Automotive
The Next Generation of Automotive Retail Starts with Connected Data
As customer expectations evolve and digital technologies reshape the automotive landscape, dealerships are moving beyond one-off vehicle sales towards connected, data-driven customer relationships.

In this exclusive interview with Monzer Tohme, Managing Director, MEA & APAC, Keyloop explores how unified platforms, AI, and customer intelligence are redefining the future of automotive retail across the Middle East.
What is the fundamental change happening beneath the surface that most people are still underestimating within the automotive retail space?
The shift from selling cars to selling continuous experiences, and the data layer that makes it possible.
The change most people miss is this: automotive retail is quietly moving from a transactional model to a data-driven relationship model. Every interaction a customer has, a service visit, a finance inquiry, a test drive generates a signal. For decades, those signals were lost. Today, the dealers and OEMs who are winning are the ones connecting those signals into a single customer intelligence layer.
What’s underestimated is the compounding effect of that data. It’s not just about personalisation or marketing. It’s about predicting the next need before the customer voices it, whether that’s a service upsell, a renewal, or a new vehicle. The dealers who build that capability now will have a structural advantage that’s very hard to close later.
We often hear about digital transformation in automotive retail. In reality, what does that mean for a dealer on the ground here in the UAE?
It means removing the friction between the customer’s expectation and the dealer’s ability to deliver in real time, at every touchpoint.
UAE customers are among the most digitally sophisticated in the world. They research online, compare across brands, and expect a seamless handoff when they walk into a showroom. So for a dealer on the ground, digital transformation is not a back-office project. It is the front line of the customer experience.
In practical terms, it means a sales executive knowing a customer’s full history before the conversation starts. It means a service advisor being able to book, update, and close a job card without paper. It means the dealer principal seeing their whole business, inventory, pipeline, aftersales revenue, on a single screen, not ten spreadsheets. At Keyloop, that is exactly what we are enabling: systems that make the dealer faster, smarter, and more connected to their customer than they have ever been.
We have a sales-driven dealership model here. Do you think we will soon move towards a lifecycle or ownership-driven model?
Yes, and the smarter dealers in this region are already making that move. The question is not if, but how fast.
The traditional Gulf dealership model was built on volume, conquest, and the next sale. That worked when customers had fewer choices and lower expectations. Today, with more brands, more channels, and more informed buyers, holding on to a customer through the entire ownership journey, service, insurance, accessories, finance, trade-in, next vehicle, is far more valuable than winning them once and losing them to a competitor two years later.
The region also has some natural tailwinds. Vehicle ownership periods here are longer than many markets. Loyalty programmes are becoming more sophisticated. And OEMs are starting to push dealers toward customer lifetime value metrics, not just unit sales. The dealers who will lead the next decade are the ones who start treating the delivery of a car not as the end of the sale, but as the beginning of a relationship.
At Keyloop, our entire platform philosophy is built around that lifecycle view, giving dealers the tools to stay relevant and valuable to their customers long after the keys are handed over.
Fusion is positioned as an end-to-end platform. What was broken in the traditional dealership tech stack that required this kind of unified approach?
The old stack wasn’t one broken thing, it was five or six disconnected systems that were never designed to talk to each other.
If you walked into most dealerships in this region five years ago, you would find a DMS handling stock and invoicing, a separate CRM for sales leads, another tool for workshop job cards, a standalone finance and insurance module, and often a completely manual process for parts ordering. Each system had its own database, its own logic, its own version of the customer record. The result was that a dealer could sell a car, service it three times, and still not know the customer’s name when they called in.
◈ Fragmented customer identity: Sales, service, and finance held separate customer records with no unified view across departments.
◈ Data trapped in silos: Actionable insights sat locked inside individual systems, reporting required manual consolidation, often in spreadsheets.
◈ eInvoicing introduction: Every new tool added another point-to-point integration to maintain, creating fragility and escalating IT costs over time.
◈ Slow, error-prone workflows: Re-keying data between systems introduced errors and added minutes to every customer interaction, multiplied across thousands of transactions.
Keyloop Fusion was built to eliminate that entire class of problem. When sales, aftersales, parts, finance, and CRM all run on a single data model, the customer record becomes the source of truth that every team works from. A service advisor can see the customer’s purchase history. A sales executive can see their service loyalty. The dealer principal can see the whole business in one place. That is not a feature, it is a fundamentally different architecture that changes how a dealership operates.
For the Middle East specifically, this matters even more. Our dealership groups here are large, multi-brand, multi-site operations. The complexity they carry is enormous. A unified platform is not a nice-to-have for them, it is the only way they can scale without proportionally scaling their headcount and risk.
What kind of partnerships or ecosystem play is Keyloop looking to build here in the Middle East in 2026–2027?
We are building an open ecosystem, not a walled garden. The partnerships we are focused on fall into four areas that directly amplify what dealers and OEMs in this region need most.
Digital retail & mobility platforms: Connecting to regional marketplace and mobility platforms so dealers can manage online inventory, leads, and digital retailing from inside Fusion without channel switching.
AI and data intelligence partners: Working with analytics and AI providers to layer intelligence on top of Fusion’s data, predictive service reminders, demand forecasting, and customer churn signals.
OEM & manufacturer integration: Deeper real-time connectivity with OEMs on warranty claims, vehicle data, and campaign management, reducing friction between the factory and the showroom floor.
Financial services & insurance: Embedding regional finance and insurance providers, including multiple finance options, natively into the sales workflow, so F&I becomes seamless rather than a separate conversation.
Beyond technology, we are also investing in our implementation and consulting partner network in the region. The Middle East has some of the most ambitious dealership groups in the world. Groups that operate across the GCC, into Africa, and into South Asia. Supporting their scale requires a strong local partner ecosystem, not just a product.
The strategic intent is clear: Keyloop becomes the platform that other automotive technology companies want to connect to, not the system that sits in isolation. We want to be the operating system of the dealership, with a marketplace of capabilities around it. That is the direction for 2026 and into 2027, and the Middle East is a priority market for proving that model out.
Automotive
Zeekr UAE and AWR Automotive Unveil Redesigned Flagship Showroom on Sheikh Zayed Road in Dubai
Zeekr UAE and AWR Automotive are proud to announce the unveiling of the redesigned Zeekr flagship showroom on Sheikh Zayed Road in Dubai. The new space brings together contemporary design, refined hospitality, and personalised customer engagement, reflecting the partners’ confidence in the UAE’s expanding electric mobility market.
The showroom gives customers a clear and practical way to explore electric mobility. Zeekr product specialists will provide personalised guidance around the Zeekr range, charging, intelligent technology, performance, test drives, and after-sales care. Interactive touchscreen TVs allow customers to explore vehicle configurations in detail and place orders directly from the showroom. Customers can also discuss their individual driving requirements and ownership considerations in a relaxed setting, helping them understand how electric mobility can support everyday journeys, family travel, and longer drives across the UAE.
At the centre of the redesigned showroom is the Zeekr Lounge, a refined hospitality space for customer appointments, coffee conversations, and owner gatherings. The lounge brings a more personal dimension to the retail experience, providing a welcoming place for guests to spend time with the brand before or after a consultation or test drive. A partnership with Maison 7, AWR Group’s luxury lifestyle brand, adds curated homeware and elegant décor, creating a warm, lifestyle-led environment that complements Zeekr’s progressive design philosophy and brings the showroom’s material, colour, and craftsmanship story to life.
“The UAE’s electric mobility market is advancing quickly, and customers want the confidence that comes from clear guidance, a trusted local partner, and an ownership experience designed around their needs,” said Roberto Colucci, Director of EVs, AWR Automotive. “Our redesigned flagship showroom brings those elements together, creating a destination where customers can experience Zeekr’s technology, design, and hospitality while exploring how electric mobility can fit their everyday lives.”
The redesigned flagship also includes two AC charging points, giving customers an added practical touchpoint with the Zeekr ownership experience during their showroom visit. Two dedicated vehicle delivery bays provide an elevated handover setting, allowing every delivery to become a more personal and memorable moment for customers and their families. The flagship will also serve as a platform for product introductions, owner engagement, and curated events, bringing customers and electric mobility enthusiasts together around premium electric driving. Customers are invited to visit the showroom on Sheikh Zayed Road to experience the Zeekr range, speak with a product specialist, and book a personalised test drive.
AWR Automotive is Zeekr’s official distributor in the UAE. Supported by decades of automotive expertise and an established national network of showrooms and service centres, it brings the Zeekr ownership experience to customers from first discovery through to long-term support, helping advance premium electric mobility across the region.
Automotive
DiDi’s Next-Generation Robotaxi R2 Begins Fully Driverless Service Trials Ahead of Global Deployment
DiDi Autonomous Driving began fully driverless service trials with its next-generation Robotaxi R2. The milestone marks a new stage for R2, as the next-generation Robotaxi moves beyond technology validation into real-world mobility operations, demonstrating capabilities that could support the company’s planned testing in the United Arab Emirates and future global deployment.
In the fourth quarter of 2025, DiDi Autonomous Driving began round-the-clock fully driverless passenger testing in selected demonstration areas in Guangzhou and Beijing, with operations running safely and steadily since then. Building on this operational experience, R2, jointly developed by DiDi Autonomous Driving and GAC Aion, is a purpose-built Robotaxi designed for global deployment. It combines DiDi Autonomous Driving’s Level 4 full-stack software and hardware with a vehicle platform developed specifically for driverless passenger service, designed with safety, operating efficiency and in-cabin experience.
The next-generation Robotaxi R2 is equipped with 33 sensors, including LiDAR, cameras, 4D millimeter-wave radar, infrared cameras and audio sensors, providing comprehensive perception across a range of driving environments. Its triple-domain fusion central computing platform delivers more than 2,000 TOPS of GPU computing power and supports lower-latency decision-making in complex urban conditions. The vehicle platform also meets five-star safety standards in China and Europe (C-NCAP and Euro NCAP) and incorporates a multi-layer redundancy system.
Built around user needs, R2 maximizes rear passenger space and features high-angle adjustable seats. It is equipped with a 17.3-inch ceiling-mounted screen with entertainment features, as well as an AI voice interaction system that allows riders to complete PIN verification and start the trip, adjust the air conditioning, open the windows and control the ambient lighting through voice commands. These elements reflect DiDi Autonomous Driving’s view that a successful Robotaxi service combines advanced autonomous-driving capability with an intuitive and comfortable passenger experience.
The UAE will serve as DiDi Autonomous Driving’s first international market. In April 2026, at the China-UAE Business Promotion Event, the company confirmed that it is working with local partners to advance Robotaxi applications, with local testing and pilot initiatives planned within the year. The planned testing comes as the UAE continues to develop its regulatory framework for autonomous vehicles. In Dubai, the Autonomous Transportation Strategy aims to shift 25% of total transportation to autonomous mode by 2030, with taxis among its priority application sectors. DiDi Autonomous Driving has also joined Abu Dhabi’s Smart and Autonomous Vehicle Industries (SAVI) cluster and established a strategic partnership with the Abu Dhabi Investment Office (ADIO) to support innovative autonomous-driving applications, AI talent development and ecosystem building.
The launch arrives as autonomous mobility moves from vision to operational reality across the UAE. On 19 August 2026, the Government of Dubai Media Office reported that Robotaxi operations in Dubai had traveled more than four million kilometers of autonomous operation and completed 7,613 driverless passenger trips since launch, achieving a 97% customer satisfaction rate. The emirate’s Robotaxi fleet includes 144 vehicles, with 48 in active operation, and contributes to the 2030 target set out in the Dubai Autonomous Transportation Strategy.

For DiDi Autonomous Driving, the opportunity involves more than introducing a vehicle to a new market. The company aims to localize its technology, operating model and passenger experience with UAE partners, in line with the country’s smart-mobility priorities. The R2 milestone offers a foundation for that next phase by demonstrating how a purpose-built Robotaxi can serve passengers in complex urban environments through integrated vehicle engineering, AI capabilities and disciplined fleet operations. Through its international expansion, the company seeks to contribute proven autonomous-mobility expertise while supporting the development of a safe, intelligent and sustainable transport ecosystem in the UAE and other international markets.
Automotive
Udrive’s data reveals how freedom of choice is shaping UAE Millennials’ mobility habits
Udrive, the UAE’s leading car-sharing platform, has released new proprietary data showing how app-based car access is becoming part of everyday work, school and leisure travel across the UAE. Customers aged 30 to 40 account for 45% of users, while mornings and weekends are the busiest periods across the platform. Residential communities and business districts generate the highest demand, showing how app-based car access is becoming part of everyday travel across the UAE.
This core age profile points to a generation seeking greater freedom to choose when, how and what they drive as they balance professional and family commitments. Activity rises during the morning as customers head to offices and schools, then builds again around afternoon pick-up times as families manage school collections and after-school activities. At weekends, shopping, leisure and social visits bring more customers onto the road.
This reflects the way many people live across the region, where changing jobs, growing families and new priorities can lead residents to move homes more frequently. From housing and entertainment to transport, greater choice and access are becoming increasingly important, allowing services to adapt as people’s lives change.
In Dubai, Karama, Al Nahda, Dubai Marina and Al Rigga rank among the most popular areas for vehicle pick-ups and drop-offs, with demand concentrated around residential neighbourhoods and nearby parking areas. Office-led travel also accounts for a major share of daily ridership, with Barsha Heights, Business Bay and the area around Emirates Headquarters among the strongest locations. These journeys include daily commutes, meetings and trips that involve several stops or fall outside fixed public transport schedules.
The Ford Territory, BYD QIN and MINI Cooper rank among the most preferred vehicles on the platform, with SUVs continuing to attract strong demand. Vehicle needs can change quickly, with a customer choosing a compact car today before moving to an SUV as their family grows, or upgrading to try something different. Long-term rental allows the vehicle to adapt to the customer’s life rather than tying them to the same car for several years.
“Life in the UAE moves quickly, and people’s circumstances and tastes can change considerably within a few years. We are seeing the same mindset with cars, as people want the convenience of having a vehicle alongside the flexibility to choose one that suits their needs today. Our data helps us understand how those needs are evolving so we can position vehicles effectively and build a fleet around the way residents move. At Udrive, our vision is to make mobility seamless, accessible and data-driven, ensuring our service continues to evolve with the needs of residents across the country, ” said Hasib Khan, Founder and CEO of Udrive.
Through the Udrive app, customers can locate, book and unlock a vehicle in minutes, with flexible rental options by the minute, hour, day, week or month. The service is designed around convenience and transparency, with zero deposit, no paperwork, office visits or delivery fees, and inclusive benefits such as free fuel and parking.
Udrive operates a fleet of over 2,000 vehicles across Dubai, Abu Dhabi, Sharjah and Ajman and has completed more than three million rentals. In 2025, customers travelled more than 45 million kilometres and completed over half a million trips, while registrations increased by 14% compared with 2024. Residents account for 90% of the customer base, demonstrating strong everyday demand for flexible car access.
As cities grow and travel patterns become more varied, Udrive will continue expanding its coverage and fleet choice across the country. The latest data shows car sharing becoming a regular part of commuting, family routines and leisure travel, giving residents access to a vehicle when needed.
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