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POWERING INTELLIGENT ENVIRONMENTS

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a portrait of Roger Tabbal, CEO of swissnet MENA and International

Exclusive Interview with Roger Tabbal, CEO of swissnet MENA & International

Roger Tabbal’s career is a testament to over 25 years of pioneering technology that elevates the guest experience. As CEO of swissnet MENA & International, and former Global VP of Guest Technology Innovation at Accor Hotels, he blends deep operational insight with a passion for creating intelligent, seamless solutions. In this exclusive interview, Roger shares how seamless infrastructure, AI-powered personalization, and Swiss precision are quietly reshaping the hospitality landscape and beyond. His vision proves that the most powerful innovations are the ones guests never have to think about but always remember.

Can you tell us a little bit about your background and professional journey?

My entire career has been rooted in the hospitality industry, spanning over 25 years. I began in 1998 at the front desk and gradually progressed through various operational roles, including Front Office and Food & Beverage. This firsthand experience gave me a comprehensive understanding of hotel operations from the ground up. Eventually, I transitioned into technology, aligning with my academic background and passion. For over two decades, I’ve worked in hospitality technology across both local and international hotel chains. Most recently, I served as the Global Vice President of Guest Technology & Innovation at Accor Hotels.

What inspired your transition from Global VP of Guest Technology & Innovation at Accor to your current role as CEO of swissnet MENA & International, and what are you aiming to contribute to the regional hospitality landscape?

My experience with hospitality has always driven me to step out of my comfort zone. During my time at Accor, I collaborated closely with vendors, which gave me a deep understanding of technology from the operator’s perspective. At Accor, I was in a core role supporting the business. At swissnet MENA, we are the business. We go to the hotels, deploy the technology, and provide the solutions that the hospitality sector is actively seeking.

I am always looking for new ways to reinvent technology and introduce fresh ideas to the industry. This mindset pushed me to take on this role and embrace the challenge it brings.

Having spent decades on the hotel business side, particularly in shaping guest experience, how is that influencing your approach today at swissnet MENA?

The most important message I hear from hotel management is that they are not looking for flashy, complex solutions. They want simplicity, reliability, and impact. They want technology that works, solutions that directly address the challenges hotels and resorts face, which are scalable, easy to deploy, and that serve both staff and guests effectively.

My role at Accor confirmed this. I was leading guest technology, developing and formulating strategies for properties across all segments, from economy to luxury and ultra-luxury. This gave me first-hand insight into both the technology itself and what hotels genuinely need.

In a market where technology providers are widely available, what distinguishes swissnet MENA, particularly in the hospitality sector?

Primarily, as part of swissnet Group, we have the advantage of having the maturity of an established player and the agility of a startup. This enables us to operate with confidence in a way that aligns with the dynamic needs of the hospitality industry. This flexibility allows us to move quickly and tailor our approach to what hospitality expects from a technology partner.

Another key differentiator is our commitment to providing localized solutions that address the specific needs of the regions and markets we serve. We also offer a modular, end-to-end approach. Our services range from infrastructure and structured network solutions, Wi-Fi, IPTV, and guest room management systems. We function as a one-stop shop, offering scalable and cost-effective solutions.

We place great emphasis on delivering a clear return on investment for partner hotels, providing technology that is not only simple and effective but also directly solves the problems hotels face. Our goal is to deliver solutions that are easy for staff to manage and intuitive for guests to use.

How would you summarize your mission as CEO of swissnet MENA & International? What drives the company under your leadership?

As we operate within the ICT space, my primary mission is to establish swissnet MENA as a leading player in the ICT and IT infrastructure business for hospitality. One of our main goals is to become a trusted partner for hotel groups and property owners, reliable in delivering solutions that address their operational needs and elevate guest experiences.

Another key objective is to strengthen our network of partners who provide innovative technologies to the hospitality sector. We bridge technology providers and hotel operators, delivering solutions that are simple, dependable, and operationally effective.

I envision taking our Swiss values of quality and precision beyond the MENA region, evolving into a global ICT provider. As part of a Swiss group, we extend that excellence to international markets.

What are the key technology innovations you are introducing that are making a real impact on hotels and branded residences?

We provide fully integrated, end-to-end solutions that begin at the earliest stages of hotel development. The sooner we collaborate with you on a project, the greater the impact. This includes the entire ICT infrastructure: structured cabling, network setup, and Wi-Fi solutions. We offer branded network systems that are already approved by major international hotel chains, ensuring compatibility and trust.

Beyond the foundational infrastructure, we deliver High-Speed Internet Access (HSIA) and layer additional services such as Location-Based Marketing (LBM). These innovations are designed to enhance guest experiences and help hotels generate measurable business outcomes.

For example, we create a seamless digital journey so that a guest can log in once and be automatically recognized on future visits. LBM adds another layer of engagement, allowing hotels to communicate targeted promotions based on guest location. When a guest is near the spa, they can receive a personalized message about current massage offers. Similarly, relevant dining promotions can be delivered when they are in proximity to a restaurant, enhancing convenience while creating meaningful touchpoints throughout the stay.

Our goal is to go beyond simply providing IT infrastructure. We aim to become a business enabler, delivering solutions that enhance guest satisfaction and generate tangible ROI for hotel operators.

With Wi-Fi now considered a non-negotiable expectation in hospitality, how do you ensure your managed networks consistently deliver high-speed, reliable connectivity?

Fundamentally, we keep our focus on the main prize: delivering a system that works reliably and efficiently. It all begins with a thorough site survey and the creation of a heat map to ensure complete coverage of the hotel. This initial step is critical for deploying branded access points and network systems that meet both international standards and regional brand requirements. Our goal is to ensure comprehensive, seamless connectivity across the entire property.

We focus on delivering a solution that offers a flawless experience for guests while ensuring backend simplicity and ease of management for hotel staff.

Today’s guests want to bring their own content into the hotel room, they want to cast from their phones, connect their devices, and experience the same ease of use they have at home. We deliver a full IPTV ecosystem, complete with casting, in-TV apps, and seamless device integration.

We address in-room control through our Guest Room Management System (GRMS), often referred to as a smart thermostat. This includes everything from lighting and air conditioning to overall room climate control. Importantly, GRMS is integrated with major Property Management Systems (PMS), allowing hotels to manage energy usage efficiently and deliver on sustainability goals without compromising guest comfort. We also offer digital signage solutions, backup systems, AI integrations, and tools such as our Guest Companion platform. All these services are designed to provide a comprehensive, one-stop technology solution, eliminating the need for hotels to collaborate with multiple vendors and ensuring a cohesive, guest-centric technology experience.

In-room entertainment today offers a seamless, all-in-one experience. How do you approach this integration while keeping it user-friendly for guests?

It is always important to remember that guests come to relax and enjoy their stay, not to learn how to operate complicated systems. That’s why our focus is on delivering an integrated experience where all technologies, IPTV, Wi-Fi, Guest Room Management Systems (GRMS), and the Property Management Systems (PMS) are interconnected and communicate seamlessly.

Our aim is to make technology intuitive and, ideally, invisible. Everything works in harmony, without requiring effort or learning from the guest. It should feel effortless, and that’s what we strive to deliver.

Given that hotels operate 24/7, how do you ensure your technology solutions are always supported with around-the-clock service?

Coming from the hospitality industry myself, I fully understand that hospitality never sleeps. Our role at swissnet MENA is not just to implement technology, but to ensure it is constantly maintained and supported. We aim to be a trusted partner that hotel IT departments can rely on for peace of mind.

To achieve this, we’re building a dedicated Shared Service Center that enables 24/7 proactive monitoring and support. Our engineers are available around the clock, and the focus is on detecting issues before they happen, not after. We provide shared services, maintenance contracts, and continuous monitoring of all solutions deployed across the network.

Additionally, we’re incorporating Artificial Intelligence into our systems to enhance this process. AI tools help us monitor network performance, detect anomalies, and identify potential security issues in real time. This allows us to alert the appropriate hotel teams quickly and take preemptive action. It’s always about ensuring reliability and seamless operations.

Artificial Intelligence is becoming central across industries, from education to hospitality. How is swissnet MENA leveraging AI and machine learning to enhance guest experience and streamline operations behind the scenes?

At swissnet MENA, we are placing AI at the core of our strategy to both enhance the guest experience and deliver operational excellence for hotels. One of our primary use cases is Location-Based Marketing (LBM), which we integrate with cloud-managed Wi-Fi to personalize the guest journey. By analyzing guest preferences, location, and behavioral data sourced from systems like PMS and loyalty platforms, we use AI-driven tools to send targeted notifications.

The second key area is on the network and operations side. We employ AI to enable proactive monitoring, detecting potential issues before they impact the guest. This includes network anomalies, security threats, or performance slowdowns. AI also supports our internal teams by automating routine tasks and reducing operational workload, allowing hotel staff to focus more on high-value guest interactions.

We’re testing new AI-driven use cases such as voice and chatbot integration, which can enhance guest communication by providing instant access to personalized information, promotions, and services, all seamlessly integrated with the PMS, loyalty systems, and the backend infrastructure. Our goal is to deliver intelligent, personalized technology that enhances both guest satisfaction and hotel efficiency, shaping the future of hospitality through AI.

What is your five-year vision for swissnet MENA, and how do you see the company shaping the future of the hospitality industry?

What excites me most about the coming years is the growing intersection between hospitality and technology. Technology has rapidly become an integral part of the guest experience. The guest expects technology to enhance their stay without having to learn or interact with it. It should just work, seamlessly and invisibly.

From AI-driven solutions to predictive maintenance, voice automation, and beyond, the future lies in enabling technology that delivers comfort, simplicity, and personalization without being intrusive. At swissnet MENA, we’re uniquely positioned to lead this transformation because we understand both sides of the equation, hospitality, and technology. We offer a complete technology stack. By bringing all these elements together, we create a unified and seamless experience for the guest.

Over the next five years, our goal is to help properties transition from being merely connected to becoming truly intelligent. That transformation, from connected to intelligent hospitality, is where we see our greatest impact.

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The Shift to Unified Content Workflows Is Redefining Enterprise Media!

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By: Srijith KN


Walk into any modern content setup today, whether it’s a podcast studio, a corporate webinar room, or a hybrid event environment, and you’ll see a familiar pattern, one that reflects how fragmented the content production stack has become.

A microphone connected to an interface.
An interface connected to a laptop.
A laptop running multiple layers of software to mix, switch, stream, and record.

It works, but it’s rarely seamless.

Because the biggest challenge in content creation today isn’t access to tools, it’s understanding how they all fit together.

The Real Problem: Too Many Tools, Too Little Clarity

The rise of podcasting and video content has created a new kind of friction. Users are no longer asking what they can create; they are asking how to make the tools work together.

Recording audio separately, syncing video later, transferring large files to high-end machines, and relying on multiple software layers have become the default workflow. It works, but it is inefficient, expensive, and prone to failure.

The expanding ecosystem of devices, features, and formats has made even basic setup decisions unnecessarily complex.

When it comes to products from RØDE, users & creators already recognize the product’s potential to simply clarify and help elevate the overall workflow experience.

From Tools to Unified Systems

This is where the shift begins to stand out.

What we are seeing is not simply the addition of new features, but the consolidation of functions.

Mixer. Recorder. Audio interface. Video switcher. Stream encoder.

What traditionally required a stack of hardware and software is now being brought into a single console environment.

For creators, that simplifies production.

For enterprises, it changes how content infrastructure is designed.

As this shift gains momentum, it is also being acknowledged at a leadership level.

“Real innovation isn’t about adding more; it’s about removing friction and enhancing workflows.

With the introduction of platforms like the RØDECaster Video, we’re starting to see audio and video unified in one system, unlocking faster, more focused creative output.”

Kalinda Atkinson,
Global Marketing Director, RØDE

Why This Matters Beyond Creators

This shift is not limited to podcasters or streamers. Enterprises are increasingly building in-house content studios, executive communication channels, internal video platforms, and hybrid event capabilities as part of their broader communication strategy.

In these environments, complexity quickly becomes a bottleneck. Multiple tools often translate into longer setup times, increased points of failure, and a growing dependency on technical operators to manage what should ideally be straightforward workflows.

A unified system begins to reduce that friction, allowing teams to focus less on managing the process and more on the output itself.

The End of the Laptop-Centric Setup

One of the most significant changes is subtle: the laptop is no longer central.

With recording, streaming, and switching built directly into the console, content can now be produced without relying on external software or intermediary platforms. Audio and video routing happens natively within the system, removing the need to manage multiple layers of tools.

This, in turn, reduces reliance on tools like OBS Studio and lowers the need for high-performance machines in the production chain.

Broadcast Capabilities, Simplified

Features that were once limited to broadcast environments are now being integrated directly into compact systems. Capabilities such as multi-camera switching, ISO recording with separate tracks for each input, audio-based automatic switching between speakers, and network-driven video workflows like NDI are no longer confined to high-end production setups.

For enterprise teams, this translates into professional-grade production without the need for dedicated control rooms or complex broadcast infrastructure.

Modularity Signals Long-Term Thinking

Another important shift lies in how these systems evolve over time.

With expansion options such as adding video capabilities to existing audio consoles, RØDE is enabling a more modular approach to production. Instead of replacing entire systems, users can extend them based on their needs.

This becomes particularly relevant for organizations that may begin with audio-first content using consoles such as the RØDECaster Duo or RØDECaster Pro II, gradually expanding into video production with consoles such as RØDECaster Video, RØDECaster Video S, or even the RØDECaster Core, and scaling internal media capabilities over time. The result is a more flexible investment model that reduces upfront costs while supporting long-term growth.

A Shift in the Competitive Landscape

On the surface, this still appears to sit within the audio hardware category. In practice, however, it competes with something far broader.

As these systems begin to handle capture, processing, and output within a single environment, they start to overlap with production software ecosystems, video switching platforms, and content workflow tools.

The implication is clear: when orchestration happens within the system itself, the need for external layers begins to diminish.

The Opportunity Ahead

As the layers of complexity fade, creators will have more time for creative storytelling and less time worrying about the setup.

The new products and technology from RØDE not only remove setup barriers, but they also enable creators & enterprises to operate at a full professional standard, accelerating both the creativity and innovation ecosystems.

Srijith KN covers enterprise technology, media infrastructure, and digital transformation across the Middle East.
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Cloud waste isn’t about Visibility it’s about Timing, says Atmoz CEO

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“Cloud waste isn’t created by bad engineers. It’s created by systems that show problems too late. Once I saw that, it became clear, the solution wasn’t better reporting. It was prevention.” – Atmoz CEO Yael Shatzky

Yael Shatzky didn’t set out to build a company around cloud costs. What she noticed, after more than 25 years across enterprise technology, product marketing, and growth at organisations including Amdocs and Microsoft’s R&D ecosystem, was a pattern.

Not just rising cloud spend, but a deeper structural disconnect in how it’s managed.

If you were introducing yourself and Atmoz to someone outside tech, where would you begin?

I’d say I’m building a company that changes how people think about waste—specifically cloud and AI waste.

Imagine a house where electricity prices constantly change depending on what you use and when, but no one knows the cost. Lights stay on, AC runs all day, and while you know you’re wasting about 30%, you have no way to prevent it. The only signal you get is last month’s bill.

That’s how companies operate in the cloud today.

Atmoz changes that by bringing cost awareness into the moment decisions are made, helping teams make smarter choices without disrupting how they work. The result is simple: waste is prevented before it happens.

What is the core problem Atmoz is solving—and where has the market gone wrong?

The market has focused on visibility, dashboards and reports that explain what already happened.

But the problem isn’t visibility.
It’s timing.

By the time companies see the data, the money is already spent and systems are already in production. Even with perfect visibility, nothing changes.

Atmoz works at the moment engineers are building, engaging them with immediate, simple recommendations that don’t slow them down. That’s where prevention becomes possible.

What does ‘AI-first’ product development look like at Atmoz?

We built a data foundation that reconstructs cost signals as resources are created, before billing data exists. That’s the hard part.

On top of that, we use AI where it matters most: interaction and execution. Our AI agent takes accurate, contextual data and delivers actionable recommendations directly within developer workflows.

Because the system is grounded in precise data, the guidance isn’t just intelligent, it’s reliable and immediately usable.

What are the biggest challenges in getting engineers to trust AI-driven recommendations?

Interestingly, it’s not trust in AI, it’s the belief that prevention is even possible.

For years, companies have been told they can reduce costs, yet around 30% of cloud spend is still wasted. That’s because most tools analyse waste after it happens, they don’t stop it.

Once engineers see an issue flagged in real time, with clear context and a simple fix, the skepticism disappears. It becomes tangible.

What is one leadership mistake that fundamentally changed how you operate?

Focusing too much on the product, and not enough on marketing early on.

Great products don’t speak for themselves, especially when you’re creating a new category. Marketing isn’t something you layer on later; it shapes how the product is understood and adopted. Starting early makes a significant difference.

Where do you see the biggest inefficiencies today?

The biggest inefficiency is the disconnect between engineering decisions and their financial impact.

Every time a developer deploys infrastructure or triggers an AI workload, they’re making a financial decision, without visibility into its cost implications.

AI is amplifying this. Costs are more volatile, and traditional feedback loops can’t keep up.

Atmoz brings cost awareness into that decision point, making efficiency part of the engineering discipline, much like security became over time.

At this stage, how do you define success?

Success isn’t a single milestone, it’s a series of moments.

Signing a new customer. Launching a capability that impacts spend. Getting a call from a customer excited because they just saved $30K on something they didn’t even know was happening.

Those moments are what drive us forward.

You’re defining a new category. What does it take to change long-held assumptions?

It starts with conviction. You’re asking people to question something they’ve accepted as normal.

But conviction alone isn’t enough, proof is everything. Category change happens when someone sees it working in their own environment and has that “aha” moment.

That’s why we focus on immediate, tangible value. When waste is prevented in real time, the mindset shift follows naturally.

Resilience also matters. When you challenge established models, you will be dismissed. The key is to stay grounded in the problem and keep showing evidence.

Has the industry been solving cloud waste the wrong way? Why hasn’t it changed?

I wouldn’t say wrong, FinOps tools solved the problem they were designed for. They brought visibility and governance, which was critical.

But they were built on the assumption that cost is something you analyse after it happens.

Today, cost is created instantly, when infrastructure is provisioned or AI workloads run. But feedback still comes later. That gap is the issue.

What’s changed is the pace of engineering. With AI, decisions are faster and costs are more dynamic. What used to be inefficient is now unsustainable.

That’s why prevention isn’t just an improvement, it’s becoming essential.

How will engineering teams work differently in five years?

Cost will no longer be treated as something external, owned by finance. It will become part of the engineering feedback loop, like performance or reliability.

Atmoz brings that awareness into everyday workflows, guiding better decisions without adding friction.

Over time, this shifts behaviour. Waste isn’t something you detect and fix later, it simply doesn’t get created.

The result is not just lower cost, but faster teams, better decisions, and more room to innovate.

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Huawei MatePad Mini: A Tablet That Feels Like a Real Notebook

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Huawei’s compact tablet feels less like a gadget and more like a thoughtfully designed digital notebook, blending portability with everyday productivity.

I have been using Huawei’s MatePad 11.5 S for a while now for writing, editing, and most of my day-to-day journalistic work. It has turned out to be a surprisingly capable productivity device. So, when the MatePad Mini arrived, I was curious to see how Huawei would translate that experience into a much smaller form factor.

Reviewed By: Srijith KN, Senior Editor, Integrator

Design and Accessories

The first thing that stood out during the unboxing was not just the device, its accessories! Huawei has clearly put thought into the overall experience. The tablet ships with well-designed cases, including a transparent option and a diary-style booklet cover.

The diary cover, in particular, immediately felt right to me. It makes the tablet feel less like a gadget and more like a compact notebook you would carry every day. There is a certain familiarity to it, almost like picking up a journal rather than a device.

Huawei also continues to include a charger in the box, and this one comes with a 66W unit, a thoughtful touch at a time when many brands have moved away from bundling one altogether.

Everyday Portability

The 8.8 inch tablet immediately feels comfortable in the hand. It is extremely light and compact, measuring just 5.1 mm thick and weighing around 255 grams. That portability is noticeable right away.


In many ways, it feels closer to carrying a paperback than a traditional tablet. I currently use the Nothing Phone 3 as my daily device, and at times even that feels heavier than this. The MatePad Mini, on the other hand, almost disappears in your hands.


Huawei is also using a magnesium alloy body here, which keeps the device light without compromising on rigidity. Given how thin it is, that added structural strength feels reassuring.

A Paper Like Experience That Works


Last night, I found myself reading long articles on it for hours without feeling any strain. That is where the device really begins to make sense.


It genuinely feels like a digital paper booklet, built for reading, note-taking, writing, or quickly catching up on work while on the move. The green variant, in particular, features Huawei’s PaperMatte display, and it is easily one of the most distinctive aspects of this device.


Huawei claims the display reduces up to 99 percent of ambient light interference, and in real-world use, that translates into a noticeably glare-free experience. Even under indoor lighting, reflections are minimal, and the screen remains comfortable to look at for extended periods.


At the same time, it does not compromise on performance. With up to 1800 nits of brightness, a 120Hz refresh rate, and a wide color gamut, the display manages to balance readability with visual richness, something that is not easy to get right in smaller devices.


There is also an eBook mode that shifts the display into a black and white, paper like view, along with other settings designed to reduce eye strain during longer reading sessions. Additional options like eye comfort and sleep mode further support extended use.


Writing and Creativity


I also spent some time using the M Pencil for quick notes, and the experience feels surprisingly close to paper. Coming from the MatePad 11.5 S, Huawei continues to deliver one of the better stylus experiences in this space.


The M Pencil Pro adds more depth to the experience than expected. With different tip options and subtle haptic feedback, writing feels more tactile and intentional, rather than just tapping on glass.


Paired with the updated Huawei Notes app, the experience becomes more refined. Features like handwriting enhancement subtly improve legibility without taking away the personal feel of your writing, making it especially useful for quick notes and longer-form thinking.

Hardware and Performance


The MatePad Mini packs a 6400 mAh battery with support for fast charging, capable of going from zero to full in about an hour. On paper, it looks promising, though I will reserve judgment until I have spent more time with it.


On the hardware side, it includes a 50MP rear camera and a 32MP front camera, along with stereo speakers, Wi-Fi 7, USB-C 3.0, and a fingerprint sensor, something I wish Huawei had included on the MatePad 11.5 S as well.

Editor’s Perspective

Whenever I am seen using a Huawei device, the first question that comes up from people around me is usually about the ecosystem, particularly about Google services.

I too had similar concerns earlier, but having used Huawei devices for a while now, the experience has been smoother than expected. HarmonyOS feels clean and fluid, and tools like GBox make it possible to access most essential apps. Even for someone deeply tied to Google services, it has been more manageable than I initially thought.


What becomes clearer over time is that this is not just a smaller tablet. It sits somewhere between an eBook reader and a productivity device, built for focused, everyday use.

The MatePad Mini does not feel like Huawei shrinking a tablet. It feels like a refinement of how a compact device should actually be used. Its notebook-like form, paper-inspired display, and practical accessories make it easy to carry, pick up, and use throughout the day.

It is still early days, but the first impressions are strong. In a crowded tablet market, this feels like one of the more purposeful and interesting form-factor than the other compacts that we have seen in a while.

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