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The Next Generation of Automotive Retail Starts with Connected Data

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As customer expectations evolve and digital technologies reshape the automotive landscape, dealerships are moving beyond one-off vehicle sales towards connected, data-driven customer relationships.

In this exclusive interview with Monzer Tohme, Managing Director, MEA & APAC, Keyloop explores how unified platforms, AI, and customer intelligence are redefining the future of automotive retail across the Middle East.

What is the fundamental change happening beneath the surface that most people are still underestimating within the automotive retail space?

The shift from selling cars to selling continuous experiences, and the data layer that makes it possible.

The change most people miss is this: automotive retail is quietly moving from a transactional model to a data-driven relationship model. Every interaction a customer has, a service visit, a finance inquiry, a test drive generates a signal. For decades, those signals were lost. Today, the dealers and OEMs who are winning are the ones connecting those signals into a single customer intelligence layer.

What’s underestimated is the compounding effect of that data. It’s not just about personalisation or marketing. It’s about predicting the next need before the customer voices it, whether that’s a service upsell, a renewal, or a new vehicle. The dealers who build that capability now will have a structural advantage that’s very hard to close later.

We often hear about digital transformation in automotive retail. In reality, what does that mean for a dealer on the ground here in the UAE?

It means removing the friction between the customer’s expectation and the dealer’s ability to deliver in real time, at every touchpoint.

UAE customers are among the most digitally sophisticated in the world. They research online, compare across brands, and expect a seamless handoff when they walk into a showroom. So for a dealer on the ground, digital transformation is not a back-office project. It is the front line of the customer experience.

In practical terms, it means a sales executive knowing a customer’s full history before the conversation starts. It means a service advisor being able to book, update, and close a job card without paper. It means the dealer principal seeing their whole business, inventory, pipeline, aftersales revenue, on a single screen, not ten spreadsheets. At Keyloop, that is exactly what we are enabling: systems that make the dealer faster, smarter, and more connected to their customer than they have ever been.

We have a sales-driven dealership model here. Do you think we will soon move towards a lifecycle or ownership-driven model?

Yes, and the smarter dealers in this region are already making that move. The question is not if, but how fast.

The traditional Gulf dealership model was built on volume, conquest, and the next sale. That worked when customers had fewer choices and lower expectations. Today, with more brands, more channels, and more informed buyers, holding on to a customer through the entire ownership journey, service, insurance, accessories, finance, trade-in, next vehicle, is far more valuable than winning them once and losing them to a competitor two years later.

The region also has some natural tailwinds. Vehicle ownership periods here are longer than many markets. Loyalty programmes are becoming more sophisticated. And OEMs are starting to push dealers toward customer lifetime value metrics, not just unit sales. The dealers who will lead the next decade are the ones who start treating the delivery of a car not as the end of the sale, but as the beginning of a relationship.

At Keyloop, our entire platform philosophy is built around that lifecycle view, giving dealers the tools to stay relevant and valuable to their customers long after the keys are handed over.

Fusion is positioned as an end-to-end platform. What was broken in the traditional dealership tech stack that required this kind of unified approach?

The old stack wasn’t one broken thing, it was five or six disconnected systems that were never designed to talk to each other.

If you walked into most dealerships in this region five years ago, you would find a DMS handling stock and invoicing, a separate CRM for sales leads, another tool for workshop job cards, a standalone finance and insurance module, and often a completely manual process for parts ordering. Each system had its own database, its own logic, its own version of the customer record. The result was that a dealer could sell a car, service it three times, and still not know the customer’s name when they called in.

◈ Fragmented customer identity: Sales, service, and finance held separate customer records with no unified view across departments.

◈ Data trapped in silos: Actionable insights sat locked inside individual systems, reporting required manual consolidation, often in spreadsheets.

◈ eInvoicing introduction: Every new tool added another point-to-point integration to maintain, creating fragility and escalating IT costs over time.

◈ Slow, error-prone workflows: Re-keying data between systems introduced errors and added minutes to every customer interaction, multiplied across thousands of transactions.

Keyloop Fusion was built to eliminate that entire class of problem. When sales, aftersales, parts, finance, and CRM all run on a single data model, the customer record becomes the source of truth that every team works from. A service advisor can see the customer’s purchase history. A sales executive can see their service loyalty. The dealer principal can see the whole business in one place. That is not a feature, it is a fundamentally different architecture that changes how a dealership operates.

For the Middle East specifically, this matters even more. Our dealership groups here are large, multi-brand, multi-site operations. The complexity they carry is enormous. A unified platform is not a nice-to-have for them, it is the only way they can scale without proportionally scaling their headcount and risk.

What kind of partnerships or ecosystem play is Keyloop looking to build here in the Middle East in 2026–2027?

We are building an open ecosystem, not a walled garden. The partnerships we are focused on fall into four areas that directly amplify what dealers and OEMs in this region need most.

Digital retail & mobility platforms: Connecting to regional marketplace and mobility platforms so dealers can manage online inventory, leads, and digital retailing from inside Fusion without channel switching.

AI and data intelligence partners: Working with analytics and AI providers to layer intelligence on top of Fusion’s data, predictive service reminders, demand forecasting, and customer churn signals.

OEM & manufacturer integration: Deeper real-time connectivity with OEMs on warranty claims, vehicle data, and campaign management, reducing friction between the factory and the showroom floor.

Financial services & insurance: Embedding regional finance and insurance providers, including multiple finance options, natively into the sales workflow, so F&I becomes seamless rather than a separate conversation.

Beyond technology, we are also investing in our implementation and consulting partner network in the region. The Middle East has some of the most ambitious dealership groups in the world. Groups that operate across the GCC, into Africa, and into South Asia. Supporting their scale requires a strong local partner ecosystem, not just a product.

The strategic intent is clear: Keyloop becomes the platform that other automotive technology companies want to connect to, not the system that sits in isolation. We want to be the operating system of the dealership, with a marketplace of capabilities around it. That is the direction for 2026 and into 2027, and the Middle East is a priority market for proving that model out.

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Automotive

Udrive’s data reveals how freedom of choice is shaping UAE Millennials’ mobility habits

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Udrive, the UAE’s leading car-sharing platform, has released new proprietary data showing how app-based car access is becoming part of everyday work, school and leisure travel across the UAE. Customers aged 30 to 40 account for 45% of users, while mornings and weekends are the busiest periods across the platform. Residential communities and business districts generate the highest demand, showing how app-based car access is becoming part of everyday travel across the UAE.

This core age profile points to a generation seeking greater freedom to choose when, how and what they drive as they balance professional and family commitments. Activity rises during the morning as customers head to offices and schools, then builds again around afternoon pick-up times as families manage school collections and after-school activities. At weekends, shopping, leisure and social visits bring more customers onto the road.

This reflects the way many people live across the region, where changing jobs, growing families and new priorities can lead residents to move homes more frequently. From housing and entertainment to transport, greater choice and access are becoming increasingly important, allowing services to adapt as people’s lives change.

In Dubai, Karama, Al Nahda, Dubai Marina and Al Rigga rank among the most popular areas for vehicle pick-ups and drop-offs, with demand concentrated around residential neighbourhoods and nearby parking areas. Office-led travel also accounts for a major share of daily ridership, with Barsha Heights, Business Bay and the area around Emirates Headquarters among the strongest locations. These journeys include daily commutes, meetings and trips that involve several stops or fall outside fixed public transport schedules.

The Ford Territory, BYD QIN and MINI Cooper rank among the most preferred vehicles on the platform, with SUVs continuing to attract strong demand. Vehicle needs can change quickly, with a customer choosing a compact car today before moving to an SUV as their family grows, or upgrading to try something different. Long-term rental allows the vehicle to adapt to the customer’s life rather than tying them to the same car for several years.

“Life in the UAE moves quickly, and people’s circumstances and tastes can change considerably within a few years. We are seeing the same mindset with cars, as people want the convenience of having a vehicle alongside the flexibility to choose one that suits their needs today. Our data helps us understand how those needs are evolving so we can position vehicles effectively and build a fleet around the way residents move. At Udrive, our vision is to make mobility seamless, accessible and data-driven, ensuring our service continues to evolve with the needs of residents across the country, ” said Hasib Khan, Founder and CEO of Udrive.

Through the Udrive app, customers can locate, book and unlock a vehicle in minutes, with flexible rental options by the minute, hour, day, week or month. The service is designed around convenience and transparency, with zero deposit, no paperwork, office visits or delivery fees, and inclusive benefits such as free fuel and parking.

Udrive operates a fleet of over 2,000 vehicles across Dubai, Abu Dhabi, Sharjah and Ajman and has completed more than three million rentals. In 2025, customers travelled more than 45 million kilometres and completed over half a million trips, while registrations increased by 14% compared with 2024. Residents account for 90% of the customer base, demonstrating strong everyday demand for flexible car access.

As cities grow and travel patterns become more varied, Udrive will continue expanding its coverage and fleet choice across the country. The latest data shows car sharing becoming a regular part of commuting, family routines and leisure travel, giving residents access to a vehicle when needed.

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5 mobility tips to navigate the UAE this summer

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Summer changes the pace of life across the UAE as school holidays bring more family outings and airports become busier. Many plans also shift into the cooler evening hours, changing when and how people travel around the city. Dubai International is now one of the world’s busiest airports, handling 95.2 million passengers in 2025 alone, making early planning increasingly important during the summer travel season.

With these changing routines in mind, Yango Ride, the ride-hailing service part of global tech company Yango Group, shares five practical ways to make getting around easier.

Plan the airport journey before departure day

Getting to the airport can feel like the start of the holiday rush. Planning the night before can make the whole experience feel more relaxed. Double-check your departure terminal, set your packed bags aside early, and allow extra time for traffic or longer-than-usual security queues.

Scheduling a ride in advance can also help take the pressure off. Live tracking allows passengers to see when the driver is approaching and step outside at the right moment instead of waiting curbside in the heat. Selecting a clear pick-up point is especially helpful in buildings with multiple entrances, while families or passengers carrying extra luggage can choose a car with enough space for a comfortable journey.

Keep family days flexible and comfortable

Family days are much easier when everyone can stay cool and comfortable. Malls and indoor theme parks give children plenty of room to stay active away from the summer heat, while summer camps add regular drop-offs and pick-ups to an already busy week.

Coordination before setting off can save time later. Agree on an easy-to-find entrance or meeting point, especially at popular venues where several families may be arriving at once. Yango Ride’s Kids category can be used to travel in a car equipped with a child safety seat and is better suited to a family outing.

Turn a weekend into a local staycation

A weekend at a waterfront resort near Jebel Ali or a quieter hotel around Dubai’s historic districts can provide a refreshing change of setting without the planning or travel time of a longer trip. Booking a ride also makes it easier to bring the family and the bags without searching for hotel parking or leaving a car unused all weekend. Before the stay ends, arrange the return journey ahead of check-out so there is no last-minute rush. With the travel taken care of, there may even be time to enjoy lunch nearby or visit one more attraction before heading home.

Make the most of Dubai after dark

Dubai takes on a different rhythm after sunset, when cooler temperatures make it more comfortable to spend time outdoors. Ride-hailing can keep the night flexible when plans begin in one neighborhood and end somewhere else. Plan a walk around Al Seef before dinner in Downtown Dubai or meet friends near Dubai Marina without using the best part of the evening to search for parking.

Before setting off, a clear pick-up point away from crowded entrances will help the driver locate the passenger easily. If travelling home late, share the trip details with a trusted contact and enjoy the journey without having to think about the drive back.

Stay cool from door to destination

Even a short summer outing can feel tiring when it involves walking through the heat, sitting in traffic and searching for parking. Ride-hailing makes it easier to move from a cool indoor space to an air-conditioned destination with as little time outside as possible. Passengers can settle in and focus on the plans ahead instead of the road.

Behind the scenes, Yango’s routing technology uses local road conditions and predicted congestion to calculate efficient routes. In 2025, it saved users more than five million hours across over 20 cities, including 34,000 hours in Dubai and Abu Dhabi combined. With the journey taken care of, the whole outing can feel calmer, cooler and easier from beginning to end.

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ZEEKR SETS GUINNESS WORLD RECORDS™ TITLE WITH THE ZEEKR 7X AT YAS MARINA CIRCUIT, CELEBRATING FIVE YEARS OF INNOVATION

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The Zeekr 7X has earned a Guinness World Records™ title for the tightest gap passed through whilst drifting an electric car, successfully passing through a gap with an astonishing clearance of just 25 centimetres.

The record was officially achieved at Yas Marina Circuit in Abu Dhabi, showcasing the exceptional precision, stability, and dynamic control of the Zeekr 7X. The achievement demonstrates the advanced capabilities of Zeekr’s intelligent electric vehicle platform and reinforces the brand’s commitment to engineering excellence and innovation.

The Zeekr 7X’s record-setting performance is underpinned by a combination of advanced chassis engineering and intelligent vehicle control systems. Its front double wishbone suspension delivers exceptional steering precision and responsiveness, faithfully translating driver inputs into accurate vehicle movement. The high-output rear electric motor provides instant, precisely controllable torque, enabling smooth, sustained drifts while allowing fine adjustments to the vehicle’s direction through throttle modulation. Complementing these systems, the Sustainable Experience Architecture (SEA) provides exceptional body rigidity and a low centre of gravity, enhancing stability, balance, and driver confidence under extreme driving conditions.

The record attempt formed the centrepiece of Zeekr’s global celebrations marking its fifth anniversary. Since its launch in 2021, Zeekr has rapidly established itself as a premium intelligent electric mobility brand, continually pushing the boundaries of design, technology, safety, and performance. This latest Guinness World Records™ achievement reflects the brand’s relentless pursuit of innovation and serves as a powerful demonstration of the engineering excellence behind the Zeekr 7X.

“Achieving a Guinness World Records title is a proud milestone for Zeekr and a fitting way to celebrate our fifth anniversary,” said Mr. Mars Chen, Vice President of Zeekr. “The Zeekr 7X embodies our commitment to intelligent engineering, precision, and performance. This achievement demonstrates the strength of our technology and reinforces our ambition to continue redefining premium electric mobility through innovation.”

“This Guinness World Records™ achievement reflects the innovation, precision, and performance that define Zeekr,” said Roberto Colucci, Director of Electric Vehicles at AWR Automotive. “We’re proud to celebrate this milestone and to bring the intelligent technology and advanced engineering of the Zeekr 7X to customers across the UAE.”

The celebration continued on 13 June 2026, when more than 200 Zeekr owners, customers, partners, and members of the UAE media gathered at Yas Marina Circuit to commemorate both the world record achievement and Zeekr’s five-year journey. The event brought together the Zeekr community to experience the brand’s latest innovations and celebrate this landmark moment.

As Zeekr enters its next chapter, the company remains committed to accelerating the future of intelligent electric mobility through cutting-edge technology, exceptional craftsmanship, and customer-centric innovation.

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