Tech Features
The Middle East to Lead with Next-generation Mission Critical Communication Advancement

By Chuan Chuan (Winter) Leng, ICT Specialist and Senior Technical Manager, Hytera
The Middle East, a region renowned for its technological advancements, has long been an early adopter of new technologies, including mission-critical communications (MCC). In particular, they have been quick to deploy the latest 3GPP-based broadband technology, known as mission-critical services (MCX).
MCC used to be dominated by narrowband land mobile radio (LMR) solutions such as TETRA, P25, and DMR. Increasingly more users, such as the police, equipped with LMR systems have been publicizing RFI of interconnecting narrowband LMR networks with the newer 4G/5G broadband MCC systems.
A good illustration of this is the FIFA World Cup 2022 in Qatar, where the organizers implemented a hybrid network, which integrated both narrowband TETRA and broadband push-to-talk (PTT) technologies.
“Following the success of the 2022 FIFA World Cup, more Middle Eastern countries are now implementing broadband PTT technologies. For example, Abu Dhabi has set up a private 4G LTE network using 700MHz spectrum for its Smart/Safe City project, which has been recently updated to 5G to support advanced broadband MCC applications. Meanwhile, the Qatar Ministry of lnterior has completed the upgrade of its mission-critical capabilities and is rolling out a full range of MC services. Saudi Arabia is currently in the process of assigning broadband spectrum for public safety use,” said Jonson Wang, Product Marketing Manager of Hytera MEA.
The need for converged networks is increasing
Mahinsha Backer, the Asst. General Manager of Zener Marine Services, a much-acclaimed MCC solution distributor in the region, predicted that broadband MCX will dominate the future MCC market, but not as a replacement for traditional technologies. Rather, MCX will be deployed as an enhancement or unified solution ensuring redundancy in communication systems with broadband media capabilities.
Public safety agencies in the Middle East currently rely heavily on LMR systems due to their proven reliability and security. Despite the fact that more countries are beginning the transition to broadband technologies, TETRA systems will continue to coexist with LTE networks for a long time for technical and economic reasons.
Several countries in the region traditionally rely on mature TETRA and P25 networks, according to Ildefonso de la Cruz, principal analyst in the Public Safety & Critical Communications group at Omdia. In addition, Ildefonso also pointed out that new TETRA networks have been deployed to address the needs of sports as well as tourism-related contracts in Bahrain, UAE, and Saudi Arabia, including deployments in the F1 Grand Prix in Abu Dhabi and Bahrain, as well as mission-critical solutions for the Hajj pilgrimage in Saudi Arabia.
Given the continuing deployment of LMR networks, the market needs to find a way to integrate these different technologies to deliver improved MCC services to its customers. This requires a unified, standards-based approach to tightly integrate LMR and LTE networks.
Thanks to the collaborative efforts of 3GPP, ETSI, and TCCA, particularly in the realm of MCX and the interworking function (IWF), it is expected that the majority of countries will embrace these standard-based approaches. This will pave the way for truly unified, fully interoperable MCC services.
Hybrid-mode devices, also known as converged devices, have already proven their value in the market. These devices are purposely designed to operate on both TETRA and LTE networks, ensuring uninterrupted communications for responders and paving the way for a seamless transition to broadband. Vendors active in the Middle East, like Hytera, offer a variety of hybrid-mode devices, such as the PTC760.
Control rooms move towards next-generation intelligent operation
Control rooms are becoming more intelligent, which is enabling public safety agencies to make a paradigm shift from reactive to proactive operations. Better quality intelligence delivered in near-real or real time enables public safety agencies to make more accurate predictions about outcomes, better-informed decision-making, and a more targeted allocation of resources.
A unified communications platform with a hybrid dispatch console capable of integrating multiple technologies such as LTE, TETRA and more, will ensure seamless connectivity among agencies to support the instantaneous exchange of information and enable a properly coordinated response.
Modern responders are equipped with a range of advanced devices, including smartphones, radios, and body cameras, which enable real-time interaction with dispatchers using built-in communication and location tools. By incorporating advanced intelligence data from the control room and leveraging these new tools, responders can carry out operations more swiftly, flexibly, and accurately, thereby enhancing their overall effectiveness.
Pioneering companies in the industry have showcased their expertise in delivering intelligent-centric command, control, and coordination solutions in the global market. By leveraging their capabilities, intelligence-enabled command centers are poised to play a crucial role in the next-generation of public safety operations in the region.
Advanced video surveillance, along with real-time and historical intelligence analytics can be deployed to accurately forecast threats and rapidly implement robust preventive protection measures for effectively handling anticipated or ongoing incidents and emergencies.
Next-generation Computer-Aided Dispatch (CAD) systems enable agencies to strategically deploy resources, initiate early intervention, and implement measures that deter or minimize the impact of potential threats, thereby improving response outcomes.
Telecom operators carve out a slice of the MCC market
With the ongoing expansion of broadband services in the Middle East, LTE and 5G NR mobile networks are gaining recognition as alternative platforms for providing push-to-talk (PTT) and multimedia services.
Mobile network operators (MNO) like STC in Saudi Arabia, Vodafone and Ooredoo in Qatar, and Omantel in Oman have been playing an increasingly important role in the market by introducing broadband PTT services for public safety and industrial users in recent years.
These operators leverage their extensive network coverage to provide comprehensive broadband PTT solutions that integrate devices, services, and traffic into a single package. This approach offers several benefits, including reducing network maintenance and construction costs for their customers.
Furthermore, these operators are utilizing their network assurance and maintenance expertise to actively support the delivery of large-scale events and activities. An example of this is Vodafone’s involvement in providing broadband PTT services for the volunteers at the 2022 FIFA World Cup in Qatar.
Tech Features
Shure’s Growth Story in the Middle East and Beyond

As the region accelerates its digital and cultural transformation, professional audio will only grow in importance.
By Yassine Mannai, Associate Director Sales, Shure MEA

The Middle East and Africa (MEA) region is witnessing an extraordinary moment of profound transformation as nations continue to reimagine their respective economies. Cities across this vibrant region are increasingly positioning themselves as global hubs, anchored on rapid technological shifts. From national diversification agendas such as Saudi Arabia’s Vision 2030 to the UAE’s expanding cultural economy and Africa’s urbanization, the region is rethinking how it communicates, collaborates, and entertains. Against this backdrop, professional audio integration has emerged as the key enabler. Pro audio is no longer viewed as luxury; it has become a strategic pillar of productivity, culture, and trust.
For Shure, this represents fertile ground for growth. The company’s trajectory in the region is anchored on a clear multi-prong approach: sustainable value creation through localization, strong partnerships, and continuous education. Rather than chasing short-term wins, the focus is on building strong ecosystems where audio technology empowers organizations to achieve their ambitions.
A Partner in Regional Growth
Demand for professional audio is being fueled by three key drivers. First, the large-scale investments in infrastructure and cultural projects trend in the region is creating an appetite for reliable, scalable audio solutions. Second, with hybrid work and learning still active, audio systems now serve as must-have tools for collaboration, ensuring clarity and engagement. Third, the entertainment and events industry continues to flourish, with audiences expecting immersive sound experiences with emotional connection.
Shure’s presence in conferences, cultural centers, and classrooms underscores its adaptability. By aligning closely with each sector’s needs, the company is not just supplying equipment – it is shaping how people experience communication and culture. Providing the ultimate IT and meeting room solutions is one thing, ensuring that end-user requirements in meeting spaces are consistently met is where the rubber meets the road, which makes factors such as quality, form factor, and smart solutions that leverage technology for seamless integration crucial.
A Strategy Anchored on Three Pillars
Shure’s growth blueprint rests on localization, partnerships, and education.
- Localization ensures that global standards are adapted to regional requirements. A broadcaster in Abu Dhabi may demand wireless mobility, while a university in Riyadh seeks scalable, user-friendly systems. Meeting these nuanced needs requires agility and customization.
- Partnerships with distributors, integrators, and resellers expand reach and sustain service excellence. These trusted relationships are critical to delivering value on the ground.
- Education equips professionals with the right skills to maximize technology investments. Through training initiatives, Shure empowers AV specialists to deploy and maintain systems effectively, ensuring customers achieve long-term returns.
Technology and Innovation at the Forefront
We strongly believe that the future of audio in the region will be shaped by three defining trends.
- Immersive experiences are becoming a cultural norm, and audio must now create impact as much as it delivers clarity.
- AI and intelligent systems are moving from concept to reality making adaptive audio that responds to its environment the way to go.
- Hybrid environments will remain central to work and education even as physical and virtual interactions merge with audio determining whether collaboration succeeds or fails.
A century of sound, a future of possibility
This year, Shure marks its 100-year anniversary. Few technology brands reach such a milestone, and fewer still do so with their reputation for quality and trust intact. For customers and partners in MEA and beyond, the centennial is not merely a celebration of heritage. It is a reassurance that Shure’s next century will be guided by the same principles that made it a global leader – with innovation, reliability, and customer focus at the core.
As the region accelerates its digital and cultural transformation, professional audio will only grow in importance. For IT leaders, this means viewing sound not as an afterthought, but as a strategic layer of infrastructure – one that underscores effective communication, collaboration, and connection.
Shure’s growth story is far from complete. The company’s next chapter is being written in partnership with the region’s institutions and enterprises. And in an age where voices need to be heard clearly across physical and digital spaces, Shure’s mission remains simple: to deliver sound that empowers progress.
Tech Features
ASUS Techsphere Forum: Empowering Business Leaders Through Next-Gen Hardware Innovation

The line on the opening slide— “Every company will be an AI company”—wasn’t tossed out as a provocation. At the ASUS Techsphere Forum 2025 in Dubai, it landed as an operating instruction. The message across keynotes, the Intel segment, and two candid panels was strikingly consistent: AI stops being theatre the moment you standardize three things—the workspace (where people actually work), the runtime (so models are portable), and the portfolio (so you manage dozens of use cases like a product backlog, not a parade of proofs-of-concept).

Subrato Basu, Managing Partner, Executive Board

Srijith KN,
Senior Editor,
Integrator Media
A quick reality check on market size so we’re not drinking our own Kool-Aid: the global AI market in 2025 is roughly $300–$400B, depending on scope (software vs. software + services + hardware). Reasonable consensus ranges put 2030 at ~$0.8–$1.6T. In other words, still early—but already too big to treat as a side project.

ASUS: PUT AI ON THE ENDPOINT—AND MAKE IT GOVERNABLE
ASUS’s enterprise stance is disarmingly practical. As Mohit Bector, Commercial Head (UAE & GCC) at ASUS Business, framed it, the fastest way to make AI useful is to put it where the work happens (the endpoint) and to make it governable. Concretely, that means:
- NPUs for on-device inference (privacy, latency, battery life).
- Manageability (fleet policy, remote control, security posture you can actually audit).
- Longevity (multi-year BIOS/driver support) so IT can set an AI-ready baseline and keep it stable.
ASUS thinks about the modern workplace as an Enter → Analyse → Decide loop, this is where the workday actually speeds up—quietly, relentlessly, at the endpoint:
- Enter: the device captures signals—voice, docs, screens, forms, sensors.
- Analyse: retrieval-augmented reasoning + analytics produce options, risks, and rationales.
- Decide: humans choose; agents act—raise tickets, update ERP/CRM—with audit trails.
It isn’t about one blockbuster use case. It’s about standardizing the canvas, so small wins compound every week.

INTEL: FROM SLOGAN TO STACK (AND WHY THE AI PC MATTERS)
Intel’s deck made the “every company will be an AI company” claim implementable. Four slide-level words—Open, Innovative, Efficient, Secure—double as a buyer checklist:
- Open: less cost, no lock-in. The same models should move across CPU/GPU/NPU and PC → Edge → Datacentre/Cloud without rewrites.
- Innovation: treat AI PCs with NPUs, edge systems, and cloud clusters as one continuum.
- Efficient: lead on performance per dollar and per watt; energy and cost are first-class design goals.
- Secure: your data and your models are IP; run locally when you should, govern tightly when you don’t.
A “Power of Intel Inside” platform slide stitched this together:
- AI software & services: OpenVINO as the portability layer to convert/optimize/run models across heterogeneous silicon.
- AI PC: always-on, private inference for day-to-day assistants.
- Edge AI: near-machine intelligence for vision and time-series use cases.
- Datacentre & cloud AI: scale-out training/heavy inference (fraud graphs, multimodal analytics, enterprise RAG).
- AI networking: the fabric that keeps it all moving—securely.
Why the fuss about the AI PC? Because it’s the next enterprise inflection after Windows and Wi-Fi. Slides mapped tangible outcomes:
- Productivity: faster info-find, auto-drafts, note-taking.
- Communication: translation, live captioning, dictation, transcription.
- Collaboration: smart framing, background removal, eye tracking, noise suppression—without pegging the CPU.
- IT operations: endpoint anomaly detection, VDI super-resolution, remote screen/data removal.
- Security: client-side deepfake detection, anti-phishing, ransomware flags.
Under the hood, Intel’s definition is a division of labour: CPU for responsiveness and orchestration, GPU for high-throughput math/creation, NPU for low-power sustained inference—the always-on stuff that makes assistants truly useful. Add vPro + Core Ultra and you get the fleet controls and long-term stability IT actually needs.
One more practical bit I liked: Intel AI Assistant Builder—a portal to stand up local assistants/agents (with RAG) that can run on the PC fleet first, shrinking time-to-value from months to days/weeks and letting you prove the full E-A-D loop before you scale heavier jobs to edge/cloud.
When the “100M AI PCs by 2026” slide hit the screen, heads tilted from curiosity to calculation. The figures—bullish vendor projections (~100M by 2026; ~80% AI-capable by 2028)—invite a haircut, but the signal is unmistakable: endpoint AI is becoming the default.

WHAT THE PANELLISTS REALLY TAUGHT US
RAKEZ (Free Trade Zone)
Posture: Execution-first. Make AI practical on the shop floor and trustworthy in the back office—governed from day one.
What they drive:
- Diagnostics (OEE baselines, defect maps) + data-readiness scans (MES/ERP) so pilots don’t stall.
- Reference lines/sandboxes where vendors prove accuracy, safety, throughput before purchase.
- Template playbooks: CV-QC, predictive maintenance, warehouse vision, invoice extraction/3-way match—each with SOPs, KPIs, integration steps.
- Curated vendors + shared services (labelling, model hosting/monitoring, SOC for AI) to reduce MSME cost/complexity.
MSMEs: “Bookkeeping-in-a-box” to clean ledgers and free cash; pre-negotiated PoC packs (fixed price/timeline, acceptance metrics); compliance starter kit (consent, retention, safety, escalation).
Enterprises: Multi-site rollout playbooks, edge + cloud reference architectures (identity-aware RAG, policy-constrained agents), and assurance artifacts (model cards, change control, audit trails).
Outcome lens: OEE ↑, FPY ↑/DPMO ↓, MTBF ↑/MTTR ↓, faster close cycles, fewer incidents—AI that moves the P&L and passes audit.
Note – FPY — First Pass Yield; OEE — Overall Equipment Effectiveness; DPMO — Defects Per Million Opportunities; MTBF — Mean Time Between Failures (repairable systems); MTTR — Mean Time To Repair
Oracle (Consulting / Applications cloud)
Posture: AI belongs inside the workflows where finance, HR, supply chain, and service teams live. Expect talk tracks like: ground answers in your own records (RAG with policy), instrument before/after outcomes, and treat AI features as part of ERP/HCM/CX—not a sidecar chatbot. The ask from buyers: prove the Enter → Analyse → Decide gains in real workflows (FP&A forecasting lift, supplier risk scoring, HR talent match quality).
Zurich Insurance (BFSI)
Posture: AI as a force for good, scaled with governance. Think hundreds of use cases: claims triage, fraud/anomaly detection, internal knowledge bots—human-in-the-loop where stakes are high, and IoT-style prevention to reward good behaviour. The key is measurement: fewer false positives, shorter cycle times, clearer audit trails—and elevated roles, not replaced ones.
Group-IB (Cyber / Threat Intel)
Posture: AI to defend—and defend against AI. SOC copilots that summarize and enrich alerts, deepfake/phishing detection, behaviour analytics across identities and endpoints, and the emerging discipline of security of AI (prompt-injection defences, LLM gatewaying, data loss controls for AI apps). If you’re rolling out agents, involve your security team early.
Dhruva Consultants (Tax Tech Transformation)
Posture: RegTech + AI to reduce compliance cost and risk. Document AI to normalize invoices/contracts, anomaly detection for mismatches and fraud flags, and a pragmatic “bookkeeping-in-a-box” on-ramp for MSMEs. Non-negotiables: auditability, versioning, segregation of duties for anything that touches filings.
Prime Group (Labs/Certification)
Posture: Risk-scored processes—every lab step tagged with expected outputs, data access, and fallbacks. Near-term wins: smarter scheduling and test selection; long-term horizon: a Mars-ready lab by 2050 aligned with the UAE’s space ambitions. It’s operational excellence today, exploration mindset tomorrow.
Education (Heriot-Watt University, Dubai)
Posture: candid and useful: human-led pedagogy; AI-assisted admin and decision support. HWU brings talent pipelines (AI/Data Science programs), translational research, and applied robotics capacity (think Robotarium-style ecosystems). This is the repeatable talent + research engine enterprises can plug into—capstones, CPD, joint R&D—that shortens the path from idea to pilot.
WHY UAE HAS A STRUCTURAL ADVANTAGE: RAKEZ × HWU
Local context matters. RAKEZ (Ras Al Khaimah Economic Zone) is more than a location; it’s an adoption on-ramp aligned with MoIAT’s Industry 4.0 programs (ITTI/Transform 4.0). Translation: factories—especially MSMEs—get real help to deploy vision-led quality, OEE analytics, and worker-safety use cases, with policy scaffolding and incentives attached.
Pair that with Heriot-Watt University as a talent/research flywheel and you have a short, well-lit path from concept to production: execution zone + skills engine. That’s a genuine regional edge.
SUMMARY
Techsphere’s most important contribution wasn’t a prediction; it was a design pattern. ASUS gives you the enterprise substrate (AI-ready endpoints you can actually govern). Intel gives you the principles and plumbing (OpenVINO portability; CPU/GPU/NPU continuum; PC → Edge → Cloud). The panellists supplied proof patterns across industries. And the UAE context—RAKEZ for execution, HWU for talent/research—shortens the distance from idea to impact.
If “every company will be an AI company,” the winners won’t be the first to demo—they’ll be the first to standardize. Start at the endpoint, insist on portability, manage a portfolio, and make the Enter → Analyse → Decide loop measurable. That’s how the slide turns into the balance sheet.
_________________________________________________________
- Glossary of Technical Acronyms
- OEE — Overall Equipment Effectiveness (measures manufacturing productivity: availability × performance × quality).
- FPY — First Pass Yield (percentage of units passing production without rework).
- DPMO — Defects Per Million Opportunities (defect rate in Six Sigma terms).
- MTBF — Mean Time Between Failures (average time between breakdowns of a repairable system).
- MTTR — Mean Time To Repair (average time to repair a failed component/system).
- AI / IT Terms
- NPU — Neural Processing Unit (specialized chip for AI inference, optimized for low-power sustained workloads).
- CPU — Central Processing Unit (general-purpose processor for orchestration, responsiveness).
- GPU — Graphics Processing Unit (parallel processor for high-throughput math and AI training/inference).
- RAG — Retrieval-Augmented Generation (technique where AI models query external knowledge bases before generating answers).
- ERP — Enterprise Resource Planning (integrated system for core business processes like finance, supply chain, manufacturing).
- MES — Manufacturing Execution System (software for monitoring and controlling production).
- VDI — Virtual Desktop Infrastructure (running desktop environments on centralized servers).
- SOC — Security Operations Center (hub for cybersecurity monitoring and response).
- IP — Intellectual Property (protected data, models, or designs).
- Industry & Enterprise Acronyms
- BFSI — Banking, Financial Services, and Insurance (industry vertical).
- FP&A — Financial Planning & Analysis (finance function for budgeting, forecasting, performance analysis).
- HCM — Human Capital Management (HR technology and processes).
- CX — Customer Experience (customer-facing processes and software).
- ITTI — Industrial Technology Transformation Index (UAE Ministry of Industry and Advanced Technology initiative under Industry 4.0).
The ASUS Techsphere Forum, organized by Integrator Media, brought together C-suite leaders from diverse industry verticals to explore how evolving hardware standards are shaping the future of work. The event highlighted the growing role of AI-enabled PCs, showing how advancements in endpoint hardware can directly support business needs. By balancing industry-specific requirements with insights on hardware innovation, the forum offered executives a clear view of how these technologies can enhance productivity and deliver measurable value across the wider business community.
Tech Features
From Display to Destination: How LED Tech Is Rewriting Outdoor Retail in the GCC

In the Gulf’s fast-evolving retail landscape, one thing is clear: attention is everything. With consumers moving between screens, stores, and digital channels in seconds, capturing that attention outdoors is becoming a high-stakes game. That’s why LED display technology is rapidly becoming the new storefront essential, especially when paired with interactivity.

Retailers across the UAE, Saudi Arabia, and Qatar are investing in large-format LED displays that do more than just promote products; they invite shoppers in. Whether it’s a vivid display on a flagship store’s exterior or an interactive screen at a luxury mall, brands are embracing motion, light, and tech to cut through the noise. Across malls in Dubai, Doha, and Riyadh, it’s no longer uncommon to see storefronts come alive with animations, responsive visuals, or even gesture-based content.
“Retailers today are competing not just for sales, but for attention, and in this region, that means making a bold visual impact,” said Zac Liang, General Manager – Gulf Area, Unilumin Group. “That’s why more brands are investing in outdoor LED displays that don’t just advertise, they engage.”
While many regions are adopting this trend, the Middle East is scaling fast. According to Grand View Research, the digital signage market in the Middle East and Africa is expected to grow from USD 1.66 million in 2024 to USD 2.80 million by 2030, with the GCC leading the charge thanks to infrastructure development, smart city strategies, and a strong mall culture. This growth is being fueled by the rising demand for immersive experiences, particularly in high-traffic outdoor retail environments.
The shift isn’t just about visuals; it’s also about interactivity. LED displays equipped with touchscreens, motion sensors, and augmented reality are turning passive browsing into active engagement. Shoppers can explore digital lookbooks, scan QR codes for real-time offers, or interact with content that responds to their presence. These experiences help bridge the online-offline divide, giving brands a powerful edge in driving foot traffic and customer engagement.
“Interactivity is no longer a luxury; it’s a necessity,” Liang added. “Our clients in the Gulf are asking for displays that do more than play content. They want screens that connect, respond, and adapt in real time.”
Unilumin has been at the forefront of this transformation. The company made waves by being the first in the LED industry to introduce MIP/COB technology for outdoor displays in China; the technology is now making its way into major Middle Eastern markets. At the 19th Hangzhou Asian Games, Unilumin deployed over 4,200 square meters of LED screens across key venues. Its outdoor COB display at West Lake, the world’s first outdoor high-brightness COB screen, not only lit up the event but became part of the visual narrative of the games.
That same energy is now flowing into the Gulf, where malls, airports, and open-air retail zones are hungry for solutions that combine aesthetics, interactivity, and performance. From arch-shaped LED portals in Dubai to street-facing media walls in Doha, the region is becoming a live canvas for digital storytelling.
The future of outdoor retail in the GCC isn’t just about visibility; it’s about visibility with purpose. Interactive LED displays give brands the power to stop shoppers mid-scroll, pull them off the sidewalk, and get them through the door. In a market where first impressions are everything, those few seconds on the street could mean the difference between a passerby and a purchase.
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