Features
The Role of Communication Technology in Transforming Hospitality: A GITEX 2024 Perspective

Sheena Philip, Managing Director Ben InfoTech, Fanvil

Hospitality has taken a quantum leap forward—not just in the form of plush hotel rooms or scenic vistas, but also in these hyper-connected times. It’s about crafting frictionless, tailored experiences for guests—from the reservation process to everything that follows—and communication technology is at the heart of this shift. This transformation was vividly highlighted at GITEX Global 2024 in Dubai, where the integration of digital tools into service standards was showcased. This evolution in hospitality, closely observed by Ben Info Tech, is not just about adopting new gadgets; it signifies a fundamental reshaping of operational practices and guest interaction paradigms.
The UAE, with its world-class hotels and forward-thinking tech vision, has emerged as a global hub for hospitality innovation. The theme of “Global Collaboration to Create the Future AI Economy” at the recently concluded GITEX Global 2024 provided the perfect platform to showcase how AI-driven communication tools are subtly yet fundamentally transforming guest interactions with hotels and resorts. This convergence of cutting-edge technology and guest services is not merely a trend—it’s a cultural shift
Intelligent Communication: Crafting Unforgettable Guest Journeys
The journey of enhancing guest experiences begins well before they set foot in the hotel, with communication technologies playing a pivotal role in setting the tone for their stay. From automated booking confirmations to personalized devices in guest rooms, every touchpoint is designed to forge an emotional connection, making the guest feel effortlessly looked after. The exposition at GITEX 2024 highlighted technologies that not only meet but exceed guest expectations through advanced IP phones and interactive touchpoints that allow guests to customize their stay with simple taps or voice commands. Such innovations enhance convenience and craft experiences that resonate on a personal level.
Take, for instance, advanced IP phones and interactive touchpoints that streamline guest services. Gone are the days of relying on a front desk call for basic requests. With these devices, guests can now control room settings, request room service, or even customize their stay, all with a few taps or voice commands. It is far beyond bells and whistles; these communication solutions place practicality first and foremost. They help staff manage personal preferences, anticipate needs, and respond to requests faster by integrating with hotel management software. Such differentiators are critical in a journey to stand out amidst a myriad of perfect hotel options in a city like Dubai where hotel standards are stratospherically high!
Operational Mastery: The Backbone of Hospitality Excellence
Beyond guest-facing technology, the real unsung heroes in this digital evolution are the systems working tirelessly behind the scenes. While a guest’s experience may revolve around convenience, comfort, and personalization, the hospitality industry runs on the efficiency of its operations. GITEX 2024 offered a glimpse into how internal communication is being transformed, elevating staff collaboration and response times.
Smart communication devices integrated with Property Management Systems (PMS) allow staff across various departments to coordinate with minimal disruption to guest services. These tools reduce manual errors and are critical in ensuring that luxury hotels in cities like Dubai can offer world-class service while maintaining high operational efficiency.
Security at the Forefront: Tech-Enabled Peace of Mind
In a city that welcomes millions of visitors each year, safety is paramount. Guests today expect their privacy and security to be seamlessly managed through technology, and communication tools play a crucial role in delivering this. The integration of communication devices with security systems, highlighted during the expo, offers a multi-layered defense, providing peace of mind to guests and staff alike. AI-based monitoring systems, which link real-time communication platforms with security management, are reshaping hotel security dynamics, allowing for prompt responses to any unusual activities. AI-based monitoring systems have also changed the dynamics of security in hotels by linking them with real-time communicating platforms. From tracking access points to managing emergency responds to unusual activities, these systems builds a solid security framework.
Looking Towards Tomorrow: Hospitality’s Next Tech Frontier
The transformation sparked by communication technology in hospitality is just the beginning. As showcased at GITEX 2024, the future holds even greater potential for integrated, AI-powered communication systems that not only anticipate guest needs but also optimize hotel operations to a degree we’re only beginning to imagine. As the industry looks ahead, companies like Ben Infotech are playing a pivotal role by offering devices that are both innovative and practical. Our range of hotel communication devices from Fanvil, for instance, exemplifies the kind of forward-thinking technology that is driving this transformation. These business-grade devices tailored for hospitality and hotel applications come with HD audio, LED programmable keys, and integrations with the Hotel Management System. From an IP phone in the guest room to a lobby intercom, the right communication device can revolutionize hotel operations and guest experiences. The commitment of Ben Info Tech to adopting these technologies ensures that their hospitality partners are not just keeping pace with technological advancements but are staying ahead of them. As the industry evolves, the focus remains on providing experiences that are not only seamless and secure but also uniquely tailored to the needs of guests and the operational demands of the hospitality sector.
As technology continues to propel the hospitality industry forward, Ben Info Tech’s contributions in embracing and implementing these innovations underscore its pivotal role in the sector’s ongoing transformation. As highlighted at GITEX 2024, the next wave of digital transformation in hospitality has arrived—centered around smarter, more connected communication. Hotels are not only meeting modern expectations by integrating innovations to enhance guest experiences, but also by leveraging these technologies for improved internal operations. With the UAE positioning itself as a key hub for both hospitality and technological advancements, communication and collaboration solutions will remain central to this evolution—delivering seamless, secure, and personalized experiences for both guests and staff.
Features
Redefining Real Estate: The Rise of Wellness-Centric Spaces

By Mark Phoenix – CEO of Sankari
The way we think about real estate is evolving, and at the heart of this change is a renewed focus on wellness. As we become more aware of the profound impact our living environments have on our health and well-being, it’s clear that real estate must go beyond aesthetics and luxury—it must support a lifestyle of vitality and longevity. To me, true luxury is no longer defined solely by opulence but by spaces that promote health, balance, and connection.
The demand for wellness-oriented spaces is growing rapidly, and real estate developers must rise to meet it. Today’s buyers are looking for more than just high-end finishes and exclusive locations—they want environments that enhance their well-being. Integrating wellness features such as fitness centers, yoga studios, meditation areas, and holistic health services is no longer an option; it’s a necessity. These spaces don’t just add value to a property; they create communities that create physical health, mental clarity, and social engagement.
Wellness-centric design is about more than just adding amenities—it’s about creating environments that encourage movement, relaxation, and human connection. By prioritizing well-being in real estate, developers can offer residents a lifestyle that aligns with modern values and aspirations. These spaces cultivate a sense of belonging, allowing people to come together in ways that enrich their lives beyond the walls of their homes.
Beyond individual benefits, wellness-focused communities have a lasting impact on society. As more people seek out homes that support their health, the real estate industry has an opportunity to lead this cultural shift. Developments that incorporate sustainable materials, biophilic design, and eco-friendly building practices not only benefit residents but also contribute to a healthier planet.
In the ultra-luxury segment, this focus on wellness is especially meaningful. The most sought-after properties are no longer just about extravagance—they are about creating a sanctuary where people can rejuvenate both physically and mentally. True luxury lies in thoughtful, health-driven design that enhances everyday life in meaningful ways.
Designing for wellness also means partnering with visionary architects and designers who understand the importance of both form and function. In regions with challenging climates, for example, innovative solutions can help reduce environmental impact while enhancing comfort and efficiency. Securing sustainability certifications like LEED further reinforces a commitment to responsible development and aligns with the global movement toward eco-conscious living.
For me, integrating wellness into real estate is more than just a trend—it’s a deeply personal mission and a strategic imperative. The places we live should do more than just shelter us; they should actively contribute to our health and happiness. By embedding wellness into the very foundation of luxury real estate, we’re not just shaping beautiful spaces—we’re shaping better lives.
Features
We are bringing tradition to every table in just five minutes

Exclusive Interview with Ashvin Subramanyam, CEO International Business, Orkla India
In this exclusive interview, Ashvin Subramanyam, CEO of International Business at Orkla India, shares insights on the brand’s participation at Gulfood 2025 and its mission to blend tradition with innovation in the Middle East. With the launch of Eastern’s 5-Minute Breakfast range and a refreshed Arabic spice portfolio, Orkla IMEA is redefining convenience without compromising on authenticity.
What can we expect from Orkla IMEA’s presence at Gulfood 2025, and how significant is this event for your brand’s growth in the region?
At Gulfood 2025, Orkla IMEA, subsidiary of Orkla India, is set to make a strong impact by unveiling the Eastern 5-Minute Breakfast range, designed to bring the authentic flavors of Kerala to the fast-growing ready-to-cook market in the Middle East. In addition, visitors can expect a refreshed Arabic spice portfolio, reflecting Orkla India’s continued commitment to catering to the diverse culinary preferences of the region.
Gulfood is a key platform for us as it enables us to showcase our latest innovations to a global audience, including retailers, distributors, and food industry leaders. The Middle East is a strategic market for our expansion. By blending tradition with convenience, our goal through this event is to become a household name across diverse communities in the region, reinforcing our commitment to quality, authenticity, and innovation in packaged foods.
How does Gulfood help Orkla IMEA connect with new markets, consumers, and industry partners, particularly in the Middle East?
Gulfood serves as a vital gateway for Orkla India to connect with new markets, consumers, and industry partners through its subsidiary Orkla IMEA in the Middle East. As one of the world’s largest food and beverage trade exhibitions, it provides an unparalleled opportunity to engage directly with key stakeholders, including retailers, distributors, and hospitality businesses, facilitating strategic partnerships and market expansion.
For Orkla India, this event is instrumental in understanding regional consumer trends, preferences, and evolving dietary habits, particularly in the fast-growing packaged food sector. The launch of the Eastern 5-Minute Breakfast range and refreshed Arabic spice portfolio at Gulfood allows us to showcase our innovation in convenience-driven yet authentic culinary solutions.
By participating in Gulfood, we strengthen our brand presence, foster collaborations with regional partners, and position ourselves as a trusted name in ethnic and mainstream food categories. It’s a key milestone in our vision to become a household name in the Middle East.
Eastern is set to unveil its preservative-free quick South Indian 5-Minute Breakfast range. What was the inspiration behind this concept?
The Eastern 5-Minute Breakfast range was inspired by the growing need for convenient, time-saving meal solutions that do not compromise on authentic taste and quality. South Indian breakfasts, particularly Kerala’s traditional dishes, are deeply rooted in culture, requiring significant time and effort to prepare. However, with modern lifestyles becoming increasingly fast-paced, many consumers struggle to recreate these meals from scratch.
Recognizing this shift, Eastern set out to bridge the gap between tradition and convenience by crafting a range that retains the authentic flavours and textures of Kerala’s most-loved breakfasts while eliminating the long preparation time. The preservative-free formula ensures that consumers enjoy fresh, wholesome meals made from high-quality ingredients in just three easy steps, ready in five minutes.
With this innovation, Eastern empowers busy professionals, young families, and expatriates to stay connected to their culinary heritage without compromising on their schedules, making traditional breakfast accessible anytime, anywhere in just 5 minutes.
Can you give us an insight into the development process behind this 5-Minute Breakfast range, especially in maintaining authentic South Indian flavors without preservatives?
The development process for our 5-Minute Breakfast range began with a deep understanding of our consumers’ evolving lifestyles and their desire for authentic Kerala-style breakfasts that eliminate a lengthy preparation process. We identified a unique need-gap: while traditional dishes like Puttu, Appam, and Idiyappam are much-loved, the time and effort they require can be challenging in today’s fast-paced world.
Our journey involved benchmarking these dishes to the traditional methods used by homemakers, capturing the essence of how an amma would prepare them at home. This set the standard for the flavor profiles we aimed to achieve. The challenge was to replicate the authentic taste and texture while ensuring our products were preservative-free.
Our R&D team worked tirelessly, conducting extensive trials to balance authenticity and convenience. Through our innovation center we crafted recipes that retain the goodness of traditional Kerala breakfasts while being ready in just five minutes. With this range, Eastern redefines breakfast convenience, allowing families to savor the true flavors of Kerala in a fraction of time.
With over one million Keralites in the UAE, how does Eastern plan to cater to both the traditional tastes of this community and the broader multicultural audience?
With almost two million Keralites in the UAE, Eastern understands the deep emotional and cultural connection this community has with its traditional cuisine. The Eastern 5-Minute Breakfast range is designed to preserve the authentic flavours of Kerala while offering a convenient solution for modern lifestyles. By using high-quality ingredients and a preservative-free formula, the range ensures that the taste and texture remain true to tradition, making it an ideal choice for Malayalees longing for home-cooked meals.
While there are other instant and ready-to-eat options in the market, Eastern’s range stands out by offering dishes like Puttu and Palappam, which traditionally require culinary expertise and time-consuming preparation. These dishes are not widely available in the quick- convenience food category.
At the same time, Eastern is expanding its reach to a broader multicultural audience by showcasing South Indian cuisine as a flavourful, nutritious, and easy-to-prepare option for all. The simplicity of the 3 Easy Steps preparation makes these dishes accessible to non-South Indian consumers who are eager to explore new flavours. Through strategic retail partnerships, digital outreach and and aggressive in-store sampling, Eastern aims to introduce and establish South Indian breakfast as a preferred choice for consumers in this region.
What’s one thing about Orkla IMEA that people might not know but should?
While Orkla IMEA was incorporated recently, we have been in the region for over 25 years now, through our brand Eastern.
Features
2025 Hospitality Tech Trends

By Prince Thampi, Founder and CEO, Hudini
As we approach 2025, the hospitality industry is poised for transformational growth, driven by evolving traveller preferences and advancements in technology. The future of hospitality promises enhanced convenience, personalisation and sustainability, with a significant focus on creating memorable experiences for guests. Let’s dive into five key trends that will shape the hospitality tech landscape in 2025 and beyond.
- The Continued Rise of Frictionless Technology
The increased demand for frictionless experiences is set to dominate the industry, with more and more travellers preferring hotels that offer touch-free check-in, check-out, and room access via mobile apps. This trend reflects a broader shift towards easy interactions powered by seamless digital integration. Mobile apps have been an essential tool for a few years now, enabling guests to manage their stays, order room service, and access hotel information effortlessly. With the introduction of Gen AI, those apps have become more powerful than ever and are now able to provide highly personalised recommendations and speak in different languages.
Hotels embracing this trend will gain a competitive edge, as tech-savvy travellers prioritise convenience and efficiency during their stay. According to a recent survey by Deloitte, around 72% of travellers are more likely to choose a hotel that offers mobile check-in and check-out services over those that don’t.
- Hyper Personalised Guest Experiences
In 2025, personalisation will continue to be at the core of hospitality services but will finally be taken to the next level thanks to Gen AI. Guests expect hotels to anticipate their needs and offer tailored experiences, from customised room settings to personalised dining recommendations. Apps powered by AI are now able to predict guest needs based on a wealth of data, ingested from the hotel systems or fed externally.
Leveraging guest data and insights, hotels can create unique offerings that cater to individual preferences. This level of personalisation not only enhances guest satisfaction but also fosters loyalty and repeat bookings. According to Oracle’s findings, biometrics and AI are set to play pivotal roles, with 62% of guests valuing automated recognition for personalised interactions. Biometrics will experience a breakthrough into mainstream hospitality in 2025. Facial recognition technology has matured significantly and is ready to be weaved into the guest experience. It will enable better security and guest recognition while protecting their privacy at the same time.
- AI-Enabled Customer Service
Artificial intelligence is revolutionising every aspect of the hospitality industry, but will be by itself a new way of providing customer service. Chatbots and virtual assistants are becoming standard tools for handling common queries, offering instant support, and streamlining operations at any time and in any language.
AI-driven solutions not only enhance efficiency but also provide guests with 24/7 assistance, ensuring a smoother and more satisfying experience. By integrating AI technologies, hotels can free up staff to focus on delivering exceptional in-person service.
- Sustainability and Eco-Friendly Practices
Sustainability is no longer optional, it’s a necessity often enforced by regulation. Travellers are increasingly favouring hotels that adopt eco-friendly practices, such as using locally sourced food, implementing energy-efficient operations, and reducing waste.
By prioritising sustainability, hotels not only meet guest expectations but also contribute positively to the environment. This commitment to green initiatives enhances brand reputation and attracts environmentally conscious travellers. A recent survey by Booking.com found that 83% of global respondents believe more sustainable travel is vital, with 49% believing there aren’t enough sustainable travel options and 53% saying they get annoyed when a hotel prevents them from being sustainable.
Smart use of technology is key in the sustainability journey of hotels. Technology can accurately measure the reduction in carbon footprint, it will help reduce energy and adopt renewable energy sources, and will enable the effective management of food waste. Many hospitality apps allow guests to apply green energy settings to a room, some will even exchange your energy savings to loyalty points.
- The return of ‘real’
With Gen Z – the first generation grown up with everything digital – becoming the next large group to travel, the craving for ‘real’ experiences is bigger than it ever was. Hotels focusing on truly unique and hyper local experiences; a great meal, cultural outing, or wellness treatment will win the hearts of this generation.
Fortunately hotel apps, AI, automation of processes, sustainability tech and the removal of cumbersome processes like checking-in and studying paper manuals will free up hotel staff to allow them to do what they do best: providing unforgettable, personalised and sustainable experiences.
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