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SPOTTING THE SIGNS: HOW DOOR STAFF ARE BECOMING NIGHTLIFE’S FIRST RESPONDERS

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5 months ago

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Stephanie Austin, founder of Prima Cura Training

The image of the nightclub ‘bouncer’ has a clear stereotype: physically imposing, authoritative, and primarily concerned with keeping order among the customers. But step into today’s night-time economy and you’ll find that role has evolved significantly. Door staff are now acting as frontline responders, playing important roles in safeguarding vulnerable people as they enter, enjoy, and even once they’ve left the venue.

These developemnts reflect a cultural change, a shift in the way society views issues like consent, and most importantly improved training. Door supervisors are in an ideal position to spot signs of distress, coercion, or danger.

‘Duty of care’

Nowadays, there’s a much broader interpretation of the ‘duty of care’ concept. One of the most important messages now emphasised in training is that responsibility doesn’t end when someone steps outside the venue. Door staff are encouraged to look after not only customers inside the venue, but also those leaving it, people nearby, and even non-customers within visible range. The mindset of “not on our premises, not our problem” is thankfully becoming outdated.

Another major change lies in the way we define a vulnerable person. Where it once only really meant someone who’s intoxicated, training now stresses that vulnerability can take many forms and isn’t always obvious. A person may be sober but anxious, isolated, or pressured. People of all genders can experience harassment or assault, not just women and girls. Recognising these nuances is key to meeting a duty of care.

This awareness is reinforced by a more diverse workforce. The presence of more women and LGBTQ+ door staff has helped create a more approachable and inclusive environment. For many customers, particularly those feeling unsafe or uncomfortable, being able to speak to someone they relate to can make all the difference. It opens the door to earlier disclosures and ultimately, better support.

Initiatives like “Ask for Angela” have also contributed. Now widely recognised across venues, the scheme provides a discreet way for people to signal they need help. While not a complete solution, it represents a step toward embedding safety into nightlife culture.

Responding to raised concerns

Equally important is how staff respond once a concern is raised. Physical intervention is rarely appropriate in cases involving vulnerability. Instead, training focuses on communication, empathy, and alignment with safeguarding policies. The aim is to support people in a way that minimises further harm, without escalating a situation unnecessarily.

The industry has also learned from past mistakes. There is growing awareness of the risks associated with ejecting someone from a venue without their belongings or without informing their friends. What might once have been standard practice is now considered dangerous. Leaving individuals stranded or isolated only increases risk.

Training is the key

Ongoing training is absolutely critical in maintaining this progress. Laws change, but I’d like to know one person who can cite every law relevant to their profession. On top of that, societal expectations and emerging threats form quicker than the law can keep up with.

From increased numbers of drink spiking incidents to changes in local crime patterns, door staff must stay informed and receive the training they need to ensure public safety is maximised. Regular refresher sessions not only reinforce responsibilities but also provide space to share experiences, discuss challenges, and learn from one another.

These sessions often include guidance on local support services, enabling staff to signpost individuals towards appropriate help, whether that’s mental health support, substance misuse services, or national helplines for issues like exploitation. They also cover practical skills like accurate incident reporting and navigating communication systems such as venue radios and emergency services.

Together, these developments are changing what it means to work the door. Today’s security staff are active participants in a wider safety ecosystem. Observant, informed, and increasingly compassionate, they stand on the frontline of nightlife, ready to step in when it matters most.

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Hospitality

AL RAHA BEACH RESORT & SPA ABU DHABI INTRODUCES FOUR NEW EXPERIENCES TO ENJOY THIS SEASON

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8 hours ago

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October 15, 2026

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As the cooler months arrive, Al Raha Beach Resort & Spa, Abu Dhabi is giving residents and visitors four new reasons to step out and enjoy the season. With a line-up of experiences across Black Pearl, La Piscine and Azur Restaurant, guests can look forward to everything from lively ladies’ nights and golden-hour gatherings to relaxed al fresco evenings and sophisticated jazz nights, with packages starting from just AED 85 per person.

Black Pearl Ladies’ Night – Every Tuesday, Starting 20 October

Tuesday evenings are getting a little more exciting at Black Pearl with the introduction of its new Ladies’ Night. Perfect for catching up with friends or enjoying a midweek evening out, the experience brings together good company, a lively atmosphere and a little midweek indulgence. For AED 85 per person, ladies can enjoy free-flowing house beverages accompanied by a bar bites platter, making it an ideal excuse to gather the girls and enjoy the evening. The offer is available every Tuesday from 7 PM to 10 PM.

La Piscine Sundowners – Every Friday, Starting 16 October

Friday evenings are all about golden-hour moments at La Piscine. As the sun begins to set, guests can unwind by the pool, enjoy the relaxed atmosphere and ease into the weekend with refreshing drinks and delicious bites. Priced at AED 99 per person, the Sundowners package includes two selected drinks and a bar bites platter, offering a laid-back way to enjoy Abu Dhabi’s cooler evenings. The offer is available every Friday from 5 PM to 7 PM.

Jazz Nights at Black Pearl – Every Thursday, Starting 22 October

For those who enjoy a more sophisticated evening, Black Pearl introduces Jazz Nights, bringing together smooth jazz, whiskey and cigars in an intimate setting. Whether it’s an after-work gathering or a relaxed night out, the experience offers a refined way to unwind as the week draws to a close. Priced at AED 99 per person, the package includes two selected drinks and one selected cigar. Jazz Nights take place every Thursday from 7 PM to 10 PM.

Azur Al Fresco Aperitivo – Every Saturday, Starting 17 October

With the return of outdoor dining season, Azur Restaurant invites guests to embrace the Italian tradition of aperitivo with its new Al Fresco Aperitivo experience. Designed for leisurely early evenings, the offering is perfect for catching up with friends, enjoying the pleasant weather and unwinding over drinks and light bites. For AED 99 per person, guests can enjoy two selected drinks accompanied by an antipasti platter. The experience is available every Saturday from 5 PM to 7 PM.

With these four new offerings, Al Raha Beach Resort & Spa Abu Dhabi brings together a variety of experiences to suit every occasion. Whether it’s a midweek ladies’ night, a relaxed Friday sundowner, an evening of jazz or a Saturday aperitivo, the resort offers plenty of ways to make the most of the season.

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From the MICHELIN Stage to Delhi Street Food: Chef Pradeep Khullar and Saubhagi Veer Launch One Dish Venture – Bhaturewala in Dubai

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8 hours ago

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October 15, 2026

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After years of building restaurant experiences and working in Dubai’s fine-dining hospitality industry, Chef Pradeep Khullar and Saubhagi Veer have partnered up to turn their attention to their own passion venture, Bhaturewala — a focused One-Dish food concept dedicated to the flavours of Delhi.

Following Chef Pradeep Khullar and Saubhagi Veer work at Nazaara, which was selected for the MICHELIN Guide Dubai 2026, the duo are embracing something deliberately simpler: bringing Delhi-style chole bhature and mutton bhature to Dubai through a takeaway and car-dining concept built around a love for the food, rather than an expansive restaurant format. Opening on Friday, October 16, at Shop 7, Lamcy A Building in Oud Metha, Bhaturewala will serve a tightly focused menu featuring Bhature in two signature flavours – Chole & Mutton accompanied by lassi. There will be no sprawling menu, conventional dining room or full-service restaurant setup. Instead, the focus will remain firmly on the food, with customers able to collect their orders or enjoy them in their cars.

The concept will operate on Friday evenings and on Saturday and Sunday mornings and evenings, with a limit of just 200 plates per day.

For Khullar, the venture is a personal tribute to the city where his culinary journey and love for food took shape.

“Delhi is not just where I grew up; it is a part of who I am as a chef. Some of my strongest food memories are rooted in the streets, neighbourhoods and flavours of that city. Having spent years cooking in fine dining, I wanted to bring something much more personal to Dubai — a little piece of the Delhi I know and love, right here in the neighbourhood I call home. Bhaturewala is my way of sharing those memories through food that is honest, familiar and full of character. It’s not about reinventing Delhi street food; it’s about doing justice to it,” said Chef Pradeep Khullar, Co-founder of Bhaturewala.

For Veer, whose experience spans restaurant leadership and brand building, the opportunity lay in creating something distinctive in a city where chole bhature is already widely available.

“Dubai already has plenty of places serving chole bhature, and we never set out to be just another one. We wanted to build a concept around a simple belief: you don’t need a hundred things on a menu if you can do two things exceptionally well. Specialisation is at the heart of Bhaturewala — getting the food right, staying true to what we set out to serve, and making every plate count. The limited menu and 200-plate-a-day approach are deliberate. We want people to come to us because they know exactly what they’re coming for, and they know we care about getting it right. For us, this is about choosing focus over scale, and quality over quantity from day one,” added Saubhagi Veer, Co-founder of Bhaturewala.

The idea for Bhaturewala took shape after years of conversations, planning and the familiar refrain of kabhi toh karenge — someday, we will do it. The founders have now decided to take that step, building a business of their own on their own terms, alongside their established careers in hospitality.

The approach is intentionally uncomplicated: a focused menu, a limited number of plates, and a casual, neighbourhood-friendly way for customers to enjoy Delhi-inspired food without the ceremony of a traditional restaurant experience.

At its heart, Bhaturewala is guided by one simple thought: Dilli Se Direct, bringing a taste of Delhi to Dubai, straight from the city’s food traditions to the neighbourhood they call home.

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Hospitality

Orilla After Dark: A Halloween Drunch of Spooky Sips, Costumes and Late-Night Fun

Published

2 days ago

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October 14, 2026

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This Halloween, Orilla Restaurant invites guests to step into the night with Orilla After Dark, a Halloween-themed drunch taking place on 31 October from 8 PM onwards. Set on the 27th floor of Hotel Local, Autograph Collection, in Jumeirah Village Triangle, the evening promises a playful mix of themed décor, music, Halloween-inspired treats and costume-worthy moments for adults and children alike.

Bringing a little Halloween magic to Dubai’s dining scene, Orilla After Dark will transform the restaurant into a spooky setting, complete with themed decorations, atmospheric corners and dedicated photo spots for guests looking to capture the occasion. A DJ will keep the energy going throughout the evening, creating the soundtrack for a night of food, drinks and festive fun.

Guests are encouraged to embrace the theme and arrive in their most creative Halloween costumes. A best-dressed competition will add an extra element of excitement, with the winner receiving a premium bottle of champagne. For those looking to get into the spirit of the season, special Halloween-inspired cocktails and desserts will also be available exclusively on the night.

Families are welcome to join the celebrations, with trick-or-treat activities planned for younger guests, making Orilla After Dark an option for those looking to enjoy Halloween together. From little monsters in costume to adults ready for a night out, the evening brings together playful seasonal touches and Orilla’s lively dining atmosphere.

Drunch packages are available to suit different preferences, starting at AED 275 per person for the Soft Package, AED 390 per person for the House Pouring Package and AED 475 per person for the Prosecco Package.

Whether arriving for the costumes, the cocktails or simply a different way to celebrate Halloween in Dubai, Orilla After Dark invites guests to gather after dark for an evening of spooky surprises and seasonal indulgence.

Event Details

  • Event: Orilla After Dark – Halloween Drunch 2026 | Date: Saturday, 31 October 2026 | Time: 8 PM onwards | Venue: Orilla Restaurant, 27th Floor, Hotel Local, Autograph Collection, Jumeirah Village Triangle, Dubai | Dress code: Halloween costumes encouraged for adults and children

Drunch Packages

  • Soft Package: AED 275 per person | House Pouring Package: AED 390 per person | Prosecco Package: AED 475 per person | Reservations: +971 4 575 2986 / +971 55 104 7521 | Email: reservation@orillarestaurant.com
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