Financial
THE PATH TO BEING CASHLESS: MOBILE MONEY & DIGITAL PAYMENTS
The Q&A session provides a comprehensive exploration of the digital payment industry’s transformative role, from enhancing financial inclusion to addressing data privacy concerns and predicting future trends. Eric Karobia, CEO of Whizmo offers valuable insights into the driving forces propelling the shift towards digital payments, the challenges and opportunities that lie ahead, and the essential strastegies required to fully harness the potential of digital finance and inclusion.

How do you perceive the digital payment industry’s role in enhancing access to digital technologies and fostering increased consumer spending in this region?
By introducing innovative business models that prioritize transaction volume over the holding of funds, the industry fills critical market gaps and addresses longstanding pain points for consumers and businesses alike. Mobile money wallets and near real-time remittances stand at the forefront of this financial revolution. These platforms not only offer unmatched convenience and flexibility but also play a crucial role in promoting financial inclusion among the unbanked and underserved populations. The transition from cash to digital payment methods mitigates traditional friction points associated with cash transactions—such as the inconvenience of carrying cash, reliance on ATMs, and the hassle of securing exact change. Over half of the UAE’s consumers currently use digital wallets for their transactions. Furthermore, the ability to conduct transactions remotely has been a game-changer, particularly in facilitating payments during times when physical mobility is limited.
The UAE’s mobile wallet market, which was worth $3.6 billion in 2022, is projected to grow at a compound annual growth rate (CAGR) of 12.12% until 2028. In regions like Dubai, where innovation in fintech is rapidly advancing, digital payments have become instrumental in driving economic growth and enhancing consumer spending, proving that secure mobile payments and mobile wallets are more than just convenience—they’re catalysts for broader economic participation and growth.
What are the main reasons consumers are increasingly switching to digital payment methods like mobile money for their day-to-day transactions?
Several compelling drivers are fuelling the increasing rate at which consumers are adopting digital payment methods – specifically, mobile money: Accessibility is the most obvious factor because it significantly lowers the barriers to financial services adoption, especially for marginalized populations like the unbanked. An essential role for technology in modern technological systems is situating the client or customer at the core of all solutions. Therefore, more people than ever before have the ability to use cutting-edge financial services systems and platforms due to financial inclusion. In addition, the high internet penetration rate in the UAE that reaches 100% has also incentivized the popularity of e-wallets. More fundamentally, the speed and efficiency of mobile money payments and transactions on platforms are significantly faster than the pace at which operations can be completed on traditional financial networks. Hence, it provides access to funds for immediate use and easier bill and payment settlement for consumers. All of that supported with the excellent convenience of modern smartphones has created a storm making mobile money usage almost universal.
Where do you see the future of digital payments and mobile money heading in the next 5 to 10 years?
Looking ahead at the next 5 to 10 years, the trajectory of digital payments and mobile money is set to dramatically transform the way financial transactions are conducted, especially in the Middle East. With an increasing number of consumers and businesses adopting these platforms, mobile money is expected to increasingly dominate the payments landscape, reducing reliance on physical cash. This evolution will be driven by several key factors. The UAE’s mobile wallet market is projected to reach a value of $6.8 billion by 2029. This growth will be driven by increased smartphone penetration and consumer demand for convenient payment options.
The continued push towards financial inclusion will see mobile money solutions reaching deeper into rural and remote areas, where traditional banking services have limited reach. This expansion will not only democratize access to financial services for the unbanked and underserved populations but also integrate them into the formal economy, allowing for greater economic participation and stability. Additionally, advancements in technology will enhance e-wallet usability and security, making mobile payments even more appealing to a wider audience. Already, 96% of UAE SMEs believe accepting new forms of payments is fundamental to their growth. As these trends converge, we will witness an accelerated movement towards a cashless society, where digital payments in Dubai and mobile wallets in the Middle East redefine financial interactions, providing a foundation for a more inclusive, efficient, and secure financial ecosystem.
Are users apprehensive about the integration of AI into payment software due to concerns surrounding data privacy and related issues?
The apprehension among users regarding the integration of AI into payment software is primarily fuelled by concerns related to data privacy and the security of their personal information. Despite these concerns, it’s crucial to recognize the transformative potential that AI integration holds for the digital payments industry. Regulatory reforms, particularly those that have been implemented in the UAE, are instrumental in creating a favourable environment that encourages innovation in mobile money solutions. These reforms not only facilitate the entry of new players into the market but also ensure that the ecosystem evolves in a manner that is both secure and beneficial for the users. However, the key to gaining widespread customer trust in AI-powered payment systems lies in ensuring that the technology matures enough to enable the execution of AI models directly on the device. This approach significantly reduces latency and bolsters security measures, which are critical in alleviating user concerns. For AI integration to be embraced by customers within payment systems, it’s imperative that we prioritize the development of safe digital wallet apps with enhanced e-wallet usability. By executing AI models on-device, we can offer users a seamless and secure experience, thereby fostering trust in digital payments. This strategy is particularly important in regions like Dubai and the broader Middle East, where digital payments are on the rise.
What strategies are essential for educating consumers about the benefits and use of digital payments to encourage wider adoption?
To effectively educate consumers about the myriad benefits and uses of digital payments, thereby encouraging their broader acceptance and adoption, requires a comprehensive and nuanced approach. Its essential attribute is elemental communication that clearly and engagingly outlines the core supremacy of digital payments – primarily, their convenience and lack of such difficulties related to their application as theft or necessity of precise change. It should also be underlined that for the groups overwhelmingly represented by the unbanked and marginally served populations, digital payments might be portrayed as a pathway to financial inclusion. At the same time, such groups often do not have a bank account due to a variety of barriers. However, mobile wallets in the Middle East offer a practical solution by providing an accessible platform for managing finances, making payments, and receiving funds without the need for a bank account.
Highlighting case studies or success stories of individuals who have significantly benefited from the adoption of digital payments can serve as powerful testimonials, further encouraging wider acceptance among these demographics. Ultimately, enhancing e-wallet usability and ensuring that digital payment platforms are user[1]friendly and intuitive can play a significant role in driving adoption. Simplifying the user experience for conducting online transactions, alongside providing comprehensive customer support and educational resources, can demystify digital payments for the average consumer, making the transition from cash to digital more appealing.
Digital payments have the potential to enhance financial inclusion. What steps do you think need to be taken to realize this potential fully?
Realizing the full potential of digital payments in enhancing financial inclusion requires a multifaceted approach. Firstly, it is essential to identify and address the key reasons or hurdles that have contributed to the exclusion of certain segments of the population by traditional players. This involves understanding these barriers and devising flexible business models that can effectively serve the excluded populace. Additionally, regulatory frameworks need to adapt to the evolving landscape, imbuing flexibility to enable efficient and profitable servicing of underserved customers.
By addressing these challenges and fostering an environment conducive to inclusion, digital payments can play a transformative role in expanding financial access and empowering marginalized communities. The UAE has the highest financial inclusion rate in the Middle East at 46%, striving to improve that by the day. By addressing the specific needs and concerns of the unbanked and underserved populations, and offering secure, user-friendly digital payment options, we can drive wider adoption of these technologies. This approach will not only promote financial inclusion by providing access to essential banking services for all but also lay the foundation for a robust digital economy in regions like the Middle East, where the potential for growth in digital payments remains vast.
Financial
Connecting Industries and Trade: Malakut Business Forum 2026 Brings Together 750+ Delegates and 300+ Companies
The Malakut Business Forum 2026 is set to bring more than 750 delegates and over 300 companies together at Sky Bubble, Meydan Hotel, Dubai, on 25 November 2026, with C-suite executives and directors accounting for 60 per cent of attendees.
The one-day forum will convene senior leaders from banking, trade, insurance, logistics and industry across five streams: Finance, Risk, Artificial Intelligence, Logistics and Technology.
The 2026 edition builds on the success of the inaugural forum with even greater scale and a more focused agenda. Organisers are lining up more than 25 industry speakers and over 20 partners, with a projected digital reach of 200,000+ online users, providing even more opportunities for partners to connect, engage and be seen. The key topics to be explored during this edition include business resilience, geopolitical challenges, innovation and the future of global trade.
“Business leaders are making critical decisions under pressure, across borders and with less certainty than ever. The Malakut Business Forum was created to bring the right people into the same room, so decisions are better informed and conversations turn into real opportunities. Our 2026 edition is bigger, bolder and built for impact, and we are proud to host it in Dubai, a global crossroads of trade,” said Alex Dolgopolov, CEO of Malakut, the Founding Partner of Malakut Business Forum 2026
The programme is built around real cases and candid discussion. Finance sessions will examine how companies protect liquidity under pressure and turn high-risk projects into bankable ones. The Risk stream will address securing political violence and war risk cover during active conflict, and what businesses can do when the insurance market will not take the risk. Artificial Intelligence sessions will look at AI savings that reached the P&L, the move from copilots to agents and what leaders refuse to automate. Logistics will tackle rerouting during conflicts and the question of who pays for resilience, while Technology will cover scaling across fragmented markets and modernising core systems without disrupting daily operations.
Beyond the main stage, delegates can expect a networking reception, a partner showcase, a live podcast studio, VIP hospitality and an evening cocktail and dinner experience. Private Skyboxes overlooking the Meydan race track will offer partners an exclusive setting for high-value meetings with clients, prospects and partners.
Financial
Stablecoins Can Move Money Faster. Can They Make Cross-Border Payments More Reliable?
Imagine a business that pays an overseas supplier in stablecoins. The transfer is confirmed within minutes, but the supplier cannot access the funds in the currency needed to fulfil the order. A bank review holds up the conversion, the delivery date approaches, and neither party knows how long the delay will last.
The payment has worked as a blockchain transaction. As a business transaction, however, it has fallen short.

This distinction matters as stablecoins gain attention as a more efficient way to move money internationally. They offer genuine advantages, including faster settlement and the potential to reduce transfer costs. But businesses do not adopt payment methods simply because the technology works. They need to know that money will arrive when expected, that recipients can use it, and that problems can be resolved without leaving both parties in limbo.
For stablecoins to become a practical part of global commerce, the industry must address the parts of a payment journey that technology alone cannot fix.
The Real Cost Is More Than the Transfer Fee
Sending money across borders remains expensive, despite years of investment in digital payments. World Bank data puts the global average cost of remittances at approximately 6.36% per US$100, down from 8.89% in 2010. Progress has been uneven, with established corridors such as the UAE–India and US–Mexico benefiting from more developed financial networks, while some routes serving Africa, Latin America and Southeast Asia continue to face higher costs.
The UAE illustrates why this matters. With expatriates accounting for around 88% of its population, the country is a major centre for international remittances, particularly to South Asia. Improvements in payment infrastructure have implications not only for individuals sending money home but also for companies paying suppliers, contractors and employees abroad.
Stablecoins could help reduce some of the friction involved. Yet headline transaction volumes can obscure how much progress has actually been made in everyday payments. The $8.82 trillion in stablecoin transaction volume cited for the first half of 2026 includes activity that is not necessarily linked to purchasing goods, paying suppliers or settling commercial invoices. Estimates of real-world stablecoin payment activity, at approximately $390 billion, offer a different perspective on adoption.
The distinction is important. Moving a digital asset between wallets is not the same as completing a payment that meets a business’s commercial needs. The latter requires the entire process, from funding and settlement to conversion, reconciliation and confirmation, to work reliably.
Businesses Need Someone to Turn to When Payments Fail
Conventional payment systems have plenty of shortcomings, but businesses generally operate within established arrangements for investigating failed transfers, handling refunds and determining who is responsible for a loss. Stablecoin payments introduce a different set of participants and processes, and responsibility can become less clear when something goes wrong.
A cross-border transaction might involve a stablecoin issuer, a payment provider, an exchange and one or more banks. Each may have its own compliance obligations, operating procedures and timelines. A transaction can settle on-chain while remaining inaccessible to its intended recipient because a bank review, liquidity issue or other operational problem interrupts the next stage.
For a business, the consequences are tangible. A supplier may delay an order, a shipment may miss its window, or a contractual payment deadline may be breached. The savings achieved through faster settlement can quickly lose their value if the business cannot predict when the recipient will actually receive usable funds.
This is why dispute handling, refunds, transaction restrictions and clear escalation procedures need to be considered from the outset. A system designed for commercial use cannot rely on the assumption that every transaction will proceed as intended.
There is room for infrastructure that brings together blockchain-based payments and familiar financial risk controls. Such systems could help coordinate transaction monitoring, counterparty checks and the handling of disputed or interrupted payments.
The objective is not to recreate every layer of traditional banking, but to give businesses a clear process and an accountable party when a payment requires intervention.
International Payments Need International Coordination
The same issue arises at the regulatory level. A business making payments across several markets should not have to navigate a completely different set of operational expectations at every border.
Europe’s Markets in Crypto-Assets Regulation (MiCA), the US GENIUS Act, and frameworks developed by the UAE’s Virtual Assets Regulatory Authority (VARA) and Central Bank of the UAE (CBUAE) represent important efforts to establish rules for digital assets. However, they differ in their treatment of issuers, reserves, disclosures and permitted activities. Approval in one jurisdiction does not automatically establish acceptance in another.
Information-sharing requirements create another challenge. Where Travel Rule protocols are implemented differently, payment providers may struggle to exchange information about transaction participants consistently. This can introduce friction even when the underlying transfer is technically straightforward.
The answer is not necessarily a single global rulebook.
Countries have different legal systems and regulatory priorities. What the industry needs is greater compatibility between those systems: clearer expectations for cross-border transactions, more consistent information-sharing arrangements and practical ways for compliant providers to operate across jurisdictions.
For businesses, regulatory predictability is part of payment reliability. Companies need to understand the conditions under which funds can be transferred, held or released before committing to a payment method.
The Banking Relationship Still Matters
Stablecoins may change how value moves, but they do not eliminate the need to connect digital assets with conventional money. Businesses still need access to fiat currencies, dependable liquidity and banking services that support their operations.
That connection remains a weakness in parts of the market.
Liquidity can be spread across different issuers and blockchain networks, while some banks have chosen to reduce their exposure to digital asset companies rather than develop services for them.
The broader lesson is that blockchain infrastructure cannot operate in isolation. Its commercial usefulness depends partly on the strength of the institutions and services that connect it to the wider financial system.
Reliability Is What Will Make the Difference
None of this means that compliance controls should be weakened. Stablecoin issuers and payment providers must be able to respond to sanctions requirements, suspicious activity and other legitimate reasons to restrict transactions. But businesses also need transparency about why a payment has been held, what steps are required to resolve the issue and who is responsible for communicating the outcome.
Smart contracts can automate agreed payment conditions, but they cannot independently settle every legal dispute or reconcile conflicting requirements across jurisdictions. Those responsibilities must be addressed through contracts, institutions and operating procedures designed around the realities of cross-border commerce.
The next stage of stablecoin adoption will depend on how well the industry deals with these less visible parts of the payment experience. Better settlement technology is valuable, but it must be matched by dependable banking access, compatible regulatory arrangements and clear responsibility when transactions do not go to plan.
For businesses, the question is not simply whether stablecoins can move money faster. It is whether they can make international payments more predictable, easier to manage and less costly in practice.
That is the standard the industry must meet if stablecoins are to become more than an alternative way to transfer digital value.
(Author Info: Jack Tang is an accomplished fintech entrepreneur, at the intersection of payments infrastructure and digital assets. As Co-founder & CEO of London-based BoomFi, Jack leads the platform’s work in crypto payment infrastructure. He has over ten years of experience in entrepreneurship, building and scaling businesses across consumer and enterprise markets.)
Financial
Pay10 Announces Strategic Partnerships at Dubai FinTech Summit 2026, Advancing the UAE’s Digital Payments Ecosystem
Pay10, a UAE-regulated financial technology company, today announced a series of strategic partnerships, commercial agreements and Memoranda of Understanding (MoUs) at Dubai FinTech Summit 2026. The announcements mark a step towards expanding digital payment choices and supporting the UAE’s transition towards real-time, interoperable and account-based payments, in alignment with the Central Bank of the UAE’s Financial Infrastructure Transformation (FIT) Programme.
Pay10’s partnerships with leading brands, including GEMS, Jumbo Electronics, Bikanervala, Allday, Just Gold and Save In Gold, span education, retail, food and beverage and specialised commerce. With live deployments already in place at GEMS, Bikanervala, Allday and Just Gold, Pay10 is extending its payment ecosystem across everyday consumer and business transactions.
Building a Connected Payments Ecosystem
Pay10 brings together instant payments, Open Finance, digital accounts, domestic card infrastructure and merchant payment acceptance through an integrated platform.
Directly integrated with Aani, Pay10 enables instant payments and supports account-based payment experiences. Its Open Finance capabilities allow consumers to securely connect supported bank accounts, access consolidated financial information and monitor spending through one application. Its Jaywan issuance capabilities also enable eligible wallet customers to access domestic card payments across POS terminals, ATMs and e-commerce channels.
For merchants, the platform offers multiple payment acceptance options, including Pay by Pay10, Pay by Bank, card acceptance, interoperable QR payments, payment links and digital payouts. Its proprietary POS application, QR and soundbox solutions are supported by an in-house Terminal Management System.
Through supported account-based payment methods, merchants can access funds in real time, helping improve cash flow and reduce payment acceptance costs, with potential savings of up to 70% in applicable use cases. Pay10 also reports transaction success rates of over 90% across its integrated technology infrastructure.
Strategic Partnerships and Collaborations
The partnerships with GEMS and Jumbo Electronics aim to expand digital payment choices and improve collection efficiency across education and consumer retail. Existing deployments with GEMS, Bikanervala, Allday and Just Gold demonstrate the application of Pay10’s payment solutions across different commercial environments.
Allday, a leading convenience chain in the region, presents an opportunity to explore the impact of digital payment solutions across high-frequency, small-value transactions.
Pay10 also announced several MoUs to explore emerging financial use cases. Its partnership with Yalla Financial Solutions, part of Fintra Holding, will explore bank-account-based wallet funding through Open Finance.
Additionally, our collaboration with TotalPay will enable TotalPay to access Pay10’s merchant payment acceptance capabilities through its technology platform and integrations. The partnership aims to expand merchant payment choices and simplify the adoption of emerging payment solutions.
Dr. Waleed Sadek, Founder & CEO of Yalla Financial Solutions, said: “We are pleased to explore this strategic collaboration with Pay10, reflecting our shared vision of building a more connected and accessible financial ecosystem. Through Open Finance and account-based wallet funding, we aim to unlock new opportunities for seamless digital payments and enhance the financial experience for businesses and consumers across the region.”
Supporting the UAE’s Financial Infrastructure
Pay10’s strategy aligns with the Central Bank of the UAE’s FIT Programme through the adoption of domestic payment infrastructure, including Aani, Jaywan and Open Finance. By investing in direct infrastructure connectivity and proprietary technology, the company aims to support greater interoperability, financial inclusion and more efficient payment experiences.
Harry Gill, Founder & Chairman, Pay10, said: “The UAE has laid the foundations for the future of finance, and our goal is to make it accessible to everyone. Pay10 is building a UAE-based alternative payment ecosystem that brings together domestic payment infrastructure, Open Finance, accounts, cards and merchant solutions. Our partnerships with GEMS, Jumbo Electronics, Bikanervala, Allday and Just Gold reflect growing confidence in this vision. We remain committed to advancing the UAE’s financial ambitions through a connected, interoperable ecosystem built to scale globally.”
Our collaboration with TotalPay will enable it to access Pay10’s payment acceptance capabilities for merchants through TotalPay’s technology platform and integrations. The partnership aims to expand merchant payment choices and simplify the adoption of emerging payment solutions.
With further agreements, product launches and integrations in development, Pay10 aims to expand its consumer and merchant capabilities across the UAE and international markets.
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