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Impact and Misconceptions of AI in Hospitality

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AI in Hospitality Hudini

By Prince Thampi, Founder and CEO of Hudini

AI in hospitality is here to stay, but which technologies will immediately impact the industry, and how do we overcome adoption hurdles?

Let’s be clear. Artificial intelligence in the hospitality industry is here to stay. All over the world AI-powered technology is being implemented in hotels in some form or other, and over the next decade AI will evolve to become even more sophisticated, driving a record transformation of the industry.

AI in hospitality globally was valued at USD 90 million in 2022 and is estimated to reach USD 8,120 million by 2033, with a compounded annual growth rate (CAGR) of 60%, according to research by WeMarket. Further to this, research by Colliers International estimates 73% of manual activities in the hospitality industry have the technical potential for automation.  

THE IMMEDIATE IMPACT OF AI

Today, AI fuels hotel technology across a spectrum of features and services already. Here, I’d like to spotlight three areas where I believe AI is poised for significant growth and impact in the industry.

  1. Revenue and cost

The strength of AI-driven analytics is the ability to analyse huge amounts of data with a speed and accuracy beyond human capabilities. This is valuable in many aspects of hotel operations, but especially critical in roster optimisation and dynamic pricing strategies. Previously, these used to rely on manual predictions based on historical trends. With data-driven analytics and algorithms, a multitude of variables such as past booking patterns, room occupancy rates, seasonal trends, competitor rates, and even local events can be computed in real-time, allowing hoteliers to make informed pricing and staffing decisions.

  • Conversational experiences

Hotels need to be accessible on the same channels as their guests. Chat-based conversations are expected by today’s travellers, and, quite frankly, this is an easy win for hoteliers. Automated and assisted conversations – including WhatsApp, WeChat, Siri, Alexa and Messenger – are the new norm within customer service. What’s more, multilingual AI assistants can bridge language gaps effortlessly by communicating with guests in their preferred language. In the future, we will see more advanced options, such as sentiment detection, emotive conversations, and human-bot cooperations be deployed in customer service. 

  • Assistive technology for staff

A digital assistant for hotel staff can help manage daily operations while, at the same time, increase efficiency and alleviate staff burnout. Automated tasks include data entry, digital communication across the property, unified guest communication across multiple channels, guest check-in, and ID registration. Furthermore, assistive tech can automate the verification of guest meal/entitlement plans in outlets, integrate the verification with point-of-sale systems, and present dashboards with a bird’s-eye view of operations and analytics to support decision making.

DEBUNKING MISCONCEPTIONS

Tech adoption accelerated during the global pandemic with the immediate need for contactless solutions. However, looking at other sectors such as retail, banking and e-commerce, it seems hospitality as an industry still lags when it comes to digital transformation. Some hoteliers may not fully understand how AI technology works or how it can benefit their business. This lack of understanding can lead to skepticism and hesitancy about investing in AI solutions. So, let’s look at some of those misconceptions.

AI is expensive
It is a common misconception among hoteliers that a huge investment is required to deliver results. The truth is that there are many cost-effective AI applications that start giving a return on investment within the first year. For example, at Hudini we have seen customers using chatbots in customer service operations save 15-30% man-hours per year, and savings of 60-70% man-hours per year with AI powered check in solutions.

AI is only for large hotel chains
No, size doesn’t matter. Independent and small hotels can also leverage the benefits of AI depending on how it is deployed. Face recognition, for example, can be implemented for compliance purposes and guest convenience regardless of the size of the hotel, and a digital concierge can upsell in any type of hotel based on existing guest data.

AI is impersonal
58% of guests feel that AI improves their hotel booking and stay experiences, according to Hotel Tech Report. Personalisation, made possible by AI-powered data handling, is key here. Also, future generations of guests, such as Millennials and Gen Z, prefer contactless self-service available round the clock. AI in customer service, such as chatbots, automated social media messaging, and push notifications can reply instantly to inquiries 24/7.

AI will replace the hotel staff
No, AI will never replace all the staff human staff and the work they do. In fact, one hotel in Japan tried operating with 100% robot staff, and it failed. Instead, AI increases staff productivity by handling manual and repetitive work, for example check-ins, standard guest queries, and wake-up calls. 70% of guests find chatbots helpful for simple inquiries but prefer human interaction for more complex requests, according to Hotel Tech Report.

AI cannot be integrated into the existing software
Yes and no. AI might not integrate into the existing software unless vendors upgrade their products, but it can definitely run alongside. A good middleware solution can feed data from these systems as well as data captured from user experiences into clean data sets. AI models can leverage this data to create personalised experiences for guests and automation for staff – without having to upgrade or replace the existing systems in a hotel’s tech stack. Even though a hotel may have a multi-vendor landscape of 10-30 different systems, it is still possible for middleware technology to connect with these systems, to create a common façade, reducing the complexity to a handful of business services, scalable and secure.

In conclusion, the benefits of integrating artificial intelligence in hotel management and operations far outweigh the hesitations. The technology is here to stay. My advice to hoteliers and owners: you’d better get onboard.

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Hospitality

The Many Moods of the Maldivian Escape

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By Twinkle Aswani

The Maldives can take on very different personlities depending on where the journey leads. Iru Fushi and Sun Siyam World offer two distinct interpretations of island living, one shaped by slower beach days, dining and wellness, and the other by discovery, activity and an almost endless choice of experiences. Together, the two properties create a combination that demonstrates how differently luxury, relaxation and adventure can exist within the same destination.

At Iru Fushi, the experience begins with the setting itself. The water villas offer an incredibly scenic perspective of the island, with private infinity pools seemingly flowing directly into the ocean. It is the kind of setting that makes the familiar picture of the Maldives feel remarkably real — stepping outside in the morning to an uninterrupted view of the water.

The property’s dining experiences add another dimension. An extensive breakfast spread and a wide variety of dinner options provide plenty of choice, while the Maldivian chicken curry deserves particular mention. It is the kind of local dish that can easily become one of the most memorable parts of a stay.

Wellness brings a slower rhythm to the experience. The traditional Maldivian Bondithaan Kurun massage offers a restorative pause after a day of exploring, while Flavours creates one of those distinctive Maldives dining moments, with reef sharks swimming below as guests enjoy their meal. There is something particularly memorable about watching marine life move through the waters below while dining above it. Reflection Pool Bar adds another visual dimension, with a setting and atmosphere that feel particularly suited to the island surroundings.

Hospitality remains central to the experience. At Iru Fushi, ambassador Jinaan brings an attentive and genuinely welcoming presence, with the kind of care that makes guests feel looked after rather than simply accommodated.

If Iru Fushi embraces a more relaxed interpretation of island life, Siyam World introduces an entirely different rhythm. There is a sense of movement and discovery across the resort, where another beach, activity, restaurant, pool or quiet corner can become the next part of the day.

For visitors with a list of experiences they have always wanted to try, the resort offers plenty of opportunity to work through it. Horse riding along the beach, go-karting, time spent between pools and beaches, exploring different restaurants or simply finding a quiet spot to do absolutely nothing all become part of the experience. It is a combination that can create a different kind of attachment to the island — the sort that can make saying goodbye feel slightly premature.

The dining and social spaces continue that sense of variety. Mint Beach Bar combines atmosphere with a beautiful setting, while Jungali Pool brings a lush, vibrant energy. Together Beach Bar offers a more relaxed place to enjoy a drink and the island atmosphere, while Wahoo Grill, Andalucia and Arigato each provide a distinctly different dining experience.

Among the experiences, Cinema by Moonlight stands out as one of the resort’s most memorable concepts. Watching a film beside the ocean with mulled wine, surrounded by the shores and night sky, turns a familiar activity into something considerably more memorable. It is the kind of detail that makes an experience feel carefully considered rather than simply added to an itinerary.

Yet beyond the activities and amenities, it is the people and culture that add another layer to Siyam World. The Maldivian welcome is reflected in the warmth of the team, with Ausy, Sara, Affan, Sony and others creating an atmosphere where guests can feel less like visitors and more like they have arrived somewhere familiar — almost like being welcomed home by friends.

Ausy, in particular, goes beyond simply arranging an itinerary. His attention to detail allows guests to experience different sides of the resort, from activities and dining to a spa session, with every part of the itinerary thoughtfully balanced to make room for both discovery and relaxation. Benish, the resort ambassador, similarly plays an important role in helping guests make the most of their time, planning the itinerary and ensuring they are looked after throughout the stay.

A behind-the-scenes tour with Ausy reveals yet another side of Sun Siyam World — one that exists beyond the guest experience. Seeing these elements up close offers a different perspective on what goes into creating the resort experience, from its care for staff to its sustainability initiatives.

The Herbitory is particularly revealing. Under the guidance of Dr. Dee Dee, the resort organically grows herbs and fruits including lemongrass, watermelon, different varieties of mustard seeds, chilli, aloe vera, basil and dragon fruit. A closer look at the Herbitory reveals just how much exists beyond the visible resort experience, with working projects and systems that quietly contribute to what guests eventually experience on the surface. Even the local scroopan fruit ice cream offers a small taste of the island’s produce and the property’s connection to its surroundings.

The experience extends into Maldivian culture through food as well. The Maldivian cooking class is more than a lesson in preparing dishes; it offers a window into local food, traditions and culture. Chef Prashanth and his team, Hammal and Rajesh, bring warmth, passion and patience to the experience, turning the class into something that feels as much about connection as it is about cooking.

After days filled with activities and exploration, Thalgo Spa provides another form of balance. Its massage and hydrotherapy offer a restorative pause, the kind of reset that feels particularly welcome after a day spent discovering the island.

At the heart of both properties is a different understanding of what a Maldivian escape can be. Iru Fushi offers the slower rhythm of beach life, dining and wellness, while Siyam World brings together activity, discovery, culture and an expansive variety of experiences.

The two properties are distinctly different in their vibe, sense of luxury and overall concept, and that difference is precisely what makes them work so well together. Rather than offering the same interpretation of the Maldives, Iru Fushi and Siyam World allow guests to experience two sides of the destination, from the quiet beauty of an island escape to the feeling that there is always something more to discover, and perhaps a little more time worth staying for.

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Hospitality

The Sweetest Way to End the Summer Holidays

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Taking place on 23 August and 30 August from 2:00 PM to 4:00 PM, Splendour Fields and Crave Bakehouse are bringing two hands-on baking workshops to JLT for children aged 4-12. The first session will be dedicated to cookie baking, followed by a cake decorating class on 30 August. Children will get to mix, bake, decorate, and take their creations home at the end of the afternoon.

Priced at AED 200 per child, tickets can be purchased online [HERE]. The two-hour workshop includes all ingredients, equipment, and guidance throughout the session. Each child will also receive a complimentary kids’ meal and drink, while one accompanying parent will receive a complimentary coffee. With only 10 children per session, the workshops offer a small and interactive setting where every little baker can get involved from start to finish.

As the holidays come to an end, the workshops offer one more chance for kids to have fun, get creative, and make the most of their final days before school starts again. Whether they’re making their first batch of cookies or decorating their very own cake, children will have the freedom to get creative and make something they can proudly take home. It’s hands-on, a little messy, and designed to let kids have fun while learning something new.

Located in JLT, Splendour Fields is a neighbourhood café and deli where families can come together over good food and coffee. The workshops bring that same spirit into the kitchen, giving parents and children a reason to spend an afternoon together while escaping the summer heat.

With limited spaces available, parents can book their little bakers in for one session, or join both for two sweet afternoons of baking, creating, and getting a little messy.

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Hospitality

Kids Play, Parents Stay: Sundays at The Guild Just Got Better

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Introducing Only on Sundaes, a new family experience in DIFC that’s every parent’s dream

Launching on 23 August, The Guild introduces Only on Sundaes, a new family experience designed to give parents something they rarely get: a chance to enjoy a proper meal while the kids are happily entertained. Transforming The Aviary into a Nitro Sundae Bar and dedicated space for play, creativity, and discovery, the experience runs every Sunday from 9:00 AM to 7:00 PM, with free entry for children booked either for breakfast or Sunday roast. Guests only pay for any additional food and beverage consumed during their visit.

For parents, it is about having a little more time to themselves. Sit down for breakfast, enjoy a coffee, catch up with friends, or take your time over the Sunday Roast while the kids explore, play, and make new friends nearby. For children, it is a full Sunday of things to discover, with dedicated spaces designed around different ages and interests. It is an easy way to make the most of the final weeks of the school holidays before the routine starts again.

For younger children aged 1–5, the Little Explorers area offers a safe and supervised space filled with soft play equipment, building blocks, face painting, a ball pool, a play kitchen, and sensory activities. Older children and teens have their own dedicated zone, The Arcade Club, with arcade games, air hockey, PlayStation stations and board games. There is plenty to keep them busy, whether they want to play, get creative, or simply hang out.

From 12pm onwards, children can also enjoy an interactive nitrogen ice cream activation, adding a playful twist to a classic favourite. It is one more reason for kids to look forward to Sundays, while parents can enjoy a little extra time to relax.

With the new school year just around the corner, Only on Sundaes is made for that last stretch of summer. At The Guild, Sundays are becoming a time for everyone to enjoy, just in very different ways.

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