Hospitality
The Muse and Views and Beyond: Inside Hilton Dubai Palm Jumeirah with Shadi Refai

At the shimmering edge of Palm Jumeirah, one hotel continues to shape the future of hospitality in the UAE: Hilton Dubai Palm Jumeirah. At its helm is Shadi Refai, Hotel Manager with more than 25 years of experience, who blends strategy with empathy to lead one of the city’s most dynamic destinations.
A Leader Evolved: From Operations to Visionary
Throughout his career, Refai’s leadership has transformed significantly. Initially, he focused on operations, where structure and performance were paramount. However, over time, his role expanded into one that emphasizes people-first thinking, strategic agility, and cultural awareness.
“I lead with clarity of vision, but I leave room for creativity,” he says. “I see myself as both a strategist and a coach.”
Notably, his experience in opening major properties such as Hilton Salwa Beach Resort and the Palm Jumeirah taught him to unify diverse teams under one shared vision. Today, he leads as both a strategist and a coach, balancing operational excellence with emotional intelligence.
Building Morale with Humor, Fairness, and Heart
Naturally, managing a flagship property through its pre-opening phase and beyond requires more than just systems—it requires soul. According to Refai, fairness, humor, and heart aren’t soft values; they’re serious leadership tools.
“We lead by listening. We recognize, we reward, and we keep the energy human,” he explains. This human-first culture is reflected in standout moments—from launching the lively Negroni Lounge to curating brunches that balance fun with flavor.
Sustainability by Design, Not Slogan
While many brands talk about sustainability, Hilton Dubai Palm Jumeirah has woven it into its very structure. As Refai notes, “It’s not about checking boxes—it’s about rebuilding from the ground up.”
For example, smart HVAC systems optimize energy without compromising comfort. Additionally, car park exhausts and kitchen ventilation have been re-engineered for efficiency. The property even generates solar power for its spa, leading to significant reductions in both emissions and costs.
“We’ve saved AED 285,000 per month in cooling costs alone,” Refai adds.
Moreover, digital upgrades like paperless check-ins and mobile keys cut down on waste while enhancing the guest experience.
Ten F&B Concepts, One Unified Experience
With 10 distinct F&B venues, from Barfly by Buddha Bar to the family-focused Imagination Brunch, consistency and innovation are top priorities.
Through cross-training, clear strategy, and open communication, Refai ensures each venue has space to thrive. “Innovation lives in the details,” he adds, noting how each Negroni venue found its twist—from tableside service to live jazz pairings.
Hospitality Rooted in Human Connection
Despite the scale, Refai’s mission is simple: create a space where everyone feels seen and heard.
“We’re not just running a hotel. We’re creating moments of belonging—for guests, for our team, and for the community,” he says.
He stays visible on the floor, connects with team members daily, and reinforces inclusivity as both a company value and a personal mission.
What’s Next: Trends That Matter
Looking ahead, Refai is tracking several key shifts:
- –Tech-savvy hospitality that balances digital with personal
- –Purposeful travel, where sustainability and ethics influence bookings
- –Curated culinary experiences that are local, authentic, and engaging
- –Inclusivity as a standard, not an option
Hilton Dubai Palm Jumeirah, under his guidance, is ready.
For more on this, make sure to check out Digital Magazine Hospitality – The Integrator
Hospitality
Sound Healing & Sensory Wellness: The Rise of Experiential Wellbeing
by Shalin Balasuriya, Co-Founder of Spa Ceylon
I believe there are three key factors driving the growing interest in sound healing and immersive sensory wellness experiences.
The first is our increasing need to disconnect and reconnect. We live in a world of constant digital stimulation, information overload and increasingly demanding lifestyles. As a result, people are seeking opportunities to slow down, reconnect with themselves and feel more grounded, both within themselves and in the natural world. Experiences such as sound healing, guided meditation and sensory rituals offer moments of stillness, mindfulness and relaxation in an otherwise highly stimulated environment.
The second is greater awareness of holistic wellbeing. Knowledge of traditional wellness practices and the interconnectedness of physical, mental and emotional wellbeing has become far more accessible. Through social media, digital platforms and shared personal experiences, consumers are discovering practices that may previously have been unfamiliar to them. This growing awareness has encouraged people to explore wellbeing beyond conventional treatments and physical fitness, embracing a more holistic approach to how they feel and live.
The third is accessibility. Experiences that were once largely associated with specialist retreats or dedicated wellness destinations are now increasingly available within urban environments. From sound baths and guided meditation to aromatherapy and immersive spa experiences, people have more opportunities to incorporate these practices into their regular lives rather than treating them as occasional luxuries.
What’s particularly interesting is that many of these principles are not new. Ayurveda, which translates to the ‘Science of Life’, has emphasised for thousands of years that wellbeing is not simply the absence of illness, but a state of balance between the mind, body, senses and our surrounding environment. Central to this philosophy is the understanding that wellbeing is cultivated through the way we live, through our daily routines, our relationship with nature, and the practices we consciously integrate into our lives.
This is why holistic wellbeing cannot be viewed as something separate from everyday living. It’s about creating a lifestyle in which physical, mental and emotional wellbeing are supported through consistent, intentional practices. Sound, scent, touch, meditation and mindful rituals have long formed part of traditional approaches to encouraging balance and relaxation. Today, we’re seeing a renewed appreciation of these practices, alongside growing scientific interest in how sensory experiences and relaxation techniques may contribute to stress management and emotional wellbeing.
At Spa Ceylon, this philosophy has always been central to our approach to wellness. We believe wellbeing shouldn’t be limited to an occasional spa visit or wellness retreat. It should be something people can consciously integrate into their everyday lives through simple, meaningful practices.
This could be as simple as using an aromatic balm to complement a meditation practice, introducing calming aromas into the home to create an atmosphere conducive to relaxation, or taking a few minutes each evening to unwind through a sensory self-care ritual. Our spa experiences similarly bring together therapeutic touch, aroma, sound and traditional Ayurvedic practices to create immersive environments that encourage relaxation and reconnection.
The real opportunity lies in making these experiences accessible, practical and sustainable. It’s not necessarily about making dramatic lifestyle changes, but about introducing small, intentional moments of wellbeing into our daily routines.
Ultimately, I believe we’re witnessing a fundamental shift in how people approach wellness. In many ways, it’s a return to what Ayurveda has taught us for thousands of years: wellbeing isn’t something we pursue occasionally, but something we cultivate through the way we live every day.
Hospitality
Mahjong Meets Hospitality: Creating a Destination for Repeat Visits
Exclusive interview with Ruchita Pardiwala, Founder, One Forty Fourz Café
What inspired you to develop this concept, and what gap did you want to address?
The idea started with my personal love of Mahjong, but what really fascinated me was everything that happened around the table. You can sit down with people you barely know and, a few games later, you’re talking, laughing and connecting. In a city as multicultural and fast-moving as Dubai, I felt there was something very relevant about creating a space that encourages people to slow down and actually spend time together.
Mahjong has also been experiencing a real resurgence globally, particularly among a younger generation that is rediscovering social games and looking for experiences that go beyond simply going out for coffee or dinner. In Dubai, however, there wasn’t a permanent, premium destination built around it. Players were organising games privately or through occasional meet-ups, while people interested in learning often didn’t know where to start.
That was the opportunity behind One Forty Fourz: to give Mahjong a home in Dubai, but also to introduce it to a much wider audience. We wanted to rethink what a café could be. You can come for great coffee and food, but you can also learn something new, meet people, spend an afternoon playing with friends or turn a casual coffee into a three-hour experience. For me, that is where hospitality is heading. People are increasingly looking for places that give them a reason to stay, interact and come back—not simply somewhere beautiful to take a picture.
What were the key challenges in turning your vision into a viable business, and what have you learned?
The biggest challenge was that we weren’t opening a conventional café. We were effectively building a new hospitality category, so there wasn’t an existing formula we could simply follow.
Every element had to work both as a café and as a gaming environment. Mahjong tables require specific dimensions; lighting has to be positioned correctly; chairs need to remain comfortable for long sessions; acoustics matter when several games and conversations are happening simultaneously. At the same time, the space still has to feel sophisticated and work for someone who may simply be coming in for coffee or lunch.
Another challenge was making Mahjong accessible without taking away from its heritage or complexity. We want experienced players to take the offering seriously, while ensuring someone who has never touched a Mahjong tile feels completely comfortable walking in and learning.
Dubai is also an incredibly competitive hospitality market. A beautiful interior or good menu alone isn’t enough anymore. Guests have an enormous amount of choice, so you need to create a genuine reason for them to return.
The biggest lesson has been that a strong concept isn’t just about having a great idea. It’s about obsessing over how that idea translates into hundreds of small decisions and, ultimately, how the guest feels when they walk through the door.
How did you translate your vision into the brand identity and guest experience?
I wanted One Forty Fourz to feel unexpected. Mahjong has such a rich visual and cultural identity, but I didn’t want to create something overly traditional or themed. The goal was to take that heritage and reinterpret it through a contemporary Dubai lens.
The result is warm, rich and elevated, but still playful. There are layers of colour, texture and detail throughout the space, and everything has been considered around the idea that guests will actually spend time here.
But for me, luxury isn’t only about how a space looks. It’s about how effortless the experience feels.
Someone who has played Mahjong for years should be able to arrive, sit down and immediately feel that the details have been properly considered. At the same time, someone who has never played before should never feel intimidated.
That’s why we have dedicated game masters available to guide guests, teach beginners and help people understand the game at their own pace. You can come with three friends and play independently, book a beginner experience, join a workshop, enjoy the food and coffee, or simply come because you’re curious.
We want the experience to evolve naturally depending on the guest. There isn’t one prescribed way to enjoy One Forty Fourz.
How do you position One Forty Fourz in Dubai’s café market, and what sets it apart?
I don’t really see One Forty Fourz as competing purely within Dubai’s café market. We sit somewhere between hospitality, entertainment and community.
Dubai already has exceptional cafés, restaurants and beautifully designed spaces. To stand out today, I think you need to offer more than a product—you need to create participation.
At One Forty Fourz, the coffee and food are an important part of the experience, but Mahjong gives the space its heartbeat.
We’re Dubai’s first premium dedicated Mahjong destination, offering both manual and automatic Mahjong tables, dedicated game masters, beginner sessions, workshops and community events, alongside our café offering and other board games.
What makes the concept particularly exciting in Dubai is the city’s multiculturalism. Mahjong may have deep roots in Chinese culture, but today it is played by communities around the world. Dubai is one of the few cities where you can genuinely bring all of those audiences together around one table.
We want to see experienced players sitting alongside people learning their first game, different generations playing together, friends replacing another conventional coffee catch-up with Mahjong, and eventually new communities forming through the café.
The ambition is for One Forty Fourz to become synonymous with Mahjong in Dubai, the place people immediately think of when they want to play, learn or simply experience it.
How did your personal interests and experiences shape the brand?
One Forty Fourz is very personal to me because it brings together several things I genuinely love: Mahjong, hospitality, design and bringing people together.
I’ve always been interested in the energy of a table—not just what is being served on it, but the conversations and relationships that happen around it. Mahjong naturally creates that. It requires concentration and strategy, but there’s also laughter, competition, conversation and this wonderful sense of ritual.
I also felt there was something very timely about creating a space centred around being present.
We’re constantly connected digitally, yet people are increasingly looking for meaningful ways to connect in real life. When you’re playing Mahjong, you’re engaged. You’re looking at the tiles, thinking about your next move, watching the other players and talking to the people sitting opposite you. You’re not just sitting next to each other scrolling through your phones.
That feeling became central to the brand.
I don’t want One Forty Fourz to be somewhere people visit once because it’s new. I want it to become part of their routine—the place where they have their weekly game, bring visiting friends, learn with their children or parents, meet new people, or simply spend an afternoon.
Ultimately, we’re not just serving coffee or providing Mahjong tables. We’re creating a reason for people to sit around a table together again.
Hospitality
Your Favourite Parota Just Got a Spicy Makeover!

The UAE’s food scene is constantly evolving, with consumers enjoying everything from traditional dishes to new flavour combinations. Familiar foods are also finding their way into new interpretations as brands experiment with flavours that appeal to the country’s diverse mix of tastes.
Adding to this mix, iD Fresh introduces its Peri Peri Parota, giving a much-loved staple a spicy new twist. iD Fresh Peri Peri Parota combines the flaky texture of traditional parota with a bold peri peri seasoning for a unique and flavourful eating experience. Bringing a spicy twist to a familiar favourite, the new variant offers something different for those who enjoy experimenting with flavours.
Availability: The Peri Peri Parota is available across selected hypermarkets in the UAE and on noon.

It can be enjoyed straight off the pan, served alongside a meal or paired with dips and accompaniments. Whether it’s breakfast, lunch or a quick evening meal, the Peri Peri Parota adds another option to the everyday menu.
The introduction reflects how familiar food formats can take on new flavours to suit changing consumer preferences. In a market like the UAE, where food cultures and tastes regularly intersect, combinations such as these offer brands an opportunity to introduce new experiences while retaining the familiarity of everyday favourites.
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