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BALANCING AUTHENTICITY, SUSTAINABILITY, AND GUEST EXPERIENCE

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Exclusive interview with Siegfried Nierhaus, Vice President and Head of Development, Middle East, India & Africa, H World International

How has Future Hospitality Summit 2025 shaped up as a platform for thought leadership and collaboration within the hospitality space this year?

The Future Hospitality Summit continues to play an instrumental role in driving impactful dialogue and connections for hospitality brands in the region. This year, the summit highlighted how the industry is evolving towards purpose-driven growth and sustainable transformation.

For H World International, FHS 2025 has provided us with the opportunity to connect with investors, owners, and developers while sharing insights on aligning hospitality development with evolving traveller expectations. The summit’s focus on innovation and long-term value creation aligns with H World International’s vision to grow responsibly across key markets in the Middle East. FHS 2025 highlighted some key industry insights as well as key milestones and achievements by regional and international hospitality brands. We are proud to mark a key milestone on such a dynamic international platform. Globally, H World Group celebrates 20 years this year, with more than 12,000 hotels and 1.1 million rooms worldwide, and conferences such as FHS 2025 have played an important role in shaping our partnerships in the region.

What were some of the key trends or conversations at FHS 2025 that resonated most with you and your brand’s direction?

This year, the summit reflected a significant connection between digital transformation, sustainability, and authenticity as defining themes for the future of hospitality. These trends are shaping investment and operational strategies across the sector. The growing demand for high-quality mid-scale offerings was particularly notable, which has been an important focus for us. Our IntercityHotel brand continues to demonstrate a defining presence across the Middle East, focusing on functionality, urban designs, and efficiency that resonates with younger travellers who value reliability and purpose. We also saw greater emphasis on wellness and purposeful travel. Across our portfolio, the goal remains to create hotels that are operationally efficient, sustainable, and emotionally engaging.

We are incorporating more wellness-oriented elements across H World International’s hotel concepts, from enhanced fitness and relaxation spaces to thoughtful design that promotes rest and recovery. The industry-wide emphasis on sustainability, wellness, and localisation aligns closely with our approach of developing hotels that are operationally efficient while remaining culturally connected to their destinations.

You have led development across three vastly different regions, what’s one cultural insight that’s changed how you view hospitality altogether?

Having worked across Europe, the Middle East, and Africa, I have learned that hospitality may be a universal language, but its expression is entirely local. True hospitality is about resonance rather than replication.

Each market carries its own identity. At H World International, we translate these nuances into experiences that combine the local heritage and culture with hospitality excellence that defines our brands in the region. This approach has shaped our expansion in key source markets such as Egypt, where our highly anticipated Steigenberger Saint Catherine Resort and Steigenberger Resort Byoum Lakeside, will soon welcome guests to experience world-class hospitality in very distinctive destinations.

Furthermore, Steigenberger Saint Catherine Resort is the first international hotel brand in the region – a UNESCO heritage site, offering modern comfort and historic charm. This development reflects H World International’s vision to be the trusted partner of choice for owners and guests across the Middle East and Africa, supporting long-term growth in alignment with national tourism goals.

Can you share your insights on how evolving travel behaviours and cultural expectations are influencing how global hospitality brands redefine “guest experience” today?

Today’s traveller seeks far more than comfort or convenience; they expect a seamless, personalised, and purpose-driven experience. The integration of technology, sustainability, and emotional connection now defines the modern guest journey. Our regional portfolio mirrors these factors with brands such as IntercityHotel offering modern, functional spaces elegantly designed for today’s connected traveller. H Rewards, the world’s largest hospitality loyalty programme with over 288 million members, has also been pivotal to this transformation, allowing us to personalise stays, enhance guest engagement, and offer added value. As guests seek brands that combine quality with sustainability, our hotels integrate energy efficiency, reduced plastic use, and locally inspired designs, ensuring that every stay reflects both modern expectations and the enriched regional culture.

At H World Group, our global presence consists of more than 12,000 hotels and over 1.1 million rooms across 19 countries, enabling us to gain real-time insights from diverse guest demographics and cultural nuances. This scale gives us a deeper understanding of what travellers value most, enabling us to deliver experiences that balance local authenticity with consistent global quality.

We are seeing travellers seeking more authenticity and emotional connection, how is H World International interpreting this shift in its hotel concepts?

Authenticity and emotional resonance are increasingly central to how travellers define value. At H World International, we view this shift as an opportunity to craft experiences that tell a story, one that connects the guest to the culture, community, and sense of belonging. Across our portfolio, this philosophy is reflected through architecture, design, and locally inspired experiences. A great example is IntercityHotel Riyadh Al Rayaan, opening in June 2027, which blends German hospitality traditions with contemporary Saudi design influences, creating a product that feels both international and locally relevant.

Likewise, our Steigenberger Saint Catherine Resort in Egypt is inspired by the cultural and natural heritage of its surroundings, embodying a timeless design that honours the authenticity and spirit of Saint Catherine, a UNESCO heritage site.

This balance between cultural integrity and operational excellence enables us to create environments where guests feel genuinely connected to their destination.

With generational and cultural differences shaping travel demand, what challenges or opportunities do you see in designing experiences that feel globally relevant yet locally grounded?

The hospitality sector is navigating a complex yet exciting landscape, where generational and cultural diversity are reshaping what guests value. Younger travellers prioritise digital convenience, flexibility, and sustainability, while established segments continue to seek consistency and service excellence. The challenge and the opportunity lie in harmonising these expectations. At H World International, we are focusing on creating spaces that transcend demographics, combining timeless comfort with modern relevance. We integrate sustainable design, local materials, and technology to ensure our hotels remain adaptable and meaningful in every market.

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Hospitality

Keeta Drone Launches New Drone Delivery Route Serving Dubai Silicon Oasis Headquarters

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Keeta Drone, the pioneering air delivery company, today announced the launch of a new drone delivery route serving the headquarters office complex at Dubai Silicon Oasis, the special economic zone for knowledge and innovation and a member of the Dubai Integrated Economic Zones Authority (DIEZ). The route brings on-demand aerial delivery to professionals working within the complex and expands the range of food and beverage brands that can be ordered through Keeta Drone.

The route was inaugurated at DSO headquarters, attended by representatives from Dubai Integrated Economic Zones Authority (DIEZ), Dubai Silicon Oasis (DSO), and Keeta Drone. The new route builds on Keeta Drone’s established presence in Dubai Silicon Oasis, where its operations already serve RIT– Dubai University and residential communities. Through extending the network to the DSO headquarters complex, the company is introducing aerial delivery services into a commercial workplace environment, expanding the range of locations and customer segments served by its operations.

Badr Buhannad, Director General of Dubai Silicon Oasis, said: “Keeta Drone’s expansion to the Dubai Silicon Oasis headquarters reflects the growing role of innovative technologies in shaping more connected and efficient urban environments. As the special economic zone for knowledge and innovation, Dubai Silicon Oasis continues to support Dubai’s ambition to build a knowledge-driven, innovation-led economy in line with the objectives of the Dubai Economic Agenda D33.”

“This route creates a new scenario in which employees in an office complex experience air deliveries right within their own compound,” said Junwei Yang, General Manager, Keeta Drone. “Bringing the service to DSO HQ is a new feather in Keeta Drone’s cap, expanding access with a new location by adding new community segments to our portfolio.”

Enhancing Workplace Convenience Through Urban Air Mobility

More than 1,000 professionals working within the DSO headquarters commercial complex can now order from participating F&B brands, including Costa Coffee, Bazooka, Tortilla, We Asian, Shawarmary, Chicking, JJ Chicken, Starbucks, Raju Omlet, among others. Orders are delivered to a designated landing and collection point within the complex, allowing employees to access participating outlets without leaving the premises. The service operates daily from 09:00 AM to 9:00 PM, with operations approved by the Dubai Civil Aviation Authority (DCAA).

Expanding Access to New Communities and Customer Segments

The new route builds on Keeta Drone’s established presence in the area, complementing its existing delivery points near the lockers located in DSO at RIT Dubai University Campus and the Emirates Airline residential towers, as well as service locations in Nad Al Sheba Grand Mosque and Dubai Land. Operating in the area for more than a year, Keeta Drone continues to expand its network across university, residential and neighbouring communities, extending the reach of its drone delivery services to new locations and customer segments. Keeta Drone has completed more than one million drone deliveries globally, reflecting the scale and reliability of its operations. The milestone highlights the company’s continued efforts to expand drone-enabled logistics services and introduce new delivery use cases across different environments and communities.

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Hospitality

This UAE National Day, Put Local on the Menu: The Emirati Founder Reimagining Dates and Camel Milk

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As the UAE prepares to celebrate its 55th National Day, it’s time to recognise not only the country’s heritage, but also the homegrown entrepreneurs finding new ways to carry it forward. For young Emirati entrepreneur Rashid Gargash, that means looking at familiar ingredients through a contemporary lens and exploring how they can become part of the way people eat today.

Rashid’s journey began with research into food security and sustainable nutrition in the Middle East. His work examined the region’s agricultural realities, including desalination, groundwater challenges and available food resources. Along the way, dates and camel milk stood out as ingredients with deep connections to the UAE’s food heritage and potential for new applications.

Working alongside food scientists and researchers, Rashid explored how these ingredients could be developed into a nutritious, convenient product suited to contemporary lifestyles. The process eventually led to Rashtions, a UAE-made snack brand that combines dates, camel milk and ghee across a range of protein-rich snacks.

The range includes Date Original, Date Truffle, Cocoa Truffle and Brazilian Coffee Truffle, with products providing up to 20 grams of protein per 80-gram serving. They are made without added sugar, preservatives or artificial sweeteners.

“Rashtions began with a broader question about food security and how we could better understand and utilise the resources available in our region,” said Rashid Gargash, Founder of Rashtions. “Dates and camel milk have long been part of the UAE’s food story, and I wanted to explore how familiar ingredients could be approached through research and innovation to create something relevant to the way people eat today.”

For Rashid, the journey has also reinforced a wider lesson about entrepreneurship: innovation does not always mean starting from scratch. It can begin by looking more closely at what already exists, questioning how it is used and finding new ways to make it relevant. In the food sector, that means considering not only nutritional value, but also taste, convenience and whether a product fits into people’s everyday lives.

As the 55th UAE National Day approaches, Rashid believes supporting homegrown businesses is one way consumers can contribute to the next chapter of the UAE’s entrepreneurial story. Choosing UAE-founded brands and products made in the country can help bring greater visibility to the people developing local ideas into businesses, while demonstrating that heritage and modern innovation can work together.

Rashtions is available through ADNOC and Emarat service stations, Deliveroo and Noon, as well as directly through the brand’s website, with delivery available across the UAE.

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Hospitality

From the French Riviera to Abu Dhabi: La Môme Makes Its Grand Debut with an Exclusive Four-Day Race Weekend Takeover

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This December, the French Riviera comes to Yas Marina as La Môme makes its Abu Dhabi debut, in partnership with Sunset Hospitality Group, with an exclusive four-day takeover during race weekend. From 3 to 6 December 2026, the celebrated Cannes-born restaurant brings its signature mix of exceptional Mediterranean cuisine, Riviera glamour, and lively entertainment to the capital, creating a sophisticated yet vibrant setting for race-weekend dining and celebrations, minutes from the circuit.

With an established presence at the Monaco Grand Prix, where La Môme Monte-Carlo hosts a rooftop dining and hospitality experience overlooking the famous race circuit, the brand has a longstanding connection to the glamour and excitement of international motor racing. Now, La Môme brings that same spirit to Abu Dhabi, offering a sophisticated setting for long lunches, elegant dinners, and lively evenings.

At the table, La Môme’s approach is generous, expressive, and unmistakably Mediterranean. The menu celebrates quality ingredients and balanced flavours, with starters such as Artichoke Salad and Wagyu Carpaccio with Black Truffle, alongside a refined selection of Oysters and Caviar. Signature pastas and main courses include Tagliolini with King Prawns, Rigatoni with Truffle, and Japanese A5 Wagyu Sirloin.

In the evenings, Sounds of Riviera, a roaming live band from the French Riviera, will move through the restaurant performing French and Italian classics alongside international favourites. Daily DJ sets will move from laid-back Dolce Vita sounds to late-night house music.

Guided by L’Art de Recevoir signé La Môme, the French art of hospitality, the team ensures thoughtful, personalised service, genuine warmth, and attention to detail. Guests are made to feel equally at ease whether enjoying a leisurely afternoon at the table or celebrating late into the evening.

Daily lunch is served from 12PM to 7PM, followed by dinner from 7PM onwards. While guests can dine à la carte on Thursday, 3 December, minimum spends apply from Friday, 4 December to Sunday, 6 December:

  • Indoor Dining: AED 500 per person for lunch; AED 1,000 per person for dinner | Terrace Dining: AED 650 per person for lunch; AED 1,200 per person for dinner.

With its combination of refined dining, a vibrant atmosphere, and a prime Yas Marina location, the takeover promises to be a highlight on the city’s social calendar and an essential stop for race-weekend gatherings.

Full prepayment is required to confirm reservations. Cancellations made at least 48 hours in advance are eligible for a full refund, while cancellations within 48 hours are non-refundable. Walk-ins are welcome, subject to availability and the applicable minimum spend.

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