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Simplifying Site Management Through Data

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2 years ago

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Okada Manila

Located in the Philippines, Okada Manila is one of the world’s largest and fastest-growing markets for gaming, hospitality, and entertainment. This magnificent integrated resort is a bustling city unto itself, boasting 993 accommodations, extensive shopping on its Retail Boulevard, a premier spa, an array of dining choices, and a variety of entertainment options including a casino, nightclub, and indoor beach club. Okada Manila has been accorded a Forbes 5-star rating for four consecutive years to date. To keep the resort abuzz, Okada Manila’s thousands of staff spread out across this expansive and scenic oceanfront property.

“From a physical control standpoint, it can be incredibly challenging to secure a property as diverse as ours,” says Kelly Billups, Executive Director of Security Technology Services for Okada Manila. “From a security systems perspective, we expect a very high level of capability to provide a strong layer of technical administration and proactiveness in regard to the overall security effectiveness for the property.”

To achieve that high level of supervision and monitoring, Okada Manila requires a security partner capable of simplifying the site’s complex management while offering controls capable of matching the resort’s elite standards.

But Kelly takes it all in stride: “It’s a huge operation, but the big benefit we have is that we’ve got Gallagher.”

Managing a site through centralized data

The scale of Okada Manila’s operation means managing their site’s security has the potential to become unwieldy rather quickly. Even simply controlling staff entry can become a monumental task with a requirement that all employees and third parties use one dedicated entrance and exit to a very sizeable back of the house area that extends nearly the entirety of the property.

To ensure such compliances are met across the site, Okada Manila relies on data reporting from multiple technologies to provide a bird’s eye view of the resort. Gallagher’s Command Centre integration capabilities make it possible.

From one centralized platform, Okada Manila can generate singular, chronological reports populated from multiple systems, enabling their security division to combine data from their back of the house applications, guest lodging, electronic key management system, lifts on the property, and custom HR interface to produce a holistic account of activities within the resort.

“We rely on Command Centre for that technical administration and to generate high-level reports,” says Kelly, “and those information sets are one of the key benefits of our Gallagher system.”

Data reporting also enables Okada Manila to optimize site management.

“Beyond the expected service of access control, we’re looking for behavioral patterns in our reflective data and reports,” explains Kelly. “We maintain a combined proactive approach utilizing live data with other systems, as well as conduct random audits every month to get a sense of how individual parts of our resort are operating. That information can tell us the usual amount of time or frequency members of our team utilize a space, perform an action, or generally move about the property, which in turn helps us identify where additional staffing or resources are needed, or if any unusual activity is happening.”

A one card solution with dramatic results

But to achieve this level of oversight across their site, Okada Manila needs a single input tool for tracking those behaviors. To simplify the process and ensure compliance, Kelly introduced a one card solution.

Using a single card, employees can:

  • Enter the property
  • Operate lifts
  • Access restricted areas, guest rooms, and amenities
  • Interface with payroll time clocks, electronic key management, parking boom gates, and wardrobe services

Not only does this make it easy to collect data from multiple technologies, but this one card solution also removes the burden of managing several codes, key fobs, and cards for staff.

But of all of these access card benefits, one in particular stands out.

“If I were to lay claim to any one major win we’ve accomplished with Gallagher at Okada Manila, it’s what we did with staff lockers,” Kelly says. “We have around 6,000 lockers for staff and third parties on our property, and previously, as experienced in other integrated resorts, we were only able to secure and manage lockers with mechanical locking solutions. This meant investigating any events involving staff lockers was significantly challenging and not always successful. But once we applied Command Centre’s Locker Management Solution, we reduced undesirable events to nearly zero, and at the same time increased the efficiency of staff services.”

Using their one access card, Okada Manila’s staff secure their individual lockers, ensure they’re closed properly, and prevent unauthorized access. “Such a dramatic reduction in adverse events has been an incredible benefit to the business and our employees, who don’t have to worry about the safekeeping of their belongings anymore” explains Kelly. “And of course, it frees up security resources to focus on other things.”

Partnerships beyond security

With all the complexity surrounding Okada Manila’s operations, Kelly emphasizes that a supportive partnership is a key proponent among the resort’s top security needs.

“Partnership is everything,” says Kelly. “I know a lot of customers use less than 10% of the features when they deploy an access control system, but we always want more out of our system, so it’s important that we work with a vendor who we know is going to listen to our ideas.”

And Okada Manila believes they’ve found that kind of lasting partnership in Gallagher.

“People ask me all the time, ‘Why the preference for Gallagher?’; I say it’s the ease of use, and most importantly, because they listen and cater to individual customer needs,” Kelly reflects. “It’s that ease of interface to a multitude of control and business systems, and you only get those results by really, truly listening and addressing your customer’s needs. Trusting in that partnership and being able to combine all the technologies I need into one platform is critical to our success with security technologies.”

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Hospitality

A REIMAGINED PRIME68 RETURNS TO JW MARRIOTT MARQUIS DUBAI ALONGSIDE ION, A NEW “NEIGHBOURHOOD IN THE SKY”

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4 hours ago

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October 22, 2026

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As JW Marriott Marquis Hotel Dubai continues its property-wide enhancement, this December will see the return of Prime68 alongside the arrival of ION, marking a major moment in the hotel’s dining transformation. Prime68 has long been regarded as one of Dubai’s best steakhouses, and following a complete renovation, the destination returns fully reimagined with a fresh new look. ION, a brand-new day-to-night sky lounge, has taken over the 71st and 72nd floors of the iconic hotel, marking one of the most significant additions yet to its dining line-up.

Prime68 returns as a contemporary benchmark steakhouse high above the city, defined by serious cuts, serious views and a renewed sense of occasion. Building on its strong market equity and iconic skyline setting, the reimagined venue pairs premium cuts, live-fire cooking and a considered wine programme with renovated interiors inspired by “The Art of Silver,” a design narrative rooted in craft, precision and understated elegance. 

New additions include an enhanced arrival experience with an atmospheric bar, private dining rooms, a chef’s table and a wine display, with every detail carefully reconsidered to bring greater theatre, warmth and refinement to the Prime68 experience. The result is a destination that feels both familiar and newly elevated, shaped by materiality, acoustics, simplicity and the premium dining rituals that have long made classic steakhouses enduringly relevant.

ION introduces a new day-to-night sky lounge high above the city, set across the 71st and 72nd floors, where Dubai’s skyline becomes the starting point for a more layered social experience. Designed as “a neighbourhood in the sky,” ION brings together panoramic views, music-led energy, crafted drinks and sharing plates in a setting that evolves as the hours unfold. By day, it offers a refined place to pause above the city; as golden hour arrives, the atmosphere warms into a more social rhythm; and by night, the space becomes a cinematic lounge shaped by sound, light and connection. 

Prime68 and ION form part of JW Marriott Marquis Hotel Dubai’s wider property enhancement, bringing two distinct new experiences to the city and signalling an exciting new era for the iconic hotel. 

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Hospitality

Radisson Blu Hotel Dubai Deira Creek Invites Guests to Celebrate Diwali with Family, Flavour and Festive Stays

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6 hours ago

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October 22, 2026

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As families come together to celebrate the Festival of Light, Radisson Blu Hotel Dubai Deira Creek will welcome Diwali with an afternoon shaped around the traditions, flavours and shared moments that make the occasion so special. Taking place on Saturday, 7 November from 1 p.m. to 4 p.m., the hotel’s Greenhouse Social Brunch will bring together food, music, art and family entertainment in a colourful celebration inspired by Diwali.

An Afternoon of Diwali Flavours and Family Traditions

Designed as an occasion for families and friends to gather around the table, the brunch will feature an abundant buffet of vegetarian and non-vegetarian dishes, offering something for every generation. The experience will be priced at AED 199 for the soft package, AED 345 with house beverages and AED 99 for children, with an early-bird rate of AED 119 for those planning ahead.

The afternoon will extend beyond the dining table, inviting guests to experience Diwali through music, creativity and play. At the Baithak area, guests can settle in with a cup of chai while Indian folk music provides a relaxed soundtrack to the afternoon. Families can also join in Antakshari, bringing generations together through one of India’s much-loved musical games.

For younger guests and those young at heart, a series of hands-on workshops will capture the creative spirit of the festival. Diya painting, rangoli making and henna will give families the opportunity to create, learn and celebrate together, while a Diwali Market will add to the festive atmosphere with a showcase of local craftsmanship.

At its heart, the celebration reflects the warmth of Diwali, a festival traditionally associated with light, new beginnings and the joy of gathering with loved ones. Rather than simply marking the occasion with a meal, the Greenhouse Social Brunch will create a setting where families can slow down, share stories, discover traditions and make new memories together.

Stay, Celebrate and Make Memories

The Diwali celebration will form part of the hotel’s wider seasonal programme, with a collection of accommodation offers inviting guests to make the most of the festive period. The Festival of Lights Diwali Room Offer, designed with Indian travellers and families in mind, will be available for stays from 1 to 15 November 2026, followed by the UAE National Day Room Offer, welcoming UAE residents and GCC travellers from 16 November to 2 December 2026.

The season will continue into December with a Festive Season Room Offer, combining accommodation with selected Christmas and/or New Year’s Eve gala dining experiences. All three offers are available at a starting rate of AED 400.

With its blend of Indian flavours, cultural traditions and family-focused experiences, Radisson Blu Hotel Dubai Deira Creek’s Diwali celebration will offer a warm setting in which to celebrate the Festival of Colours, bringing people and families together over good food, creativity, music and the simple pleasure of spending time with those who matter most.

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Air India and Standard Chartered partner to launch travel and wealth proposition for Global Indians

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7 hours ago

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October 22, 2026

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Air India and Standard Chartered (the “Bank”) today announced a first-of-its-kind partnership that combines Standard Chartered’s international banking and cross-border wealth capabilities with Air India’s premium Maharaja Club loyalty programme. The proposition, available in the coming weeks, is set to deliver travel privileges and access that meet the cross-border lifestyle and wealth needs of Global Indians.

Unlocking travel privileges with Maharaja Club

Standard Chartered will offer Air India’s Maharaja Club Gold or Silver status to eligible Affluent Global Indian clients in Singapore and the UAE. Air India Maharaja Club status offers exclusive travel benefits, including extra baggage allowance, priority check-in and boarding, airport lounge access, upgrade vouchers, and bonus Maharaja Points, with benefits varying incrementally from Silver to Gold tiers.

In particular, Maharaja Club Gold members also enjoy the benefits on eligible Air India journeys, as well as Star Alliance Gold status, which provides access to over 1,000 airport lounges worldwide, priority airport services, and extra baggage benefits, and instant recognition around the world across 25 other Star Alliance member airlines in addition to Air India.

Managing cross-border financial needs

Air India customers who meet Standard Chartered’s eligibility criteria can access the Bank’s international banking and wealth management capabilities through its wealth centres in Singapore and the UAE. Customers would benefit from dedicated relationship management support, market outlook insights from the Bank’s Chief Investment Office, invitations to exclusive thought leadership events, and tailored wealth solutions designed to support their cross-border financial needs.

Rajesh Kannan, Head, Wealth and Retail Banking, UAE & Jersey, and Head, Global Indian Clients, Standard Chartered, said: “This partnership brings together two trusted heritage brands to create a distinctive proposition for Global Indians, whose lives, business and ambitions increasingly span borders. By combining Air India’s expanding global footprint with Standard Chartered’s international network and wealth capabilities, we are delivering exclusive multi-market travel benefits to our affluent clients while supporting their broader global lifestyle, business and wealth management needs.”

Nipun Aggarwal, Chief Commercial Officer, Air India, said: “As Air India continues its transformation into a world-class global airline, we are focused on deepening our engagement with the global Indian community. This partnership with Standard Chartered enables us to expand Maharaja Club across key international markets, offering customers immediate access to premium status, enhanced travel benefits and global recognition. Combined with Standard Chartered’s cross-border banking and wealth management expertise, the proposition supports the increasingly international lifestyles of our customers while strengthening their connection with Air India.”

With a simplified structure, a host of customer-friendly features, renamed tiers, and an updated identity, Maharaja Club has added millions of new members since the programme was redesigned in 2024. Maharaja Club members are now able to earn and redeem Maharaja Points on flights operated by Air India and Air India Express to and from 104 destinations across North America, Europe (including the UK), Australia, Middle East, Africa, Southeast Asia, South Asia, in addition 25 other Star Alliance member airlines. Maharaja Club’s partnerships with over 100 other brands across categories, including hospitality, retail, lifestyle and financial services, also enables members to earn Maharaja Points across a broad range of travel and everyday spends.

Benefits on eligible Air India journeys include complimentary seat selection, applicable fee waivers, additional baggage allowance, lounge access, priority airport services, upgrade vouchers and bonus Maharaja Points, subject to subject to the programme’s terms and conditions.

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