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Hospitality
Simplifying Site Management Through Data
Located in the Philippines, Okada Manila is one of the world’s largest and fastest-growing markets for gaming, hospitality, and entertainment. This magnificent integrated resort is a bustling city unto itself, boasting 993 accommodations, extensive shopping on its Retail Boulevard, a premier spa, an array of dining choices, and a variety of entertainment options including a casino, nightclub, and indoor beach club. Okada Manila has been accorded a Forbes 5-star rating for four consecutive years to date. To keep the resort abuzz, Okada Manila’s thousands of staff spread out across this expansive and scenic oceanfront property.
“From a physical control standpoint, it can be incredibly challenging to secure a property as diverse as ours,” says Kelly Billups, Executive Director of Security Technology Services for Okada Manila. “From a security systems perspective, we expect a very high level of capability to provide a strong layer of technical administration and proactiveness in regard to the overall security effectiveness for the property.”
To achieve that high level of supervision and monitoring, Okada Manila requires a security partner capable of simplifying the site’s complex management while offering controls capable of matching the resort’s elite standards.
But Kelly takes it all in stride: “It’s a huge operation, but the big benefit we have is that we’ve got Gallagher.”
Managing a site through centralized data
The scale of Okada Manila’s operation means managing their site’s security has the potential to become unwieldy rather quickly. Even simply controlling staff entry can become a monumental task with a requirement that all employees and third parties use one dedicated entrance and exit to a very sizeable back of the house area that extends nearly the entirety of the property.
To ensure such compliances are met across the site, Okada Manila relies on data reporting from multiple technologies to provide a bird’s eye view of the resort. Gallagher’s Command Centre integration capabilities make it possible.
From one centralized platform, Okada Manila can generate singular, chronological reports populated from multiple systems, enabling their security division to combine data from their back of the house applications, guest lodging, electronic key management system, lifts on the property, and custom HR interface to produce a holistic account of activities within the resort.
“We rely on Command Centre for that technical administration and to generate high-level reports,” says Kelly, “and those information sets are one of the key benefits of our Gallagher system.”
Data reporting also enables Okada Manila to optimize site management.
“Beyond the expected service of access control, we’re looking for behavioral patterns in our reflective data and reports,” explains Kelly. “We maintain a combined proactive approach utilizing live data with other systems, as well as conduct random audits every month to get a sense of how individual parts of our resort are operating. That information can tell us the usual amount of time or frequency members of our team utilize a space, perform an action, or generally move about the property, which in turn helps us identify where additional staffing or resources are needed, or if any unusual activity is happening.”
A one card solution with dramatic results
But to achieve this level of oversight across their site, Okada Manila needs a single input tool for tracking those behaviors. To simplify the process and ensure compliance, Kelly introduced a one card solution.
Using a single card, employees can:
- Enter the property
- Operate lifts
- Access restricted areas, guest rooms, and amenities
- Interface with payroll time clocks, electronic key management, parking boom gates, and wardrobe services
Not only does this make it easy to collect data from multiple technologies, but this one card solution also removes the burden of managing several codes, key fobs, and cards for staff.
But of all of these access card benefits, one in particular stands out.
“If I were to lay claim to any one major win we’ve accomplished with Gallagher at Okada Manila, it’s what we did with staff lockers,” Kelly says. “We have around 6,000 lockers for staff and third parties on our property, and previously, as experienced in other integrated resorts, we were only able to secure and manage lockers with mechanical locking solutions. This meant investigating any events involving staff lockers was significantly challenging and not always successful. But once we applied Command Centre’s Locker Management Solution, we reduced undesirable events to nearly zero, and at the same time increased the efficiency of staff services.”
Using their one access card, Okada Manila’s staff secure their individual lockers, ensure they’re closed properly, and prevent unauthorized access. “Such a dramatic reduction in adverse events has been an incredible benefit to the business and our employees, who don’t have to worry about the safekeeping of their belongings anymore” explains Kelly. “And of course, it frees up security resources to focus on other things.”
Partnerships beyond security
With all the complexity surrounding Okada Manila’s operations, Kelly emphasizes that a supportive partnership is a key proponent among the resort’s top security needs.
“Partnership is everything,” says Kelly. “I know a lot of customers use less than 10% of the features when they deploy an access control system, but we always want more out of our system, so it’s important that we work with a vendor who we know is going to listen to our ideas.”
And Okada Manila believes they’ve found that kind of lasting partnership in Gallagher.
“People ask me all the time, ‘Why the preference for Gallagher?’; I say it’s the ease of use, and most importantly, because they listen and cater to individual customer needs,” Kelly reflects. “It’s that ease of interface to a multitude of control and business systems, and you only get those results by really, truly listening and addressing your customer’s needs. Trusting in that partnership and being able to combine all the technologies I need into one platform is critical to our success with security technologies.”
Hospitality
INDIKAYA INTRODUCES A NATIONAL DAY MENU ROOTED IN HERITAGE AND CRAFTED WITH QUIET AMBITION
In honour of the UAE’s 54th National Day, INDIKAYA presents a one day dining experience that reflects the nation’s spirit of unity through refined Indian flavours. On Monday, December 2nd, guests are invited to savour a special Eid Al Etihad multi course menu shaped by craftsmanship, balance, and cultural depth. In recognition of the 54 years of the Union, the experience valued at AED 350 will be offered at an exclusive AED 160 per person, a generous fifty four percent tribute to the occasion.
Rather than celebrating with grandeur, INDIKAYA embraces the day with sincerity. “National Day brings together everyone who calls the UAE home,” said Chef Hemant, Indikaya. “Our intention is simple. We honour the day through thoughtful dishes that respect where we come from and reflect who we are today.”
The Eid Al Etihad menu is composed as a gentle progression of flavours. The experience begins with an Amuse Bouche that introduces the meal’s sensorial rhythm. Guests can then choose from two vegetarian appetisers, the Jaitooni Malai Paneer Tikka with its velvety marinade or the Subz Shikampuri Kebab shaped by centuries old culinary practice. Non vegetarian selections include the Malabari Fish Tikka inspired by coastal seasoning traditions, or the Kesari Murgh Ki Chaap, a saffron guided preparation known for its depth and aroma.
The main course highlights dishes that balance richness with restraint. Vegetarian guests may enjoy the Khumbh Makhane Ka Salan, a harmony of mushrooms and fox nuts in a layered gravy, or the Paneer Methi Ki Bhurji where the creaminess of paneer meets the gentle bitterness of fenugreek. Non vegetarian options include Kandhari Murgh, known for its delicate acidity, and Lagan Ka Ghost, a slow cooked lamb dish that showcases the patience and precision of Indian culinary artistry. Each main course is complemented with Dal Makhani, Minted Kabuli Pulao, and Assorted Indian Breads.
The experience concludes with two timeless desserts. Berry Phirni offers a cool and creamy finale with soft fruit notes, while Malai Kulfi delivers a dense, nostalgic sweetness. Both desserts close the menu on a composed and celebratory note.
With limited availability, this National Day menu invites guests to share a moment that feels both intimate and festive. Early reservations are strongly encouraged.
About INDIKAYA
INDIKAYA is a refined, modern expression of Indian cuisine. Rooted in heritage and shaped with restraint, the restaurant offers a sensorial journey curated by Chef Hemant Oberoi. Located on Level 2 of the Shangri La Dubai Hotel, INDIKAYA brings together bold flavour, understated elegance, and cultural depth in every plate. “Every Bite Tells a Story”
Konjiki Hototogisu, Dubai’s Michelin Bib Gourmand 2024 & 2025 Japanese restaurant, is giving early risers a reason to set their alarms. Best known for its award-winning ramen, the Tokyo-born brand is expanding beyond its lunch and dinner repertoire with the launch of a Breakfast Menu. Served exclusively at its newly opened Palm Jumeirah Mall branch, the menu will be available from 21st November.
Slightly more relaxed in spirit than its Tokyo original, but with the same commitment to craft, balance and flavour, the new Palm Jumeirah location has quickly gained a loyal following for its shoyu ramen, gyoza, tempura and kushiyaki plates enjoyed at the counter. Now, the restaurant brings its Japanese culinary sensibility to the morning table with a concept designed for both fans and families alike.
The breakfast experience remains refined, thoughtful and unmistakably Konjiki: Japanese-inspired comfort, fresh produce and precise flavours, all served in a casual, weekend-friendly setting.
Available every Friday to Sunday (walk-ins only), 8:30am to 11:30am, the menu features two breakfast formats:
Breakfast mains
A line-up of morning favourites with a Konjiki twist, including Sourdough Burrata, Hummus Beetroot Sourdough, Corn Fritters with Poached Egg, Crispy Eggs Croissant, Chicken Katsu Sando, Smoked Salmon Toast and Grilled Beef Bacon Toast.
Build-your-own Breakfast Bento tray
A fresh take on the traditional Japanese bento, allowing guests to customise one main, one salad, one soup and one side. Options include Wakame Salad, Kenchin-Jiru Soup, Fruits & Granola and more. Each bento includes eggs cooked to preference and a cup of green tea, with speciality coffee available on request. Guests can also choose between one soup and pancakes to complete their meal.
Designed with families in mind, the new Palm Jumeirah space is the first Konjiki outlet in the UAE to introduce a family-focused dining experience, complete with a dedicated kids’ menu and a specially curated soft-play garden for children aged three years and above.
Rohini at Mövenpick JLT has unveiled a weekday Business Lunch bringing fresh Indian flavours to midday dining. With a two-course menu for AED 80 and a three-course menu for AED 95, both inclusive of soft drinks or water, the offering delivers great flavour and value in one easy decision. Served Monday to Friday from 12:30 pm to 3:30 pm, it’s a great-value option for a more enjoyable midday break.
Rohini aims to keep the experience simple and pleasant. Guests can choose from a lineup of Indian starters, mains, and desserts that pair familiar comfort with a modern touch. Each dish is designed to be balanced and enjoyable without slowing down the rest of the day, making it ideal for quick catch-ups, team lunches, or a quiet moment away from the desk. Rohini’s warm, comfortable setting adds to the appeal. Service stays efficient, and the overall atmosphere keeps the focus on good food and a smooth midday pause.
What to Expect:
● A curated 2 or 3 course Indian Business Lunch with soft drinks or water
● Starters, mains, and desserts featuring clean, flavour-forward Indian dishes
● Balanced portions suited for workday dining
● A relaxed, welcoming space ideal for meetings and weekday breaks
Rohini’s Business Lunch offers great value, steady flavour, and a comfortable setting, making it an easy choice for anyone craving Indian food in the JLT area. It is straightforward, satisfying, and designed to brighten up the middle of a busy day.
Business Lunch Details:
● Monday to Friday | 12:30 pm to 3:30 pm
● AED 80 for 2 courses, AED 95 for 3 courses (with soft drinks or water)
INDIKAYA INTRODUCES A NATIONAL DAY MENU ROOTED IN HERITAGE AND CRAFTED WITH QUIET AMBITION
KONJIKI HOTOTOGISU LAUNCHES WEEKEND BREAKFAST ON PALM JUMEIRAH
IKEA OPENS NEW STORE IN AL AIN, BRINGING AFFORDABLE AND SUSTAINABLE HOME SOLUTIONS TO THE COMMUNITY
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