Financial
THE PATH TO BEING CASHLESS: MOBILE MONEY & DIGITAL PAYMENTS
The Q&A session provides a comprehensive exploration of the digital payment industry’s transformative role, from enhancing financial inclusion to addressing data privacy concerns and predicting future trends. Eric Karobia, CEO of Whizmo offers valuable insights into the driving forces propelling the shift towards digital payments, the challenges and opportunities that lie ahead, and the essential strastegies required to fully harness the potential of digital finance and inclusion.

How do you perceive the digital payment industry’s role in enhancing access to digital technologies and fostering increased consumer spending in this region?
By introducing innovative business models that prioritize transaction volume over the holding of funds, the industry fills critical market gaps and addresses longstanding pain points for consumers and businesses alike. Mobile money wallets and near real-time remittances stand at the forefront of this financial revolution. These platforms not only offer unmatched convenience and flexibility but also play a crucial role in promoting financial inclusion among the unbanked and underserved populations. The transition from cash to digital payment methods mitigates traditional friction points associated with cash transactions—such as the inconvenience of carrying cash, reliance on ATMs, and the hassle of securing exact change. Over half of the UAE’s consumers currently use digital wallets for their transactions. Furthermore, the ability to conduct transactions remotely has been a game-changer, particularly in facilitating payments during times when physical mobility is limited.
The UAE’s mobile wallet market, which was worth $3.6 billion in 2022, is projected to grow at a compound annual growth rate (CAGR) of 12.12% until 2028. In regions like Dubai, where innovation in fintech is rapidly advancing, digital payments have become instrumental in driving economic growth and enhancing consumer spending, proving that secure mobile payments and mobile wallets are more than just convenience—they’re catalysts for broader economic participation and growth.
What are the main reasons consumers are increasingly switching to digital payment methods like mobile money for their day-to-day transactions?
Several compelling drivers are fuelling the increasing rate at which consumers are adopting digital payment methods – specifically, mobile money: Accessibility is the most obvious factor because it significantly lowers the barriers to financial services adoption, especially for marginalized populations like the unbanked. An essential role for technology in modern technological systems is situating the client or customer at the core of all solutions. Therefore, more people than ever before have the ability to use cutting-edge financial services systems and platforms due to financial inclusion. In addition, the high internet penetration rate in the UAE that reaches 100% has also incentivized the popularity of e-wallets. More fundamentally, the speed and efficiency of mobile money payments and transactions on platforms are significantly faster than the pace at which operations can be completed on traditional financial networks. Hence, it provides access to funds for immediate use and easier bill and payment settlement for consumers. All of that supported with the excellent convenience of modern smartphones has created a storm making mobile money usage almost universal.
Where do you see the future of digital payments and mobile money heading in the next 5 to 10 years?
Looking ahead at the next 5 to 10 years, the trajectory of digital payments and mobile money is set to dramatically transform the way financial transactions are conducted, especially in the Middle East. With an increasing number of consumers and businesses adopting these platforms, mobile money is expected to increasingly dominate the payments landscape, reducing reliance on physical cash. This evolution will be driven by several key factors. The UAE’s mobile wallet market is projected to reach a value of $6.8 billion by 2029. This growth will be driven by increased smartphone penetration and consumer demand for convenient payment options.
The continued push towards financial inclusion will see mobile money solutions reaching deeper into rural and remote areas, where traditional banking services have limited reach. This expansion will not only democratize access to financial services for the unbanked and underserved populations but also integrate them into the formal economy, allowing for greater economic participation and stability. Additionally, advancements in technology will enhance e-wallet usability and security, making mobile payments even more appealing to a wider audience. Already, 96% of UAE SMEs believe accepting new forms of payments is fundamental to their growth. As these trends converge, we will witness an accelerated movement towards a cashless society, where digital payments in Dubai and mobile wallets in the Middle East redefine financial interactions, providing a foundation for a more inclusive, efficient, and secure financial ecosystem.
Are users apprehensive about the integration of AI into payment software due to concerns surrounding data privacy and related issues?
The apprehension among users regarding the integration of AI into payment software is primarily fuelled by concerns related to data privacy and the security of their personal information. Despite these concerns, it’s crucial to recognize the transformative potential that AI integration holds for the digital payments industry. Regulatory reforms, particularly those that have been implemented in the UAE, are instrumental in creating a favourable environment that encourages innovation in mobile money solutions. These reforms not only facilitate the entry of new players into the market but also ensure that the ecosystem evolves in a manner that is both secure and beneficial for the users. However, the key to gaining widespread customer trust in AI-powered payment systems lies in ensuring that the technology matures enough to enable the execution of AI models directly on the device. This approach significantly reduces latency and bolsters security measures, which are critical in alleviating user concerns. For AI integration to be embraced by customers within payment systems, it’s imperative that we prioritize the development of safe digital wallet apps with enhanced e-wallet usability. By executing AI models on-device, we can offer users a seamless and secure experience, thereby fostering trust in digital payments. This strategy is particularly important in regions like Dubai and the broader Middle East, where digital payments are on the rise.
What strategies are essential for educating consumers about the benefits and use of digital payments to encourage wider adoption?
To effectively educate consumers about the myriad benefits and uses of digital payments, thereby encouraging their broader acceptance and adoption, requires a comprehensive and nuanced approach. Its essential attribute is elemental communication that clearly and engagingly outlines the core supremacy of digital payments – primarily, their convenience and lack of such difficulties related to their application as theft or necessity of precise change. It should also be underlined that for the groups overwhelmingly represented by the unbanked and marginally served populations, digital payments might be portrayed as a pathway to financial inclusion. At the same time, such groups often do not have a bank account due to a variety of barriers. However, mobile wallets in the Middle East offer a practical solution by providing an accessible platform for managing finances, making payments, and receiving funds without the need for a bank account.
Highlighting case studies or success stories of individuals who have significantly benefited from the adoption of digital payments can serve as powerful testimonials, further encouraging wider acceptance among these demographics. Ultimately, enhancing e-wallet usability and ensuring that digital payment platforms are user[1]friendly and intuitive can play a significant role in driving adoption. Simplifying the user experience for conducting online transactions, alongside providing comprehensive customer support and educational resources, can demystify digital payments for the average consumer, making the transition from cash to digital more appealing.
Digital payments have the potential to enhance financial inclusion. What steps do you think need to be taken to realize this potential fully?
Realizing the full potential of digital payments in enhancing financial inclusion requires a multifaceted approach. Firstly, it is essential to identify and address the key reasons or hurdles that have contributed to the exclusion of certain segments of the population by traditional players. This involves understanding these barriers and devising flexible business models that can effectively serve the excluded populace. Additionally, regulatory frameworks need to adapt to the evolving landscape, imbuing flexibility to enable efficient and profitable servicing of underserved customers.
By addressing these challenges and fostering an environment conducive to inclusion, digital payments can play a transformative role in expanding financial access and empowering marginalized communities. The UAE has the highest financial inclusion rate in the Middle East at 46%, striving to improve that by the day. By addressing the specific needs and concerns of the unbanked and underserved populations, and offering secure, user-friendly digital payment options, we can drive wider adoption of these technologies. This approach will not only promote financial inclusion by providing access to essential banking services for all but also lay the foundation for a robust digital economy in regions like the Middle East, where the potential for growth in digital payments remains vast.
Financial
HOW GLOBAL SECURITY AND VALUABLES LOGISTICS PROVIDERS ARE ADAPTING OPERATIONS AMID RISING GEOPOLITICAL TENSIONS

By Nader Antar, Executive Vice President and President for Brink’s Global Services (BGS)
Much like a stable internet connection or accessibility to clean water, when we consider global finance we tend to take continuity for granted – until it is tested. Capital moves, liquidity flows, and billions in high-value assets cross borders each day, all with an expectation of certainty. Yet courtesy of the ongoing conflicts across the region, that certainty is being challenged in real time.
The Iran war is both reshaping geopolitical dynamics and disrupting the very corridors through which global trade and financial flows depend. Volatile energy markets, heightened concerns about broader economic spillovers, and early signs of how critical trade arteries such as the Strait of Hormuz can suddenly turn stability to systemic risk have sharpened the focus on resilience across the Gulf.
Of course, even amid these heightened tensions, the region continues to project stability, with governments advancing long-term infrastructure and supply chain strategies. Saudi Arabia’s new Logistics Corridors Initiative – which among its objectives aims to establish Red Sea routes capable of bypassing Hormuz entirely – reflects a deliberate approach to ensure the movement of goods, and especially the movement of value, remains uninterrupted.
Within this environment, the transport of high-value assets – banknotes, precious metals, and other commodities – has come under increased scrutiny. These flows are deeply embedded in the functioning of financial systems, linking central banks, commercial institutions, and global markets. When disruption occurs, the consequences extend beyond delayed shipments and can impact everything from liquidity to market confidence to operational continuity.
The question then, during a period of geopolitical conflict, is not whether disruption will occur, but how quickly and smoothly systems can adapt when it does. At Brink’s, our approach to this particular challenge is anchored in three core principles: Infrastructure, diversification, and visibility.
Infrastructure is the foundation of resilience. A globally distributed network of high-security facilities across major trade hubs ensures continuity by allowing rapid shifts when disruptions occur. Whether that is in the UAE, Switzerland, Singapore, or the United States, these facilities enable valuable commodities to be securely stored, repositioned, and mobilised as conditions evolve. In an unpredictable environment, the ability to absorb shocks and shift assets quickly without compromising security or compliance is crucial.
Diversification ensures flow flexibility. Traditional logistics models, often optimised for efficiency along fixed corridors, are no longer sufficient. Today’s operating environment demands multi-route, multi-modal strategies that allow shipments to be rerouted rapidly when disruptions occur. By integrating storage and transport into a single, coordinated system, it becomes possible to maintain continuity even as specific routes or markets face constraints.
Visibility, however, is what brings resilience into focus. Real-time monitoring across operations provides the situational awareness needed to anticipate risks and respond proactively. Through centralised platforms, our teams maintain continuous oversight of shipments, facilities, and transport networks. This level of transparency goes far deeper than simply tracking assets; it is about enabling faster, more informed decision-making in moments where timing is critical.
The UAE offers a compelling example of how these principles come together in practice. As one of the most stable and strategically positioned logistics hubs in the world, the Emirates has built an ecosystem defined by advanced infrastructure, strong regulatory frameworks, and deep connectivity across global trade corridors. In many respects, operations remained business as usual throughout these past couple of months. Yet this continuity is not accidental; it is the result of deliberate investment in systems designed to withstand disruption — even when the country found itself pulled into what might yet be one of the most consequential conflicts in recent history.
Beyond transport, the scope of secure logistics continues to expand. From safeguarding high-value assets at major international exhibitions to ensuring the uninterrupted availability of cash through extensive ATM networks, resilience must be embedded across the entire financial ecosystem. In markets such as India, innovation is also reshaping how cash and digital systems interact, creating new models that enhance both security and accessibility.
None of this happens in isolation. Secure logistics operates within a broader framework that depends on close coordination with regulators, customs authorities, and law enforcement agencies. These partnerships are essential to maintaining compliant, uninterrupted cross-border flows, particularly during periods of heightened geopolitical tension.
What we are witnessing today is a broader transformation in how the logistics sector approaches risk. The emphasis is moving from efficiency to adaptability, from linear supply chains to dynamic, interconnected networks. Resilience, flexibility, and visibility are now considered non-negotiables.
Global trade will continue to evolve, shaped by shifting geopolitical dynamics and emerging economic corridors. But one constant will remain: The need for trust. It is only with this that assets will move securely, that systems will hold under pressure, and that continuity will be maintained.
In the end, the true measure of a network — be it global finance, logistics, or indeed telecommunications — is not how it performs when conditions are stable, but how effectively it responds when they are not.
Financial
ROSTRO GROUP POSITIONS THE UAE AS A STRATEGIC HUB FOR INSTITUTIONAL MARKET INFRASTRUCTURE

Exclusive interview with Michael Ayres, Group CEO & Partner at Rostro Group
What strategic factors made the UAE the next major market for Rostro?
The UAE represents a very deliberate choice for us, rather than just a natural expansion step. What sets it apart is the alignment between ambition, regulation, and execution. You have a government that is actively shaping the future of financial services, a regulatory environment that is evolving at pace, and a private sector that is willing to innovate and adopt new models. That combination is rare.
From a strategic standpoint, the UAE sits at the intersection of global capital flows. It connects East and West, and increasingly serves as a base for institutional participants looking to access both developed and emerging markets. We’re seeing a growing presence of hedge funds, family offices, and proprietary trading firms establishing themselves here, which naturally increases demand for more sophisticated infrastructure around liquidity, execution, and risk management.
For Rostro, that is exactly where we operate. We’re not just building products; we’re building infrastructure that supports how modern markets function. The UAE gives us the platform to do that at scale, while remaining close to clients who are actively shaping the next phase of the industry. It’s a market that is not only growing, but evolving, and that makes it an ideal environment for long-term investment.
How is Rostro managing liquidity sourcing in the UAE given the current market environment?
The current market environment has made one thing very clear: liquidity is no longer just about access; it’s about resilience. Periods of volatility, geopolitical uncertainty, and concentrated positioning expose the limitations of traditional liquidity models, particularly those that rely heavily on internalisation or a narrow set of counterparties.
Our approach is to move away from that dependency and towards a more diversified, structured model. We combine OTC liquidity with direct access to exchange-traded markets, allowing us to provide clients with both flexibility and transparency. This is particularly important in volatile conditions, where pricing integrity and execution certainty become critical.
We’re also seeing a clear shift in client behaviour. Institutional participants are becoming more conscious of execution quality, counterparty exposure, and the underlying mechanics of how liquidity is sourced. That is driving increased interest in exchange-traded products, as well as institutional-grade crypto liquidity, where market fragmentation has historically created inefficiencies.
By building infrastructure that brings these elements together – across OTC, exchange-traded derivatives, and digital assets – we’re able to offer a more stable and consistent execution environment. The objective is not just to perform in favourable conditions, but to remain reliable when markets are under pressure.
Financial
FOUR DISCIPLINES UAE BOARDS NEED BEFORE E-INVOICING GOES LIVE

Amit Dua, President, SunTec Business Solutions
E-invoicing in the UAE is no longer a distant policy idea; it is a dated commitment. From July 2026, the Federal Tax Authority (FTA) will begin the first mandatory phase of a national e-invoicing regime, with larger taxpayers required to comply from January 2027 and smaller businesses following later that year. Penalties of up to AED 5,000 per violation have already been announced for non-compliance.
This is happening against the backdrop of a fast-expanding non-oil economy. At the same time, artificial intelligence is projected to contribute close to 14 percent of UAE GDP by 2030, the highest relative impact in the region.
In such an environment, e-invoicing is not a narrow tax exercise. It is a test of whether companies can manage real-time regulatory obligations while improving the speed, integrity, and usefulness of their financial data. Firms that treat it as another compliance chore will scramble to catch up. Those that approach it as a strategic capability will emerge with cleaner processes, faster cash conversion, and better insight into how their businesses actually work.
Four disciplines, in particular, will separate the merely compliant from the genuinely prepared.
1. Start by really understanding the new rulebook
The first discipline sounds obvious but is frequently ignored: know the rules in detail. Under the UAE framework, an invoice will no longer be a PDF attachment travelling quietly from seller to buyer. It will be a structured data packet, typically in XML, and in some cases JSON, that must be generated by the supplier’s systems, routed through an accredited service provider operating on the Peppol five-corner model, and delivered simultaneously to the buyer and to the FTA.
This architecture is deliberately more complex than the old email-and-attachment world. Each invoice must pass schema checks, integrity checks, and business-rule validations before it is accepted as a tax-compliant document. The FTA will then use the incoming data stream to pre-populate returns, reconcile declarations with actual invoice flows, and flag discrepancies almost in real time.
There is also a long tail of procedural obligations. Businesses must understand which transactions fall within scope in each phase, how credit notes and cancellations will be handled, how to deal with cross-border supplies, and which exemptions, if any, apply to their sector. Beneath all of this sits a familiar but often neglected requirement: record-keeping. UAE tax law already obliges businesses to retain accounting records, including tax invoices, for at least five years after the end of the relevant tax period, with longer periods for certain assets and real estate. E-invoicing will not replace this obligation; it will tighten it, because the Authority will have its own copy of every invoice.
Companies that only half-understand this rulebook will find themselves constantly reacting to surprises. The ones that invest early in a precise, shared understanding, across finance, tax, IT and operations, will be able to design systems and processes that meet the requirements without strangling the business.
2. Redesign the systems, not just patch them
The second discipline is technical, but it cannot be delegated entirely to IT. Large and mid-sized UAE businesses typically run a patchwork of ERPs, billing engines, and industry-specific platforms. Many were built for a world where an “invoice” was whatever the system could print. They were not designed to produce standardized, structured e-invoices or to connect to a Peppol-based network in which every document is validated by an external access point before it counts.
Trying to bolt e-invoicing on to this kind of landscape in the last quarter of 2026 would be professionally reckless. Boards must insist on a hard-headed mapping of how invoices are currently created, routed, approved, and stored.
The UAE framework gives firms some architectural freedom. They can consolidate invoice generation in a central “hub” that talks to multiple access points, or they can adopt a more decentralized model with business-unit-specific systems feeding into a common provider. But there are hard deadlines. Large taxpayers with annual revenues above AED 50 million must appoint an accredited service provider by 31 July 2026 and go live with e-invoicing by 1 January 2027; smaller taxpayers follow six months later, with their own appointment and go-live dates in 2027.
Accredited service providers themselves face strict requirements on uptime, performance, and information security. Many must demonstrate ISO/IEC 27001-level controls and keep pace with evolving FTA specifications. Choosing one in a hurry, without proper due diligence on their scalability and roadmap, will store up trouble. The more disciplined approach is to treat system redesign as a staged program: clean up master data, rationalize templates, decide which systems are sources of truth and which are consumers, and only then build or buy the integration layer that connects to the Peppol network.
3. Train the organization for real-time tax
The third discipline is organizational. E-invoicing looks, at first glance, like a back-office affair. In reality, it will touch sales, procurement, operations, customer service, and even treasury. Every group that raises, approves, disputes or chases an invoice will have to change behavior.
In markets that have already implemented similar regimes, many of the worst early-stage problems had little to do with software. They arose from people trying to work around the new rules. Sales teams promised bespoke formats or unusual discount structures that the system could not express in a valid e-invoice. Shared service centers reverted to spreadsheets when confronted with a new edge case. Managers asked IT to “override” rejections to recognize revenue faster, undermining both controls and audit trails.
The UAE will not be an exception. Training cannot be limited to a single webinar or a set of user manuals. Front-line staff need to understand what makes an invoice “real” in the new world, which fields are non-negotiable, and what to do when an invoice fails validation. Middle managers need to know how to interpret new exception reports and how to balance commercial pressures with compliance obligations. Senior leadership needs a clear view of key metrics such as rejection rates, average time from issue to acceptance, and the volume of manual interventions as leading indicators of whether the new regime is bedding in or beginning to buckle.
The most effective organizations are already running “shadow” or pilot cycles, issuing e-invoices alongside traditional ones and using the results to refine processes ahead of the legal deadlines. That kind of rehearsal requires coordination, and coordination requires visible sponsorship. When the CEO, CFO and CIO jointly own e-invoicing, it becomes a transformation initiative. When it is dumped quietly into the IT work queue, it becomes an expensive troubleshooting exercise.
4. Treat data, security, and retention as strategic infrastructure
The fourth discipline goes beyond the launch date. E-invoicing will generate one of the richest, most sensitive data streams in a business. Each invoice reveals who is paying whom, on what terms, for what goods or services, and under what tax treatment. In the UAE’s Peppol-based five-corner model, this data will flow more widely than before, passing through access points and central systems on its way to the FTA.
Regulators have attempted to pre-empt security concerns. Accredited providers must meet rigorous information-security standards, and the technical specifications call for encryption, digital signatures and auditable logs. But no external standard can compensate for weak internal governance. Boards must be asking very basic questions now: who can change tax codes or customer master data; how access rights are granted and revoked; what happens if an access point is compromised or goes offline; and how quickly the company can detect unusual patterns, such as repeated rejections for a particular counterparty.
Record-keeping deserves similar attention. Existing VAT rules already require businesses to retain tax records, including invoices, for at least five years after the end of the relevant tax period, with longer retention periods for some categories. E-invoicing will make it easier to store these records in a structured way, but it also raises the bar. If the Authority holds a copy of every invoice, gaps or inconsistencies in a company’s own archive will be harder to explain.
If managed well, this new data environment is an asset. Structured e-invoice data can give leadership teams a real-time view of receivables, payables, pricing, and discount patterns across business units and geographies.
From four steps to one mindset
The UAE’s e-invoicing mandate will not dominate headlines in the way that new trade agreements or record non-oil trade figures do. Yet, quietly, it will shape how companies in the country bill, collect, report and plan. It is tempting for boards to think of it as a discrete project with a defined end date. In reality, it marks a shift to a more transparent, data-intensive relationship between business and state, one that will continue to evolve as tax rules, digital infrastructure, and trade flows change.
The four disciplines outlined here, understanding the rulebook, redesigning systems, training the organization, and treating data and security as strategic infrastructure, are not an exhaustive checklist. They are, however, a good proxy for mindset. Companies that embrace them are likely to find that e-invoicing improves the quality of their numbers, the speed of their decisions and the robustness of their controls. Those that do not, may meet the letter of the law but miss the larger opportunity.
In a country positioning itself as a global hub for trade and AI-driven digital commerce, e-invoicing is part of the plumbing. As every good engineer knows, the quality of the plumbing determines how much pressure the system can take.
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