is increasingly reflected across the industry. Hospitality leaders are placing greater emphasis on transparent communication, ensuring that teams are not only informed but also aligned with a shared sense of purpose. In an environment where service excellence is directly tied to employee engagement, clarity and consistency from leadership play a critical role in maintaining performance.

At the same time, empathy is emerging as a key leadership strength. Across the UAE and GCC, organisations are fostering environments where employees feel supported and valued, while still upholding the high standards expected by guests. This balance between understanding and accountability enables teams to remain focused and motivated, even during periods of uncertainty.

Operational consistency also serves as a stabilizing force. By maintaining routines and reinforcing standard practices, hotels create a sense of normalcy for both employees and guests. These structures provide reassurance, ensuring that service delivery remains seamless and reliable regardless of external developments.

What distinguishes the UAE and GCC hospitality sector is its ability to combine this people-first philosophy with a forward-looking mindset. Continuous investment in talent, alongside a strong culture of adaptability and innovation, has positioned the region as a global benchmark for resilience and service excellence.

Ultimately, resilience in hospitality is built on trust, strengthened through leadership, and sustained by a clear focus on people. As the industry continues to evolve, one thing remains clear: when teams feel empowered, supported, and connected to a shared purpose, they become the strongest foundation for long-term success.

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Hospitality

A Flavour-Packed International Burger Week at List Bar

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From 25th to 30th May, List Bar presents a special International Burger Week experience, featuring a curated selection of expertly crafted burgers made with premium ingredients, all served in a lively and relaxed setting perfect for social gatherings or unwinding after a long day.

Each burger order is paired with a complimentary pint, adding extra value to this exclusive offering and making it an ideal choice for those looking to enjoy great food in a vibrant atmosphere.

Offer Details
Date: 25th to 30th May | Offer: Buy any burger and enjoy a complimentary pint | Location: List Bar, Al Jaddaf Rotana Suite Hotel

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Hospitality

FROM FARM TO SHELF: THE CASE FOR SOURCING CLOSER TO HOME

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Words by Firas Nasir, CEO of Organic Foods & Café and Co-CIO of the Gulf Japan Food Fund

The most consequential changes in business rarely announce themselves. They accumulate quietly in procurement decisions, in vendor reviews, and in sourcing conversations held far from the shop floor. What is happening inside UAE retail supply chains at the moment is exactly that kind of change. In the past, retailers across all formats built their vendor lists around established global suppliers who could deliver volume, compliance maturity, and operational consistency at scale. Local producers, by contrast, sometimes struggled to meet the benchmarks that major buyers required: reliable cold chain infrastructure, internationally recognised food safety certification, and the capacity to scale supply without compromising on delivery windows.

That gap has narrowed considerably, and the timing matters. Investment in UAE logistics infrastructure, including temperature-controlled warehousing, last-mile refrigerated delivery, and the development of alternative trade corridors, such as the Oman-UAE Green Corridor and the east coast ports of Khorfakkan and Fujairah, has given domestic suppliers a credible and sustainable path to retail shelves that simply did not exist half a decade ago.

The impact is most visible at retailers who made early commitments to domestic sourcing. For instance, Organic Foods and Cafe, which works with over 400 vendor partners across local and global supply chains, has tracked the evolution closely. Over the past four years, the composition of its vendor list has shifted meaningfully, with a clear move toward sourcing from closer geographies. This has improved product availability, reduced transit times, and meaningfully lowered the carbon footprint across key categories. The transitions have been most pronounced in beverages, fresh produce, and dairy, categories where domestic producers have invested seriously in quality and consistency. The products now earning space on shelves reflect genuine operational maturity, not simply a preference for local origin. Organic eggs from Risha Farms in Fujairah and fresh organic milk from Organiliciouz in Sharjah, both now stocked consistently, represent a generation of domestic suppliers that would not have met major retailer requirements a few years ago. Alongside them, homegrown brands, including ME Kombucha, Pure Harvest, Humantra, Nothing Silly, and Shake Your Plants, are finding sustained footing in channels that once defaulted to international names as a matter of course.

The broader retail sector is also responding. The Make it in the Emirates initiative, a government-led effort to boost domestic manufacturing and industrial investment initiative, has added meaningful policy weight to what was already becoming commercial common sense, with approved vendor lists across the industry being reviewed through a lens of supply chain resilience rather than simple cost optimisation. That recalibration has been sharpened further by recent events. Retailers who have already embedded local sourcing into their models have proved markedly better positioned to absorb the shock. Alternative freight channels were activated where necessary, but the businesses least exposed were those that had built domestic supplier relationships before disruption made it urgent.

Of course, challenges still remain. The shortage of organically certified local producers is a persistent gap, and the expectation from retailers has not softened, with domestic suppliers held to the same delivery, safety, and scalability standards as their international counterparts. But the pipeline of producers meeting that bar is growing, and the commercial argument has become difficult to dismiss. Faster turnaround, extended shelf life on domestic fresh goods, and meaningful resilience against freight volatility now outweigh the scale advantages that international suppliers once held unchallenged.

The restructuring of UAE retail around homegrown brands was already underway but the current geopolitical situation has expedited it to a new level. It is now being driven by hard commercial experience, enabled by maturing infrastructure, and supported by national policy. And the businesses that recognise it for what it is – a fundamental supply chain shift, not a sourcing trend – will be the ones who shape what UAE retail looks like in the decade ahead.

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Hospitality

AT.MOSPHERE AT BURJ KHALIFA: FOUR MOMENTS, ABOVE THE ORDINARY

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At At.mosphere, guests are welcomed to one of the city’s most coveted tables. High within the Burj Khalifa, dining takes on a rare stillness, with Dubai unfolding far below and the horizon dissolving into sky, creating a sense of scale that feels almost otherworldly.

At AED 155, the day moves through four distinct moments from morning to evening. No matter the hour, there’s a moment that fits.

Sunrise in the Sky – Breakfast
A slow start above the city with two organic eggs your style or fluffy pancakes with raspberry jam and vanilla Chantilly, alongside coffee as Dubai wakes beneath you.
Time: 8:00 am to 11:30 am

Business Lunch
A midday selection featuring roasted sea bream with black Venere rice or slow-cooked beef cheek with potato purée, finishing on something light.
Time: 12:30 pm to 3:00 pm

Afternoon Tea
Delicate sandwiches, warm English scones with jam and artisanal cream, and classic pastries served as the light shifts across the skyline.
Time: 2:30 pm to 3:00 pm

Golden Hour – Cocktails and Bites
Golden hour takes over with signature cocktails, curated bites, and a skyline that naturally draws you in.
Time: 5:00 pm to 8:00 pm

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