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Trigon’s Roadmap to IT Excellence and Hospitality Innovation

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Trigon

Exclusive Interview with Kamran Khayal, General Manager, TRIGON L.L.C.

What is Trigon’s long-term vision and strategy for growth in the IT distribution market?

    At Trigon, our long-term vision is to become a leading player in the IT distribution market across the Middle East, renowned for our innovative solutions, exceptional customer service, and strong partnerships with technology providers. We aim to empower businesses by providing them with cutting-edge technology and support to thrive in an increasingly digital world. We plan to continuously diversify our offerings by incorporating the latest technologies, including AI-driven tools. This will enable us to meet the evolving needs of our clients. Also, building strong, strategic partnerships with leading technology vendors is key to our growth.

    We aim to foster relationships that allow us to offer our customers the best products and services available in the market. As we continue to grow, we will focus on expanding our footprint in the Middle East  region. Having a long-term established and strong presence in countries like Saudi Arabia, Oman, and Bahrain will help us tap into new markets and opportunities. By focusing on these strategic areas, Trigon is well-positioned for sustainable growth and success in the IT distribution market, helping our clients achieve their business goals and navigate the digital transformation journey.

    • How does Trigon differentiate itself from its competitors in terms of product offerings, customer service, or market reach?

    At Trigon, we believe that our unique approach sets us apart in the competitive landscape of IT distribution. Here are the key areas where we differentiate ourselves:

    • Diverse Product Offerings:
      We pride ourselves on a comprehensive product portfolio that includes not just the latest hardware and software solutions, but also specialized services tailored to specific industries. By continuously adapting to emerging technologies and market demands, we ensure our clients have access to the best tools available.
      • Personalized Customer Service:
        Customer service is at the heart of our operations. We take the time to understand the unique needs of each client, providing tailored solutions and support. Our dedicated account managers are always available to assist, ensuring that our customers feel valued and supported throughout their journey with us.
      • Strong Local Presence with Regional Expertise:
        With offices in Dubai, Abu Dhabi, Saudi Arabia, Oman, and Bahrain, we possess a deep understanding of the regional market dynamics. This local expertise allows us to navigate cultural nuances and build strong relationships, giving us an edge over global competitors who may not have the same level of local insight.
      • Innovative Solutions and Thought Leadership:
        We strive to be at the forefront of technological advancements. Our team actively engages in introducing innovative solutions that address our clients’ most pressing challenges. We also share our insights through thought leadership initiatives, positioning Trigon as a trusted advisor in the industry.
      • Flexibility and Agility:
        In a rapidly changing market, our ability to pivot and adapt quickly to new trends sets us apart. We are agile in our approach, allowing us to respond promptly to client needs and market shifts, ensuring we remain relevant and valuable to our customers.

    Through these differentiators, Trigon not only meets the demands of the IT distribution market but also builds lasting partnerships with our clients, fostering mutual growth and success.

    • Can you share any insights on the emerging trends in the IT industry and how Trigon is positioning itself to capitalize on these opportunities?

    The IT distribution landscape is evolving rapidly, influenced by technological advancements, market demands, and changing customer behaviors. At Trigon, we are closely observing these trends and positioning ourselves to seize the opportunities they present. Here are some key trends we are focusing on:

    • Digital Transformation of Distribution Channels:
      As businesses increasingly embrace digital transformation, there is a shift towards e-commerce and digital platforms for IT distribution. Trigon is investing in enhancing our online presence and digital sales channels, making it easier for our clients to access products and services seamlessly.
    • Increased Demand for Value-Added Services:
      Customers are looking for more than just products; they seek solutions that address their specific challenges. Trigon is focusing on providing value-added services such as consulting, integration, and support to help our clients fully leverage their technology investments.
    • Supply Chain Resilience:
      Recent global events have highlighted the need for robust and resilient supply chains. Trigon is working on enhancing our supply chain management practices to ensure timely delivery of products and minimize disruptions, thereby building trust with our partners and clients.
    • Strategic Partnerships and Ecosystem Development:
      The complexity of modern IT solutions requires collaboration among various stakeholders. Trigon is actively forming strategic partnerships with leading technology vendors and service providers to create a robust ecosystem that delivers comprehensive solutions to our clients.What are Trigon’s plans for expanding its geographic footprint and reaching new markets?
    • How does Trigon ensure the quality and reliability of the products it distributes?

    At Trigon, maintaining the highest standards of quality and reliability in our product offerings is a top priority. We employ a comprehensive approach that encompasses several key practices like we collaborate exclusively with reputable technology vendors known for their high-quality products. By carefully selecting our partners, we ensure that the products we distribute meet stringent quality standards. Also, before adding any product to our portfolio, we conduct thorough evaluations and testing. This process includes assessing performance, reliability, and compatibility with existing systems, ensuring that only the best solutions reach our clients.

    We actively seek feedback from our clients regarding product performance and reliability. This information is invaluable for continuous improvement, allowing us to make informed decisions about our product offerings and address any issues promptly.


    We believe that quality extends beyond the point of sale. Our dedicated after-sales support team is available to assist clients with any product-related inquiries or issues, ensuring that they derive maximum value from their investments. Also, we prioritize compliance with industry regulations and standards. Many of the products we distribute hold relevant certifications, which not only validate their quality but also reassure our clients about their reliability.

    • What specific features and functionalities do Trigon’s hospitality TV solutions offer to enhance the guest experience and improve hotel operations?
      • Trigon’s hospitality TV solutions are designed to enhance the guest experience while also streamlining hotel operations. Here are some of the key features and functionalities we offer:
      • Interactive Guest Interface:
        Our TVs provide an intuitive, user-friendly interface that allows guests to easily navigate channels, access on-demand content, and explore hotel services. This seamless interaction enhances the overall guest experience.
      • Customizable Content:
        Hotels can personalize the content displayed on the TVs, including branding elements, promotional videos, and information about hotel amenities. This customization helps reinforce the hotel’s brand and keep guests informed.
      • Streaming Capabilities:
        Guests can connect their personal devices to the TV, enabling them to stream their favorite shows and movies. This flexibility enhances guest satisfaction by allowing them to enjoy familiar content during their stay.
      • Remote Management and Control:
        Our solutions include remote management capabilities, allowing hotel staff to monitor and control the TVs from a centralized system. This feature simplifies maintenance, updates, and troubleshooting, leading to improved operational efficiency.
      • Feedback and Survey Capabilities:
        Our solutions can facilitate guest feedback through surveys displayed on the TV. This feature helps hotels gather valuable insights into guest satisfaction and areas for improvement.

    By incorporating these features and functionalities, Trigon’s hospitality TV solutions not only enhance the guest experience but also improve overall hotel operations, allowing staff to focus on delivering exceptional service.

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    Tech Interviews

    Riverbed Launches AI-Powered Intelligent Network Observability Solutions

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    Riverbed

    By Riverbed Communications Team

    Riverbed, a global leader in AIOps for observability, has launched its latest AI-driven network observability tools. These new solutions help IT teams proactively detect and resolve issues faster. As a result, organizations gain improved visibility, quicker remediation, and lower operational costs across hybrid environments.

    Why Riverbed Network Observability Stands Out

    Modern enterprise networks are becoming more complex. To meet this challenge, Riverbed’s latest tools provide real-time, AI-powered insights. The release includes the xx90 appliance series for AppResponse, NetProfiler, and Flow Gateway. These systems offer up to 3x more performance than previous models.

    In addition, Riverbed now offers these tools through Flex Subscription. This flexible model supports deployments across physical, virtual, and cloud infrastructure. It also improves cost predictability and maximizes IT value.

    Riverbed IQ Essentials: Remediation at Speed

    As part of this launch, Riverbed is introducing the Intelligent Network Observability Essentials bundle — a curated set of tools designed to surface root causes faster and enable proactive remediation.

    Included in the bundle:

    • Riverbed IQ: A SaaS-based AI engine that pinpoints network issues without additional infrastructure.
    • Role-Based Workspaces: Unified dashboards that deliver context-rich packet, flow, and endpoint visibility.
    • Grafana Plug-In: Integration for users who want to visualize Riverbed metrics directly within existing Grafana dashboards.
    • Topology Viewer: A dynamic visual map that correlates network topologies with application and user performance.

    This bundle supports faster triage and deeper insight across distributed and hybrid networks, making it easier for IT teams to operate efficiently at scale.

    Flexibility Meets Simplicity with Riverbed Flex

    Today’s enterprises require technology investments that adapt to evolving business needs. Riverbed Flex delivers that flexibility with:

    • -License portability across hardware, virtual, and cloud deployments
    • -Predictable operating costs through OPEX-based pricing
    • -Future-ready architecture that eliminates the need to re-purchase software during transitions

    By decoupling software from infrastructure, Flex allows businesses to realign observability investments with growth, resilience, and innovation goals — without compromising on value.

    High-Performance Architecture, Built to Scale

    To match the performance requirements of modern networks, Riverbed has engineered its new xx90 series appliances to support uncompromised throughput for both packet and flow-based observability. Whether deployed for AppResponse or NetProfiler, these appliances deliver high-volume capture and analysis — with sustained packet capture at over 50 Gbps and modular storage scaling beyond 2.4 PB.

    New updates also include:

    • -Real-time triage of encrypted IPSec ESP traffic
    • -Support for cipher hygiene and globally distributed environments
    • -3x faster reporting and 2x greater flow throughput
    • -Dynamic flow load balancing and full support for SD-WAN environments

    Together, these capabilities give organizations full-fidelity data visibility — essential for delivering seamless digital experiences.

    Delivering Value and Efficiency at Every Layer

    Dave Donatelli, CEO of Riverbed, highlighted the strategic vision behind this major release:

    Dave Donatelli photo

    This sentiment reflects Riverbed’s ongoing commitment to reducing tool sprawl, simplifying network management, and empowering IT teams with AI-enhanced capabilities that drive efficiency at scale.

    A Foundation for the Future of Observability

    As digital demands continue to rise, Riverbed’s intelligent network observability solutions are positioned to help organizations adapt, scale, and thrive. By integrating hardware innovation with AIOps automation, and offering a modern licensing model, Riverbed delivers a platform that meets enterprise needs today — and evolves with them tomorrow.

    Whether it’s accelerating incident response, maintaining user experience, or optimizing hybrid cloud performance, Riverbed’s latest release proves that observability isn’t just about monitoring — it’s about enabling smarter business decisions.

    Make sure to check out the recent edition Digital Magazine Technology – The Integrator

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    Tech Interviews

    Local by Design: The Untold Advantage Behind the Middle East’s Most Trusted Platforms

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    Arab tech executive presenting ride-hailing data in a Dubai office

    By Khaled Nuseibeh, CEO of Hala

    In today’s digital world, global platforms often dominate headlines. Yet in the Middle East, a different success story is unfolding—one led by home-grown innovation. Local platforms in the Middle East aren’t trying to catch up. They’re rewriting the playbook.

    The Rise of Local Digital Platforms in the Middle East

    Platforms rooted in their own communities see what others miss. They understand the silent signals of everyday life—the way people move, pray, celebrate, and adapt to seasons.

    Taxi demand, for instance, spikes after Friday prayers, not just during morning rush. Families shift their travel patterns during Ramadan. During the scorching summer, shaded areas and malls become primary destinations. You won’t find these insights on a global dashboard—they come from living them.

    Built-In Context: Why Localisation Wins

    Being close to the ground gives local platforms a major edge. In a city like Dubai, it makes a difference whether you’re navigating Deira’s tight alleys or Downtown’s wide streets.

    At Hala, we designed our model around this insight. Our “location snapping” project improved over 60,000 pickup and drop-off points—faster routing, fewer errors, and better experiences for both riders and captains.

    Operational Excellence Through Cultural Intelligence

    We don’t wait for problems to escalate. Our team spotted supply gaps caused by standardised captain shift times. So, we adjusted schedules to better match demand during peak periods—without compromising captain wellbeing.

    Because we operate locally, we can act quickly. We don’t need to wait for head office approvals across time zones. We just fix what needs fixing.

    Aligning with UAE Policies and National Vision

    The value of localisation goes far beyond convenience. Increasingly, it aligns with national priorities. The UAE’s commitment to smart cities, sustainability, and economic diversification offers a clear framework for innovation—and regional players are best positioned to deliver on that.

    For instance, just last month, Dubai launched a new initiative to award more government contracts to domestic manufacturers. The Ministry of Industry and Advanced Technology also partnered with major retailers to boost visibility for locally produced goods.

    These policies reflect a deeper truth: sustainable progress must be built from within. At Hala, founded as a public-private partnership between the RTA and Careem, this philosophy isn’t just a talking point—it’s how we operate.

    Community-First Tech: A Blueprint for Scalable Growth

    Trust is earned in the street—through consistency, reliability, and cultural relevance. That’s why both Hala and Careem Plus have kept support operations in-country, tailored our features to reflect the needs of UAE residents, and continually invested in tech that reflects local behaviours.

    When localisation is built into your business model—not added as an afterthought—you can adapt faster, deliver more impact, and align seamlessly with both policy and community expectations.

    Whether it’s refining geo-location accuracy, rethinking shift schedules, or rolling out financial services that matter to users here, local digital platforms in the Middle East are shaping a new era of tech leadership.

    The Path Forward: Growth Built on Relevance

    This region is young, mobile-first, and ambitious. People here aren’t just looking for functionality—they want platforms that reflect their identity, speak their language, and understand their context.

    And increasingly, localisation isn’t a limitation on scale—it’s the blueprint for sustainable growth. The Middle East is not a monolith, and its cities are not interchangeable. Platforms that understand this will not only serve their markets better—they will lead them.

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    Tech Interviews

    Why TWO99 is Rethinking Cloud Marketing with Compliance, Data, and Agility

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    TWO99

    How does TWO 99 ensure its Cloud Security Solution remain compliant with evolving international data privacy laws like GDPR and HIPAA?

    Two99’s cloud-native security solutions—including CNAPP, CWPP, and CSPM—are engineered to align with evolving international data privacy regulations such as GDPR and HIPAA through a proactive, multi-layered compliance framework. Our platforms integrate automated policy enforcement and real-time security posture monitoring to enable rapid detection and remediation of compliance deviations.

    As an ISO 27001:2022 certified organization, we maintain a robust Information Security Management System (ISMS) that embeds data protection, risk assessments, and regular audits into our core operations. In parallel, our ISO 9001:2015 certification underscores our commitment to rigorous quality management processes, allowing agile adaptation to global regulatory shifts.

    Our compliance team continuously monitors international privacy standards, translating insights into operational controls and product enhancements. We enforce stringent data storage protocols, including encryption of data at rest and in transit using advanced cryptographic methods, along with secure key management and policy-driven data retention and deletion.

    Regular internal evaluations and third-party audits further validate our security posture, ensuring that Two99’s offerings not only meet but consistently exceed global data protection standards.

    Given your background with WPP and GroupM, how has your approach to digital transformation changed since founding TWO 99?

    My experience with WPP and GroupM provided invaluable insights into how large-scale organizations operate—especially in terms of process, structure, and scalability. However, founding TWO99 marked a deliberate shift toward a more agile, innovation-driven approach to digital transformation. At TWO99, we focus on vertical-agnostic scalability, bringing together technology, creativity, and performance under a unified, adaptable framework.

    Unlike traditional holding companies that often operate within rigid silos, our model emphasizes speed, flexibility, and integration. We’ve built an ecosystem that allows us to pivot quickly, test rapidly, and deploy solutions that are customized to the dynamic needs of each client. This is especially critical in emerging markets like India, where consumer behaviors and platform trends evolve at breakneck speed.

    Our approach moves away from isolated service offerings and instead delivers end-to-end growth strategies—from brand storytelling to performance marketing—under one roof. This integrated engine not only accelerates ROI but also empowers clients to scale more efficiently across diverse industries and geographies.

    Ultimately, digital transformation at TWO99 is not about adopting new tools; it’s about building a mindset of experimentation, collaboration, and continual evolution—something that’s only possible when tech, creative, and media are not just coexisting, but co-creating.

    You speak a lot about growth marketing—what’s one underused strategy or tool you believe more startups should adopt?

    One of the most underutilized yet high-impact strategies in growth marketing today is predictive audience modeling—specifically using first-party data to anticipate user behavior before a customer even shows active intent. In the rush to acquire users, many startups focus heavily on performance spend and surface-level targeting, often missing the opportunity to build smarter, more efficient pipelines through data-driven foresight.

    By leveraging tools like AI-powered lookalike modeling or Google’s AutoML, companies can identify emerging patterns and preemptively segment high-intent audiences. These platforms analyze behavioral signals—ranging from product interactions and website heatmaps to backend signals like GitHub commits or CRM workflows—to spot trends that traditional analytics would miss.

    At TWO99, we’ve seen transformative results with this approach. For instance, by layering multiple intent signals (e.g., developer activity, trial-to-paid movement, sales pipeline stages) and combining them with Dynamic Creative Optimization (DCO), we helped a SaaS client reduce their Customer Acquisition Cost (CAC) by over 30%. This wasn’t just about targeting more people—it was about targeting the right people, at the right time, with the right message.

    Startups that embrace predictive modeling early in their growth journey can shift from reactive marketing to proactive growth engineering, ultimately driving better ROI, faster time to conversion, and more sustainable customer relationships.

    At TWO 99, how do you balance creative innovation with data-driven performance when leading campaigns for tech and cloud-based clients?

    At TWO99, we treat data as the creative brief—a philosophy that helps us seamlessly bridge creative storytelling with performance marketing, especially for tech and cloud-based clients. Rather than starting with assumptions or generic messaging, we begin with behavioral analytics and first-party data to uncover real pain points, usage patterns, and moments of friction within the user journey.

    This insight-driven approach allows us to craft narratives that aren’t just imaginative, but deeply relevant and conversion-focused. For example, if product analytics show a drop-off at the integration stage, our creative strategy might revolve around simplifying technical complexity or highlighting seamless onboarding. In this way, the campaign’s message is directly informed by what users are experiencing, not just what the brand wants to say.

    We also continuously A/B test creative iterations—from copy to visual formats—to fine-tune performance in real time. For tech and cloud clients, where the buyer journey is often complex and multi-touch, this balance of data and creativity ensures that each piece of content not only captures attention but drives measurable outcomes like engagement, sign-ups, or qualified leads.

    In short, we don’t see data and creativity as separate tracks. At TWO99, one fuels the other—creating high-performance campaigns that are not only intelligent but emotionally resonant.

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