Tech News
AI claims automation: Tokio Marine UAE cuts wait times
Tokio Marine Insurance UAE has turned a stressful moment into a smoother one. Thanks to AI claims automation, the insurer now registers and routes claims far faster—cutting processing time by 90% and getting back to customers in hours instead of days. The initiative, delivered with Kodak Alaris and powered by Microsoft Document AI, doesn’t just speed things up; it restores calm when people need it most.
Why AI claims automation matters now
In the UAE, claim volumes can rise suddenly—especially after large-scale events. Following the 2024 floods, insurers faced an unprecedented spike. For Tokio Marine Insurance UAE, the surge confirmed what leaders already suspected: manual intake and data entry would not scale. Customers needed answers quickly, and teams needed tools that supported both speed and accuracy. Therefore, the company leaned into AI claims automation to protect service levels while reducing the human bottlenecks that caused delays.
From paper shuffle to data you can use
Until recently, hundreds of daily submissions—particularly motor claims—arrived via email with police reports, Emirates ID, driver’s licenses, and vehicle registration documents attached. Each file contained dozens of fields that staff had to key in manually. Consequently, small errors crept in, and queues built up. By contrast, the new approach utilizes Kodak Alaris’ Info Input platform in conjunction with Microsoft Document AI to identify document types, extract relevant fields, validate entries, and push clean data into core systems. As a result, exception handling has dropped by roughly 60%, while daily throughput has tripled.
Designed around real work, not a one-size-fits-all

Rather than force a generic template, Kodak Alaris began with discovery sessions focused on Tokio Marine Insurance UAE’s actual workload. The teams mapped document varieties, edge cases, and downstream system rules. Then they ran a targeted proof of concept to prove accuracy before scaling. Because the models learned from live materials, the rollout felt practical, not theoretical. Moreover, the platform’s validation steps were tuned to local documents, which reduced manual rework and strengthened audit trails.
Faster for customers, better for teams
Speed is only half the story. With AI claims automation handling repetitive capture, the claims team can focus on conversations that require judgment—calling a customer, clarifying an edge case, or fast-tracking complex scenarios. Staff move from typing to problem-solving, which improves both morale and outcomes. Meanwhile, customers get earlier updates, fewer follow-ups, and clearer timelines. In short, trust goes up because wait times go down.
Better data, smarter decisions
Automation also increases the depth of data captured per submission. Additional fields that were once skipped to save time now flow into the insurer’s systems automatically. Consequently, compliance evidence improves, forecasting becomes more grounded, and pricing models get richer inputs. Over time, that granular view helps identify trends, anticipate workloads, and tailor products to what UAE drivers need.
Built to scale under pressure
Crucially, the new workflow is resilient. When volumes spike—after storms, holidays, or peak travel—the platform scales with the load. Triage rules prioritize urgent cases, while validation catches mismatches before they create downstream issues. Therefore, leaders gain operational visibility, and teams gain breathing room. And because the system is modular, Tokio Marine Insurance UAE can extend automation to other lines without reinventing the stack.
Technology that amplifies empathy
Insurance is a promise delivered by people. The point of AI here isn’t to replace them; it’s to remove the drag so they can show up where judgment matters. With Kodak Alaris and Microsoft Document AI, Tokio Marine Insurance UAE has built a claims pathway that’s faster, clearer, and more human. Ultimately, that combination—operational excellence with empathy—is what turns a difficult day into a manageable one for every policyholder.
Make sure to check out our previous Huawei Pura 80 Ultra review by DXOMARK
Tech News
FVC and SearchInform Join Forces to Boost Insider Threat Prevention and Data Protection in MENA
FVC, a prominent distributor specialising in innovative technology solutions, is pleased to announce its strategic partnership with SearchInform, a leader in information security and insider threat prevention solutions. Together, they are committed to strengthening organizations’ defenses against data leaks, corporate fraud, human-factor related risks.
K.S. Parag, Managing Director, FVC:
“We are excited to welcome SearchInform to our cybersecurity portfolio. The company offers the most powerful and localized DLP on the MENA market. SearchInform solution stands out from the competition due to a number of advantages. The system can be deployed within a few hours, protects the maximum number of data transfer channels, provides smart content-based blocking for all controlled channels and also use digital watermarks to trace the source of potential leaks. SearchInform DLP supports analysis of data in Arabic and has security policies, tailored for requirements of local organizations, enabling timely detection and prevention of confidential data leaks. The solution leverages AI to monitor atypical data transfer channels, recognize graphic elements, transcribe audio into text, detect attempts to photograph PC screens with smartphones.”
SearchInform offers a range of products, including DCAP, DLP, and SIEM. All the tools are seamlessly integrated. Technical support is provided through a specialist assigned to the company, who has extensive experience thanks to clients from various fields.
Commenting on the Partnership, Artem Volodin, CEO SearchInform MENA, stated:
“We are proud to collaborate with FVC, whose expertise in the Middle Eastern market will strengthen our efforts to combat insider threats and data leaks. The region needs a comprehensive solution that will enable organizations to meet regulatory standards, including SAMA, PDPL, DCC, ECC, UAE Information Assurance (IA) Regulation etc. and global ones, such as GDPR, PCI DSS. SearchInform delivers tools for data protection and risk mitigation across all levels: FileAuditor secures file systems, DLP covers workstations and human risks, Risk Monitor addresses corporate fraud, and SIEM protects IT infrastructure.”
The partners are currently conducting expert training, partner enablement sessions, and are also negotiating the implementation of SearchInform products in local companies.
Tech News
Etihad Salam and AFR-IX telecom Join Forces to Boost Intercontinental Digital Links Across Europe, Middle East, and Africa
Etihad Salam, a premier telecommunications and digital infrastructure company in Saudi Arabia, has entered into a strategic with AFR-IX telecom, an infrastructure and telecom operator and the developer and operator of the Medusa Submarine Cable System.
This collaboration aims to elevate digital connectivity spanning Europe, North Africa, the Middle East, Gulf Cooperation Council (GCC) countries, and Asia. Through this agreement, Etihad Salam becomes the primary landing and interconnection hub for the Medusa system within Saudi Arabia through Aqaba (Jordan), solidifying the Kingdom’s position as a pivotal digital gateway connecting Asia, Europe, and Africa.
The partnership introduces resilient, high-bandwidth, and low-latency pathways from the Mediterranean to the Arabian Peninsula, fostering expansion for hyperscale data centers, cloud service providers, and digital operators throughout the region.
With this partnership, Etihad Salam will deliver terrestrial backhaul services and capacity swapping to seamlessly incorporate Medusa’s network into Saudi Arabia and the broader GCC, and onward to Asia. This initiative represents a significant advancement in Etihad Salam’s global cable strategies and underscores its dedication to Saudi Vision 2030’s goals for digital innovation and economic diversification.
Medusa Submarine Cable System is an 8,760 km undersea cable network linking critical points in the Mediterranean, such as Spain, France, Italy, Malta, Greece, Cyprus, Morocco, Algeria, Tunisia, Libya and Egypt. Engineered for high-speed, reliable data transfer between Europe, North Africa, and the Middle East, Medusa delivers up to 480 Tbps of capacity, serving as a vital conduit for surging intercontinental data flows.
Quote from Salam
“Our partnership with Medusa underscores Salam’s commitment to positioning Saudi Arabia as a central hub for regional connectivity,” stated Amjad Arab, Chief Wholesale and Alliances Officer at Etihad Salam. “By linking the Medusa cable to our robust infrastructure, we’re creating innovative international routes that expand our worldwide presence and meet the surging needs for digital and cloud services in the Kingdom. Through this partnership, we seek to offer enriched connectivity services, experiences and bring the world closer, ultimately empowering businesses to scale and innovative in an increasingly digital landscape.”
Quote from AFR-IX telecom
“We’re excited to collaborate with Etihad Salam, whose expertise and network complement our objective of providing secure, expansive, and high-performance connectivity from the Mediterranean outward,” said Norman Albi, Chief Executive Officer of AFR-IX. “This partnership elevates reliability and coverage for carriers worldwide, driving forward digital advancement across Europe, Africa, and the Middle East.”
Tech News
Infinia Technologies and Satya Retail Launch AI and Blockchain-Powered Retail Transformation at GITEX 2025
- Revolutionizes India’s retail market by empowering merchants with first time real use case of AI and Blockchain
- SAII is a world’s first initiative set to turn millions of low-tech, high-potential neighbourhood retailers into a data-rich, AI-enabled commerce network
Infinia Technologies, a subsidiary of Sirius International Holding, announced a strategic partnership with Satya Retail, a DS Group affiliate, at GITEX Global 2025, the world’s largest technology and innovation event in Dubai. Through this collaboration, Infinia Technologies aims to leverage its advanced AI operating ecosystem to power Satya Retail’s merchant network with AI-driven analytics, blockchain-based invoicing, and digital financial tools, transforming India’s retail landscape.
By combining Infinia Technologies’ AI and blockchain infrastructure with DS Group’s unmatched distribution expertise and Satya Retail’s deep merchant network, this initiative will create an intelligent, scalable, and inclusive retail ecosystem designed to empower millions of small businesses across the country. The official signing took place today at GITEX Global 2025, in the presence of Arif Khan, CEO of Infinia Technologies, along with Ritesh Kumar, Director at DS Group.
The collaboration marks the launch of SAII – Smart AI Integrator, a world’s first initiative that turns millions of low-tech, high-potential neighbourhood retailers into a data-rich, AI-enabled commerce network. Branded as “The Digital Saathi for Merchants,” SAII provides a single platform for all merchant needs; from blockchain-based e-invoicing and micro-financing to insurance, hyperlocal advertising with two-way data transfer for merchants and vendor network.
For the first time, India’s retailers will receive access to powerful digital capabilities at scale through SAII. It will help merchants operate smarter, improve efficiency, and build deeper partnerships across the supply chain.
Commenting on the announcement, Arif Khan, CEO of Infinia Technologies, said: “This partnership represents a defining moment in how AI and Blockchain can drive real-world impact. This collaboration will positively accelerate India’s digital economy. Through SAII, we’re enabling millions of India’s retailers to access intelligent tools and digital services that were once out of reach, while advancing our mission to take advanced AI from Abu Dhabi to the world. This is only the beginning; we plan to extend the SAII model across Asia, the Middle East, and North Africa, with more projects to be announced soon.”

Ritesh Kumar, Director at DS Group added: “Our collaboration with Infinia Technologies brings together the strength of our retail network and their AI innovation to empower small businesses across India. SAII will help local merchants modernize their operations, access financial and digital tools seamlessly, and become part of a larger connected commerce ecosystem. This is a major step toward building a more inclusive and technology-driven retail economy.”
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