Tech Features
Tech’s Big Bang in 2025: AI is the Spark Igniting a New Era
By John Roese, Global Chief Technology Officer and Chief AI Officer – Dell Technologies
The year is 2025, and we’re witnessing the technological equivalent of the “big bang” with AI at the epicenter of how we live, work and play. Just as the universe expanded rapidly after its inception, technology is exploding into new realms, redefining industries and reshaping our future. Whether you’re a tech enthusiast, business professional, innovator or student, understanding these shifts is vital to navigating this brave new world.
The Rise of Agentic AI Architecture
“Agentic” will be the word of the year in 2025. The birth of agentic AI architecture marks a new chapter in human-AI interaction. Generative AI (GenAI) tools are evolving to enable AI agents, which are poised to revolutionize how we engage with AI systems.
In the consumer world, we’ve seen early agent approaches with virtual assistants, chatbots and navigation apps. In 2025, a new, more advanced set of agents will emerge. These agents will operate autonomously, communicate in natural language and interact with the world around them, including working in teams of other agents and humans. They will also be fine-tuned and optimized to perform assigned, specific skills, like coding, code review, infrastructure administration, business planning and cybersecurity.

AI agent systems will feature diverse cognitive, orchestration, and distribution architectures tailored to specific tasks. As complexity grows, multi-agent systems will emerge, requiring the rapid evolution of tech stacks to support agentic systems effectively.
To realize AI’s full potential and the rise of agentic architecture, enterprises must upgrade infrastructure – everything from data centers to AI PCs. This distributed infrastructure optimized for agentic AI can address security, sustainability and capacity considerations by distributing the AI workload across the entire IT infrastructure (cloud, data center, edge, and device).
Scaling Enterprise AI From Concept to Reality
Enterprises are poised to take AI from ideation to scale. Enterprise AI is simply the application of AI technology to a company’s most impactful processes in its most important areas to improve the productivity of the organization. It requires customers to answer two important questions:
- First, what problem am I trying to solve? Developing a framework to prioritize AI efforts to the most important, impactful areas is critical.
- Secondly, how do I solve that problem? AI solutions implemented as random projects on random tools do not scale. Instead, enterprises must determine the minimum set of AI systems needed to build a reusable and scalable AI foundation. This allows them to solve the first set of critical AI problems, and then leverage that investment to solve all future AI problems.
At Dell, for instance, our priority areas are our global supply chain, our services capability, our sales engine and our R&D capacity. Any impact on these areas results in significant ROI over other areas like HR, finance and facilities.
Next, enterprises should look at specific processes in its priority areas. For example, if process analysis uncovers an opportunity not in how salespeople interact with customers, but in how much time they spend gathering content for the customer meeting, that’s a clear AI project. GenAI can be used to automate and accelerate content discovery and creation work. In this case, the ROI is clear: shift sellers’ time back to customer-facing activities and increase revenue.
To execute prioritized projects, enterprises today have multiple off-the-shelf tools from which to choose. So, in 2025 the preferred path is to buy and implement AI tools in their private infrastructure. They can also buy tools that accelerate data modernization (data meshes, for example), and with the Dell AI Factory advancements over the past year, the infrastructure is now simple to adopt and implement.
In 2025, we have clear, repeatable approaches for prioritization and more turnkey and well-defined AI platforms and AI infrastructure options. 2025 is a year when it simply becomes easier to know what to do and how to do it when adopting AI in the enterprise space.
Sovereign AI Accelerates Global Adoption
Sovereign AI efforts are accelerating AI adoption worldwide. This concept revolves around a nation’s ability to create AI value and differentiation using its own infrastructure and data, designing an ecosystem aligned with local culture, language and intellectual property. In an era where data security is paramount, countries are opting for sovereign AI strategies and solutions, often with strong collaboration between the public and private sectors.
Instead of AI systems exclusive to governments, some countries are developing national AI resources to serve both government and local private industry, providing access to compute power and data capacity. Others are implementing a coherent national strategy where governments do not necessarily build new infrastructure but instead proactively and collaboratively co-design and encourage private industry to modernize and lead AI ecosystems.
Sovereign AI empowers nations to increase accessibility, protect critical infrastructure, drive economic growth, and enhance global competitiveness. By fostering the development of AI, it accelerates its adoption. We’re seeing growing investments directed toward infrastructure, data management, talent cultivation, and ecosystem development – and we fully expect to see this trend continue in the years ahead.
AI and the Fusion of Emerging Technologies
AI’s true potential lies in its connections with other emerging technologies. While AI itself is transformative, its impact multiplies when combined with quantum computing, intelligent edge, Zero Trust security, 6G technologies and digital twins, to name a few. This fusion creates a dynamic environment ripe for innovation and addressing existing challenges.
For instance, quantum computing in collaboration with AI will significantly impact most industries by providing the computing capability needed to scale AI to domains where classical computing struggles – likecomplex material science, drug discovery and complex optimization problems.
AI and telecom are already coming together to transform how cellular networks operate and how fundamental elements of these systems, like spectrum optimization, work. Even the future of the PC is influenced by AI, as we now see the AI PC not just as a client device but part of the end-to-end AI infrastructure. With agentic architectures, we expect to shift agents out of the data center and onto the edge or to the AI PC.
Zero trust security and AI also are intersecting. Zero trust architectures are the best path to a better, more secure world and implementing zero trust in brownfield legacy IT is hard. In contrast, AI infrastructure is new and greenfield. We expect customers to adopt zero trust by default in new AI factories for optimal security. Given the criticality of AI, that is a good thing for all of us.
AI Becomes an Essential Skill for Everyone
AI will become an indispensable tool across professions and industries. Much like past technological advancements, AI is poised to transform the job market. Routine, task-oriented roles may diminish, but new opportunities will arise, such as software composers, AI content editors and prompt engineers.
Recent surveys reveal 72% of IT leaders identify AI skills as a critical gap requiring immediate attention. Organizations must invest in developing their workforce’s AI fluency. AI skill development will be focused on defining the AI/human relationship where AI completes more of the tasks, but people define what needs to be done. This allows professionals to focus on higher-level tasks, critical thinking and complex problem-solving.
With AI, it’s not just about the work that goes away, it’s about the new roles humans play in shaping, directing and leading AI work. AI-enabled businesses can use the evolution of the human-machine relationship to accomplish tasks in different ways and expand the art of the possible.
AI is Tech’s Grand Evolution
Just as the Big Bang set the stage for the development of galaxies, stars and planets, the rapid growth of AI is creating new opportunities, industries and ways of living and working.
As we approach 2025, we predict enterprise AI adoption will accelerate dramatically in the coming year. We’re seeing better processes, better tools and a stronger ecosystem. At Dell, our initial AI projects have scaled successfully and demonstrated the potential for ROI is real. We predict the rest of the enterprise ecosystem will quickly follow suit.
For CIOs, staying informed and adaptable will be essential. Organizations must prioritize AI fluency, invest in talent development and explore innovative solutions to remain at the forefront of this tech revolution.
The future belongs to those who can harness the power of AI. Whether you’re a business executive, tech enthusiast, or innovator, the time to act is now. The impact will be profound.
Tech Features
The Infrastructure Is Automated. Why Are the Processes Around It Still Manual?

Article by Prasanna Rajendran, Vice President – EMEA, Kissflow
Across the Middle East, governments and enterprises are investing heavily in cloud infrastructure to support national digitization agendas, from Vision 2030 in Saudi Arabia to the UAE’s push toward AI-driven government services. Gartner forecasts that IT spending across the Middle East and North Africa will reach $169 billion in 2026, an 8.9 percent increase over 2025, with software spending alone growing 13.9 percent.
Infrastructure as code (IaC) is the practice of defining and provisioning computing infrastructure, including servers, networks, databases, and load balancers, using machine-readable configuration files rather than manual processes or interactive consoles. Rather than logging into a console to click through setup wizards, teams describe their entire infrastructure in version-controlled code that can be reviewed, tested, and deployed like any other software artifact.
For CIOs and IT leaders, this matters because IaC has become the operational standard for any organization running workloads at scale. Grand View Research valued the global IaC market at $1.2 billion in 2025 and projects it to reach $6.1 billion by 2033, a compound annual growth rate of 22.3 percent. That trajectory reflects a clear shift: enterprises are moving from manual, ticket-driven infrastructure management to automated, code-driven provisioning.
What is infrastructure as code?
At its core, IaC means defining resources such as virtual machines, storage volumes, network configurations, security policies, and access controls in declarative or imperative code files. Those files become the authoritative record of what your infrastructure looks like at any moment.
IaC generally follows one of two approaches, depending on whether teams want to define an outcome or prescribe the route to it. Declarative IaC describes the desired end state: you specify what you want, such as three servers, a load balancer, and a database cluster, and the tool works out how to get there. Terraform, AWS CloudFormation, and Azure Bicep all use this method. Imperative IaC instead specifies the exact steps to reach an outcome. You write procedural instructions: create this server, then attach this disk, then configure this network. Ansible and Chef follow that model more closely.
The declarative approach dominates enterprise adoption today because it is easier to maintain and less error-prone. You describe the outcome rather than the procedure, which keeps the code readable even as infrastructure complexity grows.
What separates IaC from traditional infrastructure management is version control. Every change is tracked in Git, reviewed through pull requests, and deployed through automated pipelines. This is the mechanism Gartner points to when it describes IaC as the route to cloud governance and self-service at scale.
Why infrastructure as code matters for enterprise IT
Manual infrastructure management does not scale. When an operations team provisions servers through tickets and console clicks, every environment differs slightly, every deployment carries risk, and every audit turns painful. IaC removes these problems systematically.
Consistency and reproducibility
IaC guarantees that the development, staging, and production environments are consistent. Configuration drift, the slow divergence of environments over time, disappears because every deployment is generated from the same code. When an incident occurs, you can rebuild an environment from scratch in minutes.
Speed and agility
Organizations using IaC provision entire environments in minutes rather than weeks. When business conditions change, whether through a product launch, a capacity spike, or a compliance deadline, IaC lets you respond at the speed of code.
Security and compliance
With IaC, security policies are embedded directly in infrastructure templates. Guardrails apply automatically. Compliance checks run in the CI/CD pipeline before any change reaches production. Security stops being a gate at the end of the process and becomes part of how infrastructure gets built.
Cost efficiency
IaC gives you precise control over resource provisioning. Idle capacity gets identified and decommissioned through code rather than through quarterly manual audits. Cost discipline has grown into a standing function for this reason: 59 percent of the 759 organizations Flexera surveyed for its 2025 State of the Cloud Report now run a dedicated FinOps team, up from 51 percent the year before.
Key infrastructure as code tools for the enterprise
Several tools now anchor enterprise IaC strategy, each suited to a different environment. Terraform and its open-source fork, OpenTofu, remain the dominant choice for cross-cloud work, offering declarative provisioning across multiple clouds using HCL. Organizations standardized on a single cloud often turn to native alternatives instead: AWS CloudFormation for AWS-centric environments, using JSON or YAML, and Azure Bicep for Azure-native deployments. Ansible takes an imperative, YAML-based approach and excels at configuration management and application deployment rather than pure provisioning. Pulumi appeals to developer-led teams by letting them define declarative infrastructure in familiar languages such as Python, TypeScript, or Go.
Common challenges when adopting infrastructure as code
Adopting IaC is not without friction. The most immediate obstacle is usually a skills gap, because IaC asks infrastructure teams to work the way developers do, with version control, code reviews, and CI/CD pipelines. That shift is cultural as much as it is technical, and it requires deliberate investment in training.
State management adds complexity of its own. Declarative tools maintain state files that track current infrastructure, and multi-team environments need remote state backends, locking, and workspace isolation from day one to avoid conflicts.
Legacy system integration is another common obstacle, since not everything can be expressed in code immediately. Most organizations start with new cloud workloads and progressively extend IaC to existing systems through API wrappers.
Governance and drift detection require ongoing discipline. IaC only delivers its full value once it becomes the sole path for infrastructure changes, which makes continuous drift detection and sustained cultural enforcement critical rather than optional.
Where workflow automation fits in an IaC-driven enterprise
Infrastructure as code solves the provisioning problem. Enterprise IT complexity does not stop there. The layer above IaC, covering the processes, approvals, and operational logic that run on top of provisioned infrastructure, is where most organizations still depend on fragmented tools, manual handoffs, and spreadsheet-based tracking. That gap is especially visible across the Middle East, where cloud adoption and ambitious national targets often outpace the operational processes needed to govern them.
Regulatory pressure widens the gap further. Gartner forecasts worldwide sovereign cloud IaaS spending at $80 billion in 2026, a 35.6 percent rise over 2025, with governments as the main buyers. Provisioning infrastructure inside a national boundary is one requirement. Proving that every approval, exception, and access grant on that infrastructure followed a governed path is another, and code alone does not answer it.
This is where workflow automation platforms operate as a digital backbone for enterprise operations. IaC automates the infrastructure layer. A no-code or low-code workflow platform automates the process layer: IT service requests, change management approvals, vendor onboarding, compliance workflows, and the hundreds of cross-functional processes that connect people, systems, and decisions across the enterprise.
For IT leaders across the region pursuing IaC adoption, particularly those operating under strict data residency and regulatory requirements, this kind of platform complements the strategy by giving business teams a way to build and manage operational workflows without adding to the IT backlog. IaC handles your infrastructure. Workflow automation handles everything that runs on it.
See how Kissflow governs the change approvals, access requests, and compliance workflows that sit on top of your cloud infrastructure in a 30-minute demo.
Tech Features
Role of Digital Citizenship in Countering Misinformation and Protecting Social Cohesion in UAE
Dr. Soumaya Abdellatif, Head of Sociology Department, Associate Professor, College of Humanities and Sciences, Ajman University
The greatest challenge of our time is not merely that people believe false information. It is that the very boundary between truth and opinion, fact and emotion, credibility and visibility, has become increasingly vague.
This shift signals a transformation in symbolic authority itself. Trust has not simply declined – it has been displaced. Traditional institutions no longer monopolize credibility, while digital platforms have multiplied voices without necessarily strengthening legitimacy.
In societies such as the UAE – built on coexistence, institutional trust, and the delicate management of cultural diversity, this challenge carries particular strategic weight. This is where digital citizenship ceases to be an educational slogan and becomes a matter of national importance.
Beyond Media Literacy
At its core, digital citizenship is a contemporary form of civic responsibility. It deals with how individuals participate in the digital public sphere, how they interpret information, and how they contribute – consciously or unconsciously, to the production of collective trust.
(1)As Manuel Castells once stated, power in network societies increasingly operates through control over communication flows. The question is no longer simply who speaks, but whose voice becomes visible, amplified, and believed.
Trust as Social Infrastructure
In the UAE, misinformation is not merely a media concern – it is also a matter of social architecture. The country’s model of stability rests on institutional credibility, intercultural coexistence, and high levels of public trust.
This explains why the UAE has invested heavily, not only in digital transformation, but also in institutional clarity and communication governance. (2) Federal Decree-Law No. 34 of 2021 on combating rumours and cybercrime reflects an important principle: digital stability is inseparable from social stability. The objective is not merely punitive regulation, but the protection of public confidence itself.
Youth, Families and the Transformation of Authority
Young people are not passive consumers of information; they are producers of narratives, identity, legitimacy, and influence. They shape public conversations long before institutions respond to them.
In previous generations, legitimacy flowed vertically: from institutions, schools, family structures, and recognised expertise. Today, authority is increasingly negotiated horizontally- through peers, influencers, networks, and algorithmic visibility.
In addition, families act as the first school of civic trust. Long before formal media literacy programs, individuals learn how to relate to truth, disagreement, and legitimacy inside the home.
Why Social Sciences Matter
The response to misinformation cannot be reduced to fact-checking mechanisms or technical media literacy alone. What is required is a deeper intellectual infrastructure – one that social sciences are uniquely positioned to provide.
Sociology, communication studies, political science, and anthropology do not merely teach individuals how to verify information; they teach them how power operates, how legitimacy is constructed, how public opinion is shaped, and how collective trust is sustained or eroded.
A National Priority
The UAE has positioned itself as a global leader in artificial intelligence, digital governance, and future-oriented policy. This ambition is both necessary and admirable.
In this scenario, digital citizenship is not a secondary educational concern. It is part of national security, social sustainability, and the long-term legitimacy of institutions.
The UAE is not only managing digital transformation; it is helping to define what responsible digital modernity should look like.
Because in the end, the future of social cohesion will not be decided by technology itself, but by who is trusted to interpret reality in the digital age.
Spotlight
Clarity Before Compute: Why AI Strategy Must Come Before Infrastructure
Enterprise AI has entered a new phase. The conversation is no longer centred on whether organisations should invest in artificial intelligence, but on how they can transform that investment into measurable business value.
By: Mohammed Hilili – General Manager, Lenovo Gulf

Across the GCC, enterprises are moving beyond experimentation. Pilot projects are giving way to enterprise-wide deployments as organisations seek to integrate AI into customer experiences, business operations, software development, cybersecurity and decision-making. Yet despite growing investment, many AI initiatives continue to struggle to deliver the outcomes leadership teams expect.
In my experience, the reason is rarely the technology itself. More often, organisations begin with the wrong conversation.
Too many AI discussions start with infrastructure specifications, GPU availability or the latest foundation models. These are undoubtedly important decisions, but they are not the first ones organisations should make.
The first question is much simpler.
What business problem are we trying to solve?
Without a clear answer, AI initiatives often remain isolated demonstrations of technical capability rather than platforms capable of delivering sustainable business value.
From AI Pilots to Enterprise Platforms
Across industries, organisations have spent the past two years experimenting with generative AI. Many have successfully launched departmental pilots that demonstrate what AI can achieve within a controlled environment. The greater challenge now lies in scaling those experiments across the enterprise.
That transition requires far more than additional computing power. It demands clear governance, high-quality data, well-defined business objectives and an architecture capable of supporting continuous growth. Successful AI adoption is increasingly becoming an organisational transformation exercise rather than simply another technology deployment.
Business Strategy Before Infrastructure
I recently worked with a leading regional financial institution looking to strengthen its research and development capabilities through AI. The ambition was clear, but many practical questions remained unanswered.
How much computing capacity would the organisation require? Which GPU architecture would support both current and future workloads? How could the environment remain scalable as AI adoption expanded across the business?
These may appear to be technology questions. In reality, they are strategic business decisions with long-term operational consequences.
Instead of beginning with hardware selection, we started by understanding the organisation’s objectives. Together with the leadership team, we assessed AI readiness, identified priority business outcomes and defined what success would look like before discussing infrastructure.
Only after establishing that foundation did we determine the appropriate compute resources, architectural approach and deployment model required to support long-term growth.
The result was not simply a successful implementation but an AI platform capable of evolving alongside the organisation’s ambitions.
AI Readiness Extends Beyond Technology
Many organisations still view AI readiness primarily through the lens of infrastructure. In reality, readiness begins much earlier.
Leadership alignment, data quality, governance frameworks, cybersecurity, skills development and measurable business outcomes all influence whether an AI initiative succeeds or stalls. Infrastructure remains essential, but it should support strategy rather than define it.
The organisations achieving the strongest results are those treating AI as a long-term business capability rather than a series of disconnected technology projects.
Building for a Hybrid AI Future
Enterprise AI environments are also becoming increasingly hybrid. Certain workloads will remain on-premises to address latency, compliance or data sovereignty requirements, while others will leverage the scalability of public cloud environments.
This makes architectural flexibility increasingly important. Organisations need infrastructure strategies capable of supporting multiple deployment models while allowing AI workloads to evolve alongside changing business priorities.
Selecting technology is therefore no longer simply about purchasing hardware. It is about building an adaptable foundation capable of supporting continuous innovation over many years.
The GCC Opportunity
The GCC is uniquely positioned to accelerate enterprise AI adoption. Governments across the region continue investing heavily in digital transformation, sovereign AI capabilities and next-generation cloud infrastructure while strengthening regulatory frameworks around data governance and cybersecurity.
These investments provide organisations with an increasingly mature environment in which to deploy AI at scale. However, long-term success will depend less on access to technology than on the ability to align AI investments with clear operational priorities and measurable business outcomes.
As AI becomes embedded within core enterprise operations, leadership decisions made today will determine competitive advantage for years to come.
Why Clarity Still Comes Before Compute
Technology will continue evolving at remarkable speed. New AI models, specialised processors and deployment approaches will continue reshaping the enterprise landscape.
What will remain constant is the importance of making the right decisions before investing.
At Lenovo, this philosophy shapes how we work with customers. We believe AI is not simply a product to deploy, but an organisational capability that develops over time. By combining advisory expertise with infrastructure, lifecycle services and long-term planning, organisations can reduce uncertainty, optimise investment and build AI platforms that continue creating value as business needs evolve.
The organisations that lead in the AI era will not necessarily be those with the largest AI budgets or the most powerful infrastructure. They will be those that begin with business clarity, build the right foundations and scale with purpose.
Because in enterprise AI, infrastructure enables transformation—but clarity makes it possible.
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