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Bupa Arabia Takes a Digital Leap Toward Vision 2030 With Care Without Borders

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Bupa Arabia

Exclusive Interview with Dr. Abdullah Khafagy, Executive Medical Director of Bupa CareConnect

What are the key drivers behind Bupa Arabia’s participation in the MENA Telehealth & Virtual Care Expo 2025, and what strategic goals does the company aim to achieve through this regional platform?

Bupa Arabia’s participation in the MENA Telehealth & Virtual Care Expo 2025 reflects our long-term commitment to leading healthcare innovation and digital transformation. As a Gold Sponsor, our presence underscores our role as a key player in shaping the future of healthcare across the region. This platform enables us to forge global partnerships, demonstrate our AI-powered capabilities, and reinforce our position as a trusted partner in achieving Saudi Vision 2030 goals—specifically in access, quality, and efficiency of care.

How does the Bupa CareConnect platform reflect Bupa Arabia’s commitment to accelerating digital transformation in Saudi Arabia’s healthcare sector?

CareConnect is Bupa Arabia’s innovation engine—bringing to life our vision for a smart, patient-centric healthcare system. From our AI-driven claims automation to our virtual-first care pathways, CareConnect represents our dedication to reimagining healthcare with a focus on accessibility, convenience, and measurable outcomes. It’s a model designed to reduce complexity for patients while maximizing clinical value.

What are the most notable digital health innovations Bupa Arabia will showcase, and how do these offerings set the company apart in the Saudi healthcare market?

We are proud to showcase several digital-first solutions at the Expo, including:

  • Our Digital Clinic Pod—a mobile solution that brings virtual consultations to remote or high-traffic areas.
  • AI-powered care management systems that deliver personalized, proactive support for chronic conditions.
  • A streamlined digital claims platform that accelerates reimbursements while improving accuracy.

What sets Bupa Arabia apart is our ability to integrate these technologies within a fully insured ecosystem—ensuring seamless end-to-end care that’s patient-first, not system-first.

In what ways are Bupa Arabia’s AI-powered solutions enhancing care delivery, particularly in managing chronic conditions and early diagnosis?

AI is central to our care delivery model. We use predictive analytics to identify at-risk patients, automate medical authorizations, and proactively guide members through wellness journeys. For chronic condition management, our systems offer early detection alerts, real-time health monitoring, and customized care plans—all aimed at improving outcomes, reducing hospital visits, and enabling patients to live healthier lives.

What impact has CareConnect had on patient outcomes and quality of life? Will Bupa be sharing performance data or case studies during the expo?

Since its launch, CareConnect has supported over 200,000 patients and reduced average time-to-care by 35%. Our virtual consultations have a satisfaction rate exceeding 90%, and members managing chronic conditions have shown improved adherence to care plans by over 40%. These metrics, along with anonymized case studies, will be shared during the event to illustrate how CareConnect is redefining modern healthcare delivery.

Can you elaborate on the new technology partnerships Bupa Arabia signed at the Expo? How will these collaborations enhance its digital healthcare ecosystem?

We’ve signed four new strategic agreements with global leaders:

  • GOQii (India): preventive AI coaching and remote health monitoring
  • Comarch (Poland): advanced telemedicine and remote diagnostics
  • Nuralogix (Canada): non-invasive vital signs monitoring via facial scan
  • We Healthify: gamified health engagement and behavioral wellness

These partnerships enrich our ecosystem with best-in-class technologies—creating a more connected, predictive, and personalized care experience for our members.

How does Bupa Arabia’s digital health strategy align with Saudi Vision 2030, particularly in improving quality of life and modernizing healthcare delivery across the Kingdom?

Our digital health strategy is deeply aligned with Vision 2030’s objectives of enhancing healthcare accessibility, affordability, and quality. By removing friction points such as pre-authorizations empowering virtual care models, and integrating AI-driven insights, we’re enabling a more sustainable and inclusive healthcare system—one where every citizen and resident has the right tools to lead a healthier life.

How is Bupa Arabia fostering trust among customers and healthcare providers through its digital platforms, and are there plans to scale these solutions locally or across the region?

Trust is built through transparency, reliability, and clinical excellence. Our digital platforms are secured with world-class data protection standards, and our processes are governed by regulatory compliance and ethical AI usage. We maintain open communication with providers and ensure a feedback loop with members to continuously improve experiences. As for scalability—yes, our solutions are designed with future expansion in mind, and we’re actively exploring regional deployment opportunities where digital care can make the greatest impact.

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ELUVIANT LAUNCHES FRONTIER VIDEO AI MODEL FOR ENTERPRISE SURVEILLANCE TO UNDERSTAND AND AUTOMATE REAL-TIME EVENTS

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AI company Eluviant, today announced the launch of Aurora Flow, a frontier ‘video understanding’ model purpose-built for live, enterprise-scale surveillance. The solution has already been deployed in live environments, and is capable of running fully air-gapped, across multiple cameras and in near real-time.

Aurora Flow represents a significant technical milestone by solving one of the most challenging problems facing scale commercial deployment of video intelligence: the ability not just to analyse what is happening across a sequence of movement over time, but to understand whether further review or action is required. This extends Eluviant’s existing platform that has been proven in production for years; an unsupervised self-learning engine that flags genuinely unforeseen events and a vision language model (Aurora) that has sat inside the live alerting decision for the past 18 months.

By recognising movement patterns and contextualising behavioural sequences as they unfold, Aurora Flow unlocks use cases that were previously out of reach for organisations operating in the world’s most secure and sensitive environments. Equipment tampering, unsafe climbing in dangerous environments, and dangerous driving are just a few of the behaviours that can be more accurately identified as they happen using AI video understanding.

Rafik Lamri, Regional Director, META at Eluviant, said: “We believe Aurora Flow is a frontier AI model in surveillance and a step change in what video intelligence can deliver, moving beyond detection and into genuine understanding and evaluation of behaviours and actions in complex live environments. It addresses a challenge that traditional video analytics has struggled to solve efficiently: the ability to understand what is happening in the moment when a single still frame is not enough. Things like fighting, climbing and theft have typically required human eyes to detect them accurately – now we can help operators focus on what needs their urgent attention by putting AI into the alert decision.”

Founded in 2017, Eluviant has spent nearly a decade proving that existing surveillance infrastructure can be so much more than a security measure. Today, organisations across every sector are recognising the untapped operational value sitting within their existing camera networks, driving a growing market for enterprise-scale video intelligence which is expected to be worth $30bn by the end of the decade. In the Middle East, UAE and Saudi Arabia lead the video surveillance market which is valued at USD 4.3 billion1.

“The Middle East’s enterprise-scale video intelligence market is experiencing high growth due to smart city initiatives, large-scale infrastructure projects and government-mandated security measures,” Lamri added. “With our advances in video AI, we are making it far easier for organisations to manage large numbers of camera feeds. Using Aurora Flow, we were able to reduce 4,000 potential events in a day to just 7 verified alerts – 0.2% of the total volume. But this technology isn’t just empowering operators to reduce control room workloads and respond more quickly to incidents; it is enabling them to harness their existing footage as a rich data source for decision-making across their operations.”

Formerly IntelexVision, the company has also announced a full rebrand, and today steps forward with a new name and brand identity as Eluviant that reflects both the rapid evolution of video intelligence in the age of AI and the company’s ambition to continue pushing the boundaries of what’s possible in computer vision for video surveillance.

Eluviant’s technology is trusted across a range of demanding operational environments, from retail and critical infrastructure to smart cities. Whether supporting loss prevention, anomaly detection or rapid incident response, its solutions are built to meet the needs of organisations that require reliable, scalable AI across complex, multi-camera environments in real-time.

Eluviant works with enterprise customers representing some of the largest organisations in their sectors, and more than 60 technology and commercial partners. With over 250 deployments across five continents, Eluviant customers include Airbus, DP World, Prosegur and Vodafone.

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PHRMAG AND THE AUTHORITY OF SOCIAL CONTRIBUTION – MA’AN PARTNER TO ENHANCE ONCOLOGY AND RARE DISEASE CARE IN ABU DHABI

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The Pharmaceutical Research and Manufacturers Association in Gulf (PHRMAG), the region’s leading innovative biopharmaceutical research companies, and the Authority of Social Contribution – Ma’an, the Abu Dhabi Government’s official channel to receive social contributions, has announced a strategic collaboration aimed at enabling access  for oncology and rare disease patients most in need to innovative solutions and modern treatments, within an integrated framework aligned with the national health insurance system.

The collaboration brings together public and private sector to address a pressing issue, with a shared commitment to providing long-term impact, and continued care delivery for targeted patients. It further strengthens family stability resilience when facing health challenges, while contributing to broader social cohesion and supporting the objectives of the Year of the Family.

H.E. Abdullah Al Ameri, Director General of the Authority of Social Contribution – Ma’an, said:
“Our collaboration with PHRMAG represents a strategic step towards establishing a long-term and integrated healthcare system for oncology and rare disease patients in Abu Dhabi, reflecting our commitment to supporting key social priorities that matter to community members, particularly in the healthcare sector.

“At the Authority of Social Contribution – Ma’an, we are committed to directing social contributions and efforts towards creating tangible impact in the lives of the community members, including patients with complex medical conditions. This collaboration reflects a model of integrated roles between the public and private sectors, by leveraging the expertise of companies within ‘PHRMAG’ and unifying their efforts through the Authority’s platform, which ultimately contributes to enhancing access to specialised healthcare services, improving quality of life, and reinforcing the values of shared responsibility and social solidarity.”

The Authority will oversee allocation of contributions in line with agreed project milestones. A dedicated committee will also be established to monitor the initiative’s progress through monthly meetings aimed at assessing developments, providing the necessary strategic guidance, and reviewing progress achieved, ensuring effective collaboration and continuous knowledge exchange between both parties throughout the duration of the project.

H.E. Mohammed Abdullah Al Awadi, Executive Director of the Health System Financing Regulation Sector at the Department of Health – Abu Dhabi, said: “We are thrilled to witness the collaboration between the Authority of Social Contribution – Ma’an and PHRMAG, which will contribute to supporting our mission of ensuring accessible, world-class healthcare for community members, accelerating innovation and research within the healthcare sector, and advancing the early detection and treatment of rare diseases. This collaboration contributes to building a healthier society with longer, better wellbeing for individuals, while further strengthening Abu Dhabi’s position as a leading destination for innovation in life sciences.”

Sameh El Fangary, Chairman of PHRMAG, added: “As an industry association representing innovative pharmaceutical companies, we are committed to partnering with Abu Dhabi’s health and social authorities to ensure continuity of patients having access to treatment and care when needed. This collaboration with the Authority of Social Contribution – Ma’an reflects our shared ambition to co-create sustainable solutions that improve access to high-quality medical care for those who need it the most from oncology and rare disease patients.”

The partnership reflects Abu Dhabi’s ongoing commitment to strengthening collaboration between the public and private sectors, as an effective approach to addressing complex healthcare challenges.

-END-

About the Authority of Social Contribution – Ma’an

Established in 2019 by the Department of Community Development Abu Dhabi (DCD), The Authority of Social Contribution – Ma’an is the Abu Dhabi government’s official channel to receive social contributions, dedicated to uniting community efforts and fostering a culture of giving by collecting contributions, directing them towards social priorities, empowering social enterprises, and promoting volunteering to build a cohesive community.

The Authority supports projects that address social priorities in health, education, environment, infrastructure, and social services, aiming to nurture a collaborative and active community by connecting individuals and entities in the public, private, and civil society spheres to support their communities.

Contributions made to the Authority of Social Contribution – Ma’an are transparently deployed in full to social projects led by key partners meaning benefactors can maximise the impact their funds have in driving community engagement and providing access to essential resources, programmes, and funding for organisations across Abu Dhabi to achieve their Corporate Social Responsibility and sustainable development goals.

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UNGOVERNED AI AGENTS AND SOPHISTICATED DEEPFAKES POSE CRITICAL THREATS FOR THE UAE & SAUDI ARABIA ORGANISATIONS, NEW KNOWBE4 RESEARCH WARNS

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KnowBe4, the global leader in digital workforce security, securing both AI agents and humans, today announced the launch of its new research report, “From Agentic Risk to Human Wins: Building a Culture of Security in the Era of Agentic AI.” The findings expose a dangerous reality for modern organisations in the United Arab Emirates and Saudi Arabia: autonomous AI tools are expanding the corporate attack surface faster than security teams can implement guardrails.

With agentic AI now widely embedded in day-to-day work, 84% of cybersecurity leaders in the UAE & Saudi Arabia report that AI agents are already taking actions within organisational workflows. However, a lack of governance is leaving organisations exposed; the report shows that around 1 in every 4 organisations (24%) report their use of AI is unapproved or ungoverned. This unmanaged “Shadow AI” effectively operates as an invisible layer of shadow employees handling sensitive organisational data without oversight.

Key Findings from the Report:

  • 88% of employees in the UAE & Saudi Arabia say that deepfake voice and video content is now so realistic it is impossible to know what to trust and 52% openly admit they could be tricked by a deepfake scam at work.
  • More than half (54%) of cybersecurity leaders in the UAE & Saudi Arabia report that mistakes during everyday work have had the greatest impact on their organisation’s cybersecurity in the past 12 months. Compounding this, 44% of employees acknowledge that time pressures and workplace distractions actively drive them to make critical security mistakes, even when they know the safe protocol.
  • 36% of cybersecurity leaders in the UAE & Saudi Arabia identify AI-enabled attacks as a key driver of future human-related cybersecurity risks.
  • 41% of employees reported that they commonly source their own agentic AI tools where options are unavailable or restrictive, leaving organisations vulnerable to cyberattacks. Concurrently, 52% of cybersecurity leaders report that the use of unsanctioned software and AI apps has actively impacted their security posture over the past 12 months.
  • Although 76% of security leaders feel “very well prepared” to handle unexpected or emerging AI-driven threats over the next year, 84% of them confirmed that improvements are still needed to ensure AI tools and agents operate within organization’s security policies and approved risk limits.

The report shows that organisations making progress are those who prioritise cybersecurity as a culture over a mere function, seamlessly incorporating secure behaviours into daily work. These organisations are creating environments where employees feel safe reporting mistakes, with 82% of employees agreeing.

“Cybersecurity has entered a volatile phase where organisations are trying to secure a hybrid human and AI workforce that’s changing more quickly than security leaders can keep up,” said Dr. Martin Kraemer, CISO Advisor at KnowBe4. “Attackers are moving at machine speed, using attacks such as deepfakes to target employees and prompt injections to hijack AI agents. Leaving almost a quarter of your corporate AI usage ungoverned is a massive open invitation to threat actors.”

The “From Agentic Risk to Human Wins: Building a Culture of Security in the Era of Agentic AI” report concludes that achieving “Wins” requires organisations to design systems that guide behaviour, build supportive cultures, and shift from tracking failures to reinforcing positive actions, and extending a security-first mindset across both AI agents and humans.

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