Tech News
AI claims automation: Tokio Marine UAE cuts wait times
Tokio Marine Insurance UAE has turned a stressful moment into a smoother one. Thanks to AI claims automation, the insurer now registers and routes claims far faster—cutting processing time by 90% and getting back to customers in hours instead of days. The initiative, delivered with Kodak Alaris and powered by Microsoft Document AI, doesn’t just speed things up; it restores calm when people need it most.
Why AI claims automation matters now
In the UAE, claim volumes can rise suddenly—especially after large-scale events. Following the 2024 floods, insurers faced an unprecedented spike. For Tokio Marine Insurance UAE, the surge confirmed what leaders already suspected: manual intake and data entry would not scale. Customers needed answers quickly, and teams needed tools that supported both speed and accuracy. Therefore, the company leaned into AI claims automation to protect service levels while reducing the human bottlenecks that caused delays.
From paper shuffle to data you can use
Until recently, hundreds of daily submissions—particularly motor claims—arrived via email with police reports, Emirates ID, driver’s licenses, and vehicle registration documents attached. Each file contained dozens of fields that staff had to key in manually. Consequently, small errors crept in, and queues built up. By contrast, the new approach utilizes Kodak Alaris’ Info Input platform in conjunction with Microsoft Document AI to identify document types, extract relevant fields, validate entries, and push clean data into core systems. As a result, exception handling has dropped by roughly 60%, while daily throughput has tripled.
Designed around real work, not a one-size-fits-all

Rather than force a generic template, Kodak Alaris began with discovery sessions focused on Tokio Marine Insurance UAE’s actual workload. The teams mapped document varieties, edge cases, and downstream system rules. Then they ran a targeted proof of concept to prove accuracy before scaling. Because the models learned from live materials, the rollout felt practical, not theoretical. Moreover, the platform’s validation steps were tuned to local documents, which reduced manual rework and strengthened audit trails.
Faster for customers, better for teams
Speed is only half the story. With AI claims automation handling repetitive capture, the claims team can focus on conversations that require judgment—calling a customer, clarifying an edge case, or fast-tracking complex scenarios. Staff move from typing to problem-solving, which improves both morale and outcomes. Meanwhile, customers get earlier updates, fewer follow-ups, and clearer timelines. In short, trust goes up because wait times go down.
Better data, smarter decisions
Automation also increases the depth of data captured per submission. Additional fields that were once skipped to save time now flow into the insurer’s systems automatically. Consequently, compliance evidence improves, forecasting becomes more grounded, and pricing models get richer inputs. Over time, that granular view helps identify trends, anticipate workloads, and tailor products to what UAE drivers need.
Built to scale under pressure
Crucially, the new workflow is resilient. When volumes spike—after storms, holidays, or peak travel—the platform scales with the load. Triage rules prioritize urgent cases, while validation catches mismatches before they create downstream issues. Therefore, leaders gain operational visibility, and teams gain breathing room. And because the system is modular, Tokio Marine Insurance UAE can extend automation to other lines without reinventing the stack.
Technology that amplifies empathy
Insurance is a promise delivered by people. The point of AI here isn’t to replace them; it’s to remove the drag so they can show up where judgment matters. With Kodak Alaris and Microsoft Document AI, Tokio Marine Insurance UAE has built a claims pathway that’s faster, clearer, and more human. Ultimately, that combination—operational excellence with empathy—is what turns a difficult day into a manageable one for every policyholder.
Make sure to check out our previous Huawei Pura 80 Ultra review by DXOMARK
Tech News
BOLT EXPANDS INTO THE UAE CAPITAL
Dubai Taxi Company PJSC (“DTC”), the leading provider of mobility services in Dubai, and its strategic partner Bolt today announced the entry of Bolt’s ride-hailing services in Abu Dhabi, marking a significant step in the partnership’s expansion across the UAE.
The expansion builds on strong e-hailing momentum across the DTC–Bolt strategic partnership. In 2025, DTC reported a 24% year-on-year increase in e-hailing activity across its taxi and limousine segments, supported by continued fleet expansion and growing customer adoption of digital booking channels.
Bolt will initially launch limousine services where customers in Abu Dhabi will be able to access ride-hailing services backed by a huge network of fleet owners, drivers, and vehicles. This will be followed by taxi services in weeks to follow.
Vasilis Hadjiaslanis, General Manager of Bolt UAE, said: “Abu Dhabi is a natural next step for Bolt in the UAE. We have seen exceptional demand for reliable, app-based mobility, and this milestone gives residents and visitors in the capital access to a service that is fast, convenient, and built around their needs. We are proud to be on this journey alongside our partners at DTC, and we look forward to continuing to grow our presence across the UAE.”
That momentum carried into Q1 2026, with e-hailing activity rising a further 9% year-on-year, reflecting the continued resilience of app-based mobility and the long-term growth potential of digital transport services in the UAE.
The expansion also relies on the partnership’s growth in Dubai, where Q1 2026 saw the integration of 1,823 National Taxi vehicles into the Bolt platform. Broadening Bolt’s UAE footprint and strengthens its role in supporting the country’s evolving ecosystem, shaping how residents, visitors, and businesses move across cities.
Driven by this high demand, Bolt expansion into Abu Dhabi reinforces DTC’s commitment to delivering more accessible mobility solutions for residents, visitors, and businesses nationwide, and support the UAE’s wider shift toward smart mobility.
Tech News
London Business School Hosts MENA Leaders to Discuss AI, Investment, and the Digital Economy
London Business School (LBS) hosted its 23rd Annual MENA Conference at its London campus, bringing together policymakers, investors, entrepreneurs, academics, and industry leaders to discuss the forces reshaping the Middle East and North Africa’s economic future.
Over the years, the conference has evolved into one of the region’s most recognised platforms for discussions around innovation, entrepreneurship, investment, and economic transformation. This year’s edition focused heavily on the intersection of technology, capital, sustainability, and policy, reflecting the region’s growing role within the global digital economy.
“This year’s MENA Conference highlights how the region is positioning itself at the intersection of capital, innovation, and global economic transformation,” said Florin Vasvari, Executive Dean of Executive Education, Middle East, at London Business School.
The agenda explored themes including global capital flows, fintech, climate resilience, artificial intelligence, and the financing landscape surrounding the region’s technology ecosystem. Discussions also examined how regional markets are evolving to support stronger startup ecosystems, deeper capital markets, and long-term economic competitiveness.
Artificial intelligence emerged as one of the defining themes of the conference, with speakers discussing how regional organisations can build sustainable AI capabilities through investments in infrastructure, talent, data, and capital. Conversations also explored how fintech is reshaping financial infrastructure and improving access to digital financial services across the region.
Throughout the event, senior executives, policymakers, founders, and investors shared perspectives on the MENA region’s evolving role within global markets, as governments and businesses increasingly position technology and innovation at the centre of long-term economic diversification strategies.
The conference also highlighted London Business School’s growing regional engagement, following the opening of its executive office in Riyadh alongside its longstanding Dubai campus, strengthening its support for leadership development and executive education across the GCC.
Tech News
HOLCIM LAUNCHES UAE’S LOWEST-CARBON CEMENT, CRAFTED FROM LOCALLY SOURCED MATERIALS

Holcim, the leading partner for sustainable construction, has launched its latest ECOPlanet low-carbon cement in the UAE, produced from locally sourced materials and designed to support the country’s drive toward stronger, more self-reliant industrial growth.
The launch reflects the UAE’s continued focus on building a more resilient manufacturing base and minimizing dependence on imported construction inputs. By using materials sourced within the country and produced locally, ECOPlanet helps strengthen in-country value while supporting the construction sector’s transition to lower-carbon building practices.
Holcim’s new product achieves a 30% reduction in carbon footprint compared to traditional cement and offers developers, contractors, architects and engineers a locally made solution that aligns with both sustainability targets and national industrial priorities. ECOPlanet is engineered to deliver reduced carbon emissions without compromising performance, offering the same strength, durability, and consistency required for large-scale infrastructure and commercial developments. Its formulation enables ready-mix producers and contractors to integrate low-carbon solutions into existing construction workflows with ease.
In the UAE, ready-mix concrete producer Conmix is already using ECOPlanet in an active project, demonstrating the material’s real-world applicability and readiness for immediate deployment at scale. This marks an important step in translating low-carbon construction materials from production into on-ground execution.
As the UAE continues to lead regional growth across the built environment, ECOPlanet establishes the new benchmark for high-performance, low-carbon construction, delivering the scalable foundations required for projects ranging from critical infrastructure and industrial hubs to the icons of the future.
“ECOPlanet reflects our commitment to delivering real, measurable progress in sustainable construction. It is made in the UAE, from UAE materials, and designed to help reduce emissions while strengthening the country’s industrial ecosystem.” said Ali Said, CEO of Holcim UAE and Oman. Holcim is showcasing ECOPlanet at Make it in the Emirates 2026, highlighting how material innovation and local production are helping shape the future of construction in the UAE. The presence reflects the company’s broader role in supporting industrial development, while early adoption by partners such as Conmix demonstrates growing momentum for low-carbon building solutions across active projects in the country.
ECOPlanet is part of Holcim’s global portfolio of low-carbon building materials and solutions designed to deliver high performance while supporting the transition to more sustainable construction practices, building progress for people and the planet.
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