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HERALDING THE HARDWARE PLUS ERA

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Updated : April 28, 2014 00:26  am,
By R. Narayan


Toshiba is keen to get its channel to focus on services in addition to selling the hardware because the company believes that is the way ahead to Business growth.

Toshiba is steadily shifting the focus from pure hardware to hardware plus services to increase Business opportunities for itself and partners. Towards these objectives, the company has kickstarted with services in the B2B front and is eventually also looking at delivering services in the B2C segment as well.

Santosh Varghese, GM of Digital Products and Services at Toshiba Gulf says, “We have started with initiatives on the B2B front. From the trends that are further gaining speed and on the basis of shape of things to come including the buzz around IoT, there are going to be an increasing number of devices connected and that need to be managed.”

Toshiba unveiled the Toshiba Smart Client Manager (TSCM) 2.0, a unified management platform last year that enables IT professionals to protect user data from HDD failure, cut down on power consumption, reduce business risk and complexity, and control access from a single console with enhanced security. This is scalable to 250,000 endpoints per server with the new Mobile Device Manager (MDM) plug-in.

Further to this, the company also recently announced the Toshiba Cloud Client Manager (TCCM) wherein, using a standard web browser, IT administrators can now do device management in real-time, without the need to invest in servers and dedicated management software.IT administrators can manage power consumption, configure hardware update patches, manage Mobile devices that users bring in to the environment etc. This can be used to manage third party devices in addition to Toshiba devices but you will of course be able to use more functionalities of this with Toshiba devices.

Santosh adds, “It is about better device management and making services such as patch management, managing hard drive issues faster. These are bringing in avenues for the channel to offer more services to customers and create additional revenue streams. There is a tremendous opportunity for the distributors and the resellers to offer such additional services of value and also offset the shrinking margins in hardware.”

Toshiba has plans to widen the scope of device Management services to include even health lifestyle devices as well as smart metering devices. For instance there are smart metering devices that are becoming more popular and Toshiba has a portfolio of smart metering devices from a company it bought over a couple of years ago called Landys GYR. Landis Gyr makes smart meters that allow utilities to check energy use remotely and can be connected to equipment that shows customers when rates are highest.

Santosh says, “With more devices that are coming in including wearable health lifestyle devices coming in that also need to be connected and managed, there is a need for infrastructure management to be inclusive of such devices. These are the kinds of directions that Toshiba is heading towards and which is why it is fair to term it a hardware plus services approach that benefits the entire ecosystem of customer, partners as well as ourselves.”

Santosh also elaborates that the PC market has seen a revival of sorts, driven by the current migratory phase from windows XP systems seeing good momentum in the commercial segment.

He argues, “The PC is not going away. It will be always there but there will be a lot more of devices coming in and all of them need to be managed. Multiple services and apps will come in that help manage. We have been able to sustain our market share. We have been able to ramp up volume in markets including Libya and Egypt although in some of the GCC markets, sales saw a dip.”

Replacement cycles in the consumer market is seeing a dip though. Such conditions are making it more pertinent to bring in more services.

He adds “The B2B PC sales is seeing good traction as the windows XP migration is happening and will continue for some time. We are running a replacement program wherein we have tied up with a company that buys back old machines for recycling and then the customer gets new machines. There is also a replacement cycle in the consumer market which is longer than earlier but is still happening. The Notebooks market is still substantial in the region, close to 7 million units. There may not be significant growth and therefore the way to increase revenues is by having a hardware plus strategy. We will work with certain value added resellers on this execution.”

The manufacturer is still innovating to meet what users need further with more enhancement in the hardware. For instance, Toshiba updated the Kirabook, one of its premium Ultrabooks. It has a very high resolution touchscreen.

Santosh says, “We are also coming out with 4K resolution of 3840 by 2160 pixels in our consumer range. Ultrabooks are popular because they feature faster boot up because of SSD drives. We have several models including hybrids for users who may need additional storage capacities.”

Touch as a feature hasn’t caught attention as it was expected to. Touch enabled models still make up a modest percentage in the sell-out volumes.

Santosh comments, “Units with touch are making up around 12 -15% of the market sales. Maybe because touch as a feature is best to work with a relaxed mode, rather than when doing computing at work. High price points are also a deterrent. So 2-in-1 mode with touch as an option is best for users who don’t need touch at all times.”

Toshiba has also lined up new Cloud Books in about two months from now, which will feature Windows OS, 16 or 32 GB SSD along with online storage free from Microsoft. Further, the company continues to partner with Google and focus its Chrome books in the Education vertical in the region but doesn’t offer in the consumer segment.

Santosh opines that Online retailing is catching up. While at the present volumes maybe low, he expects that to pick up volumes in a year’s time. Therefore the company is also planning out the rollout of an online web store in the next few months. However, the manufacturer will route the Business through partners who are willing to work through this model.

The company has also increased its focus in the storage drives and accessories Business. Toshiba has recently unveiled a wireless SD card called the FlashAir II. The Class 6 NAND-based FlashAir II creates its own Wi-Fi hotspot that supports up to seven simultaneous hosts, making it possible for sharing stored data with a cluster of smartphones, tablets and PCs.

He says, “We have a strong share in the external storage market- close to 30% share behind WD and Seagate. We have grown 120% in the external storage segment in the last two quarters. We also started distributing Memory cards and accessories. We have started the retail selling now. We will get more aggressive on this. We have crossing 15 million USD in the last 6 months. We have launched an innovative WiFi SD card.”

In Tablets, the vendor will focus on the Windows 8 Tablets segment although it offers Android models as well.

Santosh adds, “There are not many players and we will be working with Microsoft to differentiate the products. That will be the focus. We will be in the Android space as well but we wouldn’t be competing on price. That is not our objective.”

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Redefining Real Estate: The Rise of Wellness-Centric Spaces

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By Mark Phoenix – CEO of Sankari

The way we think about real estate is evolving, and at the heart of this change is a renewed focus on wellness. As we become more aware of the profound impact our living environments have on our health and well-being, it’s clear that real estate must go beyond aesthetics and luxury—it must support a lifestyle of vitality and longevity. To me, true luxury is no longer defined solely by opulence but by spaces that promote health, balance, and connection.

The demand for wellness-oriented spaces is growing rapidly, and real estate developers must rise to meet it. Today’s buyers are looking for more than just high-end finishes and exclusive locations—they want environments that enhance their well-being. Integrating wellness features such as fitness centers, yoga studios, meditation areas, and holistic health services is no longer an option; it’s a necessity. These spaces don’t just add value to a property; they create communities that create physical health, mental clarity, and social engagement.

Wellness-centric design is about more than just adding amenities—it’s about creating environments that encourage movement, relaxation, and human connection. By prioritizing well-being in real estate, developers can offer residents a lifestyle that aligns with modern values and aspirations. These spaces cultivate a sense of belonging, allowing people to come together in ways that enrich their lives beyond the walls of their homes.

Beyond individual benefits, wellness-focused communities have a lasting impact on society. As more people seek out homes that support their health, the real estate industry has an opportunity to lead this cultural shift. Developments that incorporate sustainable materials, biophilic design, and eco-friendly building practices not only benefit residents but also contribute to a healthier planet.

In the ultra-luxury segment, this focus on wellness is especially meaningful. The most sought-after properties are no longer just about extravagance—they are about creating a sanctuary where people can rejuvenate both physically and mentally. True luxury lies in thoughtful, health-driven design that enhances everyday life in meaningful ways.

Designing for wellness also means partnering with visionary architects and designers who understand the importance of both form and function. In regions with challenging climates, for example, innovative solutions can help reduce environmental impact while enhancing comfort and efficiency. Securing sustainability certifications like LEED further reinforces a commitment to responsible development and aligns with the global movement toward eco-conscious living.

For me, integrating wellness into real estate is more than just a trend—it’s a deeply personal mission and a strategic imperative. The places we live should do more than just shelter us; they should actively contribute to our health and happiness. By embedding wellness into the very foundation of luxury real estate, we’re not just shaping beautiful spaces—we’re shaping better lives.

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We are bringing tradition to every table in just five minutes

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Kerala breakfast

Exclusive Interview with Ashvin Subramanyam, CEO International Business, Orkla India

In this exclusive interview, Ashvin Subramanyam, CEO of International Business at Orkla India, shares insights on the brand’s participation at Gulfood 2025 and its mission to blend tradition with innovation in the Middle East. With the launch of Eastern’s 5-Minute Breakfast range and a refreshed Arabic spice portfolio, Orkla IMEA is redefining convenience without compromising on authenticity.

What can we expect from Orkla IMEA’s presence at Gulfood 2025, and how significant is this event for your brand’s growth in the region?

At Gulfood 2025, Orkla IMEA, subsidiary of Orkla India, is set to make a strong impact by unveiling the Eastern 5-Minute Breakfast range, designed to bring the authentic flavors of Kerala to the fast-growing ready-to-cook market in the Middle East. In addition, visitors can expect a refreshed Arabic spice portfolio, reflecting Orkla India’s continued commitment to catering to the diverse culinary preferences of the region.

Gulfood is a key platform for us as it enables us to showcase our latest innovations to a global audience, including retailers, distributors, and food industry leaders. The Middle East is a strategic market for our expansion. By blending tradition with convenience, our goal through this event is to become a household name across diverse communities in the region, reinforcing our commitment to quality, authenticity, and innovation in packaged foods.

How does Gulfood help Orkla IMEA connect with new markets, consumers, and industry partners, particularly in the Middle East?

Gulfood serves as a vital gateway for Orkla India to connect with new markets, consumers, and industry partners through its subsidiary Orkla IMEA in the Middle East. As one of the world’s largest food and beverage trade exhibitions, it provides an unparalleled opportunity to engage directly with key stakeholders, including retailers, distributors, and hospitality businesses, facilitating strategic partnerships and market expansion.

For Orkla India, this event is instrumental in understanding regional consumer trends, preferences, and evolving dietary habits, particularly in the fast-growing packaged food sector. The launch of the Eastern 5-Minute Breakfast range and refreshed Arabic spice portfolio at Gulfood allows us to showcase our innovation in convenience-driven yet authentic culinary solutions.

By participating in Gulfood, we strengthen our brand presence, foster collaborations with regional partners, and position ourselves as a trusted name in ethnic and mainstream food categories. It’s a key milestone in our vision to become a household name in the Middle East.

Eastern is set to unveil its preservative-free quick South Indian 5-Minute Breakfast range. What was the inspiration behind this concept?

The Eastern 5-Minute Breakfast range was inspired by the growing need for convenient, time-saving meal solutions that do not compromise on authentic taste and quality. South Indian breakfasts, particularly Kerala’s traditional dishes, are deeply rooted in culture, requiring significant time and effort to prepare. However, with modern lifestyles becoming increasingly fast-paced, many consumers struggle to recreate these meals from scratch.

Recognizing this shift, Eastern set out to bridge the gap between tradition and convenience by crafting a range that retains the authentic flavours and textures of Kerala’s most-loved breakfasts while eliminating the long preparation time. The preservative-free formula ensures that consumers enjoy fresh, wholesome meals made from high-quality ingredients in just three easy steps, ready in five minutes.

With this innovation, Eastern empowers busy professionals, young families, and expatriates to stay connected to their culinary heritage without compromising on their schedules, making traditional breakfast accessible anytime, anywhere in just 5 minutes.

Can you give us an insight into the development process behind this 5-Minute Breakfast range, especially in maintaining authentic South Indian flavors without preservatives?

The development process for our 5-Minute Breakfast range began with a deep understanding of our consumers’ evolving lifestyles and their desire for authentic Kerala-style breakfasts that eliminate a lengthy preparation process. We identified a unique need-gap: while traditional dishes like Puttu, Appam, and Idiyappam are much-loved, the time and effort they require can be challenging in today’s fast-paced world.

Our journey involved benchmarking these dishes to the traditional methods used by homemakers, capturing the essence of how an amma would prepare them at home. This set the standard for the flavor profiles we aimed to achieve. The challenge was to replicate the authentic taste and texture while ensuring our products were preservative-free.

Our R&D team worked tirelessly, conducting extensive trials to balance authenticity and convenience. Through our innovation center we crafted recipes that retain the goodness of traditional Kerala breakfasts while being ready in just five minutes. With this range, Eastern redefines breakfast convenience, allowing families to savor the true flavors of Kerala in a fraction of time.

With over one million Keralites in the UAE, how does Eastern plan to cater to both the traditional tastes of this community and the broader multicultural audience?

With almost two million Keralites in the UAE, Eastern understands the deep emotional and cultural connection this community has with its traditional cuisine. The Eastern 5-Minute Breakfast range is designed to preserve the authentic flavours of Kerala while offering a convenient solution for modern lifestyles. By using high-quality ingredients and a preservative-free formula, the range ensures that the taste and texture remain true to tradition, making it an ideal choice for Malayalees longing for home-cooked meals.

While there are other instant and ready-to-eat options in the market, Eastern’s range stands out by offering dishes like Puttu and Palappam, which traditionally require culinary expertise and time-consuming preparation. These dishes are not widely available in the quick- convenience food category.

At the same time, Eastern is expanding its reach to a broader multicultural audience by showcasing South Indian cuisine as a flavourful, nutritious, and easy-to-prepare option for all. The simplicity of the 3 Easy Steps preparation makes these dishes accessible to non-South Indian consumers who are eager to explore new flavours. Through strategic retail partnerships, digital outreach and and aggressive in-store sampling, Eastern aims to introduce and establish South Indian breakfast as a preferred choice for consumers in this region.

What’s one thing about Orkla IMEA that people might not know but should?

While Orkla IMEA was incorporated recently, we have been in the region for over 25 years now, through our brand Eastern.

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2025 Hospitality Tech Trends

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By Prince Thampi, Founder and CEO, Hudini

As we approach 2025, the hospitality industry is poised for transformational growth, driven by evolving traveller preferences and advancements in technology. The future of hospitality promises enhanced convenience, personalisation and sustainability, with a significant focus on creating memorable experiences for guests. Let’s dive into five key trends that will shape the hospitality tech landscape in 2025 and beyond.

  1. The Continued Rise of Frictionless Technology

The increased demand for frictionless experiences is set to dominate the industry, with more and more travellers preferring hotels that offer touch-free check-in, check-out, and room access via mobile apps. This trend reflects a broader shift towards easy interactions powered by seamless digital integration. Mobile apps have been an essential tool for a few years now, enabling guests to manage their stays, order room service, and access hotel information effortlessly. With the introduction of Gen AI, those apps have become more powerful than ever and are now able to provide highly personalised recommendations and speak in different languages.

Hotels embracing this trend will gain a competitive edge, as tech-savvy travellers prioritise convenience and efficiency during their stay. According to a recent survey by Deloitte, around 72% of travellers are more likely to choose a hotel that offers mobile check-in and check-out services over those that don’t.

  • Hyper Personalised Guest Experiences

In 2025, personalisation will continue to be at the core of hospitality services but will finally be taken to the next level thanks to Gen AI. Guests expect hotels to anticipate their needs and offer tailored experiences, from customised room settings to personalised dining recommendations. Apps powered by AI are now able to predict guest needs based on a wealth of data, ingested from the hotel systems or fed externally.

Leveraging guest data and insights, hotels can create unique offerings that cater to individual preferences. This level of personalisation not only enhances guest satisfaction but also fosters loyalty and repeat bookings. According to Oracle’s findings, biometrics and AI are set to play pivotal roles, with 62% of guests valuing automated recognition for personalised interactions. Biometrics will experience a breakthrough into mainstream hospitality in 2025. Facial recognition technology has matured significantly and is ready to be weaved into the guest experience. It will enable better security and guest recognition while protecting their privacy at the same time.

  • AI-Enabled Customer Service

Artificial intelligence is revolutionising every aspect of the hospitality industry, but will be by itself a new way of providing customer service. Chatbots and virtual assistants are becoming standard tools for handling common queries, offering instant support, and streamlining operations at any time and in any language.

AI-driven solutions not only enhance efficiency but also provide guests with 24/7 assistance, ensuring a smoother and more satisfying experience. By integrating AI technologies, hotels can free up staff to focus on delivering exceptional in-person service.

  • Sustainability and Eco-Friendly Practices

Sustainability is no longer optional, it’s a necessity often enforced by regulation. Travellers are increasingly favouring hotels that adopt eco-friendly practices, such as using locally sourced food, implementing energy-efficient operations, and reducing waste.

By prioritising sustainability, hotels not only meet guest expectations but also contribute positively to the environment. This commitment to green initiatives enhances brand reputation and attracts environmentally conscious travellers. A recent survey by Booking.com found that 83% of global respondents believe more sustainable travel is vital, with 49% believing there aren’t enough sustainable travel options and 53% saying they get annoyed when a hotel prevents them from being sustainable.

Smart use of technology is key in the sustainability journey of hotels. Technology can accurately measure the reduction in carbon footprint, it will help reduce energy and adopt renewable energy sources, and will enable the effective management of food waste. Many hospitality apps allow guests to apply green energy settings to a room, some will even exchange your energy savings to loyalty points.

  • The return of ‘real’

With Gen Z – the first generation grown up with everything digital – becoming the next large group to travel, the craving for ‘real’ experiences is bigger than it ever was. Hotels focusing on truly unique and hyper local experiences; a great meal, cultural outing, or wellness treatment will win the hearts of this generation.

Fortunately hotel apps, AI, automation of processes, sustainability tech and the removal of cumbersome processes like checking-in and studying paper manuals will free up hotel staff to allow them to do what they do best: providing unforgettable, personalised and sustainable experiences.

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