Tech News
Airtel Africa embarks on digital customer value management of 150 million subscribers with WebEngage
Airtel Africa has partnered with WebEngage to drive its digital customer base management.
Airtel is the second largest telecom service provider in Africa, with more than 60 million data users among a total of 150 million customers. Driven by a vision of bridging the digital divide and driving financial inclusion across Africa, Airtel provides mobile money, entertainment, and digital services to all its users.
The integrations will enable Airtel to monitor user service activities and in a highly personalized manner while retaining customers and improving engagement. This partnership will expand to Airtel Money, Smart Cash in Nigeria, and Airtel TV, creating seamless and personalized digital experiences across Web, App, in App, Meta, Google, and traditional channels such as SMS and email.
Airtel Africa’s Group Senior Vice President: Digital & Product, Priya Thakoor, said, “With a massive rollout completed within three-month timeframe, WebEngage’s CDP is now observing more than 600 user actions across all 14 markets and consistently building an actionable digital profile list. More than 30 highly personalized customer journeys are live, engaging more than one million subscribers and resulting in over 30% conversions.
Our objective is to improve CLTV for every customer with highly targeted offerings across channels that meet their individual needs. We have built a foundation of digital customer base management with WebEngage for My Airtel app, driving customer engagement and deeper product penetration into mobile money and adjacent digital services. It must be stated that in all this we ensure complete customer privacy.”
Hetarth Patel, Vice President – Growth Markets (MEA, Americas, APAC), WebEngage, said, “We are elated about this partnership with Airtel Africa to transform their customer value management. With our advanced customer data platform, cutting-edge analytics, generative AI, and personalized capabilities, we will help them achieve 1:1 customer engagement on owned, paid media, and digital channels. There are numerous use cases we have planned to increase app usage, retain users on digital properties, and improve CLTV. Our on-ground customer success teams based in Nairobi and Dubai will work hand-in-hand with Airtel OpCos and Group to accelerate this execution.”
The partnership reflects a broader digital transformation in the telecom sector. Telcos are metamorphosing into TechCos by partnering with innovative solution providers like WebEngage. Telecom companies’ deep understanding of customers’ non-linear journeys and benchmarking of superior customer experiences across channels, including traditional, digital, paid media, owned and third party, are certainly helping them excel at digital transformation.
WebEngage boasts unparalleled distinction in the MarTech (a portmanteau of marketing and technology) SaaS domain globally, with over 800 clients across retail, education, finance, food & beverages, media & publications, and healthcare, among other sectors. Its partnership with companies has yielded remarkable outcomes in customer experiences, operational revenue, and digital transformation. With Airtel Africa, WebEngage envisions a profound impact financially and socially.
Tech News
SHAFFRA HOSTS SUBCONSCIOUS AI LAUNCH EVENT IN RIYADH, ANNOUNCES 20+ NEW AI ROLES SET FOR RELEASE IN SEPTEMBER
Shaffra, a Saudi-based enterprise AI company building autonomous AI workforce infrastructure for governments and large organisations, has launched Subconscious AI at The Shaffra Convergence in Riyadh. Introduced before senior government representatives, enterprise leaders, investors, and technology stakeholders, Subconscious AI marks a major step in Shaffra’s vision to move enterprise AI beyond chatbots and copilots toward intelligent AI workforces that can operate with memory, context, and governance inside real organisations.
Subconscious AI has been developed as the cognitive intelligence layer within Shaffra’s Enterprise AI Workforce Platform. It enables autonomous AI teams to remember what matters, prioritise relevant knowledge, and reason with stronger business context by creating a continuously updated layer of organisational intelligence. Instead of repeatedly processing full historical data, AI employees can access the most relevant information in real time, improving efficiency, continuity, and decision support across complex enterprise workflows.
The launch also showcased how Subconscious AI will support Shaffra’s expanding portfolio of enterprise AI roles. The current portfolio includes AI sales agents, receptionists, and project managers, with more than 20 additional AI roles scheduled for launch in September 2026. These roles are designed to help organisations deploy governed AI employees across sales, operations, finance, HR, customer service, and knowledge management.
“The next phase of enterprise AI will not be defined by chatbots or copilots, but by AI systems that can operate with memory, context and accountability inside real organisations,” said Alharith Alatawi, CEO and Co-Founder of Shaffra. “Subconscious AI is built for this shift. It gives autonomous AI teams the ability to retain what matters, prioritise business knowledge, and act with stronger organisational context. This is what makes AI practical, governed and valuable at enterprise scale.”
Shaffra is expanding its footprint beyond Saudi Arabia, with services now reaching selected Asian and European markets, alongside continued growth across Bahrain, Oman, and Qatar. The company is backed by leading regional and international investors, including stc, Omantel, and global technology leaders, having raised more than $10 million to accelerate the development of enterprise AI technologies and autonomous workforce platforms.
The launch of Subconscious AI reflects Shaffra’s belief that the future of enterprise AI is not about replacing human expertise but increasing its impact. As organisations adopt autonomous AI teams, competitive advantage will come from leaders and employees who know how to combine human judgment with AI systems that can remember, prioritise, and execute within real business operations.
Tech News
RAIYN LAUNCHES AS THE TRUST-LED COMMUNICATIONS NETWORK OF THE FUTURE
RAIYN, the trust-led communications network built for the future, was unveiled today at the Museum of the Future in Dubai by Mazen Nahawi, Founder and CEO of CARMA and RAIYN.
The network brings together four of the region’s leading specialist communications firms, Brazen MENA, Cicero & Bernay, Salient Communication Group and SOCIALEYEZ under a single accountable structure. RAIYN is designed to help organisations across MENA and beyond strengthen their reputation, make better decisions, and deliver outcomes with lasting impact.
The organisations RAIYN serves operate in an environment defined by constant change, heightened scrutiny and increasingly complex stakeholder expectations. Reputation and business performance are more closely connected than ever, yet many leaders still navigate them through fragmented advice and disconnected specialists. RAIYN brings these capabilities together into one integrated model.
It offers clients a team of owner-operators who bring passion and strength, an integrated platform of insights, strategy, and creativity, specialisation that brings in-depth sector expertise, and measurement that proves value. Every engagement starts with regional expertise and aligned thinking, so that communications are relevant, credible and effective from the outset. Its approach is defined by transparent counsel, clear ownership and accountable delivery. Decision-making stays close to the work, and success is measured by the impact created for clients.
Commenting on the launch, Nahawi said:
“The people of this region, nationals and expats, are best suited to speak on its behalf. That is the belief on which RAIYN is built. We have brought together the best practitioners in the region, combining creativity, sector expertise, AI mastery and cultural depth. Communications needs a new dawn. That dawn begins with trust. RAIYN is a promise to bring people together, to build respect and to put trust at the centre of everything our industry does.”
Nahawi, who has spent 30 years helping shape the world’s communications intelligence industry, is joined by four RAIYN principals: Ahmad Itani, Founder and Chief Advisor, Cicero & Bernay; Louise Jacobson, Managing Partner, Brazen MENA; Sean Trainor, Chief Executive, Salient Communication Group; and Tarek Esper, Managing Director, SOCIALEYEZ.
Each firm contributes distinct strengths to one connected model.
- Brazen MENA is an insights-led communications agency shaping reputations and building influence for global and regional brands across lifestyle, luxury and corporate communications. Built on strategy, intelligence, care and genuine partnership with every client.
- Cicero & Bernay has helped define the evolution of strategic communication across the MENA region, bringing analytical rigour, creative discipline and a culture of measurable outcomes, guided by its enduring principle “Empowered by Facts.”
- Salient Communication Group is a Riyadh-based strategic communication consultancy helping leaders close the gap between what their organisations do and what stakeholders believe they do.
- SOCIALEYEZ is the Middle East’s leading team of creative strategists, driven by its philosophy “Create No Matter What,” which brings strategy and execution under one roof and ensures ideas land creatively and deliver commercially.
RAIYN brings together more than 700 professionals across strategic advisory, creative, digital and intelligence, and operates within News Group International (NGI), which also owns CARMA, the global media intelligence company. Through CARMA, RAIYN embeds real-time intelligence, analysis and foresight into strategy, counsel and outcome measurement, helping organisations navigate complexity and identify opportunities as they emerge.
The name RAIYN reflects the principles on which the network is built. Drawing inspiration from light (Ray), growth (Rain), humanity (Ai), intelligence (AI) and balance (Y/N), it represents the balance between human relationships and technology, intelligence and creativity, ambition and responsibility. At its heart is a belief that the strongest communications are built when different perspectives, disciplines and strengths come together to create trust and lasting value.
Tech News
Medcare: First Healthcare Provider in EMEA to Adopt InterSystems IntelliCare
Medcare Hospitals and Medical Centres, part of Aster DM Healthcare Group, has partnered with InterSystems to implement InterSystems IntelliCare™, becoming the first healthcare provider in the UAE to deploy a next-generation, AI-first electronic health record (EHR) platform.
Unlike conventional EHR systems that integrate artificial intelligence as an additional capability, IntelliCare has been built with AI embedded at the core of its clinical workflows. The platform is designed to streamline administrative processes, reduce documentation burdens, and enable physicians to dedicate more time to patient care while improving operational efficiency across Medcare’s network.
The AI-powered platform will provide clinicians with faster access to comprehensive patient information, including diagnoses, medications, laboratory results, procedures, and previous clinical notes. Features such as natural language interaction, intelligent information retrieval, and ambient clinical documentation are expected to simplify day-to-day workflows and reduce time spent on manual administrative tasks.
Future releases of IntelliCare will also introduce agentic AI capabilities, allowing intelligent assistants to support clinical decision-making and workflow management while ensuring physicians remain in control of care decisions.
Alisha Moopen, Managing Director and Group CEO of Aster DM Healthcare, said the implementation represents a significant step towards redefining healthcare delivery through intelligent technologies that augment clinical expertise rather than simply digitising existing processes.
The deployment also strengthens Medcare’s broader digital transformation strategy, reinforcing its commitment to delivering more connected, data-driven, and patient-centric healthcare services. With a unified digital health record spanning hospitals, clinics, laboratories, and insurers, the platform is expected to improve continuity of care, minimise duplication, and support more informed treatment decisions.
Ali Abi Raad, Managing Director of InterSystems Middle East, India and South Africa, noted that the implementation builds on a long-standing partnership between the two organisations and marks the next stage in Medcare’s healthcare technology journey.
Since its global launch in 2025, IntelliCare has been deployed across eight hospitals operated by Indonesia’s EMC Healthcare and is the first unified AI-powered electronic health record platform to achieve the European Union’s Class IIa Medical Device Regulation (MDR) certification for clinical safety.
The rollout positions Medcare among the region’s early adopters of AI-native healthcare platforms as healthcare providers increasingly look to intelligent systems to improve clinical outcomes, operational efficiency, and patient experience.
-
News11 years ago
SENDQUICK (TALARIAX) INTRODUCES SQOOPE – THE BREAKTHROUGH IN MOBILE MESSAGING
-
Trending8 months agoOPPO A6 Pro 5G Review: Reliable Daily Driver
-
Tech News2 years agoDenodo Bolsters Executive Team by Hiring Christophe Culine as its Chief Revenue Officer
-
VAR1 year agoMicrosoft Launches New Surface Copilot+ PCs for Business
-
Automotive2 years agoAGMC Launches the RIDDARA RD6 High Performance Fully Electric 4×4 Pickup
-
Tech Interviews2 years ago
Navigating the Cybersecurity Landscape in Hybrid Work Environments
-
Tech News11 months agoNothing Launches flagship Nothing Phone (3) and Headphone (1) in theme with the Iconic Museum of the Future in Dubai
-
VAR2 years agoSamsung Galaxy Z Fold6 vs Google Pixel 9 Pro Fold: Clash Of The Folding Phenoms


