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AI claims automation: Tokio Marine UAE cuts wait times

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AI claims automation at Tokio Marine UAE processing documents

Tokio Marine Insurance UAE has turned a stressful moment into a smoother one. Thanks to AI claims automation, the insurer now registers and routes claims far faster—cutting processing time by 90% and getting back to customers in hours instead of days. The initiative, delivered with Kodak Alaris and powered by Microsoft Document AI, doesn’t just speed things up; it restores calm when people need it most.

Why AI claims automation matters now

In the UAE, claim volumes can rise suddenly—especially after large-scale events. Following the 2024 floods, insurers faced an unprecedented spike. For Tokio Marine Insurance UAE, the surge confirmed what leaders already suspected: manual intake and data entry would not scale. Customers needed answers quickly, and teams needed tools that supported both speed and accuracy. Therefore, the company leaned into AI claims automation to protect service levels while reducing the human bottlenecks that caused delays.

From paper shuffle to data you can use

Until recently, hundreds of daily submissions—particularly motor claims—arrived via email with police reports, Emirates ID, driver’s licenses, and vehicle registration documents attached. Each file contained dozens of fields that staff had to key in manually. Consequently, small errors crept in, and queues built up. By contrast, the new approach utilizes Kodak Alaris’ Info Input platform in conjunction with Microsoft Document AI to identify document types, extract relevant fields, validate entries, and push clean data into core systems. As a result, exception handling has dropped by roughly 60%, while daily throughput has tripled.

Designed around real work, not a one-size-fits-all

TMI Kodak Alaris
TMI Kodak Alaris

Rather than force a generic template, Kodak Alaris began with discovery sessions focused on Tokio Marine Insurance UAE’s actual workload. The teams mapped document varieties, edge cases, and downstream system rules. Then they ran a targeted proof of concept to prove accuracy before scaling. Because the models learned from live materials, the rollout felt practical, not theoretical. Moreover, the platform’s validation steps were tuned to local documents, which reduced manual rework and strengthened audit trails.

Faster for customers, better for teams

Speed is only half the story. With AI claims automation handling repetitive capture, the claims team can focus on conversations that require judgment—calling a customer, clarifying an edge case, or fast-tracking complex scenarios. Staff move from typing to problem-solving, which improves both morale and outcomes. Meanwhile, customers get earlier updates, fewer follow-ups, and clearer timelines. In short, trust goes up because wait times go down.

Better data, smarter decisions

Automation also increases the depth of data captured per submission. Additional fields that were once skipped to save time now flow into the insurer’s systems automatically. Consequently, compliance evidence improves, forecasting becomes more grounded, and pricing models get richer inputs. Over time, that granular view helps identify trends, anticipate workloads, and tailor products to what UAE drivers need.

Built to scale under pressure

Crucially, the new workflow is resilient. When volumes spike—after storms, holidays, or peak travel—the platform scales with the load. Triage rules prioritize urgent cases, while validation catches mismatches before they create downstream issues. Therefore, leaders gain operational visibility, and teams gain breathing room. And because the system is modular, Tokio Marine Insurance UAE can extend automation to other lines without reinventing the stack.

Technology that amplifies empathy

Insurance is a promise delivered by people. The point of AI here isn’t to replace them; it’s to remove the drag so they can show up where judgment matters. With Kodak Alaris and Microsoft Document AI, Tokio Marine Insurance UAE has built a claims pathway that’s faster, clearer, and more human. Ultimately, that combination—operational excellence with empathy—is what turns a difficult day into a manageable one for every policyholder.

Make sure to check out our previous Huawei Pura 80 Ultra review by DXOMARK

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Delinea Brings Runtime Control for AI Agents to GISEC Global 2026

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Delinea, the identity security platform that governs what humans, machines and AI agents do once they have access, today announced its participation at GISEC Global 2026. Under the theme, “From Access to Action: Governing AI at Runtime,” the company will spotlight the growing need for organisations to govern the actions autonomous AI agents take after access has been granted.

Following its release of new runtime authorisation capabilities for AI agents this summer, Delinea will use GISEC to advance the conversation around runtime authorisation, an approach designed to enforce policy on an agent’s actions within a session, at the time those actions are executed.

As AI agents take on increasingly autonomous roles across databases, cloud environments, infrastructure and business systems, the security challenge is shifting beyond authentication. While an agent may have legitimate access to a system, it can still take an action that exceeds its intended task or creates operational risk. Delinea’s runtime authorisation capabilities enable organisations to apply policy at the point of action — allowing, blocking or escalating activity before it executes.

“AI adoption is moving the identity-security conversation beyond the moment of authentication,” said Mortada Ayad, VP Sales at Delinea. “The question for organisations is no longer simply whether an AI agent can access a critical system. It is whether they can govern what that agent does once it is inside. At GISEC, we want to put that challenge, and the need for runtime control, at the centre of the regional conversation.”

Delinea has strategically adopted a channel-led presence at this year’s show, reflecting its focus on bringing these capabilities to market through the regional partners enterprises rely on to deploy, manage and operationalise complex security programmes. Through its presence at the stands of regional distributor, Shifra, and integrator partner, Defa3, the company will deepen engagement with existing partners, recruit new partners and build the specialist capabilities needed to support secure AI adoption across the region.

The approach builds on the Delinea Partner Advantage Program, launched in July 2026. The program provides partners with clearer rules of engagement, deal protection, tiered incentives and AI-driven enablement, helping them build profitable identity-security practices, while delivering stronger outcomes for customers. It is designed to support selling partners today, with expanding roles planned for managed service providers, global systems integrators, advisory partners and technology partners.

“For a capability this consequential, technology alone is not enough,” Ayad added. “Customers need partners who understand their environment, their risk and how to translate security policy into practical control. Our focus at GISEC is to equip and grow that ecosystem, so organisations can move forward with AI, knowing that authorised access does not become unchecked action.”

Delinea’s runtime authorisation for AI agents enables organisations to govern activity across the systems agents use, including databases, SSH hosts, Kubernetes clusters and cloud consoles. Through just-in-time, task-scoped access, and real-time policy enforcement, organisations can reduce reliance on standing credentials, while maintaining a defensible record of AI-driven activity.

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Tech First Gulf Strengthens its presence in Africa with the appointment of Mustapha Rafiki as General Manager – Maghreb & Francophone Africa

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Tech First Gulf (TFG), a leading value-added technology distributor across the Middle East and Africa, is pleased to announce the appointment of Mustapha Rafiki as General Manager – Maghreb & Francophone Africa. This strategic appointment marks another significant milestone in TFG’s continued regional expansion and reinforces the company’s commitment to strengthening its footprint across Africa.

With over 19 years of experience in the information technology industry, Mustapha brings extensive expertise in business development, channel management, sales leadership, and operational excellence. Throughout his career, he has successfully built and managed high-performing partner ecosystems while driving sustainable business growth across North, West, East, and Central Africa.

Before joining Tech First Gulf, Mustapha served as Head of B2B Africa at Logitech, where he led business operations across multiple African markets, developing strategic go-to-market initiatives and strengthening channel partnerships. Prior to Logitech, he held the position of Country Manager at Canon, where he played a pivotal role in expanding the company’s presence, developing strategic alliances, and accelerating growth across key enterprise and commercial segments.

As TFG continues to expand its operations throughout Africa, Mustapha’s appointment reflects the company’s vision of investing in experienced leadership to unlock new opportunities, deepen vendor and partner relationships, and deliver greater value to customers across the markets.

Under his leadership, TFG aims to accelerate regional growth by strengthening its distribution network, expanding strategic technology alliances, enabling channel partners, and introducing innovative solutions that address the evolving needs of enterprises and public sector organizations across the region. His deep understanding of African markets, combined with his proven leadership, will play a vital role in driving TFG’s next phase of growth.

“We are pleased to welcome Mustapha to Tech First Gulf as we continue our expansion across the region. The markets under his leadership offer tremendous opportunities for growth and innovation, and we remain committed to investing in their future through strong leadership and long-term partnerships. Mustapha’s proven track record, strategic vision, and extensive regional expertise make him the ideal leader to accelerate our growth, strengthen our market presence, and deliver lasting value to our partners and customers,” said Mr. Akashdeep (Sky), Chief Strategy Officer, Tech First Gulf

Commenting on his appointment, Mustapha Rafiki said:

“I am excited to join Tech First Gulf at such an important stage of its growth journey. TFG has built a strong reputation for delivering innovative technology solutions and empowering its partner ecosystem. I look forward to working closely with our vendors, partners, and customers to accelerate growth, expand our market presence, and create lasting value across the region.”

As Tech First Gulf continues its regional expansion strategy, the company remains focused on empowering businesses through world-class technology solutions, strengthening strategic partnerships, and building a future-ready digital ecosystem across India, Middle East and Africa.

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Turnitin Expands AI Writing Detection to Support Arabic Language Submissions

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Turnitin recently announced the launch of its AI writing detection capabilities for Arabic language submissions, marking a significant step in supporting educators and students worldwide. This expansion helps equip Arabic-speaking educators with the tools necessary to safeguard academic integrity and nurture original thinking in the classroom.

As AI adoption among students becomes nearly universal, educators require solutions that promote transparency, rather than surveillance. Turnitin goes beyond simply verifying authorship, its tools support the broader learning journey, and help equip students with the critical skills demanded by today’s workforce.

“By providing Arabic-speaking educators with tools that uphold learning integrity, we ensure that they have solutions designed to support original thought and critical thinking, rather than having LLMs replace it,” said James Thorley, Vice President of APAC and EMEA at Turnitin. “While there is no substitute for knowing a student’s writing style, educational background, and institutional AI policies, this tool gives educators insights into areas where AI may have been used. Ultimately, it opens the door to meaningful, informed conversations about the responsible use of AI.”

AI writing detection for Arabic is now available through Turnitin Originality and as an add-on for iThenticate customers. Like the English, Spanish, and Japanese versions, the feature provides educators with an overall percentage of likely AI-generated content, alongside:

Detection capabilities for the leading large language models, reporting designed with educators in mind and seamless integration into existing customer workflows.

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