Hospitality
Impact and Misconceptions of AI in Hospitality
By Prince Thampi, Founder and CEO of Hudini
AI in hospitality is here to stay, but which technologies will immediately impact the industry, and how do we overcome adoption hurdles?
Let’s be clear. Artificial intelligence in the hospitality industry is here to stay. All over the world AI-powered technology is being implemented in hotels in some form or other, and over the next decade AI will evolve to become even more sophisticated, driving a record transformation of the industry.
AI in hospitality globally was valued at USD 90 million in 2022 and is estimated to reach USD 8,120 million by 2033, with a compounded annual growth rate (CAGR) of 60%, according to research by WeMarket. Further to this, research by Colliers International estimates 73% of manual activities in the hospitality industry have the technical potential for automation.
THE IMMEDIATE IMPACT OF AI
Today, AI fuels hotel technology across a spectrum of features and services already. Here, I’d like to spotlight three areas where I believe AI is poised for significant growth and impact in the industry.
- Revenue and cost
The strength of AI-driven analytics is the ability to analyse huge amounts of data with a speed and accuracy beyond human capabilities. This is valuable in many aspects of hotel operations, but especially critical in roster optimisation and dynamic pricing strategies. Previously, these used to rely on manual predictions based on historical trends. With data-driven analytics and algorithms, a multitude of variables such as past booking patterns, room occupancy rates, seasonal trends, competitor rates, and even local events can be computed in real-time, allowing hoteliers to make informed pricing and staffing decisions.
- Conversational experiences
Hotels need to be accessible on the same channels as their guests. Chat-based conversations are expected by today’s travellers, and, quite frankly, this is an easy win for hoteliers. Automated and assisted conversations – including WhatsApp, WeChat, Siri, Alexa and Messenger – are the new norm within customer service. What’s more, multilingual AI assistants can bridge language gaps effortlessly by communicating with guests in their preferred language. In the future, we will see more advanced options, such as sentiment detection, emotive conversations, and human-bot cooperations be deployed in customer service.
- Assistive technology for staff
A digital assistant for hotel staff can help manage daily operations while, at the same time, increase efficiency and alleviate staff burnout. Automated tasks include data entry, digital communication across the property, unified guest communication across multiple channels, guest check-in, and ID registration. Furthermore, assistive tech can automate the verification of guest meal/entitlement plans in outlets, integrate the verification with point-of-sale systems, and present dashboards with a bird’s-eye view of operations and analytics to support decision making.
DEBUNKING MISCONCEPTIONS
Tech adoption accelerated during the global pandemic with the immediate need for contactless solutions. However, looking at other sectors such as retail, banking and e-commerce, it seems hospitality as an industry still lags when it comes to digital transformation. Some hoteliers may not fully understand how AI technology works or how it can benefit their business. This lack of understanding can lead to skepticism and hesitancy about investing in AI solutions. So, let’s look at some of those misconceptions.
AI is expensive
It is a common misconception among hoteliers that a huge investment is required to deliver results. The truth is that there are many cost-effective AI applications that start giving a return on investment within the first year. For example, at Hudini we have seen customers using chatbots in customer service operations save 15-30% man-hours per year, and savings of 60-70% man-hours per year with AI powered check in solutions.
AI is only for large hotel chains
No, size doesn’t matter. Independent and small hotels can also leverage the benefits of AI depending on how it is deployed. Face recognition, for example, can be implemented for compliance purposes and guest convenience regardless of the size of the hotel, and a digital concierge can upsell in any type of hotel based on existing guest data.
AI is impersonal
58% of guests feel that AI improves their hotel booking and stay experiences, according to Hotel Tech Report. Personalisation, made possible by AI-powered data handling, is key here. Also, future generations of guests, such as Millennials and Gen Z, prefer contactless self-service available round the clock. AI in customer service, such as chatbots, automated social media messaging, and push notifications can reply instantly to inquiries 24/7.
AI will replace the hotel staff
No, AI will never replace all the staff human staff and the work they do. In fact, one hotel in Japan tried operating with 100% robot staff, and it failed. Instead, AI increases staff productivity by handling manual and repetitive work, for example check-ins, standard guest queries, and wake-up calls. 70% of guests find chatbots helpful for simple inquiries but prefer human interaction for more complex requests, according to Hotel Tech Report.
AI cannot be integrated into the existing software
Yes and no. AI might not integrate into the existing software unless vendors upgrade their products, but it can definitely run alongside. A good middleware solution can feed data from these systems as well as data captured from user experiences into clean data sets. AI models can leverage this data to create personalised experiences for guests and automation for staff – without having to upgrade or replace the existing systems in a hotel’s tech stack. Even though a hotel may have a multi-vendor landscape of 10-30 different systems, it is still possible for middleware technology to connect with these systems, to create a common façade, reducing the complexity to a handful of business services, scalable and secure.
In conclusion, the benefits of integrating artificial intelligence in hotel management and operations far outweigh the hesitations. The technology is here to stay. My advice to hoteliers and owners: you’d better get onboard.
Hospitality
GODIVA CELEBRATES 100 YEARS OF CHOCOLATE ARTISTRY WITH A NEW ERA
GODIVA, the iconic Belgian chocolatier, proudly announces the next chapter in its century-long journey of chocolate artistry. Since 1926, GODIVA has been reimagining chocolate with innovation, Belgian mastery and craftsmanship, elevating it from a simple indulgence into a multisensory experience that stirs the soul, lifts the spirit, and creates moments of pure joy.
As GODIVA turns 100, the brand enters a new era – reimagining its iconic collections with new designs, new flavours, new recipes, and storytelling that celebrate its Belgian heritage and elevate its craftsmanship. Each element is a tribute to a century of chocolate artistry and creativity, and a renewed commitment to creating irresistible experiences for chocolate lovers worldwide.

From the moment founders Pierre and Eugénie Draps chose Lady Godiva as their muse, the brand has embodied elegance, creativity, and courage. She has symbolized strength and the power of breaking boundaries – values that continue to inspire GODIVA as it steps into its second century. For 100 years, GODIVA has blended tradition with creativity to craft collections that delight every sense.
THE CENTENNIAL PRALINE COLLECTION
The collection features ten chocolates – nine iconic creations that have stood the test of time, each representing a defining moment in GODIVA’s rich legacy and one brand‑new masterpiece crafted to mark the beginning of the next century. Many of these beloved pralines have been lovingly recreated from their original recipes, preserving the craftsmanship and character that defined their era. At once nostalgic and innovative, the collection celebrates GODIVA’s Belgian roots while showcasing the evolution of chocolate and design across the decades.

- Dark & White Chocolate Lady Godiva (1926) – The smooth embrace of fine white chocolate ganache, gently infused with vanilla and wrapped in a dark chocolate shell. Finished with the iconic Lady Godiva imprint, this piece reflects the elegance and craftsmanship that began with the Draps family in 1926.
- Mirror (1939) – The enchanting allure of fruity apple ganache, perfectly balanced within a 50% cacao dark chocolate shell, inspired by classic fairytales. A blend of flavours that transports you to a world of magic and wonder.
- Vintage Heart (1945) – Marking the year GODIVA opened its first boutique in Brussels. A white chocolate shell with hazelnut praliné in the shape of a heart – a sweet symbol of love, tradition and Belgian artistry.
- GODIVA Vacances Élégantes (1959) – Creamy milk and dark chocolate hazelnut praliné, inspired by the Draps family’s cherished holidays to Italy. Skillfully crafted with aromatic hazelnuts, this elegant creation captures unforgettable flavour in every bite.
- Fabiola (1960) – Smooth almond praliné, delicately coated in silky milk chocolate. This refined piece honors Queen Fabiola of Belgium, celebrating timeless elegance and regal tradition.
- Salted Caramel Lion of Belgium (1968) – Commemorating a proud chapter in GODIVA’s story with velvety salted caramel enrobed in milk chocolate. Finished with Belgium’s heraldic lion, it pays tribute to GODIVA’snoble roots and royal recognition.
- Nippon (1972) – Celebrating GODIVA’s arrival in Japan with a blend of hazelnut praliné and crisp puffed rice. Covered in dark chocolate and topped with milk chocolate and glitter sprinkles, it’s a joyful nod to cultural harmony.
- Heritage (2026) – Newly developed for the Centennial to mark a century of excellence, an exquisite expression of GODIVA’s legacy and future. Crafted in honour of Pierre Draps, this pistachio and almond praliné with crisped rice and caramelised cocoa nibs blends timeless tradition with modern artistry to celebrate 100 years of chocolate excellence.
- Seashell Nordic Charm (2008) – Capturing the nostalgic delight of Belgian summers with almond biscuit praliné cloaked in bold dark chocolate. Inspired by the Draps family’s seaside holidays at the Mer du Nord, this piece captures the sweet spirit of coastal escapes.
Raspberry Rose Delight (2016) – Created for GODIVA’s 90th anniversary in 2016 – lush raspberry ganache accented with a hint of rose, enclosed in dark chocolate. A refined celebration of nine decades of passion and innovation.
The collection is a celebration of GODIVA’s legacy, a century of chocolate artistry and creativity brought to life.
As GODIVA steps into its second century, the brand remains anchored in its Belgian heritage while embracing renewed imagination and cultural connection, continuing to delight chocolate lovers around the world.
The Centennial Praline Collection will be available at all GODIVA boutiques across the UAE and KSA.
Hospitality
Radisson Hotel Group expands French Riviera footprint with Cannes Seaside opening
Set against the sparkling backdrop of the Mediterranean coastline, Radisson Hotel Cannes Seaside welcomes guests to one of the French Riviera’s most iconic destinations. The contemporary 100-room hotel marks the latest addition to Radisson Hotel Group’s growing portfolio in France, combining Radisson’s signature hospitality with relaxed Riviera charm and offering effortless access to Cannes’ celebrated beaches, cultural landmarks and year-round events.

Location
Located on Avenue du Docteur Raymond Picaud, just minutes from La Croisette, the Palais des Festivals et des Congrès and the historic quarter of Le Suquet, the hotel is equally suited to business travelers attending international congresses as it is to leisure guests discovering one of Europe’s most glamorous seaside destinations.
“France remains one of Radisson Hotel Group’s most important strategic markets, and Cannes is one of Europe’s most recognised leisure and events destinations. The opening of Radisson Hotel Cannes Seaside further strengthens our presence on the French Riviera while offering guests a contemporary hotel in an exceptional seaside setting. We are delighted to continue growing our portfolio in destinations that combine international appeal with authentic local experiences,” said Yilmaz Yildirimlar, COO Managed Hotels, Europe, Radisson Hotel Group
Accommodation
Inspired by the Riviera lifestyle, Radisson Hotel Cannes Seaside has been designed to create a welcoming atmosphere where contemporary comfort meets Mediterranean refinement. Bright interiors, calming coastal tones and thoughtfully designed social spaces are complemented by sea views and landscaped surroundings, creating an inviting destination throughout the year.
The hotel features 100 guestrooms across four room categories, including Standard, Superior and Premium Rooms, together with Junior Suites. Many rooms include private balconies overlooking the Mediterranean Sea or the hotel’s gardens, allowing guests to fully embrace the relaxed rhythm of the destination.

Dining and Bars
Dining takes center stage at La Palma Restaurant & Bar, where Mediterranean flavors are served throughout the day in a bright and welcoming setting. Guests can enjoy generous breakfast buffets, seasonal dishes inspired by regional ingredients and handcrafted cocktails while taking in panoramic sea views from the outdoor terrace.
Whether gathering with family, meeting colleagues over lunch or unwinding after a day exploring Cannes, La Palma Restaurant & Bar provides a vibrant social hub overlooking the Mediterranean.
Meetings & Events
In addition to its leisure offering, Radisson Hotel Cannes Seaside provides flexible spaces for meetings, conferences and private events. Two naturally lit meeting rooms can accommodate up to 150 guests and are equipped with modern audiovisual technology, flexible layouts and tailored catering options.
The hotel also offers distinctive outdoor venues, including its terraces and seasonal swimming pool with sunbeds, creating memorable settings for receptions, celebrations and special occasions by the sea.
The Destination
From the hotel, guests are perfectly positioned to discover everything Cannes has to offer. Wander along the iconic palm-lined Boulevard de la Croisette, browse luxury boutiques, explore the charming cobbled streets of Le Suquet or visit the renowned Palais des Festivals et des Congrès, home of the world-famous Cannes Film Festival.
Just offshore, the tranquil Lérins Islands provide a peaceful contrast to the city’s vibrant atmosphere, while museums, local markets and waterfront cafés showcase the authentic character of the French Riviera throughout the year.
“We are delighted to welcome guests to Radisson Hotel Cannes Seaside. Every aspect of the hotel has been designed to reflect the warmth and relaxed elegance of Mediterranean hospitality. Whether guests are visiting for business, leisure or a special celebration, we look forward to creating memorable experiences in one of France’s most iconic destinations,” said Samia Briki, General Manager, Radisson Hotel Cannes Seaside
Hospitality
MAJESTIC HOTELS INVITES FAMILIES TO ENJOY A SUMMER GETAWAY WITH THE “KIDS GO FREE” PROMOTION
Majestic Hotels is welcoming families this summer with the launch of its “Kids Go Free” promotion, offering guests the chance to enjoy a memorable getaway without the added cost of accommodating young travelers.


Under the promotion, one (1) child aged 12 years and below can stay free of charge with the addition of an extra bed at the following participating properties:
- Majestic City Retreat Hotel, Mankhool
- Majestic Premier Hotel, Bur Dubai
- Majestic Cove Hotel, Garhoud
What’s Included
- Bed & Breakfast bookings: Guests will receive a complimentary extra bed and breakfast for the child.
- Room Only bookings: Guests will receive a complimentary extra bed for the child.
Promotion Details
- Stay Period: Until 31 August 2026
- Booking Period: Reservations must be made by 31 July 2026
The offer is applicable across all room categories, with the exception of Economy Rooms at Majestic City Retreat Hotel, and is subject to availability.
Families are encouraged to book early, as the offer is subject to availability and rooms are expected to fill quickly during the summer season. Website- https://majestichotels.com/central-hotel/
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